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Question How go you get verified, when you do all your business online ??

Discussion in 'Online Casinos' started by brianmon, Aug 14, 2015.

    Aug 14, 2015
  1. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I have a problem with Casino Cruise at the moment.

    I made a withdrawal request at the weekend. On Sunday they emailed me asking for my documents, which I emailed.

    On Monday, they sent an email back saying that my proof of address wasn't valid - It was 9 days older than the 3 month allowed.
    So I sent a screenshot of my details from my online banking, asking if this would would suffice, and if not, what could they suggest.

    Despite sending numerous emails to them for an update on the situation, and contacting the rep on here. I never got a reply.
    Until today (Friday), I received a standard email asking for proof of address !!!

    The problem is, the only paper bill I receive is Council Tax, every April, the one I submitted to Casino Cruise was an amended bill, dated 30/04/2015.

    So my Question is... With more and more people conducting their business online. How are you supposed to get verified, when you don't receive paper utility bills, bank statements, etc?

    Anyone know of any other options, since casino cruise seem to be unwilling to make any suggestions.
    Or they're stalling, hoping I'll reverse the withdrawal - which I WON'T
     
  2. Aug 14, 2015
  3. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    I usually send a downloaded copy of my Sky bill as proof of address as my landline and broadband are through Sky and ive never had any issues with it not being accepted.
     
  4. Aug 14, 2015
  5. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Cheers, there isn't an option to download a bill with Plusnet, But I've emailed them a screenshot
     
  6. Aug 14, 2015
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's rather ridiculous, and is based on the old concept of the "quarterly bill", hence the 3 month limit. The problem is that now it's more the "annual statement" that people tend to get through the post, as modern billing tends to be by monthly direct debit and through an online account service.

    Equally ridiculous of course is the solution. Download the online bill that they won't accept, and print it at home on a sheet of A4, which magically makes it sufficiently reliable that it's now accepted. Since modern bills are now produced by printer onto plain A4 printer paper, rather than the "special" paper that used to be used as a means to tell apart the fakes from the original, there is no way now to tell the difference between a scan of a bill printed and posted by the utility, and one you have downloaded and printed yourself via the online account service.

    It IS the PDF version you need, not a screenshot of the bill from your online account. The PDF version is what would have been printed and posted out as the "paper bill".

    Only a few bills don't have the "online only" version, and these are things like council tax, tax demands from HMRC, etc. However, even this may soon change, HMRC are going to be changing their systems, and the introduction of Universal Credit as an "online only" service will replace many of the benefits that currently come with plenty of "proofs of address" for casinos.

    Casinos will be FORCED to modernise their KYC procedures as they will run out of customers able to handle "old school" paper bill based KYC. This moment has yet to come though because many businesses and government departments are still operating their "legacy" systems since not everyone is yet happy or able to operate online only. It's mostly the elderly, but as they die off and are replaced with a new set of internet savvy elderly, we will eventually see online only being the default, and the minority die-hards who still want bits of paper will be told to print it off themselves as it's no longer going to be an option offered by the providers.

    Some casinos WILL now accept the original PDF download as an attachment, rather than expecting you to print it off and scan it back to a file. Maybe they know it makes no difference because they can't tell from a mere JPEG image of the document.

    However your online account provides the billing, what you are looking for, and what casinos are REALLY after, is the page showing your postal address that would normally be showing in the envelope window of the posted copy, and a clear date of the account statement. They don't care what is being provided, and how much and how you are paying for it. The main problem with screenshots is that they don't show the postal address along with the statement date.

    In all of this, the level of security features on the average paper bill has been reduced so that it can be produced as cheaply as possible using bog standard printer paper on a bog standard industrial printer. I was taken aback when I was sent a motor insurance certificate that was devoid of the expected watermarked special paper and fancy security patterning that I had been used to seeing, and finding that it was something I could so easily have created myself and printed onto plain paper at home, and thus get my car "insured" for free. It was then revealed that this move was safe because motor insurance authenticity no longer relies on telling apart a genuine paper certificate from a fake, it's all down to an electronic data check. The same is true of the other paper statements, they can be easily faked, but the electronic checks will tell the fake home creation from the genuine copy of an actual account statement, even though both look the same.

    If casinos are still relying on the paper document alone, they are opening up to easier frauds as detection has been moved away from document security features to electronic verification of the data itself.

    Even PDF isn't as "locked down" as it once was, and there are free and easily obtainable tools to edit PDF documents, without having to pay hundreds of pounds to Adobe for the official full version of Acrobat that is used to create PDFs in the first place. There may, however, be some security markers that can tell whether or not a PDF sent for verification has been tampered with by the player after having been downloaded from an online account service. This isn't something the player is going to be told, and Adobe may be ensuring that it's something that can be used to uniquely identify and authenticate the creator of a PDF.
     
    3 people like this.
  8. Aug 14, 2015
  9. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    The other thing is...

    This is an EveryMatrix site, and with all the shit going on about Self Exclusion at casinos who share a license.
    Why can't verification be shared between all the sites which share a particular license?

    I'm verified at 6 of the sites with which Casino Cruise share a license. The most recent being PlayHippo, who verified me only 16 days ago
     
  10. Aug 14, 2015
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    The ONLY thing I get in my name at home is my bank statement and they keep wanting me to go paperless, but I'm holding out because I need the paper statement for proof of address. Have you tried contacting the rep here just to see if they can help you get sorted out?

    Also I agree that casinos using a shared license should only need one set of docs - if the sites are linked as far as self exclusion, they should also be linked for player verification.
     
  12. Aug 14, 2015
  13. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Yeah, I've sent a message to the rep. but he hasn't replied, even though he's been online twice since I sent it.

    It wouldn't be so bad if it was a small amount but it's £550
     
    1 person likes this.
  14. Aug 15, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    You can still bypass the forge by just printing it out after edit and than scan and send the scan, Stupid yes but like you said its all unnecessary, But any person that can edit pdf will know if any marks are left in the file name,
     
    1 person likes this.
  16. Aug 15, 2015
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Take a screenshot of your Neteller or Skrill account showing your personal details. That should do it, well, it did it in my case, not at CC though. :)

    My problem always is that my bills are all in Thai, so nobody can read them. :rolleyes:
     
    1 person likes this.
  18. Aug 15, 2015
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thing is can you read Thai:)
     
    1 person likes this.
  20. Aug 15, 2015
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    sure can, read and speak :thumbsup:
     
    1 person likes this.
  22. Aug 15, 2015
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Good man, I have trouble reading / speaking English and had over 30 years experience :)
     
    2 people like this.
  24. Aug 15, 2015
  25. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    How about the bank statement?
    Can you ask your bank to send a paper statement with the issued date on?
     
  26. Aug 15, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Pointless, Surely on-line banking has your addressee on there?

    Its ridiculers, You know to a few years ago I was a ghost, Only I,D was my birth certificate and old doctors card, and my WORD, no bills in my name, I have nether travelled nor had a driving license, Believe me I paid the penalty's on that one, I had the same bank for near on 30 years but nether used it, Was opened when I was a kid,

    I admit I done some stupid stuff in my time, All that matters at the time was I was living it up big, Money was not a problem back than :) or was driving or need I.D, I mean what did you need it for? Not many people ask for I.D when flasing alot of cash about, Now days every one wants your bloddy piss sample to go piss :)
     
    1 person likes this.
  28. Aug 17, 2015
  29. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    So...
    On Friday I sent a screenshot of my broadband bill. I got the usual automated reply to say my email had been received.
    On Saturday night, I received an email saying that my withdrawal had been cancelled and the funds returned to my account.
    So, I made another withdrawal request.
    It's now Monday, and I've had no communication from Casino Cruise. Not even to say they've rejected my proof of address.
     
  30. Aug 17, 2015
  31. yyuu

    yyuu Full Member

    Occupation:
    computers
    Location:
    epic forest
    check your online banking, it should have pdf statements, black out sensitive info and use that
     
  32. Aug 17, 2015
  33. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    The Process

    It must be so frustrating to go and do all that running around. I now do verification first before I intend to do withdrawal. Sometimes they don't let you know that you're verified as I have been waiting and waiting for a reply and eventually I send an email and ask how is verification process going, they say, oh you're verified. I am thinking, thanks for letting me know lol Luckily I have my phone and electricity bill in paper form so I send that. :)

    Some Casinos make it so quick and easy with verification and others just take so long.
     
  34. Aug 18, 2015
  35. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I can get pdf statements from my online banking. But they don't show my address, just my name.
    Although I did find a recent letter from the bank, in pdf form, so I emailed that to them this afternoon.

    But yet again. Not even an acknowledgement from them to say they've received it, let alone, tell me if it's acceptable or not
     
  36. Aug 18, 2015
  37. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    same problem only things that arent payed automatically, are things like the 'end of the year bill'...
    i just go to city hall 2 times a year and get a stamped and signed copy of my registration at the address i live.
     
  38. Aug 18, 2015
  39. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Sometimes it's weird yeah. I remember one casino said no digital bills and only landline or electricity bill. I don't have a landline phone anymore and electricity bills are automatic. But you'll always find a solution sometimes they just like the delay :)
     

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