32RED downgrades TAB/SE

[Tirilej]

I have to stick out my nose again here and ask what you two guys are doing?

Don't we warn people here to NOT self exclude if they don't have a gambling problem?
I can understand your anger and sure it's great that everyone knows the time for SE, but still....

Blathaon if you wanted it closed permanently you could have just asked them to close it in support, or through email. That is permanent and it won't be opened again if you don't want it to be.
I was in talking to them now just to be sure. What they don't do if you just close it is to unsubscribe you. You have to ask for it and it's done.
So if you don't have a gambling problem I still suggest you to just close your account.

Also remember the rule that will come in place , I think it was 2017 if you're in the UK. They will have it so that if you SE from one casino you can't play anywhere. If you SE now for 5 years then maybe you will get on that list then automaticly.
Just a thought.

 

[Blathaon]

I have to stick out my nose again here and ask what you two guys are doing?

Don't we warn people here to NOT self exclude if they don't have a gambling problem?
I can understand your anger and sure it's great that everyone knows the time for SE, but still....

Blathaon if you wanted it closed permanently you could have just asked them to close it in support, or through email. That is permanent and it won't be opened again if you don't want it to be.
I was in talking to them now just to be sure. What they don't do if you just close it is to unsubscribe you. You have to ask for it and it's done.
So if you don't have a gambling problem I still suggest you to just close your account.

Also remember the rule that will come in place , I think it was 2017 if you're in the UK. They will have it so that if you SE from one casino you can't play anywhere. If you SE now for 5 years then maybe you will get on that list then automaticly.
Just a thought.

I don't see anything wrong with what i've done. The closest thing to a permanent account closure they offered trough the software is the 5 year SE.

At 32Red they don't even offer that which is why i emailed them to close my account.
I am closing my accounts with this company due to how they do business, i want nothing more to do with them.

I don't see how me self excluding or closing my accounts with this company should affect how i do business with other casinos?

I have not told others here to do the same, that is up to everyone to decide for themselves. I haven't heard of the rule you mentioned but i'm not in the UK so i can't say that i am worried.

All i have done is post my experience of the process as a reply to Dunover, clearly 32Red makes basic things needlessly complicated.

I hope this clears it up, and i have no problem with you disagreeing with me

 

[miksaxxx]

I can say : vote with your feet ( or wallet ) , if you dont like them..

I am also walking away from 32red group..

 

[Tirilej]

I don't see anything wrong with what i've done. The closest thing to a permanent account closure they offered trough the software is the 5 year SE.

At 32Red they don't even offer that which is why i emailed them to close my account.
I am closing my accounts with this company due to how they do business, i want nothing more to do with them.

I don't see how me self excluding or closing my accounts with this company should affect how i do business with other casinos?

I have not told others here to do the same, that is up to everyone to decide for themselves. I haven't heard of the rule you mentioned but i'm not in the UK so i can't say that i am worried.

All i have done is post my experience of the process as a reply to Dunover, clearly 32Red makes basic things needlessly complicated.

I hope this clears it up, and i have no problem with you disagreeing with me

You asked for a permanent closure and that is why I told you there is such an option

I don't disagree with you as I said and understand your reasons. It was the way you did it I had to react against since we do warn people from Self excluding, and there is the other way to do it.

The wait with up to 72 hours and the fact they want people to sign if they self exclude have been something we earlier saw as ok. There wasn't these tabs or all of these options earlier.

Suddenly we are angry over something that didn't even existed before, but have come because Ukgc say it should be there. For us outside of uk many casinos have different rules depending on where we live. The SE rule is one of them.

You all do what you want but with me writing this then others also know what choices there is. I'm just explaining not judging

 

[Blathaon]

You asked for a permanent closure and that is why I told you there is such an option

I don't disagree with you as I said and understand your reasons. It was the way you did it I had to react against since we do warn people from Self excluding, and there is the other way to do it.

The wait with up to 72 hours and the fact they want people to sign if they self exclude have been something we earlier saw as ok. There wasn't these tabs or all of these options earlier.

Suddenly we are angry over something that didn't even existed before, but have come because Ukgc say it should be there. For us outside of uk many casinos have different rules depending on where we live. The SE rule is one of them.

You all do what you want but with me writing this then others also know what choices there is. I'm just explaining not judging

Fair enough, i agree that it's good to inform people of potential consequences of self excluding. But as i was not encouraging others to do the same and i'm personally not worried about it, i didn't think about including it in my post.

There was no permanent option in their software. I know i could email all of them individually but 5 years is good enough. But 32Red doesn't even have the software options, so i couldn't even do the 5 year SE. i had to email them.

I don't see 72 hours as being acceptable, and i have never encountered it before(maybe it's a MG viper casino thing?) admittedly i don't often self exclude or close accounts, i have maybe closed a handful accounts or so before this. And it has always either been an instant button option at their site, or a simple email to support that is answered within a couple of hours with no further questions asked.

 

[interlog]

I can't believe what I am reading. A simple request to close an account may take up to 72 hours to process and can only be done by Management?

The question begs why this casino deserves to have you as a player/customer. There is better out there than what appears to be this big corporate machine that is looking like it is on self destruct.

 

[Deeplay]

I have had the same experience, i self excluded from Dash, Nedplay and Golden Lounge for 5 years. I would like to close the accounts permanently, but i couldn't find any button for that and i can't be bothered to send more emails to them.

But at 32Red i ran into the same issues as you, so i emailed them to close my account. After an hour i got an email back asking me for my Date of birth and postal code, which i answered and emailed back. Then i got this email View attachment 65656

72 hours simply Not good enough at all! I am shocked and disgusted to see this. Regardless of the reasons why a person may Self Exclude , in the end should be of no concern to the casino other than the fact that a person has requested this and it should be done immediately. I get the feeling though the people in this thread are now talking only to themselves. No one is actually listening anymore .... But does any know if the UKGC sees up to 72 hours for an account SE or CLOSURE as "Meeting or Exceeding" their requirements on this ? I would be surprised if they did ... but hey what do I know ... Im just a lowly player .... in the eyes of some and not to be listened to at all. A disgraceful turn of events from what was one of the truly great casinos. How the mighty have indeed fallen!

 

[Jono777]

I think it is about time this thread was closed.

It has turned into a right can of worms with a variety of subjects which have strayed far and wide from the OP.

Although matters which concern members are being discussed, reading between the lines it has turned into the basis of lets bash 32 Red. (and how bad they are and how great multi-provider sites are better than them )

Individual topics and concerns should be discussed in separate threads!

 

[interlog]

I think it is about time this thread was closed.

It has turned into a right can of worms with a variety of subjects which have strayed far and wide from the OP.

Although matters which concern members are being discussed, reading between the lines it has turned into the basis of lets bash 32 Red. (and how bad they are and how great multi-provider sites are better than them )

Individual topics and concerns should be discussed in separate threads!

I don't think that it should be closed. It should be remembered, in my opinion, that the bashing (I rather say it is critique) is a result of the actions of the casino to the detriment of the player. They are also closely sailing to the wind in terms of regulations as far as I understand.

Will the casino listen? If they had any sense they at least should take a step back and look at their latest decision and decide whether it was the right thing to do now that they had this feedback.

Put it this way, this topic is feedback for the casino. No different to them seeking feedback from us about their new website. It works both ways.

 

[itsover2014]

I don't think that it should be closed. It should be remembered, in my opinion, that the bashing (I rather say it is critique) is a result of the actions of the casino to the detriment of the player. They are also closely sailing to the wind in terms of regulations as far as I understand.

Will the casino listen? If they had any sense they at least should take a step back and look at their latest decision and decide whether it was the right thing to do now that they had this feedback.

Put it this way, this topic is feedback for the casino. No different to them seeking feedback from us about their new website. It works both ways.

I completely agree - the feedback in this thread is mostly valid, and while I doubt the casino will listen, it can help players make informed choices too.

I was shocked last year when I requested to close my account there (self exclude), had to fill out a form by email and wait days for it to be actioned after various pointless too-ing and fro-ing.

 

[miksaxxx]

When they contact you. I believe you get 100$ free chip for not se your self.

I have had the same experience, i self excluded from Dash, Nedplay and Golden Lounge for 5 years. I would like to close the accounts permanently, but i couldn't find any button for that and i can't be bothered to send more emails to them.

But at 32Red i ran into the same issues as you, so i emailed them to close my account. After an hour i got an email back asking me for my Date of birth and postal code, which i answered and emailed back. Then i got this email View attachment 65656

Madness, so the first guy couldn't even close the account. And it can take them 3 days to review my request? what needs to be reviewed? are they going to decide whether or not I'm even allowed to close my account or what
At every other casino that i have closed accounts at in the past they either have a button on their site, or you email them and they close the account within a few hours with no hassle.

As of now it has been 17 hours and the 32Red account is still open.

 

[Borgie]

When they contact you. I believe you get 100$ free chip for not se your self.

You are joking? Surely not... they offer you money to not self exclude?

I cant believe this of 32 red in fact I really don't .

Do you have proof ? Has that happened to you?

 

[interlog]

When they contact you. I believe you get 100$ free chip for not se your self.

If this is true than that is the lowest of the low.

Is it what you heard or is it fact? If it is the former, perhaps better it is retracted

 

[trickster]

Since I started gambling, not long ago, it has been all praises for 32RED, at least in this forum, with their rep being quite active and generous....but talk of going downhill really first....Glad that I had to wait a little bit longer before I signed up here...

 

[zebedy]

When they contact you. I believe you get 100$ free chip for not se your self.

You are joking? Surely not... they offer you money to not self exclude?

I cant believe this of 32 red in fact I really don't .

Do you have proof ? Has that happened to you?

It probably depends on the circumstances. Thats why they want to contact you to know exactly why you want to close your account.
If your wanting to close your account because you have just had no luck whatsoever they will offer you a free chip to see if your luck changes.

I really cant see them offering you a free chip to keep you playing if you have a gambling problem. After all of 32Reds history here does anybody really think they have sunk so low in enticing problem gamblers to keep on playing ? I cant see it, But 72 Hours is way to long in sorting it out

 

[miksaxxx]

Of course it was a joke.. Sorry for this .. But this thing might happen in many places..

It probably depends on the circumstances. Thats why they want to contact you to know exactly why you want to close your account.
If your wanting to close your account because you have just had no luck whatsoever they will offer you a free chip to see if your luck changes.

I really cant see them offering you a free chip to keep you playing if you have a gambling problem. After all of 32Reds history here does anybody really think they have sunk so low in enticing problem gamblers to keep on playing ? I cant see it, But 72 Hours is way to long in sorting it out

 

[interlog]

Of course it was a joke.. But this thing might happen in many places..

Sometimes joking about serious matters such as offering a bribe for not self excluding are not the done thing to do. Very bad taste in my opinion.

 

[mimi26]

I think it is about time this thread was closed.

It has turned into a right can of worms with a variety of subjects which have strayed far and wide from the OP.

Although matters which concern members are being discussed, reading between the lines it has turned into the basis of lets bash 32 Red. (and how bad they are and how great multi-provider sites are better than them )

Individual topics and concerns should be discussed in separate threads!

Dont know what thread you are reading , is all I have read is members being critical of some dubious changes, and rightly so

 

[chuchu59]

Of course it was a joke.. Sorry for this .. But this thing might happen in many places..

Maybe a mod could help you self-exclude yourself in ths forum for citing something false.

 

[dunover]

Just FYI, although I have not received any confirmation, I now cannot access my 32red a/c so it appears to be closed. When this was done I don't know as I have to sleep! But it was nowhere near immediate, and not done remotely by me. It's possible it was done because I used the proper automated system at Nedplay/Golden Lounge and the system cross-referenced it. Who knows? Who cares? I am done now with this.

Just a couple of comments for Tirilej and Senor Mincher:

Firstly the UKGC plans (and that's what they still are) for a SE register will not be retrospective, i.e. I or anyone else will not be automatically entered on it just because at the time it comes into being we happen to have a month/year or whatever left of SE at a single site. You will have to very deliberately fill a form in and apply. This would have a link provided to by every UKGC casino if and when it happens.

Secondly, it's not a 'bash 32red'. Remember it was me who started a thread once when I spotted how favourable their terms were compared to other Viper sites. But this is a very serious issue and whether they are a 9.5 site or in the pit, ANY casino that puts barriers in the way of self-set RG tools should be called to account! Whoever thought of the idea IMO should tied face-down over their desk with a very aroused Rhino, Kong etc. forming an orderly queue behind them....

 

[Jono777]

Yeah something told me many, if any wouldn't agree with my previous post.

I had however earlier woke in a stubborn mood and decided it was time to 'stop walking on eggs shells day' and say what is on my mind. A self admitted weakness of mine is that I am way too diplomatic most of the time and find myself 'going with the flow' just to save face and keep others happy. Today I took a stance, although probably only a very brief one!

I did not at any point condone nor back any of the actions which have been raised as concerns throughout this thread.

Maybe I could have worded it better but my main point was to more or less state that fair points and views have been shared and discussed, Mark and Max have made their points and yet the discussion continues....

At times we have to admit defeat, repeating things over and over and ranting on will not change things if their 'mind is made up'

 

[miksaxxx]

There wasn't anything false.. It was clearly a joke to Blathaon..

Ok, i dont write anymore to this thread..

I know that gaming problem is serious problem.

And why everyone is so pi*sed off all the time..

Maybe a mod could help you self-exclude yourself in ths forum for citing something false.

 

[Mark_32Red (retired acct)]

I don't see 72 hours as being acceptable, and i have never encountered it before(maybe it's a MG viper casino thing?) admittedly i don't often self exclude or close accounts, i have maybe closed a handful accounts or so before this. And it has always either been an instant button option at their site, or a simple email to support that is answered within a couple of hours with no further questions asked.

Hi Blathaon,

I've PM'd you to ask a bit more information so I can investigate this. It sounds to me like your request has been taken as a standard account closure request and not a Self Exclusion.

Regards,
Mark

 

[Blathaon]

Hi Blathaon,

I've PM'd you to ask a bit more information so I can investigate this. It sounds to me like your request has been taken as a standard account closure request and not a Self Exclusion.

Regards,
Mark

This is correct, it's not for gambling reasons. I am closing my account due to the direction your company have taken, but it still shouldn't take 72 hours.

I have sent you a PM.

Edit: Mark has taken care of it personally, my 32Red account is now closed.

 

[Harry_BKK]

Since 32RED has yet again decided to, and as I can't find more befitting words I shall quote Dunover's perfect description:

....."hunker down in the trenches until the return flak is exhausted then quietly carry on."

and that on such a serious issue as well as in solidarity with Dunover and Blathaon because I fully share their views, I have also done my farewell spins and now gone ahead and closed my 32RED account, which was the last one still opened with the group. (Yes, i went through the flurry of pop-ups, logins and forms )

I have deposited in 2015 at 32RED some AUD 66,000 with a net loss of appr. AUD 44,000 which equates to roughly GBP 23,000. Reading 32RED's 2015 financial report they made a net profit of appr. GBP 1Mio for the year, hence my losses equal appr. 2.3% of their yearly profit.

Not that much, I know .....but that will go now to other casinos where "they don't hunker down in the trenches" when a serious issue is brought to their attention.

FYI, in 4 days I have not had any reply from the UKGC to my inquiry whether the current RG set-up is compliant with the present UKGC regulation.

In closing, I would like to thank everybody for their contribution to this thread. It shows that RG is relevant to many of us and maybe, just maybe we made a little bit of difference for highlighting this to 32RED, although i do not hold much hope.

P.S. Mark, please remove me from the Slotmeister tournament. Thank you.

 

[goatwack]

I see that this thread has moved past the default 20-page 'worthy of attention' status to 23 pages and counting! It has gone onto Defcon 2 by all accounts!

I commend members here who have taken some action by closing their accounts with Colour Number. It may not seem much to the casino but it shows that informed members can fight back too. What better way than to hit them where it hurts, i.e loss of income.

After all, who in their right mind would pay someone to remove their limbs one by one, followed by other body parts, and them thank them for providing a great service??

If nothing gets done then you might as well say goodbye to your schlong there and then

 

[miksaxxx]

32RED, Please.. is this so hard???????????????????????????????????????????????????????????????

Form??????????

I wanna SE




For your security could you please confirm your date of birth and mobile telephone number? Thank you.

mikko : ***************
Rhoda: thank you
Rhoda: the phone number is different to the one on your account
Rhoda: please can you confirm your zip code
mikko : Yes , i have new number
mikko : But you dont need my phone number, i want my accounts SE for not gambling reasons
mikko : You dont need my new one anymore
Rhoda: the policy that we have in place if fine you can access self exclusion via are site all that you need to do is fill in the form and send it to us.
Rhoda: I can send you this form in an email now
Rhoda: please confirm your email address
mikko *****: come on

 

[Mark_32Red (retired acct)]

32RED, Please.. is this so hard???????????????????????????????????????????????????????????????

Form??????????

I wanna SE




For your security could you please confirm your date of birth and mobile telephone number? Thank you.

mikko : ***************
Rhoda: thank you
Rhoda: the phone number is different to the one on your account
Rhoda: please can you confirm your zip code
mikko : Yes , i have new number
mikko : But you dont need my phone number, i want my accounts SE for not gambling reasons
mikko : You dont need my new one anymore
Rhoda: the policy that we have in place if fine you can access self exclusion via are site all that you need to do is fill in the form and send it to us.
Rhoda: I can send you this form in an email now
Rhoda: please confirm your email address
mikko *****: come on

Hi Mikko,

I can see from reading the full chat, you were sent the form shortly after disconnecting. Can you please confirm receipt? As you didn't confirm your email address I want to just confirm that we have the correct email on file.

Kind regards,
Mark

 

[interlog]

Hi Mikko,

I can see from reading the full chat, you were sent the form shortly after disconnecting the chat. Can you please confirm receipt? As you didn't confirm your email address I want to just confirm that we have the correct email on file.

Kind regards,
Mark

Doesn't this confirm one flaw in the system? What if the email is not received (they do go astray after all, or simply because the email address in incorrect on file), the player can't self exclude.

Perhaps one good reason to skip this layer of administration and let the user self exclude using a direct way via the website without intervention on your side other than automatically updating the database.

 

[gagamel]

I closed an account with the Betsson group some years ago. It took 1 minute, I asked CS to close my account because I`m pissed off. CS said that my account is closed now and wished me a good day.

Now I tried to close my account with 32red. I found the Live Chat button just because I was lucky. Not very userfriendly but I filmed it:

 

[miksaxxx]

If you need a form, i dont need it..................

My email is same with all your casinos , and you Mark know my username. But my email for no offer's. So i dont want any offer's to my email.

I am not gonna write any form.

email is : mikko.jalo***@hotmail.com

Hi Mikko,

I can see from reading the full chat, you were sent the form shortly after disconnecting. Can you please confirm receipt? As you didn't confirm your email address I want to just confirm that we have the correct email on file.

Kind regards,
Mark

 

[miksaxxx]

LoL

1 : I but my full name in the chat

2: I but my email in the chat

3:I But my account number in the chat

Still need form and confirmation and etc..............

 

[Jory]

You do not have permission to view link Log in or register now.

 

[miksaxxx]

forgot

My mother's maiden name is k**sa

And my child first name is J*de

 

[Harry_BKK]

You do not have permission to view link Log in or register now.

LMAO Jory .... that is a classic...still laughing :yahoo: ....although rather sad how that has been changed, it should be all straightforward and easy to find

 

[dunover]

Much Easier Now!

I am delighted to say they have simplified the process immensely now. Simply play 'Exclusion Sudoku'. All 9 squares, all 9 rows and all 9 columns must only contain the letters of E-X-C-L-U-S-I-O-N once.

It is a genuine puzzle and there is a solution! Once completed, submit to you know where via e-mail and if correct you will be SE'd in 24-72 hours.

Good Luck!

​

 

[miksaxxx]

Where you always find those

I am delighted to say they have simplified the process immensely now. Simply play 'Exclusion Sudoku'. All 9 squares, all 9 rows and all 9 columns must only contain the letters of E-X-C-L-U-S-I-O-N once.

It is a genuine puzzle and there is a solution! Once completed, submit to you know where via e-mail and if correct you will be SE'd in 24-72 hours.

Good Luck!

View attachment 65667​

 

[miksaxxx]

I many times in chat sayed no gaming problems.. So why gaming problem's





Response By E-mail (Rhoda) (01/04/2016 03.38 PM)
Dear Mikko

Thank you for contacting 32Red. We offer a Self Exclusion facility specifically to customers for whom gambling has become a serious problem and who wish to restrict their gambling activity. The Self Exclusion agreement cannot be reversed until its completion, even if you change your mind. As a result of this Self Exclusion you may also be excluded from other operator sites.
By entering into a Self Exclusion agreement with 32Red Plc you will be prevented from using your account for a period between 6 and 60 months as requested. Our Self Exclusion agreement involves a joint commitment between 32Red and yourself. We will take reasonable steps to prevent you opening new accounts and during the period of Self Exclusion you must not attempt to re-open your account or open additional accounts.
After careful consideration of the above if you wish to proceed with our Self Exclusion Agreement please print, complete, sign, and return the attached form to [email protected]. To see other options that are available to you, click here.
Please Note: The attached Self Exclusion agreement must be completed and submitted in order for us to initiate your request. The period of Self Exclusion will commence on confirmation of the receipt of the signed agreement, usually within 24 hours of your request being received.

Have a nice day.

Kind Regards

Rhoda
Player Experience Team
32Red

 

[Harry_BKK]

I many times in chat sayed no gaming problems.. So why gaming problem's

Answer them that you don't want to SELF EXCLUDE, you only want your accounts closed and be removed from all their mailing lists. That should do it.

The soon you say SE, it straight way is taken that you have a problem.

 

[orion]

I have been reading many good points in this thread.

Sincerely I think that the actual situation with 32 red is poor.
The timing of the WD is poor.
The situation with the chat is poor.
This issue with the SE is very poor. Almost outrageous.

BUT

in my experience I must admit I SelfExcluded myself years ago from 32red, and later on I was full of regret
I did SE because of a moment of anger (bad run) and the only guilty one was me.

After a few time, with this bullshit of regulamentation in Italy I saw all the good casinos banning me from playing, and I was missing 32 red A LOT.
I mean 32red.com obviously.

I understand your anger, I understand your right principles, I understand everything, but there is no need to SE yourselves.
Nobody knows what the future will offer you (or will NOT offer you).

If you don't like no more 32red (as I don't like it) and its actual rules, simply don't play there.
what if, if in future they will change their mind and get back on track ?

Moreover I feel sorry with Mark, who was always acting correctly and he is a victim as well of this bad moment. I mean bad decisions taken from the top and he is between the hammer and the anvil - as we say in Italy.

Keep the SE as a final solution if you have a gambling problem, but please do not abuse of it.

Damnation ! you can't even imagine the true ENVY a recreational italian player feels when he see how many good casinos you can play at. I mean you in Scandinavia, or in UK. Don't SE, unless you have a true gambling problem.

Last little comment:

We are proud to be licensed in Gibraltar, Italy and the UK

No, Mark. I have a big estimation of you, but there is absolutely nothing to be proud of, with it.

ok, - I know - my english is ridicoulous but I trust on your understanding

 

[Nate]

I closed an account with the Betsson group some years ago. It took 1 minute, I asked CS to close my account because I`m pissed off. CS said that my account is closed now and wished me a good day.

Now I tried to close my account with 32red. I found the Live Chat button just because I was lucky. Not very userfriendly but I filmed it:

Thanks for taking the time to do this.

Navigating their self help maze then holding your membership ransom until THEY decide its ok to close. It shouldn't be like this. Account closure should also be actioned when requested. Management can send a personalized email to the player later if they feel the player closed the account due to a bad run or the like.

I'm still in disbelief on how bad this group has become. Yeah sure they are reliable but so are 50 other websites. Reliability doesn't mitigate their player unfriendly stance. To add - whether a player may regret a SE at a later stage is beside the point. If they request the SE, it should be actioned immediately.

Nate

 

[Harry_BKK]

I have been reading many good points in this thread.

Sincerely I think that the actual situation with 32 red is poor.
The timing of the WD is poor.
The situation with the chat is poor.
This issue with the SE is very poor. Almost outrageous.

BUT

in my experience I must admit I SelfExcluded myself years ago from 32red, and later on I was full of regret
I did SE because of a moment of anger (bad run) and the only guilty one was me.

Your SE will expire latest after 60 months.

And your English is fine, no worries

 

[Webzcas]

I'm still in disbelief on how bad this group has become. Yeah sure they are reliable but so are 50 other websites. Reliability doesn't mitigate their player unfriendly stance. To add - whether a player may regret a SE at a later stage is beside the point. If they request the SE, it should be actioned immediately.

Nate

Reading this above, one might assume they are the next Virtual or Betway with their massive marketing budget, yet drip feeding players their winnings at a paltry £/€/$4k a week.

Please let's put this in perspective. You may not like the methods how to SE. You may not like the removal of manual flushing. You may not like what had happened regarding TAB. But 32Red are not bad. Indeed they are nowhere near as bad as 99% of casinos you find online. Take a look at Online Casino City's listings of all online casinos in operation for clarity sake.

Whatever 32Red are, they are 110% trustworthy and it appears a victim of their own high standards.

 

[gagamel]

Reading this above, one might assume they are the next Virtual or Betway with their massive marketing budget, yet drip feeding players their winnings at a paltry £/€/$4k a week.

Please let's put this in perspective. You may not like the methods how to SE. You may not like the removal of manual flushing. You may not like what had happened regarding TAB. But 32Red are not bad. Indeed they are nowhere near as bad as 99% of casinos you find online. Take a look at Online Casino City's listings of all online casinos in operation for clarity sake.

Whatever 32Red are, they are 110% trustworthy and it appears a victim of their own high standards.

Sorry Webzcas

but we heard absolutely the same about 3dice some month ago

 

[dionysus]

Sorry Webzcas

but we heard absolutely the same about 3dice some month ago

Apple and oranges imo. Looking through the threads, it looks, at face value, the 3Dice posts (and lack thereof) are in relation to US concerns, which is a whole different can of worms regarding the specific problems involved in US-customer relations and retention. Just an opnion, mind.

 

[Webzcas]

Sorry Webzcas

but we heard absolutely the same about 3dice some month ago

Last time I looked 3Dice didn't have a market cap of over £100m. I've also not heard of any payment issues to players.

I'm out of this thread.

 

[gagamel]

Last time I looked 3Dice didn't have a market cap of over £100m. I've also not heard of any payment issues to players.

I'm out of this thread.

and

Sorry, I don`t understand your post. There are payment issues. You should know these issues or not?

 

[nutnut]

32RED, Please.. is this so hard???????????????????????????????????????????????????????????????

Form??????????

I wanna SE




For your security could you please confirm your date of birth and mobile telephone number? Thank you.

mikko : ***************
Rhoda: thank you
Rhoda: the phone number is different to the one on your account
Rhoda: please can you confirm your zip code
mikko : Yes , i have new number
mikko : But you dont need my phone number, i want my accounts SE for not gambling reasons
mikko : You dont need my new one anymore
Rhoda: the policy that we have in place if fine you can access self exclusion via are site all that you need to do is fill in the form and send it to us.
Rhoda: I can send you this form in an email now
Rhoda: please confirm your email address
mikko *****: come on

You clearly went on chat to create a issue with no intention of closing it anyway, it' obvious from the half copy and paste chat you have put, Plus since you was the same person who pretended they offered you a bonus not to close, i find your contribution to thread nothing more than wanting to join in with bashing the casino without any worthwhile input.

Don't waste Marks time.

 

[gagamel]

Apple and oranges imo. Looking through the threads, it looks, at face value, the 3Dice posts (and lack thereof) are in relation to US concerns, which is a whole different can of worms regarding the specific problems involved in US-customer relations and retention. Just an opnion, mind.

Please understand what I want to say. English is easy to learn but hard to understand. All I want to say is that some casinos come here and are great and some of the old casinos are now not the first choice. And if they are getting worse then no one has a reason to play there, and 32 red don`t give me any reason to give them my money.

 

[dionysus]

[/B]and

Sorry, I don`t understand your post. There are payment issues. You should know these issues or not?

To be fair, Webzcas, as I understand it, primarily deals with server issues and fixes alongside aiding in moderating when able/needed, so would make sense he doesn't catch most payment issues as they'd fall under max's purview