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32Red confirmed best at customer service by independent audit

Discussion in 'Casino Industry Discussion' started by BingoT, May 29, 2013.

    May 29, 2013
  1. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Great job 32Red :thumbsup:
    It's to bad we can't play at a great place like yours.

    32Red confirmed best at customer service by independent audit

    You must register/login in order to see the link.

    You must register/login in order to see the link.
     
    15 people like this.
  2. May 29, 2013
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Why am I not surprised?

    Congratulations 32Red :thumbsup:

    ...and well done David:)
     
  4. May 29, 2013
  5. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    No surprise there - but congrats =)

    I am surprised that 3dice got so low scores though. Although I ghardly ever play there anymore i have always loved the service I get over there.
     
  6. May 29, 2013
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Congrats 32red - and a very interesting report.

    If you haven't read the You must register/login in order to see the link., you should. It compares 16 casinos' customer service, many of which are listed here. Quite a number of categories - which spells out a relatively thorough report.

    Accessibility
    Response Times
    Product Knowledge
    Presentation
    Personalization
    Friendliness
    Extra Mile

    And then an overall score - 32red topped out.

    Casinos included in the "secret shopper" audit:

    32red
    3Dice
    888.com
    Bet365
    Betfair
    Betfred
    Betsson
    Betway
    Casino770
    Club World
    Intercasino
    Ladbrokes
    Mr. Green
    Paddy power
    Party Casino
    William Hill
     
    2 people like this.
  8. May 29, 2013
  9. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    i read both links
    and to be honest
    i got surprised not with 32red but with some other results
     
  10. May 29, 2013
  11. DavidEC

    DavidEC Dormant account

    Occupation:
    Consultant
    Location:
    Gibraltar
    32Red did very well, as did Betsson and InterCasino. :thumbsup:

    The report covers 3 main areas; how accessible the team are and how fast they respond to queries, the level of product knowledge the team has and how they use it to provide the best service possible and then quality metrics such as personalisation and friendliness to make the customer feel welcome and valued at their room.

    We also released a similar audit report last year for online poker, which is due to be repeated soon. The reports are all given out freely.

    Apologies if this comes across as shilling, but I just noticed this has become a poker AND casino forum, so happy to provide links on request :)

    Glad you seem to enjoy the report.

    David - etruvian consulting
     
    3 people like this.
  12. May 29, 2013
  13. djkice

    djkice Newbie member PABnoaccred

    Occupation:
    DJ
    Location:
    Perth, Australia
    I rate their staff, when making enquirers always knowledgeable and helpful. Follow through with promised follow ups. Defiantly have to play there in the future I think.

    All the positive feedback that members on the forum give them as well, looks like they really try to look after the community/players
     
  14. May 29, 2013
  15. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Now we know why 32Red always receives the awards - They listen and look after their customers :)

    Congrats 32Red - You deserve it!!!

    Nate
     
  16. May 29, 2013
  17. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I thought the samples from actual chat were telling. "So are you ready to deposit and get that bonus?" "So are you ready to deposit and get that bonus?" CLICK.
     
  18. May 30, 2013
  19. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Was there ever any doubt? Lovely to have it independently verified though. Well done to all concerned; please don't change a thing.
     

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