32Red confirmed best at customer service by independent audit

[BingoT]

Great job 32Red
It's to bad we can't play at a great place like yours.

32Red confirmed best at customer service by independent audit

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[Tirilej]

Why am I not surprised?

Congratulations 32Red

...and well done David

 

[Marie2473]

No surprise there - but congrats =)

I am surprised that 3dice got so low scores though. Although I ghardly ever play there anymore i have always loved the service I get over there.

 

[The Dude]

Congrats 32red - and a very interesting report.

If you haven't read the

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, you should. It compares 16 casinos' customer service, many of which are listed here. Quite a number of categories - which spells out a relatively thorough report.

Accessibility
Response Times
Product Knowledge
Presentation
Personalization
Friendliness
Extra Mile

And then an overall score - 32red topped out.

Casinos included in the "secret shopper" audit:

32red
3Dice
888.com
Bet365
Betfair
Betfred
Betsson
Betway
Casino770
Club World
Intercasino
Ladbrokes
Mr. Green
Paddy power
Party Casino
William Hill

 

[bsilva028]

i read both links
and to be honest
i got surprised not with 32red but with some other results

 

[DavidEC]

32Red did very well, as did Betsson and InterCasino.

The report covers 3 main areas; how accessible the team are and how fast they respond to queries, the level of product knowledge the team has and how they use it to provide the best service possible and then quality metrics such as personalisation and friendliness to make the customer feel welcome and valued at their room.

We also released a similar audit report last year for online poker, which is due to be repeated soon. The reports are all given out freely.

Apologies if this comes across as shilling, but I just noticed this has become a poker AND casino forum, so happy to provide links on request

Glad you seem to enjoy the report.

David - etruvian consulting

 

[djkice]

I rate their staff, when making enquirers always knowledgeable and helpful. Follow through with promised follow ups. Defiantly have to play there in the future I think.

All the positive feedback that members on the forum give them as well, looks like they really try to look after the community/players

 

[Nate]

Now we know why 32Red always receives the awards - They listen and look after their customers

Congrats 32Red - You deserve it!!!

Nate

 

[chayton]

I thought the samples from actual chat were telling. "So are you ready to deposit and get that bonus?" "So are you ready to deposit and get that bonus?" CLICK.

 

[Slotster!]

Was there ever any doubt? Lovely to have it independently verified though. Well done to all concerned; please don't change a thing.