32 Red/Roxy Palace group not giving me credits for deposit AGAIN

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 24, 2013
Location
Canada
Second time in 2 + months I make a deposit at this group, they take the money....but don't give the credits.

Second time I am also being told I have to wait 3 days to have my credits, even after providing a screen capture for them of my Ecopayz account showing the deposit, and a copy of the deposit receipt, and a copy of the error which was :

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

If this is not roguish behavior, I don't know what is.

I pay to play, not wait while Roxy/32Red sits on my money for days at a time!!

What does a casinomeister member have to do to get these guys a reality check?
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Second time in 2 + months I make a deposit at this group, they take the money....but don't give the credits.

Second time I am also being told I have to wait 3 days to have my credits, even after providing a screen capture for them of my Ecopayz account showing the deposit, and a copy of the deposit receipt, and a copy of the error which was :

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

If this is not roguish behavior, I don't know what is.

I pay to play, not wait while Roxy/32Red sits on my money for days at a time!!

What does a casinomeister member have to do to get these guys a reality check?
Is ecopayz a delayed payment source?
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 24, 2013
Location
Canada
Not at all, it is an instant E-wallet. 32Red has already paid themselves, the customer service rep chalked it up to a technical glitch that happens often, yet will take three days to fix. Tempted to post the transcript.
Anyways, lesson learned. 32 red is only a shell of what it once was.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Not at all, it is an instant E-wallet. 32Red has already paid themselves, the customer service rep chalked it up to a technical glitch that happens often, yet will take three days to fix. Tempted to post the transcript.
Anyways, lesson learned. 32 red is only a shell of what it once was.

Yes it sucks that this happened to you. So best plan of action is stop playing at 32red then. There is plenty of other better casinos out there, I hope you get it sooner than the 3 days though. It is not good enough that they are going to take that long. Just play elsewhere :)
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 24, 2013
Location
Canada
Well the 32 red i once knew would never make a depositing player wait 3 or more days to play a successful deposit. At least have protocol in place at least a band aid solution to remedy having credits put into a players account who successfully deposited.
Why leave your support staff unable to fix what is clearly the most vital of systems...the deposit. As it stands...they asked me for a receipt and a screen shot to prove my deposit. I complied yet that got us no where. If it has happened to me twice in less than three months...and support said it happens fairly often means that others are clearly impacted as well. Why would you choose to operate with a process that leaves a player waiting days and days for access to the money 32 red already took. Unacceptable in my view...in this day and age. What makes it worse is that i come here to vent yet still teflon casino isnt to blame...somehow its on me. I give up
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Frustrating and could be dealt with a lot better - agreed indeed! - It was more your use of the 'rogue' term I was referring to :)
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Bruinsdude,

I hope you are well.

Sorry to hear about the problem and the frustrations caused. You can probably appreciate that it's in our best interest to allow players to deposit and play without any hiccups, technical issues such as this are as frustrating for us as for you, if not more!

I am out of the office on vacation for 2 weeks so I can't follow up straight away, but as soon as I have some time at a PC, hopefully early next week, I will investigate.

I expect the delay is caused by us having to trace the payment from the provider. I appreciate you can send a screenshot but sadly in the days where everyone has access to photo editing tools, we can't simply take a player's word for it even though we would like to.

Once again apologies and I'll get back to you as soon as I can.

Mark
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Frustrating yes, but "Roguish"? I don't think so, and excuse me for saying so but it's a bit of a cheap shot to go that route. I've removed the "Roguish" prefix from the thread title.
 
Top