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32 Red/Roxy Palace group not giving me credits for deposit AGAIN

Discussion in 'Casino Complaints - Non-Bonus Issues' started by bruinsdude, Mar 10, 2018.

    Mar 10, 2018
  1. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Second time in 2 + months I make a deposit at this group, they take the money....but don't give the credits.

    Second time I am also being told I have to wait 3 days to have my credits, even after providing a screen capture for them of my Ecopayz account showing the deposit, and a copy of the deposit receipt, and a copy of the error which was :

    The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    If this is not roguish behavior, I don't know what is.

    I pay to play, not wait while Roxy/32Red sits on my money for days at a time!!

    What does a casinomeister member have to do to get these guys a reality check?
     
  2. Mar 10, 2018
  3. bebo67

    bebo67 Meister Member PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Is ecopayz a delayed payment source?
     
  4. Mar 10, 2018
  5. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Not at all, it is an instant E-wallet. 32Red has already paid themselves, the customer service rep chalked it up to a technical glitch that happens often, yet will take three days to fix. Tempted to post the transcript.
    Anyways, lesson learned. 32 red is only a shell of what it once was.
     
  6. Mar 10, 2018
  7. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Yes it sucks that this happened to you. So best plan of action is stop playing at 32red then. There is plenty of other better casinos out there, I hope you get it sooner than the 3 days though. It is not good enough that they are going to take that long. Just play elsewhere :)
     
  8. Mar 10, 2018
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Its not roguish behavior, its technical, company procedure (legit) and bad luck.

    Rogue behavior is none payment, misleading terms, pirate software, etc etc, none of which this group does!
     
    maxd, bebo67, Mark_32Red and 2 others like this.
  10. Mar 10, 2018
  11. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Well the 32 red i once knew would never make a depositing player wait 3 or more days to play a successful deposit. At least have protocol in place at least a band aid solution to remedy having credits put into a players account who successfully deposited.
    Why leave your support staff unable to fix what is clearly the most vital of systems...the deposit. As it stands...they asked me for a receipt and a screen shot to prove my deposit. I complied yet that got us no where. If it has happened to me twice in less than three months...and support said it happens fairly often means that others are clearly impacted as well. Why would you choose to operate with a process that leaves a player waiting days and days for access to the money 32 red already took. Unacceptable in my view...in this day and age. What makes it worse is that i come here to vent yet still teflon casino isnt to blame...somehow its on me. I give up
     
  12. Mar 10, 2018
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Frustrating and could be dealt with a lot better - agreed indeed! - It was more your use of the 'rogue' term I was referring to :)
     
  14. Mar 10, 2018
  15. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Bruinsdude,

    I hope you are well.

    Sorry to hear about the problem and the frustrations caused. You can probably appreciate that it's in our best interest to allow players to deposit and play without any hiccups, technical issues such as this are as frustrating for us as for you, if not more!

    I am out of the office on vacation for 2 weeks so I can't follow up straight away, but as soon as I have some time at a PC, hopefully early next week, I will investigate.

    I expect the delay is caused by us having to trace the payment from the provider. I appreciate you can send a screenshot but sadly in the days where everyone has access to photo editing tools, we can't simply take a player's word for it even though we would like to.

    Once again apologies and I'll get back to you as soon as I can.

    Mark
     
  16. Mar 10, 2018
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Frustrating yes, but "Roguish"? I don't think so, and excuse me for saying so but it's a bit of a cheap shot to go that route. I've removed the "Roguish" prefix from the thread title.
     
    Tirilej, Jono777, Borgie and 2 others like this.
  18. Mar 10, 2018
  19. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    There's a first! Perhaps they have a 1-3 day pending period on deposits as well as withdrawals......:laugh::laugh::laugh::laugh::laugh:
     

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