123VEGASWIN is totally ignoring me

[rakepl]

Hello
I have deposited and played at 123vegaswin, won some and made cashout but it's 10 days pending now and they are totally ignoring my e-mails - like there is no support at all, anyone any experiences with them?

 

[randomiam]

Hello
I have deposited and played at 123vegaswin, won some and made cashout but it's 10 days pending now and they are totally ignoring my e-mails - like there is no support at all, anyone any experiences with them?

found there number on there. site ..................contact our Live Support by telephone on +44 845 834 1021 during UK working hours

 

[rakepl]

ok thanks, finally after posting here got e-mail from the Jonathan Francis "temporary account" and we will see, I will inform You about my payout status here soon.

 

[rakepl]

24 hours no reply from the "temporary email" to be honest I don;t believe that the yhaven't got my e-mail before (for 10 days many emails to support@totalesoft and support@123vegaswin) and now this "temporary" just because I have posted here... strange thing.

 

[rakepl]

Have reply that my withdrawall will be processed, will update

 

[rakepl]

next 48hours... still nothing

 

[elvinpett]

Hello
I have same problem as You - can't get in contact with them and I have pending withdrawall from
T150217143435 2015-02-17 14:34:35 UTC Withdrawal -504.00 EUR
Anyone from 123Vegas here? rakepl can You tell me their "temporary account" email ? and please update here Your withdrawall status. Thanks

 

[rakepl]

okay ssending You PM with the e-mail but nothing new on my side - still waiting

 

[simon1316]

On my side, I'm waiting since January 29th. Not from 123vegas but from another Totalesoft site.. (all the same company after all)

 

[rakepl]

Do You have any e-mails from them like "OK You will get your money soon" or totally no reply? I had totally no reply for 2 weeks then 1 e-mail that my withdrawall will be processed and now again total silent

 

[rakepl]

ok simon cant write more here, he had many promises to get payout but is still waiting so its way over month, looks like confirmed SCAM :axeman2:
Casinomeister should mark this site as scam soon, stay away!!

 

[miso]

ok simon cant write more here, he had many promises to get payout but is still waiting so its way over month, looks like confirmed SCAM :axeman2:
Casinomeister should mark this site as scam soon, stay away!!

They've already marked themselves as scam with that name. Consider this a lesson learned and don't deposit at a site named 123vegaswin or something similar. And definitely stay away from Betsoft only casinos. Those games are being offered by many multi-software casinos accredited on this site.

 

[rakepl]

TOTAL SILENT :axeman2: SCAMMERS !!!

 

[rakepl]

just to let You know, still 0 contact from them, stay away!

 

[simon1316]

Last login of Totalesoft rep on march 11!!!

 

[chayton]

Last login of Totalesoft rep on march 11!!!

You've done a PAB right? Maybe time to send a PM to Max and see if there's any progress on it, and also point him toward this thread to see if he'd recommend these other players PAB also. If he hasn't gotten any responses from them maybe it's time for a warning, your case has been ongoing for like 3 or 4 months, right?

 

[simon1316]

Yes! However didn't get any news from Max yet, still don't know if he processing the PAB. Case ongoing from January 29th, make no sense!

You've done a PAB right? Maybe time to send a PM to Max and see if there's any progress on it, and also point him toward this thread to see if he'd recommend these other players PAB also. If he hasn't gotten any responses from them maybe it's time for a warning, your case has been ongoing for like 3 or 4 months, right?

 

[chayton]

Yes! However didn't get any news from Max yet, still don't know if he processing the PAB. Case ongoing from January 29th, make no sense!

I sent a PM to Max pointing him to this thread. I know it seems like a long time to you, and I don't blame you for being impatient, but in PAB terms maybe 6 weeks or so isn't that long. He's got a lot on the go at one time, so it's possible that he's waiting for a response from someone. If I were you, I wouldn't hold my breath in the hopes of seeing your money though. With all the complaints about these casinos popping up I don't doubt there will be a Casinomeister warning showing up soon. But what do I know? Wait til you hear from Max.

 

[simon1316]

Thanks Chayton, i appreciate that you take time to post here!

I sent a PM to Max pointing him to this thread. I know it seems like a long time to you, and I don't blame you for being impatient, but in PAB terms maybe 6 weeks or so isn't that long. He's got a lot on the go at one time, so it's possible that he's waiting for a response from someone. If I were you, I wouldn't hold my breath in the hopes of seeing your money though. With all the complaints about these casinos popping up I don't doubt there will be a Casinomeister warning showing up soon. But what do I know? Wait til you hear from Max.

 

[bigjohn]

People who are waiting for a payout from Totally-soft don't get your hopes up.

There was another thread here not long ago that went on for months and as far as I know, despite interaction with the rep. and filing a PAB, that player was never paid his winnings. This is a black hole of a casino, nothing ever comes out of it. The poor chap kept posting over and over again that there was, "No response yet", and it was a dead end.

By all means, file a PAB if you have been wronged but it looks like any form of remuneration is unlikely.

 

[maxd]

Yes! However didn't get any news from Max yet ...

Please see https://www.casinomeister.com/forums/threads/totalesoft.65912/

 

[simon1316]

The PAB can be closed! Payment received today in full. Better later than never

 

[rakepl]

I still didn;t receive any reply or single cent from them!!!!

 

[chayton]

I still didn;t receive any reply or single cent from them!!!!

Perhaps you need to do a PAB as well? Go here: https://www.casinomeister.com/player-arbitration-pab/ and look for the link to the FAQ (read that first) and the form, and get Max looking into it for you.

 

[rakepl]

Yes, thank I have done this now but this is not how casino payouts should work :gunmen:

 

[maxd]

Yes, thank I have done this now but this is not how casino payouts should work :gunmen:

Max Drayman here, I handle the Complaints side of things at Casinomeister.com

Unfortunately it seems you did not follow the advice given to you above nor what was asked of you when you completed the PAB submission form: you obviouslly haven't read the Pitch-A-Bitch FAQ which is required reading for all PABers. The PAB you submitted has basic errors that will have to be corrected before I can proceed. Please check your PMs for details.

 

[chayton]

Yes, thank I have done this now but this is not how casino payouts should work :gunmen:

I agree, it sucks. You should be able to just play and withdraw your money when you win. Unfortunately that doesn't seem to be the case with some casinos. Even if you DO get paid after siccing Max on them, if you ever get the urge to play there again, come back and reread this thread first and see if you want to go through it again.

 

[rakepl]

Made this PAB 4 months ago and silent here and there, 123 is a SCAM SCAM SCAM!!!

 

[maxd]

Made this PAB 4 months ago and silent here and there ...

PAB was incomplete, you were notified via PM. I did not receive a response so no progress would or could be made.

Update: you've since contacted me with the info I need to proceed. You really need to read the Pitch-A-Bitch FAQ (see

You do not have permission to view link Log in or register now.

). The FAQ is necessary reading for all those who wish to use the PAB service. It tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

 

[maxd]

I seem to have dropped the ball on this one, catching up on it now.

 

[rakepl]

Thanks, let's see... for me they are totally RED :sniper: