Well a visit to support lead to a genuinely nice chat. Guess most of us know this information, however shared for those that maybe don't.
It turns out I'm a life changing £91 down over my lifetime membership at CR but am still BB'ed - maybe you have to be at a certain 'loss level' (certain %age of deposits) to avoid the ban, anyway theories aside here's the chat...
You are now chatting with Daniel.
you: Morning Daniel
Daniel: Welcome to the Casino Rewards support chat. How can I help you today?
Daniel: Good morning
you:
Would you be able to tell me please my total deposits and total withdrawals since the very start (including ALL casino rewards accounts please as one total) - thank you
Daniel: Let me have a look for you.
you: cheers
Daniel: I can see you deposited £1391 and withdrew £1300.
you: thank you, is that since the day I registered my very 1st CR account until present day please?
Daniel: That is correct.
you: cool
Daniel: You are very welcome Jonathan.
you: I know you have limited access/info but any idea when my bonus ban will be removed please, I was told 'one or two more deposits' but that was about 5 deposits ago and the ban is still in place?
Daniel: Unfortunately I do not have any information about that. It is not about winning or losing, but about risking your deposits.
Daniel: When you keep doing this, then the points will become available again.
you: I always 'risk ' them, that's the nature of casinos / gambling in general surely?
Daniel: That is correct indeed.
Daniel: I wish I was able to tell you exactly when your points will become available again.
you: No worries, I appreciate your 'hands are tied' on this one, So a bonus ban is based on wagers made in the casino and not what a player had deposited / withdrew?
Daniel: That is correct indeed.
you: Nice one, thank you for your time today Daniel, have a good day
Daniel: If you risk your deposit, then our system will pick up on this.
you: Sorted
Daniel:
Daniel: I'm glad I could be of assistance, can I help you with anything else today?
you: no bud all sorted, ty again
Daniel: You are very welcome and have a nice day Jonathan!
Daniel: We are always here to chat! Come back anytime if there is anything more that you need, or even if it is just to say hi. Your satisfaction and happiness are our priority! Please "Click here" or click on End Chat at the top right to complete our Exit Survey. Thank you very much. Goodbye. Gamble responsibly
you: cheers!
Daniel:
Love the 'Gamble responsible' macro at the end in relation to the OP