- Joined
- Jan 1, 2012
- Location
- United Kingdom
First off...does anyone use them?
I have found them great tbh...played a bit and withdrawn no problem, always paid prompt, won a dc comics jackpot on my first visit and all was well.
Now though I noticed a small issue. I have made 2 seprate deposits today. 1 was my first deposit of the day which gives you freespins which relate to your "bolt" level (loyalty tier/account level) i played these and my deposit back to zero (with acceptable playtime I may add)
But this is where it gets strange. Cash is zero and bonus is zero. I made a fresh deposit of £25 and played some slots (no bonus only slots) but after being down to £6 odd I then get back to £18. Next click on the button it says insufficient funds, please deposit more money. Now i can see the balance is £18 odd...so I go check in the my account section and it lists my remaining balance as bonus funds.
Strange...no bonus here, nothing accepted mid play and nothing applied in my account. I have emailed support. (No live support) but I did email them 2 weeks ago with another small issue (which sorted itself) and didnt get a reply.
So I just wondered does anyone else use them? And has anyone had any joy with support? Im getting cheesed off and pretty much told them so in my last e-mail. Either shape up or im going to ship out.
Thanks in advance.
I have found them great tbh...played a bit and withdrawn no problem, always paid prompt, won a dc comics jackpot on my first visit and all was well.
Now though I noticed a small issue. I have made 2 seprate deposits today. 1 was my first deposit of the day which gives you freespins which relate to your "bolt" level (loyalty tier/account level) i played these and my deposit back to zero (with acceptable playtime I may add)
But this is where it gets strange. Cash is zero and bonus is zero. I made a fresh deposit of £25 and played some slots (no bonus only slots) but after being down to £6 odd I then get back to £18. Next click on the button it says insufficient funds, please deposit more money. Now i can see the balance is £18 odd...so I go check in the my account section and it lists my remaining balance as bonus funds.
Strange...no bonus here, nothing accepted mid play and nothing applied in my account. I have emailed support. (No live support) but I did email them 2 weeks ago with another small issue (which sorted itself) and didnt get a reply.
So I just wondered does anyone else use them? And has anyone had any joy with support? Im getting cheesed off and pretty much told them so in my last e-mail. Either shape up or im going to ship out.
Thanks in advance.