PowerSpins (balance issue)

Powerspins withdrawl

Hello, I requested a withdrawl yesterday to my PayPal. At exactly 24 hours it changed from pending to waiting. Anyone have an ideas how much longer it'll take.

Thank you
 
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Well I waited upon 4 days average for a reply from them.
Just the same at bgo.
Much better places to play at
 
Hello, I requested a withdrawl yesterday to my PayPal. At exactly 24 hours it changed from pending to waiting. Anyone have an ideas how much longer it'll take.

Thank you

You'll have it Monday I'm willing to bet and I disagree with last comment on this thread. I personally, have not had a better experience altho OJO casino is pretty amazing. They dont allow payment to sit there and be tempted to reverse the process immediately and within 24 hours you get your money 7 days a week. Power Spins is equally as awesome. I have played a lot of sites but best experiences with OJO and Powerspins.
 
You'll have it Monday I'm willing to bet and I disagree with last comment on this thread. I personally, have not had a better experience altho OJO casino is pretty amazing. They dont allow payment to sit there and be tempted to reverse the process immediately and within 24 hours you get your money 7 days a week. Power Spins is equally as awesome. I have played a lot of sites but best experiences with OJO and Powerspins.

They have no live chat and emails take at least 24 hours to be replied to, how can that be better than anywhere else, even BGO have live chat.
 
They have no live chat and emails take at least 24 hours to be replied to, how can that be better than anywhere else, even BGO have live chat.
Powerspins took over 4 days to reply to me via email many times. Also never received one promotion since I made a deposit.
BGO bonus banned me for complaining, the rep here I contacted did nothing.
Absolute sham of a operation.
I'm glad now I've limited my play to solely 2 casinos.
 
if you can let me know where it says there's chat available I can look in to it?

Thanks,
Sam

Sam, powerspins "support" is even sending emails that recommend contacting live support as advertised on the website.

A standard 48 hours after my initial enquiry (regarding unexplained prevention of my latest withdrawal despite having no unmet wagering requirements), I sent a follow-up message asking why no-one was replying, simply to prompt a response to the as yet unresolved issue. I received back a deflecting email that failed to even begin to address my inability to withdraw and patronised me for the loss of balance I had suffered while I waited for a response.

The only genuine advice was to play at a more "normal" time of day so that the live help can respond if it happens again... "Again"..? It is happening now- what live help? I received this reply four days after my enquiry and have sent two more emails in the 10 days since their deflecting response. I am yet to receive further correspondence but 14 days later the problem is still in effect, I cannot withdraw and powerspins support refuse to disclose a reason.



"Good evening Max,

Thank you for your email.

I have been looking at your contact history and your account.

Ok...firstly, we are growing as a team right now. In the near future, we hope to be able to respond more quickly. There are plans here to have a phone line available to us a customer care team, though we are a few weeks away from this.

I can see you were playing in the early hours of Monday morning. We do have a live chat host available for many hours of the day, though not 24 hours. Live chat hosts should be able to respond quickly before midnight. Their hours are displayed on the site. I can see, though, from the timing of your email, live chat would not have been open for you.

I can see the balance that was there at the time of your email. I can also see that you have continued to play and the withdrawable balance right now is much less. I apologise for any frustration the delay has caused.

In the event that something similar happens again, you should be able to stop playing the game you are playing, log out and keep the balance you wish to withdraw there in your account. If you return to the site during normal opening hours, you should be able to use live chat.

Once again, we hope to be able to help more quickly in future and wish you the best of luck if you do decide to keeping playing. Please let us know if we can help in any way or if you have any questions.


Kind regards,

[support agent's name removed from post]
The PowerSpins Customer Care Team"
 
Sorry for your terrible experience and loss mbinku - just stay cleer of this outfit, they're rogues I think - 14 days without anything happening? Tsss:mad:
 
Sam, powerspins "support" is even sending emails that recommend contacting live support as advertised on the website.

A standard 48 hours after my initial enquiry (regarding unexplained prevention of my latest withdrawal despite having no unmet wagering requirements), I sent a follow-up message asking why no-one was replying, simply to prompt a response to the as yet unresolved issue. I received back a deflecting email that failed to even begin to address my inability to withdraw and patronised me for the loss of balance I had suffered while I waited for a response.

The only genuine advice was to play at a more "normal" time of day so that the live help can respond if it happens again... "Again"..? It is happening now- what live help? I received this reply four days after my enquiry and have sent two more emails in the 10 days since their deflecting response. I am yet to receive further correspondence but 14 days later the problem is still in effect, I cannot withdraw and powerspins support refuse to disclose a reason.



"Good evening Max,

Thank you for your email.

I have been looking at your contact history and your account.

Ok...firstly, we are growing as a team right now. In the near future, we hope to be able to respond more quickly. There are plans here to have a phone line available to us a customer care team, though we are a few weeks away from this.

I can see you were playing in the early hours of Monday morning. We do have a live chat host available for many hours of the day, though not 24 hours. Live chat hosts should be able to respond quickly before midnight. Their hours are displayed on the site. I can see, though, from the timing of your email, live chat would not have been open for you.

I can see the balance that was there at the time of your email. I can also see that you have continued to play and the withdrawable balance right now is much less. I apologise for any frustration the delay has caused.

In the event that something similar happens again, you should be able to stop playing the game you are playing, log out and keep the balance you wish to withdraw there in your account. If you return to the site during normal opening hours, you should be able to use live chat.

Once again, we hope to be able to help more quickly in future and wish you the best of luck if you do decide to keeping playing. Please let us know if we can help in any way or if you have any questions.


Kind regards,

[support agent's name removed from post]
The PowerSpins Customer Care Team"

I would go onto BGO live chat and ask them where exactly the link is to powerspins live chat. Be firm and ask for a manager if the support rep tries to mess you about. Be polite and explain powerspins have sent you an email stating there is live chat in case BGO say it isn't available.
 
I had many issues with both.
Bonus banned from bgo no reason given.
And 100 percent lack of reply with powerspins.
Much better places to spend your money.
 
I had many issues with both.
Bonus banned from bgo no reason given.
And 100 percent lack of reply with powerspins.
Much better places to spend your money.

I should not be bothered about getting banned from BGO, I know its the principle but the bonus for months now have been next to nothing
 
Hi bgo forum!

Thanks for getting back to me. un how do i pm you? Im a newbie so still working my way around here.

QUOTE=bgo_Forum;850142]Hi Player08,

Bgo Sam is no longer bgo Sam :) He has left the business - please PM me!

Cheers,

bgo Forum[/QUOTE]
 
I have just asked Powerspins live chat if they could inform me of my deposit/withdrawal history with them as I didn't fancy searching in increments of 3 months going way back then working out the totals. I was informed that I would be charged £10 for the pleasure of such information! Eventually I got the info after a protest.
Their link to their gambling commission status does not work either. Has that anything to do with their and BGO'S sanctions?
 

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