PowerSpins (balance issue)

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
First off...does anyone use them?

I have found them great tbh...played a bit and withdrawn no problem, always paid prompt, won a dc comics jackpot on my first visit and all was well.

Now though I noticed a small issue. I have made 2 seprate deposits today. 1 was my first deposit of the day which gives you freespins which relate to your "bolt" level (loyalty tier/account level) i played these and my deposit back to zero (with acceptable playtime I may add)

But this is where it gets strange. Cash is zero and bonus is zero. I made a fresh deposit of £25 and played some slots (no bonus only slots) but after being down to £6 odd I then get back to £18. Next click on the button it says insufficient funds, please deposit more money. Now i can see the balance is £18 odd...so I go check in the my account section and it lists my remaining balance as bonus funds.

Strange...no bonus here, nothing accepted mid play and nothing applied in my account. I have emailed support. (No live support) but I did email them 2 weeks ago with another small issue (which sorted itself) and didnt get a reply.

So I just wondered does anyone else use them? And has anyone had any joy with support? Im getting cheesed off and pretty much told them so in my last e-mail. Either shape up or im going to ship out.

Thanks in advance.
 
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xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
Still no replies.

Ended up just wagering the funds and finished £40 up on the original balance.

So now have 3 withdrawals...one processed today. Im happy enough that they pay quick enough. But pissed off they cant reply to emails.

So anyone wanting to play here make sure you read T&C's dont breach anything, and cross your fingers that nothing goes wrong as no bugger will answer you anyway.
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Well I did have the free £5 in there the other day, cleared it and even had a £1500 DOA hit on a 36p stake! Couldn't be arsed to post it as I'd never cashed out from them before.

Found their site decent but the lack of chat was noticeable, worst part in my session was the dreaded 'extra long' spins that indicate a winning spin, wheras the non-winning ones would spin seamlessly :mad:

Ruined the immersion somewhat, and is the worst type of 'gameplay' one could have. Same thing applies at BGO I believe, and a reason I wouldn't continue playing there.

I await not being paid with bated breath :cool:
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Hi, i already made a withdrawal there but yesterday i made a small withdrawal again. The 24 hours pending time is over and in the transactions history it says "Waiting" , do you know how long it will be "waiting" until processed? On my first withdrawal i remember i got the money fast after the pending time but now its still waiting. Do you know if the finance department is working atm in the evenings?
 

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
Finance must be working as I had a withdrawal processed today

When they say 24hr expect it to be waitinf for 23hr59min as thats whats happend with the 2 Ive had paid out.

I can give a little leway at this time of year as I expect things to be slack a little...nobody like working at this time of year lol.

With regards to the long drawn out spins....I havent had that on mobile. I am mostly playing on mobile and dont really have an issue with gameplay.

Not troed DOA yet as I despise that game. Just enjoying playing some of the playtech slots again.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Well I did have the free £5 in there the other day, cleared it and even had a £1500 DOA hit on a 36p stake! Couldn't be arsed to post it as I'd never cashed out from them before.

Found their site decent but the lack of chat was noticeable, worst part in my session was the dreaded 'extra long' spins that indicate a winning spin, wheras the non-winning ones would spin seamlessly :mad:

Ruined the immersion somewhat, and is the worst type of 'gameplay' one could have. Same thing applies at BGO I believe, and a reason I wouldn't continue playing there.

I await not being paid with bated breath :cool:

wow nice hit I hope you get paid since you always say you never win this must mean alot to you.

You can now buy more air to inflate that gf of yours too!

What a great session all around!!

:p
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
wow nice hit I hope you get paid since you always say you never win this must mean alot to you.

You can now buy more air to inflate that gf of yours too!

What a great session all around!!

:p

It would have meant a lot more had I not played £1300 of that back, convinced I wouldn't have been paid and/or broke a term or two.

As it turns out I received a confirmation withdrawal email just after my last post, so it'll have to be a blow-up doll from Poundland or even the missus herself. Hopefully it won't come to that :(

ps Yes I am a reckless moron with my winnings and hindsight is a wonderful thing......I just hadn't seen so many numbers in my balance before

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lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
It would have meant a lot more had I not played £1300 of that back, convinced I wouldn't have been paid and/or broke a term or two.

As it turns out I received a confirmation withdrawal email just after my last post, so it'll have to be a blow-up doll from Poundland or even the missus herself. Hopefully it won't come to that :(

ps Yes I am a reckless moron with my winnings and hindsight is a wonderful thing......I just hadn't seen so many numbers in my balance before

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OUCH

but be comforted we have all done it. Ive blown a couple $1500 balances on $100 deposits only betting smallish. To suddenly get the urge to do $4 bets on gonso and $8 spins on spacewars

I learned not to be wreckless after waking up feeling stupid...worst feeling ever!!!
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
BGO seems to be getting better, Lot of upgrades and stuff. Its nether really been bad but as power spins is a sister company i do not think there be problems,
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
I can't complain about BGO/ PowerSpins payout times, solid reliable timeframe to receive my winnings, especially given all the 'substitute' public holidays we've been having and businesses grinding to a standstill.

So in regards to payments I'm impressed :thumbsup:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
My 50 spins did not go on for deposit? got the standerd 10 depo ones, it states you can claim 5 times whiten 10 days I signed up on 25th so 10 days today, NO live help albeit states there is at certain times, so sent email. user, spintee
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
My 50 spins did not go on for deposit? got the standerd 10 depo ones, it states you can claim 5 times whiten 10 days I signed up on 25th so 10 days today, NO live help albeit states there is at certain times, so sent email. user, spintee

give sam a pm spintee , im sure it shall be sorted in no time )
 

tod00RS

Dormant account
Joined
Jan 22, 2013
Location
Iva
Powerspins email support is unbelievable slow... I managed to clear wr on 50 free spins on registration and I'm trying to withdraw those funds for over 10 days now.

Made deposit in order to be eligible for withdrawal but I was constantly getting error message while trying to cashout. Sent an email to them and after four days got answer that I need to send docs in order to get my account verified and I did it.

It was 5 days ago and there is still no response...
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Powerspins email support is unbelievable slow... I managed to clear wr on 50 free spins on registration and I'm trying to withdraw those funds for over 10 days now.

Made deposit in order to be eligible for withdrawal but I was constantly getting error message while trying to cashout. Sent an email to them and after four days got answer that I need to send docs in order to get my account verified and I did it.

It was 5 days ago and there is still no response...

Well thats not good start, I know BGO are decent and this is there sister site, but it states live help 7 days a week than the times but I could not even find live help in those times, So email form it was,

Thats to long to wait for your withdraw and getting it sorted
 

bgoSam

Dormant account
Joined
Feb 22, 2016
Location
London
Hi,

Spintee, I replied to your PM, seems you were out of the 10 days.

We only offer e-mail support for Power Spins, there's no live chat right now - if you can let me know where it says there's chat available I can look in to it?

Thanks,
Sam
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Hi,

Spintee, I replied to your PM, seems you were out of the 10 days.

We only offer e-mail support for Power Spins, there's no live chat right now - if you can let me know where it says there's chat available I can look in to it?

Thanks,
Sam

It does not exactly say live chat but why would you add We are open 7 days a week, Mon - Sun 8:30am - Midnight.


Why not put open 24/7 and will reply between 8;30am - midnight??

ps.PNG
 

bgoSam

Dormant account
Joined
Feb 22, 2016
Location
London
I can improve the wording around that, we just don't want to mislead someone who emails in at 1am thinking that we offer support 24/7 - but I appreciate your feedback and will get it updated.
 

tod00RS

Dormant account
Joined
Jan 22, 2013
Location
Iva
Hi Sam,

Is there any way you could contact someone from Powerspins support regarding my account verification status cause I still didn't received any response.

Hope it is ok to post this here...

Thanx
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I can improve the wording around that, we just don't want to mislead someone who emails in at 1am thinking that we offer support 24/7 - but I appreciate your feedback and will get it updated.

The way I read it at first I thought support was them times, After reading over a few more times I get the drift, But abit of rewording to be clear that no live help, Also people that are new to the game may think they can only email them times. Sounds abit daft but stranger things have happend :)

No complaints with the site, My fault I was late with the 10 days, With the xmas and new year and me being ill the time flew by.
 

bgoSam

Dormant account
Joined
Feb 22, 2016
Location
London
Hi Sam,

Is there any way you could contact someone from Powerspins support regarding my account verification status cause I still didn't received any response.

Hope it is ok to post this here...

Thanx

That's fine, PM me your username and I'll check.
 
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