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Thread: Nigel207 vs Lucky247

  1. #1
    nigel207 is offline Banned User - bogus complaint - violation of forum rules 2.3, 2.4
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    Nigel207 vs Lucky247

    Be aware that this casino has a term that allows them to confiscate your winnings if you reduce your bet size AT ALL after having a win, I contacted the rep and they "looked into it" but refused to restore my balance. There is a term on their page that covers this, but they do not explain at all what the reduction is, what games it applies to, or how much of a reduction you can make before they decide it it is necessary to confiscate. I told them they should at least define their terms, they refused, avoid this site if you plan on doing anything other than betting the same exact size on the same exact slot the entire time you have a bonus.

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    Quote Originally Posted by nigel207 View Post
    Be aware that this casino has a term that allows them to confiscate your winnings if you reduce your bet size AT ALL after having a win
    Wow, if that is true then that sucks. Where's the fun in only being restricted to the same betsize for the duration of the wagering. I hope the casino can clarify this term because it definitely doesn't seem fair.

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    Quote Originally Posted by nigel207 View Post
    Be aware that this casino has a term that allows them to confiscate your winnings if you reduce your bet size AT ALL after having a win
    That sounds really rogueish. Thanks for the heads up

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    Hi all,

    Thanks for the messages.

    @Nigel207: While I won't discuss your account directly here, the version you have given above is far from accurate I'm afraid. We have PMed regarding this and discussed it at length, and you were invited to
    PAB
    should you be unhappy with the outcome of our discussion.

    Please feel free to PM me or
    PAB
    should you wish to discuss this further, but your post above is in no way a reflection of the way Lucky247 operates, and we will from our end alert
    CM
    about it.

    Regards,

    Sacha

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    Quote Originally Posted by Sachalucky View Post
    Hi all,

    Thanks for the messages.

    @Nigel207: While I won't discuss your account directly here, the version you have given above is far from accurate I'm afraid. We have PMed regarding this and discussed it at length, and you were invited to
    PAB
    should you be unhappy with the outcome of our discussion.

    Please feel free to PM me or
    PAB
    should you wish to discuss this further, but your post above is in no way a reflection of the way Lucky247 operates, and we will from our end alert
    CM
    about it.

    Regards,

    Sacha
    I believe what Nigel may be referring to is term fourteen from your promotional
    T&Cs
    :

    All Players’ wagers will be reviewed for irregular game play patterns prior to any withdrawal being processed. Equal, zero, low margin or hedge betting will be construed as irregular game play for bonus wagering requirements. This also includes and is not limited to the placing of bets equal to or greater than 20% of the bonus credited to the players gaming account. This also includes and is not limited to the gameplay that involves placing bets at high wagering values and then reducing it to lower values after large wins in order to achieve play through requirements. Should the Casino deem that any irregular game play has taken place on the gaming account, the Casino reserves the right to withhold any cashin as well as the right to confiscate all winnings.

    Does this term apply to slots?

    So lets say I've deposit $20 and gotten the 100% welcome bonus for a $40BR and I'm trying a variety of bets. I start off on an 80c bet get a good win so up my bet to $1.20 get another good win, but hang on I still haven't gotten the feature and it feels as though its been close to three hundred spins so I reduce the bet, still not getting the feature I reduce the bet again, then I realize I've finished
    WR
    . I've had two good wins but I haven't gotten any features so I decide to withdraw.

    Hang on doesn't that mean I've broken that term by reducing my bet size? Will I still get paid? Does this term apply to slots? So really any kind of variance in bet size during slot play could mean I've broken a term? I'm no expert just curious.

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    Quote Originally Posted by nigel207 View Post
    Be aware that this casino has a term that allows them to confiscate your winnings if you reduce your bet size AT ALL after having a win....
    @ nigel207 : given that the casino is doing the Baptism by Fire and there is some dispute regarding the facts of your post I invite you to file a Pitch-A-Bitch so that your complaint can be investigated.

    Please note that if you choose not to take the
    PAB
    route then I'll have to assume that you are willing to have us discuss your case with the casino OUTSIDE of the privacy of the
    PAB
    process.
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  7. #7
    nigel207 is offline Banned User - bogus complaint - violation of forum rules 2.3, 2.4
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    Here is what you pm'ed me:

    Hi Nigel207,

    In our
    T&Cs
    , http://www.lucky247.com/terms-and-conditions, term 8.2 defines this issue clearly - % itself is not the only criterion.

    In the event that To Play Central (Ltd) believes You are abusing or attempting to abuse a bonus or other promotion, or You are likely to benefit through abuse or lack of good faith from a gambling policy adopted by To Play Central (Ltd), To Play Central (Ltd) may at its sole discretion, deny, withhold or withdraw from You any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate Your access to the Services and/or block Your account. In such circumstances, To Play Central (Ltd) shall be under no obligation to refund to You any funds that may be in Your accounts other than Your original deposit amounts, this includes and is not limited to:

    8.2.1 Moving from high wager values to low wager values, after high pay out values to achieve play through requirements. Such game play will be investigated for bonus abuse and game play will be subject to review and if deemed to be abuse all winnings will be voided.

    Thanks & Regards,

    Sacha

    In my case, I bet $20 on slots, hit a nice win, and changed my bet to $3, and that is precisely what you decided was "bonus abuse" that "violated the spirit of the bonus" and confiscated. You say specifically in your pm to me that moving from a higher wager value to a lower wager value is "bonus abuse", and further you say that changing the bet is not the only criterion you can use, and its entirely at your discretion. In other words, you have terms that allow you to confiscate based on whatever it is you feel like is "bonus abuse" and no hard definitions of what is or is not allowed.

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  9. #8
    nigel207 is offline Banned User - bogus complaint - violation of forum rules 2.3, 2.4
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    Quote Originally Posted by maxd View Post
    @ nigel207 : given that the casino is doing the Baptism by Fire and there is some dispute regarding the facts of your post I invite you to file a Pitch-A-Bitch so that your complaint can be investigated.

    Please note that if you choose not to take the
    PAB
    route then I'll have to assume that you are willing to have us discuss your case with the casino OUTSIDE of the privacy of the
    PAB
    process.
    Sure, you have my permission to discuss it with them, I don't need privacy about having my balance confiscated.

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    Mmm, not such a great start for a Baptism by Fire... I think that particular clause in the
    T&Cs
    relating to high/subsequent lower bets in order to meet
    WR
    should be removed.

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  12. #10
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    Quote Originally Posted by nigel207 View Post
    Sure, you have my permission to discuss it with them, I don't need privacy about having my balance confiscated.
    Fair enough. I'll be in touch.
    "Leave any bigotry in your quarters. There's no room for it on the bridge.." -- Capt James T. Kirk, Balance Of Terror

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