Notify on your site?? that should be announced here since is exclusive for CM members
Thank you, helenakp! You have a keen eye for detail
What we meant was OUR site here, on Casinomeister!
Cheers! Have a great day!
Feedback Your Guts Casinomeister Team are here
- Thread starter Guts
- Start date
-
- Tags
- casinomeister guts guts review
Thank you, helenakp! You have a keen eye for detail
What we meant was OUR site here, on Casinomeister!
Cheers! Have a great day!
5th Annual Dead or Alive Championship
Thank you for the feedback, Jono777!
We will definitely consider it
Have a good one,
GUTS Customer Support
I REALLY think you should make the effort.
The cost to your casino will be little in comparison to the business generated from CM / Guts members and players
Thank you for the feedback, Jono777!
We will definitely consider it
Have a good one,
GUTS Customer Support
- Joined
- Jul 25, 2007
- Location
- Amsterdam
The "apology" I received from the Guts team meant nothing really. The way I was treated on Live Chat was appalling. The suggestion was even made that I could continue making deposits, but payments could not be processed. 
Listing digits of other people's credit cards in the above quoted email and the stalling tactics applied with regard to my withdrawals plus the fact that these were still reversible for several hours, in spite of my request and Stephanie's assurance that they could no longer be reversed, does not inspire confidence at all.
Listing digits of other people's credit cards in the above quoted email and the stalling tactics applied with regard to my withdrawals plus the fact that these were still reversible for several hours, in spite of my request and Stephanie's assurance that they could no longer be reversed, does not inspire confidence at all.
- Joined
- Jun 12, 2013
- Location
- unknown
Asking for proof of five!!! credit cards from other people really makes me wonder how safe our data is.
How many people have 5 different credit cards? And why the hell does no employee do a double check if you have registered all of them?
I better not think about what has happenend to all the sensitive data i have sent over the years.
How many people have 5 different credit cards? And why the hell does no employee do a double check if you have registered all of them?
I better not think about what has happenend to all the sensitive data i have sent over the years.
- Joined
- Jan 28, 2016
- Location
- uk
Thank you for the feedback, Jono777!
We will definitely consider it
Have a good one,
GUTS Customer Support
Why are you asking customers for copies of cards that they don't own and have never used on your site?
Sorry but there's something dodgy going on at the moment and I don't trust guts one bit.
- Joined
- Oct 30, 2015
- Location
- South
The "apology" I received from the Guts team meant nothing really. The way I was treated on Live Chat was appalling. The suggestion was even made that I could continue making deposits, but payments could not be processed.
Listing digits of other people's credit cards in the above quoted email and the stalling tactics applied with regard to my withdrawals plus the fact that these were still reversible for several hours, in spite of my request and Stephanie's assurance that they could no longer be reversed, does not inspire confidence at all.
i couldn't respond when you first posted cuz site was down...CS told you your withdrawal wasn't reversible???...BIG FAT LIE...CS told me when I had a withdrawal pending for 5 days or so cuz of they had to VERIFY my documents....actually re verify....that it would be impossible for my pending withdrawal to be NON reversible....that it would remain reversible until my docs got approved...i did not reverse...but they need to improve CS....and no it does not inspire confidence even if they are part of a larger group of casinos that are ok.
Good Evening,
At this stage we think it is important to clarify the mistake that took place, the email that was sent in error detailed the last 4 digits of a 16 digit number on 5 credit cards. Despite this we completely acknowledge this is not acceptable. We also understand the impact a mistake like this has from a player perspective. We are sorry this took place.
We will continue to liaise directly with Mouche12 regarding the existing discussion as it would not be fair for us to discuss the details of the enquiry with all.
There is absolutely no need to be concerned about data held with our Guts casino. As mentioned on our site Guts.com utilises the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to Guts.com is kept safe, secure and fully encrypted. SSL encryption is used by a large number of banking corporations and we use this technology to encrypt your financial information.
We have also added a step into the process so that the manual error that occurred today cannot happen again.
It is important to reaffirm that we are here to help, and we are determined (as we have stated repeatedly over the last 6 weeks since we introduced our new CM Support team) that this is not a temporary initiative but an ongoing relationship we are trying to build.
We do appreciate there is still a lot of work to do but I am sure you will all agree our speed of response has improved a lot and we are fully committed to reigniting the confidence that you have all shown in GUTS in the past.
We are very close to announcing something very exciting for you all as we are keen to recognise your loyalty.
In the interim, if you need anything whatsoever please feel free to send us a direct message and we would be happy to help.
Regards
Your Guts Casinomeister Team
At this stage we think it is important to clarify the mistake that took place, the email that was sent in error detailed the last 4 digits of a 16 digit number on 5 credit cards. Despite this we completely acknowledge this is not acceptable. We also understand the impact a mistake like this has from a player perspective. We are sorry this took place.
We will continue to liaise directly with Mouche12 regarding the existing discussion as it would not be fair for us to discuss the details of the enquiry with all.
There is absolutely no need to be concerned about data held with our Guts casino. As mentioned on our site Guts.com utilises the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to Guts.com is kept safe, secure and fully encrypted. SSL encryption is used by a large number of banking corporations and we use this technology to encrypt your financial information.
We have also added a step into the process so that the manual error that occurred today cannot happen again.
It is important to reaffirm that we are here to help, and we are determined (as we have stated repeatedly over the last 6 weeks since we introduced our new CM Support team) that this is not a temporary initiative but an ongoing relationship we are trying to build.
We do appreciate there is still a lot of work to do but I am sure you will all agree our speed of response has improved a lot and we are fully committed to reigniting the confidence that you have all shown in GUTS in the past.
We are very close to announcing something very exciting for you all as we are keen to recognise your loyalty.
In the interim, if you need anything whatsoever please feel free to send us a direct message and we would be happy to help.
Regards
Your Guts Casinomeister Team
- Joined
- Apr 18, 2009
- Location
- Sweden
The sad part is that it took a lot of time to lose our trust and we have given Guts so many chances. That mean you will have to understand that it can take just as long to get our trust back.
You will be tested and questioned a lot more than others as soon as there is a simple mistake made.
I noticed that the name suddenly changed to Guts Customer Service a few posts back. Now don't start to confuse us
The sad part is that it took a lot of time to lose our trust and we have given Guts so many chances. That mean you will have to understand that it can take just as long to get our trust back.
You will be tested and questioned a lot more than others as soon as there is a simple mistake made.
I noticed that the name suddenly changed to Guts Customer Service a few posts back. Now don't start to confuse us
Thanks Tirilej,
We genuinely understand and will keep working until we get there.
As for the 'Guts Customer Service', very well spotted.
Your Guts Casinomeister Team
- Joined
- Jan 28, 2016
- Location
- uk
I do think there is cause to be concerned. Many of the queries in this thread are data related, from saying you don't have stuff that you do, to sending emails out with (presumably) someone elses credit card data, if they have been sent to the wrong person, how does Mouche12 know you haven't sent any of his data to someone else?
Perhaps you can explain how an email address I have ONLY ever used to sign up to guts with, has ended up on a breached list?
- Joined
- Mar 4, 2008
- Location
- vancouver island
on a slightly different note....
I basically stopped playing there once they had discontinued my favorite deposit/withdrawal vehicle,
instadebit, and while checking to see if my bank details were still there( seem to be gone), but I did notice
instadebit had become available, deposit worked fine, I just hope no changes on my next withdrawal.
I basically stopped playing there once they had discontinued my favorite deposit/withdrawal vehicle,
instadebit, and while checking to see if my bank details were still there( seem to be gone), but I did notice
instadebit had become available, deposit worked fine, I just hope no changes on my next withdrawal.
Good Morning Colinsunderland,
We have been liaising with our Data Team for the last day about this. They have confirmed there has been no breaches on our database whatsoever.
On further investigation of the email address you have detailed in the screenshot we saw that the message was displayed.
"Onliner Spambot (
We even tried our personal email addresses using the
Taking into account the investigation that was carried out yesterday, we are very confident our data is extremely secure.
Regards
Your Guts Casinomeister Team
We have been liaising with our Data Team for the last day about this. They have confirmed there has been no breaches on our database whatsoever.
On further investigation of the email address you have detailed in the screenshot we saw that the message was displayed.
"Onliner Spambot (
You do not have permission to view link
Log in or register now.
In August 2017, a spambot by the name of
You do not have permission to view link
Log in or register now.
. The malicious software contained a server-based component located on an IP address in the Netherlands which exposed a large number of files containing personal information. In total, there were 711 million unique email addresses, many of which were also accompanied by corresponding passwords. A full write-up on what data was found is in the blog post titled https://www.troyhunt.com/inside-the-massive-711-million-record-onliner-spambot-dump."We even tried our personal email addresses using the
You do not have permission to view link
Log in or register now.
and on the occasions where the email addresses had been picked up, it lists the actual site such as www.linkedin.com for example or www.adobe.com. Taking into account the investigation that was carried out yesterday, we are very confident our data is extremely secure.
Regards
Your Guts Casinomeister Team
- Joined
- Jan 28, 2016
- Location
- uk
That didn't answer my question at all.
Do you use an external marketing company for sending your bulk emails, or an externally hosted mailing list by any chance?
Good Evening Colinsunderland,
We think at this stage we definitely answered your question. You asked the following question "Perhaps you can explain how an email address I have ONLY ever used to sign up to guts with, has ended up on a breached list?"
We investigated whether it was possible, we saw no possibility through our searches. We also replicated the warning you received to see whether that gave any further information. We posted it above for transparency. It clearly states the company when it identifies there is a breach if it pinpoints to a particular interaction.
We tried both your previous email and your current email that is registered to your account as an additional measure.
Emails are sent from our database. At present we do not use an external marketing company with regards to email.
We are here to help as much as possible and will continue to respond as quickly as we can.
Regards
Your Guts Casinomeister Team
- Joined
- Jan 28, 2016
- Location
- uk
Thanks for blocking my account and not bothering to tell me. Just leave it closed.
Hi Colinsunderland,
We have sent you a private message explaining the situation.
Kindly contact us in case there is something we can assist you with.
Best regards,
Your Guts Casinomeister Team
- Joined
- Jan 28, 2016
- Location
- uk
OK, so as this is public domain, going to put it here.
So you have investigated fully, and insist the breach didn't come from yourselves, even though I hinted about an external marketing company. You also tell me to check with my domain owner (me) as the breach hasn't came from you.
So your earlier emails were sent by an external company, despite what you claim (well avoided to say).
sendgrid.net is the mailserver for
You do not have permission to view link
Log in or register now.
You do not have permission to view link
Log in or register now.
You do not have permission to view link
Log in or register now.
But hey, I'm sure you're right, an email address I have only ever used to sign up to guts, has been added to spam lists worldwide, but has nothing to do with your mailing list provider being hacked and leaking mailing list details, and is clearly my fault.
Good Afternoon Colinsunderland,
Thanks for your response. Previously there were occasions where we felt our players would benefit from us using an external partner. We then took the strategic decision to use our current system. That's what happened with sendgrid back in early 2016 we assume. We say we assume since there is almost none left from that times to confirm when exactly we start using the existing one. Also, we are already looking at a new technology that will enable us to provide a better more integrated service for our players.
When it comes to your account security, we or yourself have not been using the email address in question for 18 months now. According to the website that you suggested (
We blocked your account purely for security reasons. We sent you a private message to explain further. Please do send us an email and we can reopen your account if you wish to.
Your Guts Casinomeister Team
Thanks for your response. Previously there were occasions where we felt our players would benefit from us using an external partner. We then took the strategic decision to use our current system. That's what happened with sendgrid back in early 2016 we assume. We say we assume since there is almost none left from that times to confirm when exactly we start using the existing one. Also, we are already looking at a new technology that will enable us to provide a better more integrated service for our players.
When it comes to your account security, we or yourself have not been using the email address in question for 18 months now. According to the website that you suggested (
You do not have permission to view link
Log in or register now.
), the breach took place in August 2017.We blocked your account purely for security reasons. We sent you a private message to explain further. Please do send us an email and we can reopen your account if you wish to.
Your Guts Casinomeister Team
- Joined
- Oct 30, 2015
- Location
- South
..one misstep after another...
so basically ...colin asked a question...he pushed for an answer...he proved you gave him a very limited answer....and your response was to block his account PURELY for security reasons...
....this is what it looks like from here...why would you block his account other than retaliation.......you might wanna reconsider how you deal with stuff in the future....
Hi Steviedoo,
Thank you for your feedback.
Blocking his account was the first logical step we took in order to prevent any access since he claimed that his email address had been breached.
We are currently assisting Colinsunderland directly via PM.
Your Guts Casinomeister Team
Thank you for your feedback.
Blocking his account was the first logical step we took in order to prevent any access since he claimed that his email address had been breached.
We are currently assisting Colinsunderland directly via PM.
Your Guts Casinomeister Team
- Joined
- May 13, 2014
- Location
- Wolverhampton
A a very loyal Guts player (ok, I've backed off a little last few weeks) I was seriously hoping that this thread would bring good vibes, good news posts, post of reassurance etc etc etc.
Sadly no. Appreciate the responsiveness of the new rep(s) but that's about it.
Maybe my personal interpretation but majority of posts come across as defensive and vague.
Shame really a once great casino which had this great opportunity to repair much damage is going around in circles.
Reading between the lines the whole business model has changed
No need for any response from Guts to this post.
Merry Christmas to the Guts team
Sadly no. Appreciate the responsiveness of the new rep(s) but that's about it.
Maybe my personal interpretation but majority of posts come across as defensive and vague.
Shame really a once great casino which had this great opportunity to repair much damage is going around in circles.
Reading between the lines the whole business model has changed
No need for any response from Guts to this post.
Merry Christmas to the Guts team
Good evening Jono777,
Thank you for the feedback! We appreciate your thoughts as we are doing our best to improve our operation here on CM as much as possible.
We have already added this to our 2018 wishlist
Have a wonderful Christmas time and best wishes from Guts Casinomeister Team, Jono777!
Thank you for the feedback! We appreciate your thoughts as we are doing our best to improve our operation here on CM as much as possible.
We have already added this to our 2018 wishlist
Have a wonderful Christmas time and best wishes from Guts Casinomeister Team, Jono777!
A a very loyal Guts player (ok, I've backed off a little last few weeks) I was seriously hoping that this thread would bring good vibes, good news posts, post of reassurance etc etc etc.
Sadly no. Appreciate the responsiveness of the new rep(s) but that's about it.
Maybe my personal interpretation but majority of posts come across as defensive and vague.
Shame really a once great casino which had this great opportunity to repair much damage is going around in circles.
Reading between the lines the whole business model has changed
No need for any response from Guts to this post.
Merry Christmas to the Guts team
- Joined
- May 19, 2012
- Location
- uk
hi all
well im gonna post a a bit of positive stuff for guts just for credit where due and all that stuff,
i had moaned like so many about cs but since the new team here moved in i was on live chat the other day
and they were nothing but helpful polite and even had a joke or 2, was i just lucky
that was nicloa and noora so well done them, but no a couple of days later i was chating with jarvis
polite helpful so it feels like there heading in the right direction for me anyway,
another note im happy to post i received an email from guts requesting a source of wealth thing
ok don't like it but simple tick box so ok more important is that it had nothing to do with a withdrawal
or anything which seems ok
well im gonna post a a bit of positive stuff for guts just for credit where due and all that stuff,
i had moaned like so many about cs but since the new team here moved in i was on live chat the other day
and they were nothing but helpful polite and even had a joke or 2, was i just lucky
that was nicloa and noora so well done them, but no a couple of days later i was chating with jarvis
polite helpful so it feels like there heading in the right direction for me anyway,
another note im happy to post i received an email from guts requesting a source of wealth thing
ok don't like it but simple tick box so ok more important is that it had nothing to do with a withdrawal
or anything which seems ok
Radiowave
Banned User
- Joined
- Dec 19, 2017
- Location
- USA, California
I too noticed today that gameplay is smooth again. Keep up the good work and we all appreciate your renewed presence on Casinomeister
Greetings Radioware!
We hope your Friday is amazing.
Thank you for your feedback, we really appreciated. We are working hard to make sure your playing experience is as smooth as possible.
Great feedback to hear!
Regards
Your Guts Casinomeister Team
We hope your Friday is amazing.
Thank you for your feedback, we really appreciated. We are working hard to make sure your playing experience is as smooth as possible.
Great feedback to hear!
Regards
Your Guts Casinomeister Team
- Joined
- Mar 4, 2008
- Location
- uk
oh oh dear again yet another player with the id docs problem even after checking with your live chat that my account is ok .
I thought i would try again as you guys was showing some effort after 8 months of not playing , last night first withdrawal , your live chat rep has shown you have my old id docs ( nothing has changed since ) same address & details.
Your comapny is requesting all docs including bank staement.
Chat transcript
E-mail:
What is your query related to? Account
Nichol Thu, 12/28/17 09:42:57 pm Europe/London
GUTS Customer Service
09:43:11 pm
Evening Nichol hows you?
Nichol 09:43:17 pm
Hey
09:43:27 pm
happy xmas )
Nichol 09:43:29 pm
Good thanks and you?
Thanks!
How can I help today?
09:43:50 pm
im ok thanks
im just double checking that my account is still in good working order as ive seen serval threads @ casinomeister with people having problems ? 09:44:31 pm
Nichol 09:45:19 pm
No issues with your account that I can see, your account is open and well.
09:45:49 pm
right good stuff none of my info has changed
no sorry i have used my new debit card , but still clearly same account. 09:46:21 pm
Nichol 09:47:15 pm
Yeah all seems well not sure what they're saying on casinomeister but haven't come across any issues!
09:47:39 pm
ahh ok it was a while ago to be fair last month i do believe
Nichol 09:49:27 pm
Ah okay well everything seems good that I can see at least!
09:50:15 pm
ok can you flush my withdrawal ive just made please Nichol ?
Nichol 09:51:54 pm
Unfortunately, because the payments team are a bit behind just now, I can now ask them to process it faster for you we can only escalate on things that has been pending for 24hrs or for squad members at the moment I'm afraid ;/
09:52:45 pm
used to be far quicker than this Nichol remember i joined when you first ever opened )
years ago
Nichol 09:53:12 pm
Yes, I understand and we do aim to process them within 2 hours but this has been difficult recently and it delayed, it should be done by the morning however.
09:53:48 pm
i shall leave it with you & hay thanks for your help have a nice evening & dont work to hard
take care bye byesss
Nichol 09:54:11 pm
Have a nice evening and a good new year
09:54:24 pm
you too get drunk have some fun !!!
bye
Duration: 11m 38s
Chat started on: Link Removed (Old/Invalid)
Your now also requesting proof of ID , proof of address & gas/electric & now a bank statement which i no longer use ive since upgraded my account to online , you also have your cs stating one thing & doing another , your company is stating your following UKGC guide lines , but requesting a bank statement is not part of it , unless im a high roller or something , which clearly is not the case.
I thought i would try again as you guys was showing some effort after 8 months of not playing , last night first withdrawal , your live chat rep has shown you have my old id docs ( nothing has changed since ) same address & details.
Your comapny is requesting all docs including bank staement.
Chat transcript
E-mail:
What is your query related to? Account
Nichol Thu, 12/28/17 09:42:57 pm Europe/London
GUTS Customer Service
09:43:11 pm
Evening Nichol hows you?
Nichol 09:43:17 pm
Hey
09:43:27 pm
happy xmas )
Nichol 09:43:29 pm
Good thanks and you?
Thanks!
How can I help today?
09:43:50 pm
im ok thanks
im just double checking that my account is still in good working order as ive seen serval threads @ casinomeister with people having problems ? 09:44:31 pm
Nichol 09:45:19 pm
No issues with your account that I can see, your account is open and well.
09:45:49 pm
right good stuff none of my info has changed
no sorry i have used my new debit card , but still clearly same account. 09:46:21 pm
Nichol 09:47:15 pm
Yeah all seems well not sure what they're saying on casinomeister but haven't come across any issues!
09:47:39 pm
ahh ok it was a while ago to be fair last month i do believe
Nichol 09:49:27 pm
Ah okay well everything seems good that I can see at least!
09:50:15 pm
ok can you flush my withdrawal ive just made please Nichol ?
Nichol 09:51:54 pm
Unfortunately, because the payments team are a bit behind just now, I can now ask them to process it faster for you we can only escalate on things that has been pending for 24hrs or for squad members at the moment I'm afraid ;/
09:52:45 pm
used to be far quicker than this Nichol remember i joined when you first ever opened )
years ago
Nichol 09:53:12 pm
Yes, I understand and we do aim to process them within 2 hours but this has been difficult recently and it delayed, it should be done by the morning however.
09:53:48 pm
i shall leave it with you & hay thanks for your help have a nice evening & dont work to hard
take care bye byesss
Nichol 09:54:11 pm
Have a nice evening and a good new year
09:54:24 pm
you too get drunk have some fun !!!
bye
Duration: 11m 38s
Chat started on: Link Removed (Old/Invalid)
Your now also requesting proof of ID , proof of address & gas/electric & now a bank statement which i no longer use ive since upgraded my account to online , you also have your cs stating one thing & doing another , your company is stating your following UKGC guide lines , but requesting a bank statement is not part of it , unless im a high roller or something , which clearly is not the case.
Hi aceking123,
First of all congrats on your winnings,
that was amazing!
We promptly looked into this and contacted with payments department regarding the required documents. We agree that on you do not need to provide a bank statement however in order to fulfill our obligations with the UKGC, we would still need your Utility Bill (the current utility bill appears to be on a previous address of yours) and new debit card copies.
We would not require any further documents unless you choose to change your deposit method or any other details in the account. When Nichol said "everything seems good", he was referring to the view od your account. This was before our payments teams process your withdrawal request. Once the action came, our colleagues in payments added the requirements to the account.
If you can send the needed documents, payments team can continue to process your withdrawal.
Your Guts Casinomeister Team
First of all congrats on your winnings,
that was amazing!We promptly looked into this and contacted with payments department regarding the required documents. We agree that on you do not need to provide a bank statement however in order to fulfill our obligations with the UKGC, we would still need your Utility Bill (the current utility bill appears to be on a previous address of yours) and new debit card copies.
We would not require any further documents unless you choose to change your deposit method or any other details in the account. When Nichol said "everything seems good", he was referring to the view od your account. This was before our payments teams process your withdrawal request. Once the action came, our colleagues in payments added the requirements to the account.
If you can send the needed documents, payments team can continue to process your withdrawal.
Your Guts Casinomeister Team
- Joined
- Mar 4, 2008
- Location
- uk
ok guts many thanks )
i understand you guys are sorting it ) also would like to let people know that its getting sorted via PM , also just to clarify i have sent passport ,gas bill , front & back copy of card used as well , so this should bring me up to date with my account ) a shame live Cs did not let me know about this before, then i could of sorted this last evening.
Regards aceking
i understand you guys are sorting it ) also would like to let people know that its getting sorted via PM , also just to clarify i have sent passport ,gas bill , front & back copy of card used as well , so this should bring me up to date with my account ) a shame live Cs did not let me know about this before, then i could of sorted this last evening.
Regards aceking
- Joined
- Mar 4, 2008
- Location
- uk
update all sorted & paid many thanks guts for sorting this out quickly )
- Joined
- Nov 5, 2008
- Location
- Finland
One time it was clearly sayed that if Ben is hanging over here we are all secure and safe..
So what is happened now :CasinoBen was last seen:
Dec 10, 2017
I send him my usual xmas and new year wishes ( In his straight email ) but no answer. First time for 4 years.
So is it happening something bad or has CEO asked him to get out of casinomeister.
i know that he has been online in some other sosial media sites.. : (
So what is happened now :CasinoBen was last seen:
Dec 10, 2017
I send him my usual xmas and new year wishes ( In his straight email ) but no answer. First time for 4 years.
So is it happening something bad or has CEO asked him to get out of casinomeister.
i know that he has been online in some other sosial media sites.. : (
- Joined
- Jan 9, 2013
- Location
- Kent
Is the monday 40% reload removed from guts or have i been slapped a bonus ban?
Noticed it wasnt showing in promotions page, the code seemed to appear invalid when adding it on the deposit page... but it is showing in todays wired up winterland offer when clicking for todays promo.
Asked support but they only said the matter would be esculated.
Noticed it wasnt showing in promotions page, the code seemed to appear invalid when adding it on the deposit page... but it is showing in todays wired up winterland offer when clicking for todays promo.
Asked support but they only said the matter would be esculated.
- Joined
- May 13, 2014
- Location
- Wolverhampton
I took it matey no problem (in fact about to bust .....again Grrr)
I had the "!" every time I typed in a bonus code in recent weeks but today it worked (I got the 'tick')
Visited support after putting it off for as long as I could and they mentioned a handful of players were having this issue (as well as the cache and cookies thing, lets face it a visit to any support just wound't be the same without this now would it?)
They manually added bonuses for me but also mentioned Skrill / Neteller deposit wouldn't trigger bonuses which also must be a new thing as I've taken hundreds via this method over the years!
I had the "!" every time I typed in a bonus code in recent weeks but today it worked (I got the 'tick')
Visited support after putting it off for as long as I could and they mentioned a handful of players were having this issue (as well as the cache and cookies thing, lets face it a visit to any support just wound't be the same without this now would it?)
They manually added bonuses for me but also mentioned Skrill / Neteller deposit wouldn't trigger bonuses which also must be a new thing as I've taken hundreds via this method over the years!
- Joined
- Apr 18, 2009
- Location
- Sweden
Did you get an email from them about recieving 100 free spins instead of 15 if you managed to wager 10 000 when using the code today.
If not then there lies the problem is my guess, since it was an exclusive for certain members....as most emails usually say. It can be the reason though.
- Joined
- Apr 18, 2009
- Location
- Sweden
What? I've seen that Thrills have stopped giving out bonuses if you use ewallets. Will Guts be that stupid too? Haven't heard or read anything about that.
- Joined
- May 13, 2014
- Location
- Wolverhampton
Neither have I Sara and I did argue that it was incorrect information, however 2 different support agents gave me this info, heck they reckon they've even disallowed Paysafe card for bonuses too!!!!!
Possibly included in one of the many "terms updates" we see when logging in from time to time and no emails were sent (FTR, I NEVER get ANY emails or SMS from MT sites, Guts included!)
Surely they won't be that stupid as you say, especially as they're trying to resurrect themselves as they say.
Can understand the e-wallet thing for brand new accounts to stop syndicates etc but for players who've used them umpteen times, just plain crazy.
- Joined
- Jan 9, 2013
- Location
- Kent
Ah, i see what you means thanks Tirilej. But No email for me nope ~holding back the tears~ ill be fine.
Cheers jono. I may venture back on desktop version to see if i can resurrect this 'tick' of which you speak.
- Joined
- May 13, 2014
- Location
- Wolverhampton
It shows up on the RHS of the bonus box when you've typed in code on the deposit page/pop up.
As for wagering 10,000, possibly by next new years day
- Joined
- Mar 4, 2008
- Location
- uk
Promo may not be showing but it is working , spoke with Nichol & she was great help , it seems CS have turned a corner very polite & helpful ) so just type code & you should get 15 spin tomoz as well .
- Joined
- Apr 18, 2009
- Location
- Sweden
Ok, I was in reading the rules and you were correct. New rules and no bonuses for deposits using ewallets.
But, but and but if you have been a customer for some time then you can ask support and they will add it for you. That goes for everyone even customers from the UK, and I guess we have to accept it. They need to be able to protect themselves and at least they are able to give it to you if they find your account ok, so that's also fine for me
- Joined
- May 13, 2014
- Location
- Wolverhampton
Things defo slowly improving which is good to see, now for my luck there to improve and we're all sorted
- Joined
- Jan 9, 2013
- Location
- Kent
Never did get the tick so deposited without the code after also finding the helpful Nichol on cs duty who added it manually.
illu88
Dormant account
- Joined
- Dec 21, 2016
- Location
- Aachen / Germany
Casino Room too but nearly 1 Year now No bonuses with E-wallets and at Chanz casino the same
- Joined
- Apr 18, 2009
- Location
- Sweden
They don't belong to the same group. They just run on the same platform. Which mean they will all have their own rules.
- Joined
- Jan 28, 2016
- Location
- uk
I see superlenny are removing skrill and neteller as deposit options from Friday, is that a group wide decision or just them?
Good afternoon,
Thank you for your question.
The decision to remove deposit option for Skrill and Neteller lies in the hands of each casino. At the moment we have decided to keep offering these deposit methods to our players at GUTS.com. If there will be any changes in the future regarding changes of deposit methods, we will, of course, inform about it beforehand.
Kind regards,
- Joined
- Mar 22, 2010
- Location
- Mostly the Netherlands
Would that have anything to do with that article someone posted on CM, regarding U.K. facing Casino's/Money Laundering?
It's the only thing i could think of, unless of course it has to do with costs Neteller and Co invoke on each transaction to and from the Casino's..
Good Evening,
We recognise that your experience with Guts Casino through Casinomeister has not been in line with any of our expectations. We are genuinely sorry about this and have been working hard to put together a small team of colleagues that are determined to win back your respect.
If you have any questions at all regarding your Guts playing experience (or if you just fancy a chat
Your Guts Casinomeister Team
This afternoon I've send you a PM. Can you please take a look at it??
- Joined
- Nov 25, 2004
- Location
- Finland
I can understand that some casinos find it easier to blanket ban a banking method rather than having their established and longtime customers to choose how they want to transfer funds in and out of the casino account. It's a poor business decision IMO, but so be it. I can always play elsewhere.
One thing I can't understand, why Guts sends out a promo email offering a bonus and not state anywhere in the email or the deposit page that web wallet deposits are excluded from bonuses. The deposit page happily accepts the bonus code though. That's just deceptive and not really informing customers about it beforehand.
Of course a casino can choose to amend their policies on the whim. But it would be great to if you could send an email to customers about the changes. Or at least note these changes on the promo emails and on the deposit page.
I missed other members' posts in this thread about the web wallet changes. I wish I hadn't. I usually do read T&C changes, but this one I missed.
