oh oh dear again yet another player with the id docs problem even after checking with your live chat that my account is ok .
I thought i would try again as you guys was showing some effort after 8 months of not playing , last night first withdrawal , your live chat rep has shown you have my old id docs ( nothing has changed since ) same address & details.
Your comapny is requesting all docs including bank staement.
Chat transcript
E-mail:
What is your query related to? Account
Nichol Thu, 12/28/17 09:42:57 pm Europe/London
GUTS Customer Service
09:43:11 pm
Evening Nichol hows you?
Nichol 09:43:17 pm
Hey
09:43:27 pm
happy xmas )
Nichol 09:43:29 pm
Good thanks and you?
Thanks!
How can I help today?
09:43:50 pm
im ok thanks
im just double checking that my account is still in good working order as ive seen serval threads @ casinomeister with people having problems ? 09:44:31 pm
Nichol 09:45:19 pm
No issues with your account that I can see, your account is open and well.
09:45:49 pm
right good stuff none of my info has changed
no sorry i have used my new debit card , but still clearly same account. 09:46:21 pm
Nichol 09:47:15 pm
Yeah all seems well not sure what they're saying on casinomeister but haven't come across any issues!
09:47:39 pm
ahh ok it was a while ago to be fair last month i do believe
Nichol 09:49:27 pm
Ah okay well everything seems good that I can see at least!
09:50:15 pm
ok can you flush my withdrawal ive just made please Nichol ?
Nichol 09:51:54 pm
Unfortunately, because the payments team are a bit behind just now, I can now ask them to process it faster for you we can only escalate on things that has been pending for 24hrs or for squad members at the moment I'm afraid ;/
09:52:45 pm
used to be far quicker than this Nichol remember i joined when you first ever opened )
years ago
Nichol 09:53:12 pm
Yes, I understand and we do aim to process them within 2 hours but this has been difficult recently and it delayed, it should be done by the morning however.
09:53:48 pm
i shall leave it with you & hay thanks for your help have a nice evening & dont work to hard
take care bye byesss
Nichol 09:54:11 pm
Have a nice evening and a good new year
09:54:24 pm
you too get drunk have some fun !!!
bye
Duration: 11m 38s
Chat started on:
Link Removed (Old/Invalid)
Your now also requesting proof of ID , proof of address & gas/electric & now a bank statement which i no longer use ive since upgraded my account to online , you also have your cs stating one thing & doing another , your company is stating your following UKGC guide lines , but requesting a bank statement is not part of it , unless im a high roller or something , which clearly is not the case.