Feedback Your Guts Casinomeister Team are here

[Tirilej]

Good morning,

Please do get in touch if you have an enquiry.

We have been asked how it will work moving forwards. As we have stated several times last night we recognise we have not been as effective as we should have been with our communication in this forum. We appreciate that many of you have lost confidence. The way we intend to fix this and restore your confidence is by dedicating a small team to our forums.

Our team are trained and ready to help you at any time. Our contact hours will be 09:30 - 20:00 Monday - Sunday. We are focused on providing a quick and accurate response. Where we do not know the answer we will be transparent with this and seek to find the answer for you so please be patient in these scenarios.

We are happy to take any comments or feedback in the forum but depending on the subject matter we may have to respond in a direct message.

Have a fantastic day and a lucky one if you are playing on our Guts Casino!

Regards
Your Guts Casinomeister team

So with that said you mean that there will be people to talk to that have no names, and it can be different people we talk to at different times.

I'm sure you want to have it that way. I will not contact you all through pm though because I want to know who I'm talking to.

It's fine for me so don't think otherwise, and I'm sure other members won't mind.
I just use support instead as usual

 

[Guts]

Hi Colin,

We may have crossed messages, we just replied with a quick note to let you know that we are following this up and will advise you shortly.

Regards
Your Guts Casinomeister Team

Hi Colin,

Could you please send us your Guts Username or registered email address.

Regards
Your Guts Casinomeister Team

 

[Guts]

So with that said you mean that there will be people to talk to that have no names, and it can be different people we talk to at different times.

I'm sure you want to have it that way. I will not contact you all through pm though because I want to know who I'm talking to.

It's fine for me so don't think otherwise, and I'm sure other members won't mind.
I just use support instead as usual

Hi Tirilej,

You are always welcome to talk to our colleagues in Customer Support.

If ever you need anything from us we will be here for you also.

Have a superb day!

Regards
Your Guts Casinomeister Team

 

[Guts]

We're ready

We've just finished our lunch and fully energised to help answer your enquiries.

If you need anything whatsoever please don't hesitate to add to the thread or DM us.

Cheers
Your Guts Casinomeister Team

 

[Steviedoo]

Do you all have names?
And I'm so happy you had a great lunch. Lol.

I know we complained and we complained...but you've all gone from one extreme to another. So our level of trust is not so high for you guys.

I had a withdrawal a few weeks ago that was reversible for over 6 days cuz your CS could not get it together with how many times they asked me for my documents ...will those reversible withdrawals disappear? Or will this always be the standard when there's a problem with withdrawals. Ie withdrawals will always be reversible until you deal with them?



Thanks for being here. Appreciated.

 

[goatwack]

This is the most time I've seen a Guts rep on this forum, I'm almost swooning

I think they've beaten Yits & rosie's combined online presence already

Now I hope this becomes a regular occurrence and not just a quick PR exercise....because ultimately I think everyone at CM wants to see Guts back to what they once were

 

[Guts]

Do you all have names?
And I'm so happy you had a great lunch. Lol.

I know we complained and we complained...but you've all gone from one extreme to another. So our level of trust is not so high for you guys.

I had a withdrawal a few weeks ago that was reversible for over 6 days cuz your CS could not get it together with how many times they asked me for my documents ...will those reversible withdrawals disappear? Or will this always be the standard when there's a problem with withdrawals. Ie withdrawals will always be reversible until you deal with them?



Thanks for being here. Appreciated.

Hi Steviedoo,

We appreciate we need to earn your trust and we're confident over time you will see we are committed to this and we hope this will increase the trust in Guts in general.

Thanks for letting us know, could you please send us via a DM your Guts Casino Username or Registered Email Address and we will check it out immediately.

We will get onto your message straight away once we have the details requested above.

With regards to the reversals, we are actually looking into the option of players being able to lock their withdrawals. We will keep you updated as to the progress of this.

Regards
Your Guts Casinomeister Team

 

[Guts]

This is the most time I've seen a Guts rep on this forum, I'm almost swooning

I think they've beaten Yits & rosie's combined online presence already

Now I hope this becomes a regular occurrence and not just a quick PR exercise....because ultimately I think everyone at CM wants to see Guts back to what they once were

Thanks Goatwack,

We're swooning at you swooning

We're here to stay (we're not as proud as we were 10 minutes ago as we just noticed that we missed this post completely so sorry for this)

Regards
Your Guts Casinomeister Team

 

[Guts]

We're ready

Welcome to the weekend, just a quick message to say we are here ready to help if required.

 

[spintee]

Welcome to the weekend, just a quick message to say we are here ready to help if required.

Glad its getting sorted, you lost alot of respect from players when you deceide to open up your network and seemd like you cut the players out, sites running slow and the rest that comes with it.

We know your a trusted brand and people can not go wrong but the amount of complaints that come in regarding issues and was just blanked

Surley you can afford to spare a few hours to pay someone that knows the score ? It goes along way for a small price to pay

 

[Guts]

Glad its getting sorted, you lost alot of respect from players when you deceide to open up your network and seemd like you cut the players out, sites running slow and the rest that comes with it.

We know your a trusted brand and people can not go wrong but the amount of complaints that come in regarding issues and was just blanked

Surley you can afford to spare a few hours to pay someone that knows the score ? It goes along way for a small price to pay

Thank you Spintee.

Very fair comment and we are determined to restore the faith that we lost. The situation was never intentional but we dropped the ball in this forum and will now strive to ensure it doesn't happen again.

We will ensure every piece of feedback is reported back to the relevant division.

With regards to your site experience please do always let us know if you are experiencing any delays in game performance, withdrawals etc

Regards
Your Guts Casinomeister Team

 

[spintee]

Thank you Spintee.

Very fair comment and we are determined to restore the faith that we lost. The situation was never intentional but we dropped the ball in this forum and will now strive to ensure it doesn't happen again.

We will ensure every piece of feedback is reported back to the relevant division.

With regards to your site experience please do always let us know if you are experiencing any delays in game performance, withdrawals etc

Regards
Your Guts Casinomeister Team

In all fairness I nether really expiance any bother from your sites, but I do read and not very well at that and like I said I do not think there has been many complaints about any one been done by such as not been paid or by bent rules (not that I have seen any bent rules from your selfs) but it goes by after you open up the platform it went sour, you had some good reps on board at one point.

Again I have no cmplaints personaly and I would trust you group with my life savings not that I got much of that left, but I wouldnt think twice am I going to get paid as I know I will do.

All it takes is a few personly touches that makes a huge diffrence. to me its not a bother I am a small roller and most of the members know this so to me it does not matter if I get the middle finger or a 1k free cash, I would prefer the later

This goes to any sites and what has come to alot of sites in recent times is the lack of respect to players. I know some sites run of a budget but I also know that some sites do very well yet do not care about players, it comes to a point where it is about money but at the same time its not, when a player needs help or has a big loss than talk to them as its not rocket scince

Again big respect to what you have done, no complaints personaly. I been gambling online knoking on the 15 years now and know the score,
Big shout out to the loyal members on here also that makes the site what it is and for the boss that takes all the shit that comes with it

Happy spinning all, I party tonight and all drinks welcome

 

[Jono777]

A simple request from me if it is possible please Guts.....

I noticed in recent sessions that we can no longer turn the Greentube / Novomatic games into full screen mode



The button shown in the picture above used to do it, this has been disabled your end.

Now quality is a big factor in my sessions and I used to love these games when this function worked, not so keen for now.

I'm currently stuck with a crappy small screen and also browser functions make little difference so I'm squinting at the slots.

Can this function be turned back on at all please?

 

[spintee]

A simple request from me if it is possible please Guts.....

I noticed in recent sessions that we can no longer turn the Greentube / Novomatic games into full screen mode

View attachment 83418

The button shown in the picture above used to do it, this has been disabled your end.

Now quality is a big factor in my sessions and I used to love these games when this function worked, not so keen for now.

I'm currently stuck with a crappy small screen and also browser functions make little difference so I'm squinting at the slots.

Can this function be turned back on at all please?

Happen to me on a few sites, try reload page, seems chrome if using dont like to load first go round, well who does ?

 

[Jono777]

Happen to me on a few sites, try reload page, seems chrome if using dont like to load first go round, well who does ?

Not sure matey, tried a few things but had to "abandon PC" before it got smashed

I know its disabled at Guts, VS and Labrokes has that button missing altogether

Yet its there and works as it's supposed to at Casumo

Anyway on a more important note, hope your ok Spin and good to see you about

 

[slotmaster]

Had a lil bit of money on Guts still, Why is instadebit or ecopayz not showing for withdrawals? pretty sure I used 1 or both for deposits last time.


Also no big time gaming slots?

 

[Jono777]

Had a lil bit of money on Guts still, Why is instadebit or ecopayz not showing for withdrawals? pretty sure I used 1 or both for deposits last time.


Also no big time gaming slots?

Probs country specific mate, we have BTG here in UK

 

[Guts]

A simple request from me if it is possible please Guts.....

I noticed in recent sessions that we can no longer turn the Greentube / Novomatic games into full screen mode

View attachment 83418

The button shown in the picture above used to do it, this has been disabled your end.

Now quality is a big factor in my sessions and I used to love these games when this function worked, not so keen for now.

I'm currently stuck with a crappy small screen and also browser functions make little difference so I'm squinting at the slots.

Can this function be turned back on at all please?

Hi Jono,

We will speak with our tech team first thing tomorrow.

We'll let you know what they say.

Regards
Your Guts Casinomeister Team

 

[Guts]

Had a lil bit of money on Guts still, Why is instadebit or ecopayz not showing for withdrawals? pretty sure I used 1 or both for deposits last time.


Also no big time gaming slots?

Hi Slotmaster,

Both payment methods should be showing. Instadebit is available in Canada only however.

Ecopayz is not available in the UK, predominantly countries such as New Zealand and Canada.

Regards
Your Guts Casinomeister Team

 

[Guts]

Hi Jono,

We will speak with our tech team first thing tomorrow.

We'll let you know what they say.

Regards
Your Guts Casinomeister Team

We have spoken with tech, they have put a system change request into our back office to see whether this can be activated.

Regards
Your Guts Casinomeister Team