Feedback Your Guts Casinomeister Team are here

Guts · Oct 29, 2017

slotmaster said:
Hiya, am in Canada, Get a popup saying pick new withdrawal method, it's only bank transfer or paysafe, Nothing else is showing.

Hi Slotmaster,

We looked into your account and it seems to be should be now showing both Instadebit and ecoPayz.

Please do let us know if you need anything further.

Regards
Your Guts Casinomeister Team

DreamRJ · Oct 29, 2017

Guts said:
Hi DreamRJ,

Nothing strange, we recognise we made some mistakes so are now trying to fix things. We genuinely missed it but thanks for bringing it to our attention again. Could you please send your Guts Username or registered email address and we will get straight onto it.

Regards
Your Guts Casinomeister Team

Sent PM

slotmaster · Oct 30, 2017

Guts said:
Hi Slotmaster,

We looked into your account and it seems to be should be now showing both Instadebit and ecoPayz.

Please do let us know if you need anything further.

Regards
Your Guts Casinomeister Team

Hi

Nope still same thing. They are showing for deposits. I assume I have to do another deposit for them to show up?

Guts · Oct 30, 2017

slotmaster said:
Hi

Nope still same thing. They are showing for deposits. I assume I have to do another deposit for them to show up?

Hey slotmaster!

When you create an account, the system, by default, shows you the option to withdraw back via bank transfer. By the time you start depositing, the system will create new withdrawing options depending on your deposit methods.That will happen if it's possible to withdraw back via same method. For example, if you deposit with a prepaid voucher, the system can not create the same method to withdraw back your winnings.

P.S. Sorry for the late response but the Halloween Theme giving me really hard times to even look at the screen :oops:

Your Guts Casinomeister Team

Guts · Oct 30, 2017

Also slotmaster,

Would you mind sending a screenshot of the popup message as a PM?

danchop · Oct 31, 2017

Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts

Guts · Oct 31, 2017

danchop said:
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts

Good Evening Danchop,

Initially apologies for the delay in response.

With regards to no longer being part of the Squad, you were sent an email on the 15th and 28th September to confirm that without meeting the activity guidelines of the Guts Squad you may not be part of the squad.

In terms of the fee's, it is our standard 2.5% fee when depositing via a Visa card.

Regards
Your Guts Casinomeister team

Mouche12 · Oct 31, 2017

danchop said:
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts

I appreciate that a certain level of activity is required but depositing thousands a month? Seems the Guts Squad is reserved for highrollers only :rolleyes:

Jono777 · Nov 1, 2017

Sorry to add fuel to the fire but the response above is more or less word for word what I expected from the Guts CM team before I even read it!

Not the way forward when trying to retain players who are depositing thousands or regaining the faith from CM players.

I think a little more thought is needed with these responses if the original intentions are genuine.

Just saying.

Guts · Nov 1, 2017

Good Morning,

Please appreciate that we cannot go into too much detail regarding the Guts Squad post as it is personal to Danchop. However the Guts Squad is a VIP Elite concept hence the higher requirement levels.

I have passed this feedback directly to our VIP Manager however and will be sure to update you all with their feedback shortly.

Regards
Your Guts Casinomeister Team

DreamRJ · Nov 3, 2017

Guts said:
Good Morning,

Please appreciate that we cannot go into too much detail regarding the Guts Squad post as it is personal to Danchop. However the Guts Squad is a VIP Elite concept hence the higher requirement levels.

I have passed this feedback directly to our VIP Manager however and will be sure to update you all with their feedback shortly.

Regards
Your Guts Casinomeister Team

I replied to your Private messages you sent me?!?!?

danchop · Nov 3, 2017

Guts said:
Good Evening Danchop,

Initially apologies for the delay in response.

With regards to no longer being part of the Squad, you were sent an email on the 15th and 28th September to confirm that without meeting the activity guidelines of the Guts Squad you may not be part of the squad.

In terms of the fee's, it is our standard 2.5% fee when depositing via a Visa card.

Regards
Your Guts Casinomeister team

Maybe fair enough,I hadnt been depositing as much,2nd sept to my last deposit on 6 oct $1850 nzd,think i made a rare withdrawal too that probably counts against,but my playtime was still probably more than the 40 odd hours a week,just wasnt losing as bad I spose
Apart from the initial cash bonus last year for making it into the squad,the deposit fees waiver,I got $10 for my birthday but don't think i got anything else for being in the squad,I thought id get sent a t-shirt or a badge at least.
anyway thanks for the reply,but i pay enough money for the privilege to lose it all,the fees on depositing got up my goat is all.

colinsunderland · Nov 24, 2017

So just as an update

I never did get copies of my documents as I requested, I did get a PM saying I was verified. However they never bothered replying to my message back, so customer service still the same as far as I am concerned.

Guts · Nov 25, 2017

colinsunderland said:
So just as an update

I never did get copies of my documents as I requested, I did get a PM saying I was verified. However they never bothered replying to my message back, so customer service still the same as far as I am concerned.

Hi Colin,

Apologies, as we missed this. We have all your documentation. Please send a PM with your Address and date of birth and we will send immediately to your email address attached to your account.

Regards
Your Guts Casinomeister Team

dionysus · Nov 25, 2017

I have to admit I went through all the grief everyone did a few weeks back...having to get re verified and being a ridiculous chore of back and forth emails. But once sorted $ arrived. And last wd was quick as could be. Tonight's was processed immediately. so perhaps just a few transition hiccups.
One complaint. My Immortal romamce achievements were wiped. And now have to earm them all back. Gah.
But a nice Xmas wd to take the blight off shopping.
Support has been good too. Perhaps again a few hiccups to those not familiar with me personally. But all have been polite

illu88 · Nov 25, 2017

fail post

illu88 · Nov 25, 2017

Guts said:
Hi Colin,

Apologies, as we missed this. We have all your documentation. Please send a PM with your Address and date of birth and we will send immediately to your email address attached to your account.

Regards
Your Guts Casinomeister Team

Hello Guts Rep,

i am a bit disapointed and feeling sad because i did not get credited Freespins for the new Slot release like always in the Past. I deposited few hundered euros and wagered much more this year . Only i did not deposit the last month the only one where no deposit come from in me.

So i went to live chat to ask about why no freespins and about the answer I really don t know if i should wine or laugh -.-

I did not get them because i wagered no 10€ this month, nobody ask about how much more i wagered and deposits all the month before -.- ?!?

So someone who depsoit just one time 10€ this month get the Freespins but a loyal paying cuistomer the whole year like me were the freespins denied...... really ???

Jono777 · Nov 25, 2017

Annual Guts DoA Championship

Hi Guts Rep

Is this happening this year please?

(Here is link to last year's in case you don't know what I am on about lol)

https://www.casinomeister.com/forum...-annual-guts-com-dead-alive-championship.html

Tirilej · Nov 25, 2017

Jono777 said:
Hi Guts Rep

Is this happening this year please?

(Here is link to last year's in case you don't know what I am on about lol)

https://www.casinomeister.com/forum...-annual-guts-com-dead-alive-championship.html

I don't know if it was so smart to post that link. If I were a rep I wouldn't dare after reading that

This year if it will be any I promise I won't say a word if anyone breaks the rules. I'll stay out of it totally :thumbsup:

illu88 · Nov 25, 2017

If you like to read a good Book then you will <3 to read that Thread ---> BASED ON A TRUE STORY lol

If i think abouts "The Rep view" : He can only learn about the Mistakes from others and try how to make it better ^^

Jono777 · Nov 25, 2017

Tirilej said:
I don't know if it was so smart to post that link. If I were a rep I wouldn't dare after reading that

This year if it will be any I promise I won't say a word if anyone breaks the rules. I'll stay out of it totally

Yes, See your point lol, Maybe I should have put the year 1 link, far safer

illu88 · Nov 25, 2017

Jono777 said:
Yes, See your point lol, Maybe I should have put the year 1 link, far safer

Good Morning Jono777 @ Tirilej ----> now you see what i would tell all the time in the PM

miksaxxx · Nov 25, 2017

Jono777 said:
Hi Guts Rep

Is this happening this year please?

(Here is link to last year's in case you don't know what I am on about lol)

https://www.casinomeister.com/forum...-annual-guts-com-dead-alive-championship.html

I heard that Yits handed his resignation after his holiday..

Maybe he wanted to get out of there, reason i dont know / and dont want to know.. I still thing he was honest , but dint have so much time to write in forums..

:oops:

Jono777 · Nov 25, 2017

miksaxxx said:
I heard that Yits handed his resignation after his holiday..

Maybe he wanted to get out of there, reason i dont know / and dont want to know.. I still thing he was honest , but dint have so much time to write in forums..

He did sadly, I liked Yit's actually

There is a new "guy" in town, the man/woman/ people with no names

They're promising to restore the faith in our CM community, thought a DoA championship would be a good start to help them on the road to achieving just that :thumbsup:

goatwack · Nov 25, 2017

So we broke Yits did we

The new Guts person though, do they have a name? Is it a real person or a spirit creature? Is it a prankster of some sort?

Maybe it's just a bot from New York/ India :eek:

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