Feedback Your Guts Casinomeister Team are here

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Valid point, we are just going through the forum now and ensuring some of the threads that are still open receive a resolution.

Naturally we take data within the business extremely seriously. Unfortunately confusion was caused by our lack of explanation previously. We can access previous documents. They are held within a document repository and can be accessed by colleagues with the relevant authorisation. Rather than explain this we (I believe it was actually on two occasions) just said they do not have access to the documents in question.

We are sorry for the frustration caused with this. This along with the requests for document verification could have been handled better. Therefore if any of our players has concern regarding the verification request please do message us directly and we will be happy to clarify and support so that you get a quick resolution.

Hope this clarifies the situation a bit further.

Your Guts Casinomeister Team

You was going through the forum? But yet you didn't reply to my posts and also Rosie didn't reply to my PM i sent what like 3 weeks ago.

It certainly seems very strange that all of a sudden you have a new team dealing with CM members issues. When you was soo cold for such a long time, ignoring ignoring and ignoring and also it seems members constantly complaining about ID and withdraw times.

I myself couldn't even get my ID even verified cos they kept saying they was blurry, yet every other casino I sent the exact same copies of my ID to, they verified my account perfectly fine the first time without any problems. Unlike Guts where it taken days for them to decline my perfectly acceptable documents. And what is more I got no email to let me know. I had to log in every day to check to see if it was done. Not good what so ever.

So there I go again I repeated my message, Maybe I shouldn't have done so. Cos now you wont even read the other thread Guts ID again thread in which I posted in.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Not sure matey, tried a few things but had to "abandon PC" before it got smashed :oops:

I know its disabled at Guts, VS and Labrokes has that button missing altogether :confused:

Yet its there and works as it's supposed to at Casumo :what:

Anyway on a more important note, hope your ok Spin and good to see you about :thumbsup::thumbsup:

All good my freiend and thank you, I not a clue either, nothing is bloody right at the min with anything, every feker is trying to out do them selfs with new version of this and that and thinking it will all work, Just take what netent did with the games than html5 fiasco.

In any case as long as you on winner than all good, if not than I wish you the best of luck

Take care and speak soon

Happy spinning alll
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Hi Slotmaster,

Both payment methods should be showing. Instadebit is available in Canada only however.

Ecopayz is not available in the UK, predominantly countries such as New Zealand and Canada.

Regards
Your Guts Casinomeister Team

Hiya, am in Canada, Get a popup saying pick new withdrawal method, it's only bank transfer or paysafe, Nothing else is showing.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
You was going through the forum? But yet you didn't reply to my posts and also Rosie didn't reply to my PM i sent what like 3 weeks ago.

It certainly seems very strange that all of a sudden you have a new team dealing with CM members issues. When you was soo cold for such a long time, ignoring ignoring and ignoring and also it seems members constantly complaining about ID and withdraw times.

I myself couldn't even get my ID even verified cos they kept saying they was blurry, yet every other casino I sent the exact same copies of my ID to, they verified my account perfectly fine the first time without any problems. Unlike Guts where it taken days for them to decline my perfectly acceptable documents. And what is more I got no email to let me know. I had to log in every day to check to see if it was done. Not good what so ever.

So there I go again I repeated my message, Maybe I shouldn't have done so. Cos now you wont even read the other thread Guts ID again thread in which I posted in.

Hi DreamRJ,

Nothing strange, we recognise we made some mistakes so are now trying to fix things. We genuinely missed it but thanks for bringing it to our attention again. Could you please send your Guts Username or registered email address and we will get straight onto it.

Regards
Your Guts Casinomeister Team
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Hi DreamRJ,

Nothing strange, we recognise we made some mistakes so are now trying to fix things. We genuinely missed it but thanks for bringing it to our attention again. Could you please send your Guts Username or registered email address and we will get straight onto it.

Regards
Your Guts Casinomeister Team

But I assume DreamRJ already gave his details to Rosie via PM, so you should have them by now. Rosie is a member of the team too, isn't she?
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
But I assume DreamRJ already gave his details to Rosie via PM, so you should have them by now. Rosie is a member of the team too, isn't she?

Hi Mouche,

Rosie is not directly involved with the forum as she is extremely busy at the moment. In this instance however we can definitely ask Rosie to pass on the details.

Regards
Your Guts Casinomeister Team
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Hiya, am in Canada, Get a popup saying pick new withdrawal method, it's only bank transfer or paysafe, Nothing else is showing.

Hi Slotmaster,

We looked into your account and it seems to be should be now showing both Instadebit and ecoPayz.

Please do let us know if you need anything further.

Regards
Your Guts Casinomeister Team
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hi DreamRJ,

Nothing strange, we recognise we made some mistakes so are now trying to fix things. We genuinely missed it but thanks for bringing it to our attention again. Could you please send your Guts Username or registered email address and we will get straight onto it.

Regards
Your Guts Casinomeister Team

Sent PM
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Hi Slotmaster,

We looked into your account and it seems to be should be now showing both Instadebit and ecoPayz.

Please do let us know if you need anything further.

Regards
Your Guts Casinomeister Team

Hi

Nope still same thing. They are showing for deposits. I assume I have to do another deposit for them to show up?
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Hi

Nope still same thing. They are showing for deposits. I assume I have to do another deposit for them to show up?

Hey slotmaster!

When you create an account, the system, by default, shows you the option to withdraw back via bank transfer. By the time you start depositing, the system will create new withdrawing options depending on your deposit methods.That will happen if it's possible to withdraw back via same method. For example, if you deposit with a prepaid voucher, the system can not create the same method to withdraw back your winnings.

P.S. Sorry for the late response but the Halloween Theme giving me really hard times to even look at the screen :oops:

Your Guts Casinomeister Team
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Also slotmaster,

Would you mind sending a screenshot of the popup message as a PM?
 

danchop

Newbie member
Joined
Sep 20, 2016
Location
new zealand
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts

Good Evening Danchop,

Initially apologies for the delay in response.

With regards to no longer being part of the Squad, you were sent an email on the 15th and 28th September to confirm that without meeting the activity guidelines of the Guts Squad you may not be part of the squad.

In terms of the fee's, it is our standard 2.5% fee when depositing via a Visa card.

Regards
Your Guts Casinomeister team
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts

I appreciate that a certain level of activity is required but depositing thousands a month? Seems the Guts Squad is reserved for highrollers only:rolleyes:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Sorry to add fuel to the fire but the response above is more or less word for word what I expected from the Guts CM team before I even read it!

Not the way forward when trying to retain players who are depositing thousands or regaining the faith from CM players.

I think a little more thought is needed with these responses if the original intentions are genuine.

Just saying.
 

Guts

Dormant account
Joined
Oct 24, 2017
Location
Malta
Good Morning,

Please appreciate that we cannot go into too much detail regarding the Guts Squad post as it is personal to Danchop. However the Guts Squad is a VIP Elite concept hence the higher requirement levels.

I have passed this feedback directly to our VIP Manager however and will be sure to update you all with their feedback shortly.

Regards
Your Guts Casinomeister Team
 
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