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Feedback Your Guts Casinomeister Team are here

slotmaster said:
Hiya, am in Canada, Get a popup saying pick new withdrawal method, it's only bank transfer or paysafe, Nothing else is showing.
Click to expand...

Hi Slotmaster,

We looked into your account and it seems to be should be now showing both Instadebit and ecoPayz.

Please do let us know if you need anything further.

Regards
Your Guts Casinomeister Team
 
Guts said:
Hi DreamRJ,

Nothing strange, we recognise we made some mistakes so are now trying to fix things. We genuinely missed it but thanks for bringing it to our attention again. Could you please send your Guts Username or registered email address and we will get straight onto it.

Regards
Your Guts Casinomeister Team
Click to expand...

Sent PM
 
Guts said:
Hi Slotmaster,

We looked into your account and it seems to be should be now showing both Instadebit and ecoPayz.

Please do let us know if you need anything further.

Regards
Your Guts Casinomeister Team
Click to expand...

Hi

Nope still same thing. They are showing for deposits. I assume I have to do another deposit for them to show up?
 
slotmaster said:
Hi

Nope still same thing. They are showing for deposits. I assume I have to do another deposit for them to show up?
Click to expand...

Hey slotmaster!

When you create an account, the system, by default, shows you the option to withdraw back via bank transfer. By the time you start depositing, the system will create new withdrawing options depending on your deposit methods.That will happen if it's possible to withdraw back via same method. For example, if you deposit with a prepaid voucher, the system can not create the same method to withdraw back your winnings.

P.S. Sorry for the late response but the Halloween Theme giving me really hard times to even look at the screen :o

Your Guts Casinomeister Team
 
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts
 
danchop said:
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts
Click to expand...

Good Evening Danchop,

Initially apologies for the delay in response.

With regards to no longer being part of the Squad, you were sent an email on the 15th and 28th September to confirm that without meeting the activity guidelines of the Guts Squad you may not be part of the squad.

In terms of the fee's, it is our standard 2.5% fee when depositing via a Visa card.

Regards
Your Guts Casinomeister team
 
danchop said:
Was in guts squad,got kicked out cause i wasnt depositing my normal thousands a month, still was playing though...
I then get charged these big fees for depositing $300 incurred a $7.50 fee, customer support said its normal so i said f"*%® you and closed my account...
Thanks for the kick in the guts
Click to expand...

I appreciate that a certain level of activity is required but depositing thousands a month? Seems the Guts Squad is reserved for highrollers only:rolleyes:
 
Sorry to add fuel to the fire but the response above is more or less word for word what I expected from the Guts CM team before I even read it!

Not the way forward when trying to retain players who are depositing thousands or regaining the faith from CM players.

I think a little more thought is needed with these responses if the original intentions are genuine.

Just saying.
 
Good Morning,

Please appreciate that we cannot go into too much detail regarding the Guts Squad post as it is personal to Danchop. However the Guts Squad is a VIP Elite concept hence the higher requirement levels.

I have passed this feedback directly to our VIP Manager however and will be sure to update you all with their feedback shortly.

Regards
Your Guts Casinomeister Team
 
Guts said:
Good Morning,

Please appreciate that we cannot go into too much detail regarding the Guts Squad post as it is personal to Danchop. However the Guts Squad is a VIP Elite concept hence the higher requirement levels.

I have passed this feedback directly to our VIP Manager however and will be sure to update you all with their feedback shortly.

Regards
Your Guts Casinomeister Team
Click to expand...

I replied to your Private messages you sent me?!?!?
 
Guts said:
Good Evening Danchop,

Initially apologies for the delay in response.

With regards to no longer being part of the Squad, you were sent an email on the 15th and 28th September to confirm that without meeting the activity guidelines of the Guts Squad you may not be part of the squad.

In terms of the fee's, it is our standard 2.5% fee when depositing via a Visa card.

Regards
Your Guts Casinomeister team
Click to expand...
Maybe fair enough,I hadnt been depositing as much,2nd sept to my last deposit on 6 oct $1850 nzd,think i made a rare withdrawal too that probably counts against,but my playtime was still probably more than the 40 odd hours a week,just wasnt losing as bad I spose
Apart from the initial cash bonus last year for making it into the squad,the deposit fees waiver,I got $10 for my birthday but don't think i got anything else for being in the squad,I thought id get sent a t-shirt or a badge at least.
anyway thanks for the reply,but i pay enough money for the privilege to lose it all,the fees on depositing got up my goat is all.
 
Last edited:
So just as an update

I never did get copies of my documents as I requested, I did get a PM saying I was verified. However they never bothered replying to my message back, so customer service still the same as far as I am concerned.
 
colinsunderland said:
So just as an update

I never did get copies of my documents as I requested, I did get a PM saying I was verified. However they never bothered replying to my message back, so customer service still the same as far as I am concerned.
Click to expand...

Hi Colin,

Apologies, as we missed this. We have all your documentation. Please send a PM with your Address and date of birth and we will send immediately to your email address attached to your account.

Regards
Your Guts Casinomeister Team
 
I have to admit I went through all the grief everyone did a few weeks back...having to get re verified and being a ridiculous chore of back and forth emails. But once sorted $ arrived. And last wd was quick as could be. Tonight's was processed immediately. so perhaps just a few transition hiccups.
One complaint. My Immortal romamce achievements were wiped. And now have to earm them all back. Gah.
But a nice Xmas wd to take the blight off shopping.
Support has been good too. Perhaps again a few hiccups to those not familiar with me personally. But all have been polite :)
 
Guts said:
Hi Colin,

Apologies, as we missed this. We have all your documentation. Please send a PM with your Address and date of birth and we will send immediately to your email address attached to your account.

Regards
Your Guts Casinomeister Team
Click to expand...



Hello Guts Rep,

i am a bit disapointed and feeling sad because i did not get credited Freespins for the new Slot release like always in the Past. I deposited few hundered euros and wagered much more this year . Only i did not deposit the last month the only one where no deposit come from in me.

So i went to live chat to ask about why no freespins and about the answer I really don t know if i should wine or laugh -.-

I did not get them because i wagered no 10€ this month, nobody ask about how much more i wagered and deposits all the month before -.- ?!?


So someone who depsoit just one time 10€ this month get the Freespins but a loyal paying cuistomer the whole year like me were the freespins denied...... really ???
 
If you like to read a good Book then you will <3 to read that Thread ---> BASED ON A TRUE STORY lol

If i think abouts "The Rep view" : He can only learn about the Mistakes from others and try how to make it better ^^
 
Tirilej said:
I don't know if it was so smart to post that link. If I were a rep I wouldn't dare after reading that :p

This year if it will be any I promise I won't say a word if anyone breaks the rules. I'll stay out of it totally:thumbsup:
Click to expand...

Yes, See your point lol, Maybe I should have put the year 1 link, far safer :p
 
miksaxxx said:
I heard that Yits handed his resignation after his holiday..

Maybe he wanted to get out of there, reason i dont know / and dont want to know.. I still thing he was honest , but dint have so much time to write in forums..

:o
Click to expand...

He did sadly, I liked Yit's actually :)

There is a new "guy" in town, the man/woman/ people with no names :p

They're promising to restore the faith in our CM community, thought a DoA championship would be a good start to help them on the road to achieving just that :thumbsup:
 
goatwack said:
So we broke Yits did we :(

The new Guts person though, do they have a name? Is it a real person or a spirit creature? Is it a prankster of some sort?

Maybe it's just a bot from New York/ India :eek:
Click to expand...

roFL WTF i cant stop laughing for myself lol good one goatwack :D

What is if iit is Yitz UNDERCOVER as 3rd Person Casino Rep with No Name :eek: I called him Mailbox still on Vacation since Monthes so all cool it can t be Yitz
 
dunover said:
You are all suckers - you never, ever realized 'YITS' was an acronym....:D:D:D

You Idiots Talk Shit
Click to expand...

I think you have been listen to much to the Washmaschine ^^ :D in the last time, Or may be someone put some pills in his drinks some kind of them:

0ed0974f122a7687811757db036994f4-1422686974.webp


Didnt become him :D
 
I think we can all agree Bryan is a good guy. Maybe pm or flag him regarding corcerns before the rumour train rounds the rails. Personally I've had a good run and rapport with GUTS and even I don't know a current point-of contact (and I work to know my managers and.owners).
They still treat me well and honour old commitments.

I think we can all agree...'days of Ben' are long gone.
Hopefully a/the rep will be with us the long haul.
 
PaaskeDKnowUK said:
I wouldn't hold my "guts" that this is happening this year :D
Click to expand...


lol, nope nor me.

My main point was that they suddenly appeared super active on the forum again with promises they were here for us, wanted to restore trust, faith, all guns blazing etc etc

Yes there are other ways of doing this BUT I thought it would be a bloody good "selling point" for them to restore some dignity and begin to get us CM members onside once more.

Speculate to accumulate and all that......:thumbsup:
 
Now I'm PISSED off!

Just flicking thru emails and what do I just come across.....?

Yes ANOTHER email from Guts, asking for ID.

I have sent doc's across YEARS ago and again and again and again.

Managed a small w/d last night and at least expected to wake to it received this morning.

Nope more nonsense and documents requested from a casino I joined well over 3 years ago.

I'm REALLY starting to think they lost them now.

THis really is customer care at it's shoddiest :mad::mad:
 
Jono777 said:
My main point was that they suddenly appeared super active on the forum again with promises they were here for us, wanted to restore trust, faith, all guns blazing etc etc

Yes there are other ways of doing this BUT I thought it would be a bloody good "selling point" for them to restore some dignity and begin to get us CM members onside once more.

Speculate to accumulate and all that......:thumbsup:
Click to expand...

We know you are looking forward to see some events and making here great again. There are plans on organizing events here in the future. But first we want to make sure everything is in order now.

Your Guts Casinomeister Team
 
Jono777 said:
lol, nope nor me.

My main point was that they suddenly appeared super active on the forum again with promises they were here for us, wanted to restore trust, faith, all guns blazing etc etc

Yes there are other ways of doing this BUT I thought it would be a bloody good "selling point" for them to restore some dignity and begin to get us CM members onside once more.

Speculate to accumulate and all that......:thumbsup:
Click to expand...

so what you're saying John is the dreadful way this company has nose dived avoided loads & loads of problems , rep being useless & not bothering all comes down to a tournament of DOA , so us as players forget their problems over this year, i would think this company needs to get the shit togther period & sort out its players point of contact & addressing all its problems first then maybe get some sort of respect back here in the forum , DOA tournament is clearly not going to do this.
i wonder why you guys are still playing there i left a long time ago due to the bullshit going on here & until they sort out the lack of respect to its players then i wont be rejoining & i think your find that this isnt just me , carrot dangle is not going to wash with me ,they should be here in contact showing for at least six months before they regain any respect in the forum );)
 
Jono777 said:
Just flicking thru emails and what do I just come across.....?

Yes ANOTHER email from Guts, asking for ID.

I have sent doc's across YEARS ago and again and again and again.

Managed a small w/d last night and at least expected to wake to it received this morning.

Nope more nonsense and documents requested from a casino I joined well over 3 years ago.

I'm REALLY starting to think they lost them now.

THis really is customer care at it's shoddiest :mad::mad:
Click to expand...

Let us have a look Jono777,

We will reply back to you via PM

Your Guts Casinomesiter Team
 
aceking123 said:
so what you're saying John is the dreadful way this company has nose dived avoided loads & loads of problems , rep being useless & not bothering all comes down to a tournament of DOA , so us as players forget their problems over this year, i would think this company needs to get the shit togther period & sort out its players point of contact & addressing all its problems first then maybe get some sort of respect back here in the forum , DOA tournament is clearly not going to do this.
i wonder why you guys are still playing there i left a long time ago due to the bullshit going on here & until they sort out the lack of respect to its players then i wont be rejoining & i think your find that this isnt just me , carrot dangle is not going to wash with me ,they should be here in contact showing for at least six months before they regain any respect in the forum );)
Click to expand...

Nope you misunderstood me matey, maybe I could have worded better but see my other post they got me more madder now :mad:

I did stop playing there for a while but gave em one last chance so to speak when the rep came back and the lag on their site improved.

I never meant for a split second than a £5'ers worth of FS and a 0.5% chance of winning a couple of hundred quid would fix everything.

What I meant was it would show that actions speak louder than words and they do keep their promises.

This would be a totally insignificant percentage of the big picture, "lots of road to go" but it would be a good gesture to start the ball rolling.

That been said, I ain't bothered really whether we get it or not (looks like NOT judging by their reply already :rolleyes:) it was more a request / suggestion for others.

What I DO WANT is to stop being asked for KYC doc's and I want my poxy £100.

Fuck me I'm going away from CM for a cpl of hours before I post something I might regret, Piss up and brewery spring to mind :rolleyes::rolleyes::rolleyes:
 
Jono777 said:
Nope you misunderstood me matey, maybe I could have worded better but see my other post they got me more madder now :mad:

I did stop playing there for a while but gave em one last chance so to speak when the rep came back and the lag on their site improved.

I never meant for a split second than a £5'ers worth of FS and a 0.5% chance of winning a couple of hundred quid would fix everything.

What I meant was it would show that actions speak louder than words and they do keep their promises.

This would be a totally insignificant percentage of the big picture, "lots of road to go" but it would be a good gesture to start the ball rolling.

That been said, I ain't bothered really whether we get it or not (looks like NOT judging by their reply already :rolleyes:) it was more a request / suggestion for others.

What I DO WANT is to stop being asked for KYC doc's and I want my poxy £100.

Fuck me I'm going away from CM for a cpl of hours before I post something I might regret, Piss up and brewery spring to mind :rolleyes::rolleyes::rolleyes:
Click to expand...

no mate it was maybe me mis reading it (sorry), i think they need to get their stuff together firstly & again here we go again these problems which has been so called sorted out again show up , that's my point about guts & why i left them too many false promises , i joined when it first opened under Ben so i've been pretty active player over at guts over the years but no e mails & not sorting things out far too many problems in here just added to closure for the account ,again they've lost a fairly good punter due to this , i do hope they sort it out )
 
illu88 said:


Hello Guts Rep,

i am a bit disapointed and feeling sad because i did not get credited Freespins for the new Slot release like always in the Past. I deposited few hundered euros and wagered much more this year . Only i did not deposit the last month the only one where no deposit come from in me.

So i went to live chat to ask about why no freespins and about the answer I really don t know if i should wine or laugh -.-

I did not get them because i wagered no 10€ this month, nobody ask about how much more i wagered and deposits all the month before -.- ?!?


So someone who depsoit just one time 10€ this month get the Freespins but a loyal paying cuistomer the whole year like me were the freespins denied...... really ???
Click to expand...

Player support in general have to operate over certain guidelines to assist players on livechat and emails. As you mentioned, if you are not an active player over long periods they may not be able to help with it. If you don't mind please kindly share your email thru pm so we can have a second look and ask for opinion from casino team.

Your Guts Casinomeister Team
 
Guts said:
Player support in general have to operate over certain guidelines to assist players on livechat and emails. As you mentioned, if you are not an active player over long periods they may not be able to help with it. If you don't mind please kindly share your email thru pm so we can have a second look and ask for opinion from casino team.

Your Guts Casinomeister Team
Click to expand...

LoL longer periods meanhs 3 weeks and akk the monthes before this year did not count ok ... then i m not going to be play so much like in the past at guts.

And you did not even take a look at my account -.- but ok

thx anyway
 
Guts suddenly asking for verification????

I am fuming:mad::mad:

Have a $1,700 withdrawal and now they suddenly want verification. Have been with Guts since the beginning and deposited thousands upon thousands.

The docs they ask for I don't have, as I no longer have a Skrill account. In the past I made one (1) deposit, so, 99.99 of all my deposits are via Neteller and they have all docs relating to that account, plus I never use credit cards to deposit. They mention some last digits for credit cards, which I do not have. What is going on here??? I will send a PM to the Guts team, but I think you should all know about this.

This is their email after I asked them to process my withdrawals:

Thank you very much for contacting us in chat!

We were speaking earlier about your last withdraw request. As you have requested at the moment it is not possible for you to reverse it.

For our team to be able to process it we would need some documents from you

Kindly send us the following copies of the required documents listed below:
- Proof of payment – copy of Credit Cards **7292, **1852, **9973, **7779, **0597 and Skrill

***For your own personal security and the integrity of your credit cards, please blank out the digits so that only the first 6 and last 4 digits are visible. Please note that the CVC digits on the back side of your card should also be blanked out.

The documents can be uploaded via "My account -> KYC" where you will also be able to follow the progress of the verification or sent to us per email.

Any pending transactions may be cancelled should you not provide these copies within 3 days.

We will process the pending transaction as soon as the documents have been verified.

Thank you for your understanding.

Kind regards,
Stephanie
GUTS Customer Support
 
Last edited:
5th Annual Dead or Alive Championship

helenakp said:
Question for Guts...are we going to have the 5th Annual Dead or Alive Championship :rolleyes:
Click to expand...

Hi helenakp! :cool:
Thank you for the question.
We haven't plan to have this championship however we will definitely look into this as soon as possible and will notify our players on the site in case we decide to have it! :)

Have a great day,
Your Guts Casinomeister Team
 
Guts said:
Hi helenakp! :cool:
Thank you for the question.
We haven't plan to have this championship however we will definitely look into this as soon as possible and will notify our players on our site in case we decide to have it! :)

Have a great day,
Your Guts Casinomeister Team
Click to expand...

I REALLY think you should make the effort.

The cost to your casino will be little in comparison to the business generated from CM / Guts members and players ;)
 
verification before a WD

Mouche12 said:
I am fuming:mad::mad:

Have a $1,700 withdrawal and now they suddenly want verification. Have been with Guts since the beginning and deposited thousands upon thousands.

The docs they ask for I don't have, as I no longer have a Skrill account. In the past I made one (1) deposit, so, 99.99 of all my deposits are via Neteller and they have all docs relating to that account, plus I never use credit cards to deposit. They mention some last digits for credit cards, which I do not have. What is going on here??? I will send a PM to the Guts team, but I think you should all know about this.

This is their email after I asked them to process my withdrawals:

Thank you very much for contacting us in chat!

We were speaking earlier about your last withdraw request. As you have requested at the moment it is not possible for you to reverse it.

For our team to be able to process it we would need some documents from you

Kindly send us the following copies of the required documents listed below:
- Proof of payment – copy of Credit Cards **7292, **1852, **9973, **7779, **0597 and Skrill

***For your own personal security and the integrity of your credit cards, please blank out the digits so that only the first 6 and last 4 digits are visible. Please note that the CVC digits on the back side of your card should also be blanked out.

The documents can be uploaded via "My account -> KYC" where you will also be able to follow the progress of the verification or sent to us per email.

Any pending transactions may be cancelled should you not provide these copies within 3 days.

We will process the pending transaction as soon as the documents have been verified.

Thank you for your understanding.

Kind regards,
Stephanie
GUTS Customer Support
Click to expand...




Hi Mouche12,
We would like to apologize for not reacting on your post here as Casinomeister is going through some makeovers :cool: and this option wasn't there however we did investigate your case and got back to you via PM a while ago.

Hope you are having a great day,
Your Guts Casinomeister Team
 
For Guts to not run the annual DOA championship would be considered sacrilege amongst us CM members.

Sigh, bring back BEN!




Guts said:
Hi helenakp! :cool:
Thank you for the question.
We haven't plan to have this championship however we will definitely look into this as soon as possible and will notify our players on the site in case we decide to have it! :)

Have a great day,
Your Guts Casinomeister Team
Click to expand...
 

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