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Wow! Captain Crooks continues to amaze me.

Discussion in 'Online Casino and Poker Complaints - old section' started by outofstep, Mar 30, 2005.

    Mar 30, 2005
  1. outofstep

    outofstep Dormant account

    Occupation:
    Student
    Location:
    Fairfax
    Well another horror story thanks to Captain Cooks, but this time they are screwing with my deposit amount. This They said a deposit of 60 pounds into my neteller account was pending. Yet, I made a deposit of 100 pounds. I've all ready been screwed over 211 pounds because I met the Terms & Conditions and made money. I've e-mailed them regarding the 60 pound deposit return but now they say my account is still locked.

    Captain Crooks can go straight to hell. They're management is unbelievably bad and unorganized and they surely do not know how to run a proper business. Captain Cooks has no one to blame but themselves for their undoing.

    Here are the e-mails with the "support" over my deposit:
    (Look at the reply to my original message, absolutely dispicable)

    Ahoy there XXX,

    Thankyou for your email.

    I am not familiar with what you have been told but presently your account is locked and nothing can be done until the audit has finished.

    Once you have notification of this I would advise that you email back at this time.

    Kindest regards,

    Will Turner
    The Endeavour's Armourer

    "The mind is like a sword, a sharp one is ideal, and a dull one is useless."

    :: The Captain's Crew ::
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    Having trouble making a deposit using your credit card? Try using your credit card through NETeller or Click2Pay or consider one of our many other options available to you. For further details visit this page - You must register/login in order to see the link.

    -----Original Message-----
    From: XXX
    Sent: Thursday, 31 March 2005 6:16 AM
    To: The Captain
    Subject: Re: RE: Request From Captain Cooks Casino Contact Us Page


    I don't understand?! I made a deposit of 100 pounds and it was stated that I would receive my deposit back which was 100 pounds! Isn't a business supposed to keep track of my transactions? Are you guys making another attempt to con me out of my money? I've all ready had 211 pounds stolen from me all ready because your casino wouldn't hold up its end of the bargain.


    ----- Original Message -----
    From: The Captain <thecaptain@captaincookscasino.com>
    Date: Wednesday, March 30, 2005 1:00 pm
    Subject: RE: Request From Captain Cooks Casino Contact Us Page

    > Ahoy there XXX,
    >
    > Thankyou for your email.
    >
    > The balance of your pending withdrawal is currently $60.
    >
    > Kindest regards,
    >
    > Will Turner
    > The Endeavour's Armourer
    >
    > "The mind is like a sword, a sharp one is ideal, and a dull one is
    > useless."
    > :: The Captain's Crew ::
    > You must register/login in order to see the link.
    > You must register/login in order to see the link.
    >
    > Having trouble making a deposit using your credit card? Try using
    > your credit card through NETeller or Click2Pay or consider one of
    > our many other options available to you. For further details visit
    > this page - You must register/login in order to see the link.
    >
    > -----Original Message-----
    > From:
    > Sent: Thursday, 31 March 2005 3:42 AM
    > To: The Captain
    > Subject: Request From Captain Cooks Casino Contact Us Page
    >
    >
    > Full Name: Daniel Brooks
    > Email Address: This email is not visible to you.
    > Account Number: XXX
    > Enquiry is about: Withdrawal
    > Enquiry: I received an email today stating that I will get the my
    > deposit amount back for the amount of 60 pounds, yet I made a
    > deposit of 100 pounds. I just want to make sure I am not getting
    > the improper withdrawal amount.
     
  2. Mar 30, 2005
  3. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    Why did you give up the 211? If it was me I would fight them for it....
     
  4. Mar 30, 2005
  5. outofstep

    outofstep Dormant account

    Occupation:
    Student
    Location:
    Fairfax
    Why? Are they still paying winnings?
     
  6. Mar 30, 2005
  7. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    This is also to anyone else in the same position - if you're not involved in any kind of fraud then please don't even think of giving into this group's blackmail and asking only for your deposit (it won't even mean you get the money back quicker!). If you've met the wagering requirements there's no justification for not receiving the full withdrawal.

    Inform them of your decision and pitch a bitch here if they refuse to pay. You should receive the money either from this group, Casino Rewards (who seem to have bought them) or Microgaming. If you don't get your money in the end there are going to be a lot of new entries under 'rogue casinos' on this site and others.
     
  8. Mar 31, 2005
  9. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Forget it, I had my conversion rates twisted.
     
  10. Mar 31, 2005
  11. outofstep

    outofstep Dormant account

    Occupation:
    Student
    Location:
    Fairfax
    It's official I'm going to PAB. They are still insisting that I made a 60GBP deposit. Their incompetence has caused me to request my full withdrawal amount. I met the Terms and Conditions.
     
  12. Mar 31, 2005
  13. outofstep

    outofstep Dormant account

    Occupation:
    Student
    Location:
    Fairfax
    Fraudulent Account?

    Does anyone know what Captain Cooks defines as a fraudulent account? I have just learned that is the reason why my account is locked. I just had a phone discussion with a Captain Cooks representative and even he doesn't know. Does playing blackjack to clear the bonus make your account fraudulent? I am confused.
     
  14. Apr 1, 2005
  15. Stanford

    Stanford Dormant account

    Location:
    USA
    Outofstep, I am sorry for your troubles. I hope it resolves soon.

    No one knows what Captain Cooks (now Casino Rewards) means by this. At one time it was "sharp players". I think Casino Rewards is missing a bet. They should name the merged group, "Casinos for Dummies".

    Stanford.
     
    Last edited: Apr 1, 2005
  16. Apr 23, 2006
  17. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Apologies for 'necro-ing' (to quote another forum member!) an old thread, but I just took a look at Captain Cooks, and did a forum search.

    Anyhow, just wanted to say that the first post on this thread is one of the funniest I've ever read!!!! It's the way they keep replying in-keeping with the pirate theme!!! "Ahoy there! We're taking your money off you - mi heartys.. etc etc" Hilarious! :lolup:
     
    1 person likes this.
  18. Apr 23, 2006
  19. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    At least they didn't end the email with; "Off ye go, lad. The plank's not gettin' any longer!".

    Ye must have a receipt or statement independent of the scurvy knaves, such as neteller or credit card, showing the correct deposit that ye could show the blighted landlubbers?
     
    Last edited: Apr 23, 2006
  20. Apr 24, 2006
  21. vtlady

    vtlady Dormant account

    Occupation:
    retired
    Location:
    USA
    captain cook casino

    they are definately crooks. :mad:
     

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