After a month as I kepted complaining they changed the terms and conditions of withdrawals. They then try to fob me off but I kepted a copy of old terms and conditions when I told them they stopped answering my emails and blocked me on live chat.
Slow Pay Won 55.000 EUR at the Casino "CASINO SECRET" and lost it due to delayed withdrawals and cancellation
- Thread starter Lacoste2020
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geordiecolin
Sporney eyed parrot faced wazzock
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But Glasshearts lines are Robbie FowleresqueNo, I know. Just surprised it's one line
geordiecolin
Sporney eyed parrot faced wazzock
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I am so glad you offered the explanation vid Col. More lost than an item in lost and found at first 
My biggest reversal clusterfuck to date was still 'only' £1500 a couple of years ago. Let's just say I cried inside for a duration, and still get the odd flashback from time to time
So even as you're watching the amount dwindle before your eyes, you convince yourself that just one good hit could remedy your cockup, as it was that 'one hit' that took you there...
Definitely painful and one to suck up
Oh God I feel sick again
That strikes a cord with me.
I had got myself a £3500 balance out of a £50 deposit & crazy Blackjack winning streak. Cashed it in & started to plan what I'd do with the money. Got greedy & just wanted a touch more. Reversed it & started to lose & chasing my losses with a pretty quick series of Martingale play lost the lot. Made me feel physically & mentally sick for a good couple of weeks.
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- May 13, 2014
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- Wolverhampton
IIRC, this was at BGO from a NDB and you thought there wasn't a chance they'd pay you
I'm usually quite good at doing it the other way around. Finally hit the winning streak of a life time, cash the lot out only to find out, its £10 max win
Lacoste2020
Banned User
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I am still open for a amicable solution "between 55K and 5K".
paul7388
Paleo Meister (means really, really old)
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- Jan 8, 2014
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- glasgow scotland
Without wanting to sound harsh the last 6 pages should tell you the casino has done nothing wrong and you have no chance of getting anything. I know you want to keep grasping at straws in the hope you get something to try and repair the damage you did but sorry it will not happen.
On a lighter note if any Casino Rep's are reading this thread i am also willing to accept anything between 5k and 55k in my account. Just message me for my details i am waiting eagerly for the flood of PM's
Lacoste2020
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I disagree with that.
And no, you dont sound to harsh, its your free opinion and I dont expect that everyone has the same view.
Sometimes its much more than just an opinion.
I believe you came to this forum for an advice and what you are told is based on decades of experience and comes from some very knowledgeable people. Some members here are even lawyers and their advice is for free.
It will be a waste of time and money. But if you have plenty of both and spending 10k on lawyers will make you feel better, then I guess you can go ahead and do it.
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- south east england
Either way it probably doesn't make sense, anything that actually involves going to court has the potential to cost much more, from cost orders to pay the other side's costs if you lose, to your own dodgy solicitor charging too much. A lose lose situation IMO.
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I thought it was Lacoste that wanted to foot the bill sirIsn't the 10k legal action winbiggger's plan? or am I getting confused
Either way it probably doesn't make sense, anything that actually involves going to court has the potential to cost much more, from cost orders to pay the other side's costs if you lose, to your own dodgy solicitor charging too much. A lose lose situation IMO.
edit: It'll be winbigger changing his name to losebigger if he goes anywhere near a contentious legal claim. BTW I don't object to anyone having a good vent about losing money in these casino 'delay' situations...sharing your pain can maybe help you come to terms with it too...things can always be worse that's what I always tell myself when I lose back winnings, it's not the end of the world however much it makes you feel fed up and disappointed in yourself.
And a big welcome to Winbiggger
Yes, Sunday evenings are a lonely time for me
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- May 8, 2018
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- south east england
I thought it was Lacoste that wanted to foot the bill sir
And a big welcome to Winbiggger
Yes, Sunday evenings are a lonely time for me
I stand corrected it was lacoste
please everyone, esp Nik, ignore my post above Too many posts for me tonight, the heat has got to my brain...
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I'm looking forward to the outcome if you take this to court but I don't fancy your chances. Chances they'd settle with a NDA attached to it are slim to none too because you've already made the case public. So I'm not too sure what you are expecting exactly.
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- Oct 25, 2006
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- London the sh$thole
Would be laughed out of court!!
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- Dec 18, 2014
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- Balcony
Sorry, but you lost 600 not "between 5k and 55K". Are you seriously thinking because you lost some binary numbers that mean nothing until actual money is moved gives you grounds to a goodwill comp of "between 55k and 5K"?
Christmas is coming!
I followed your thread from the start and you indeed think you are entitled to something. Let me put it in an easy word for you - NO.
But go ahead, waste 10K on lawyers (I can tell you now that it won't be enough). The operator will line up a legal team and argument that will see your case being thrown out before it is even considered.
I know from other casinos that have pending periods that they don't even look at withdrawals until they leave the pending period because they know a good number of withdrawals will be reversed (despicable behaviour but it is what it is). Any substantial win as yours will undergo some form of extra scrutiny (which the casino informed you as you stated) for whatever reason the casino can think off.
Under an MGA licence, casinos are allowed to have withdrawal limits, which they can set at whatever value they want. You accepted the T&C's the soon you signed up for an account. The said terms state the withdrawal limit, and also that they might do extra checks before processing withdrawals.
You were impatient and threw the 55K into the wind.
So please point out where you would have a court case?
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To be fair, although he has no grounds for litigation, it's about high time these reversible periods are abolished. As Harry mentioned, they're solely there for the purposes of customers squandering what they've managed to accrue.
Given the fact we're nannied about how many auto spins we can do at any one time and the time between spins, it's only right that we see reversible pending periods abolished...don't you think?
Given the fact we're nannied about how many auto spins we can do at any one time and the time between spins, it's only right that we see reversible pending periods abolished...don't you think?
- Joined
- Dec 18, 2014
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Of course in a perfect world, we would hit the withdrawal button and seconds later the cash would be on its way. But that won't happen unless regulators force it onto operators. To date, the gambling lobby was successful enough to avert it, who knows though what will be in a year or two.
Pay&Play Casinos, as well as fast-paying casinos such as VS, are the perfect example that technically it is all possible. Others implemented "Withdrawl Lock" functions. As the popular saying goes: "Where there is a will, there is a way."
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Lacoste2020
Banned User
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Can you quote the relevant T&C of Casino Secret?
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- Dec 18, 2014
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You have to take the T&C's from your country. You stated that the limit is 5K . I don't have access to them and only took the stuff from your posts.
The extra withdrawal checks paragraph is part of the T&Cs of every online casino.
Lacoste2020
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But you don't belong to the gambling lobby so feel free to impress your anger about this method instead of playing the casinos` lawyer.
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- Dec 18, 2014
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- Balcony
I am surely not playing the casino lawyer and neither angry.
My posts are reflecting the experiences from the past because we have a case like yours every few weeks.
Good luck with your case, I am out!
Lacoste2020
Banned User
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The limit is only linked to credit card as payment method.
And the extra withdrawal check is not mentioned in the T&C, only some general extra checks without mention of any delay of withdrawals.
CS should renew its T&C. They also state in their terms that you can play for free in live casino.....of course this is not possible.
Lacoste2020
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One more reason to start forcing casinos to change this methods.
Everyone who had a case like mine in the past can support my litigation process in case CS will not be able to find a amicable solution. Even if I lose, this case will be very public and won't be forget so soon.
Online gambling businesses are required to remove unfair restrictions placed on customers withdrawing money from their gambling accounts or face action by the Gambling Commission.
This comes following the Competition and Markets Authority (CMA) announcing the outcome of its latest
The CMA has published enforcement action against two gambling firms, which have now committed to make changes that ensure customers are not unfairly prevented from withdrawing their money. All gambling firms are now required to adhere to the standards set out by the CMA.
This comes following the Competition and Markets Authority (CMA) announcing the outcome of its latest
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.The CMA has published enforcement action against two gambling firms, which have now committed to make changes that ensure customers are not unfairly prevented from withdrawing their money. All gambling firms are now required to adhere to the standards set out by the CMA.
All gambling firms are now required to adhere to the standards set out by the CMA.
In July, we announced new rules (1), which will make it quicker and easier for the Commission to take action for breaches of consumer law.
A company policy is pending 1to3 days .THE withdrawals are not even processed after 5 days is fair. If this is the rule and the judges see that I made 96 withdrawals waited for pending period which was after 3 days and still not processed after 5 days and never contracted me and I verfired. Then it my fault how? .
In July, we announced new rules (1), which will make it quicker and easier for the Commission to take action for breaches of consumer law.
A company policy is pending 1to3 days .THE withdrawals are not even processed after 5 days is fair. If this is the rule and the judges see that I made 96 withdrawals waited for pending period which was after 3 days and still not processed after 5 days and never contracted me and I verfired. Then it my fault how? .
Some casino after pending time even cancel the withdrawals. So it returned to your account. What if I deposit and cancel my deposit which I never did and don't know how. But if someone canceland the deposit the casino would not even blink for a second and they will be chasing the money nonstop.
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- Dec 18, 2014
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- Balcony
The OP is from Germany, so he falls under the MGA licence. CasinoSecret does not have a UKGC licence.
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- Dec 18, 2014
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- Balcony
So you want to blame the casino for your impatience?
You signed up to their T&Cs, so that is what applies. I am not defending CS, I would never sign up because there are so many better places out there and you should know that. If you need to get paid fast or want a withdrawal lock then use Videoslots, Trada, Rizk, Slots Million or the like.
Good luck with the "very public .....". Forum threats hardly ever work out but good luck.
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- Dec 18, 2014
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- Balcony
Don't know to be honest! Some UK casinos have up to 3 days pending, so I assume it is still OK and he would not have a case.
- Joined
- Dec 18, 2014
- Location
- Balcony
They brought up the "special check" thing or whatever they called it. So no, still no case as the casino is entitled to do extra checks.
- Joined
- Jan 28, 2016
- Location
- uk
No, why would you think otherwise?
This thread is stupid. The OP is completely to blame for reversing. I completely disagree with being able to reverse withdrawals, but while they are allowed to do this then the casino haven't done anything wrong. If the player had used a time out or self exclusion and they allowed him to play, then it would be different, but this is just a case of a player not having the self control to resist playing winnings back, something everyone has done at some point, either pre or post withdrawal.
- Joined
- May 8, 2018
- Location
- south east england
It's typical the casinos want to do a gamecheck when someone wins 55k, what if someone loses 55k are they as keen and interested to run a gamecheck then?
How often do the gamechecks at 'big win withdrawal time' ever reveal a malfunction, compared to how many times it's requested and how much money is reversed and lost in that 'delay' period. By all means do a 'gamecheck' but the ethical thing would be to lock the withdrawal, or even better, not have a reverse option available in the first place. [like sky vegas]
How often do the gamechecks at 'big win withdrawal time' ever reveal a malfunction, compared to how many times it's requested and how much money is reversed and lost in that 'delay' period. By all means do a 'gamecheck' but the ethical thing would be to lock the withdrawal, or even better, not have a reverse option available in the first place. [like sky vegas]
- Joined
- Mar 2, 2019
- Location
- sweden
1. It will never happen.
2. This case would not even get into court, and would have zero publicity.
You need to let it go and stop blaming the casino for something you did.
Yes the t&c may suck, but bottom line is that you was to impatient to wait a few days for this extra check to take place.
Even if there was a chance this could get into court, a thread like this with you making threats about "how public" it will be and how bad it will look for CS would not work in your favor.
You need to let it go.
- Joined
- Mar 19, 2008
- Location
- midlands
Why wont the UKGC do the one thing that could prevent all this shit, ban reversals, no one want them apart from the casinos
that have and continue to make a fortune out them , instead we get all the hassle of intrusive checks and stupid rules
on autoplays,someone must have a massive influence on their policies for reversals to be allowed to continue
that have and continue to make a fortune out them , instead we get all the hassle of intrusive checks and stupid rules
on autoplays,someone must have a massive influence on their policies for reversals to be allowed to continue
When I sent someone some money using back it said 1to3days. After 3 days the person didn't receive the money I rang the bank on fourth day and they said it was a glitch and gave me 25 for incovience . This is because they obey UK law. If the casino wanted they could just add a terms saying we can steal your money and people would say it fair OK? ?. Or bad terms but they are not held responsible
- Joined
- Jan 28, 2016
- Location
- uk
Which law is this?
- Joined
- Jan 28, 2016
- Location
- uk
section that states a bank has to process a BACS transfer in 3 days or pay compensation please?
