Slow Pay Won 55.000 EUR at the Casino "CASINO SECRET" and lost it due to delayed withdrawals and cancellation

Lacoste2020

Banned User
Joined
Jul 17, 2019
Location
Mayence
Dear Casinomeister,

This is a issue for you and if someone can help me, it would be you!!! This story is so crazy to me and I am endless frustated.

I haven't been able to sleep a wink for a few days.

I won 55,000 EUR at the online casino "Casino Secret" with 2 deposits of 300 EUR at the live casino.

I then tried to withdraw the money but the maximum amount to be withdrawn was limited to 5000 EUR.

The verification was done and then it was said that a >>>gamecheck<<<< was requested by the provider and it will still takes time with the payout.

Then I submitted about 10 payment requests a 5000 EUR.

And now comes the tragedy: I used the cancellation function and lost one payout request after the other.

At least I had about 30 withdrawal cancellations.

Now I wonder if the casino wouldn't have to prevent a player from acting so irresponsibly. I cancelled several payments within a day and the casino did not respond.

I've now read that many casinos see the feature of canceling payments against fair play and don't offer this at first.

Also, at the beginning, Casino Secret had both: deposit limts and losing limits. Meanwhile there are no loss limits tools in this casino availbale. I wanted to protect my winnings with a loss limit but the casino didn't ask me to.

Normally, the casino would have had to react and protect me from my STUPID handlings because of its own due diligence duties regarding their customers. That's exactly what the casino has done now. They have blocked my account now.

Dear Casinomeister, if you can do somehting for me/mediate between me and the Casino and the Casino offers me a consolation or goodwill payout, I will donate a huge amout to several chartibale organisations . I don't expect all of my winnings because it's due to my stupidity, but at the other side, casino has delayed my withdrawls. I played for 10 years online casinos and this was the first time in my life winning such a huge amount.

This is endless frustating to me .....
 

Attachments

  • Screenshot_20190717_104339_com.android.chrome.jpg
    Screenshot_20190717_104339_com.android.chrome.jpg
    146.7 KB · Views: 124
  • Screenshot_20190717_104346_com.android.chrome.jpg
    Screenshot_20190717_104346_com.android.chrome.jpg
    143.3 KB · Views: 116
  • Screenshot_20190717_104333_com.android.chrome.jpg
    Screenshot_20190717_104333_com.android.chrome.jpg
    148.5 KB · Views: 79

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Dear Casinomeister,

This is a issue for you and if someone can help me, it would be you!!! This story is so crazy to me and I am endless frustated.

I haven't been able to sleep a wink for a few days.

I won 55,000 EUR at the online casino "Casino Secret" with 2 deposits of 300 EUR at the live casino.

I then tried to withdraw the money but the maximum amount to be withdrawn was limited to 5000 EUR.

The verification was done and then it was said that a >>>gamecheck<<<< was requested by the provider and it will still takes time with the payout.

Then I submitted about 10 payment requests a 5000 EUR.

And now comes the tragedy: I used the cancellation function and lost one payout request after the other.

At least I had about 30 withdrawal cancellations.

Now I wonder if the casino wouldn't have to prevent a player from acting so irresponsibly. I cancelled several payments within a day and the casino did not respond.

I've now read that many casinos see the feature of canceling payments against fair play and don't offer this at first.

Also, at the beginning, Casino Secret had both: deposit limts and losing limits. Meanwhile there are no loss limits tools in this casino availbale. I wanted to protect my winnings with a loss limit but the casino didn't ask me to.

Normally, the casino would have had to react and protect me from my STUPID handlings because of its own due diligence duties regarding their customers. That's exactly what the casino has done now. They have blocked my account now.

Dear Casinomeister, if you can do somehting for me/mediate between me and the Casino and the Casino offers me a consolation or goodwill payout, I will donate a huge amout to several chartibale organisations . I don't expect all of my winnings because it's due to my stupidity, but at the other side, casino has delayed my withdrawls. I played for 10 years online casinos and this was the first time in my life winning such a huge amount.

This is endless frustating to me .....

They aren't going to.give you any of it back I'm afraid.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... And now comes the tragedy: I used the cancellation function and lost one payout request after the other.

That is indeed the tragedy because I'm afraid there is nothing I nor anyone else can do to help you. We can't control your actions at the casino, only you can do that. While it may have been very poor customer service for the casino to drag their feet on your withdrawals they didn't make you play your money back. You did that and the results are yours to live with. I'm sorry if that sounds overly harsh but it is the truth and it is the bottom line here. There's very little more to be said.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Yet another 21bet-type casino. Claiming MGA licence but runs only Microgaming under that licence, the rest is under whatever they like.

Games seem legit, well at least Netent and Play'n GO. Didn't bother checking any further.

5K withdrawal limit looks low. Keeping it pending is normal stall tactic.

Learn from the experience and do not reverse again, ever.


111382
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Oh dear, if you reversed and played it all away I am afraid it is gone mate.
You just should have kept withdrawing 5k every week.
It is bullshit this day and age to have a 5k limit weekly anyway but hey that is a great way for people who won big to play it all away again.
I never ever won an amount close to that of yours but I have won amounts up to 5k, once I hit that WD button it will remain there until I have been paid out. Reversing a WD is the worst thing you can do.

If you still feel the need to gamble just make a new deposit and maybe at a different casino.
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
I genuinely don't think I would ever play slots again if this happened to me, reflects how brutal gambling can be at any given time. Please learn from this massive error in judgement and should you ever be fortunate again to win big, then take time out if you cannot lock the withdrawal as at least you won't be tempted to throw it all back again.
 

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
Dear Casinomeister, if you can do somehting for me/mediate between me and the Casino and the Casino offers me a consolation or goodwill payout, I will donate a huge amout to several chartibale organisations .

Why not just ask the to Casino to donate the money straight to the charities you had in mind? Seems like a waste of time to have the money go through you if you're planning on donating it anyway.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Normally i would criticize the casino for slow withdrawals etc. But from what i am reading the max withdrawal is 5000 at a time and you tried to do 10 withdrawals of that amount and so they kept cancelling them which obviously they would as that is 50000 at one time.

So you played it all back.

No wonder you are gutted i would never forgive myself if i did that.

I know how bad you must be feeling but in this case i do not see what the casino has done wrong. You are the one that cannot control your gambling and blew all the money rather than waiting and sorting it out. I am afraid noone can help you get the money back as harsh as it may sound this is all your own fault.

Personally i feel it is yourself that should be seeking help to give up gambling as anyone that blows that sort of money should seriously give up gambling before they end up in serious trouble.
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
50k would sort so many things in life for me. I really really struggle to see how anyone after such a big win would carry on playing, Not like you would win another 50k so why keep playing?

as others have said after that i would never play again as you will never repeat the win.
 

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
Normally i would criticize the casino for slow withdrawals etc. But from what i am reading the max withdrawal is 5000 at a time and you tried to do 10 withdrawals of that amount and so they kept cancelling them which obviously they would as that is 50000 at one time.
Nono, *he* cancelled them.

I used the cancellation function and lost one payout request after the other.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Nono, *he* cancelled them.

Thanks but that is even worse. I know he feels so bad but just cancelling and blowing that much is crazy. No wonder he is trying to find away to get help to get it back. I seriously do not know what i would do if i blew that sort of life changing money. I seriously think it would drive me crazy and i would do something stupid.
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
That's very unfortunate but there's nothing anyone can do here. I'm not sure how I would even try to place this but I can understand you haven't been able to sleep...

Atleast I hope you learned a valuable lesson here, if you're going high stakes make sure to read the T&C's of the casino or get in touch with a VIP manager before you start playing to make sure you are verified immediately and can get a large sum out in one fell swoop.

But to be honest it would probably be much better to self-exclude everywhere and never gamble again because you're never going to repeat this and are going to chase the dragon losing even more than those deposits for a total of 600 euro.

I wish you all the best.
 

myke35

Experienced Member
Joined
Sep 25, 2018
Location
Uk
Gutted for you mate. That's a lot of money to win & then lose. Unfortunately the money's gone now if you reversed it & played it through. I guess all you can do is draw a line & try to move on from it now.
 

dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
My mate did something like this in Vegas 20 years ago. Won nearly $6000 playing blackjack, went up to the room saying he will keep $5000 and use the $1000 for the rest of the trip. Next evening it all went.
 
Top