Slow Pay Won 55.000 EUR at the Casino "CASINO SECRET" and lost it due to delayed withdrawals and cancellation

winbigger

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NatWest, RBS, Coutts and Ulster say hundreds of thousands of delayed customer payments, including wages, benefits and other transfers, have now been paid following last week's problems. But if you've been hit with fees as a result, complain and ask for your money back.

Approximately 600,000 incoming and outgoing transactions were delayed between Wednesday and Friday (17-19 June) last week, evoking memories of the RBS Group's nightmare 2012 outage that saw millions unable to access cash for days or weeks.

The RBS Group, which encompasses the four banks, said on Friday 19 June that the problem was resolved, and we've not seen any reports today of people complaining about payments still missing.

But if you're affected, you can complain, or you can vote with your feet and switch bank. Here's our Q&A on what's happened and what you can do about it.

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RBS glitch: Full Q&A
Q. What exactly happened?

A. Here are the key points:

  • Approximately 600,000 Bankers' Automated Clearing System (Bacs) transactions did not go through on 17 or 18 of June – mainly bank-to-bank transfers and direct debits. Many of these were people's wages and benefits not being paid in.
  • The issue was random and not customer- or location-specific. RBS says it processes around two million transactions per day.
  • The issue also affected customer applications to switch their current accounts to and from RBS, as well as ISA transfers.
  • On 19 June, RBS said it had resolved the payment issues and that accounts were updated on the morning of Friday 19 June. However we still heard reports that day that some wages and other credits to accounts had not come through.
  • As of 22 June, we've not seen any continuing reports that payments are still delayed. But if you're fed up with RBS, see below for how to complain and see our
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    guide to find a better deal.
  • RBS said card payments, ATM withdrawals and online banking continued to work.
Worried customers voiced their concerns on social media at the time. Here are some of their tweets:

  • "@NatWest_Help. I haven't received my tax credit payment... could you confirm if NatWest is experiencing problems? – Sarah
  • "Was so stressed when I checked our account this morning, why was there nothing on the NatWest website telling people about the problems?" – Susan
  • "@NatWest_Help. No wages have gone in today, will these technical issues be sorted today? – Andy
  • "@RBS_Help Are there problems with payments today? My Wednesday payment hasn't been put in." – Gillian
  • "@NatWest_Help. No payments into account yesterday or today!!! When will they go in?" – Emma
Q. How do I know if I'm affected?

A. RBS says the issue is now resolved, but the best way to check if you are affected is to log in to your account now to see if any expected payments are missing or were paid in late, or if any payments due to be sent have not left your account or went out late.

If you were in the midst of switching current account or ISA, you may have noticed a delay, but RBS says this process will have continued as normal from Friday (19 June).

Q. My payments were sent/received late or are still missing/haven't been sent. What should I do?

A. If you've been left unable to pay bills or make a mortgage or rent payment, for example, contact the person or company involved immediately to let them know why there's been a delay, especially to ask not to apply any possible charges. Keep records as explained below.

Q. Can I get a refund of any fees or costs incurred?

A. RBS says it will ensure no one is left out of pocket following the meltdown, so you need to keep thorough records of any costs you incur as a result of the payments going missing. Keep bank statements and receipts, and even screenshots and photos, in case you're asked to prove it.

If you're an RBS customer, complain directly to it and say you want a refund (numbers listed below).

If you're not an RBS customer but you've been affected, for example you've gone into your overdraft or faced charges because money from an RBS account hasn't reached you, you should complain to your bank.

RBS says it is working with other banks to resolve the issue for their customers and adds that it will reimburse these customers via their individual banks.

The fees you could have been charged include:

  • Fees for dipping into your overdraft.
  • Costs for racking up lengthy phone calls to discuss the problem with RBS.
  • Fees from third parties if they've not received a payment from you on time.
  • Late mortgage, credit card and loan fees and interest.
  • Late fees on phone, broadband, TV or utility bills.
  • Cash-advance fees and interest on credit cards if you have to take out emergency money on plastic.
  • Missing savings or current account interest if money paid in was delayed arriving.
  • Missing savings interest if you have to withdraw cash because charges aren't paid.
  • Other costs such as new travel tickets or money transfer fees.
These were all charges RBS repaid to affected customers in 2012. In 2012 it also repaid costs incurred by non-RBS customers as a result of the outage, but only where these were not picked up by the non-customer's own bank or building society.

Q. Will I get any compensation on top of a refund?

A. RBS says it will cover out-of-pocket expenses but if it receives any claims for compensation, it will review these on a case-by-case basis.
 

colinsunderland

On a Break
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Jan 28, 2016
Location
uk
ok, not sure what the point of that large copy and paste was? Can you link to what I asked please? I wasn't aware of any law covering this and would be interested to read it, thanks
 

winbigger

Banned User
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Location
london
The Unfair Contract Terms Act 1977 (c 50) is an Act of Parliament of the United Kingdom which regulates contracts by restricting the operation and legality of some contract terms.
 

colinsunderland

On a Break
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Jan 28, 2016
Location
uk
i know. Which section covers what you stated though?

Edit - that was replaced by the Consumer Rights Act wasn't it? So how would it apply to a casino in this case (or bank) unless it was prior to 2015?

Edit 2: You are talking about 2 different acts, which one do you mean?
 

winbigger

Banned User
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Apr 27, 2019
Location
london
I find it . It also because of incovience they expected to be paid in 3 days but they didn't so the bank could of just processed the payment but they would of got a lot of case against them so had to also refund the incovience
 

colinsunderland

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Jan 28, 2016
Location
uk
You stated they paid you because of UK law, surely you know which law you are talking about and how it would impact a casino not paying out within x days?

I get you're pissed off with Viral in your own case, but theres no point just making things up that may give the OP hope, when in there isn't any. Add to that you are quoting UK regulations and the OP isn't in the UK.
 

winbigger

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london
If you where from UK you would know that I am talking about back which was used around 2015 and the case I showed you is from 2015 so the act I am talking about is from 2015
 

colinsunderland

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Location
uk
I am from the UK :confused:
The news article you posted was from 2015. There is nothing in it that states they had to give £25 goodwill payments to customers as required by law. In fact it clearly states they would look at each claim individually which would certainly suggest there is no such law, or why wouldn't they just pay everyone?

You are stating 'facts' that are untrue and misleading which could cause the OP to start action that would cost him money, or give him hope where there is none.
 

winbigger

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Apr 27, 2019
Location
london
I spoke to my lawyer basically if it was during the pending time and you reversed it then you don't have a case. But in my case where by the pending time was 1 to 3 days and the casino never processed my withdrawals even after 5 days then I have a case. I was verified. So the casino had no reason to delay my withdrawals. But if I had reversed the money during the 1to3 days pending time then I don't have a case which I didn't do
 

colinsunderland

On a Break
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Location
uk
So what happened when you took them to court?
What were the particulars of claim as I would love to see the legal basis for a claim for this.
 

winbigger

Banned User
Joined
Apr 27, 2019
Location
london
Casino still has to abided by all rules and rugalation . They breech their own terms and conditions.

24to48 pending time after you click withdraw
Max pending time in terms and conditions 3days
After 3 days not processed. The judge will ask the casino why you did not honor your terms and conditions and process the withdrawals. The casino never contacted me after 3 days. They didn't process 96 times. Even after 5 days.
 

colinsunderland

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Jan 28, 2016
Location
uk
The judge won't ask a thing if you don't start a claim and if there is no basis for one then it would get dismissed before you got close to a judge.
I've decided you are trolling as you cannot answer the simplest of questions.

A bit of free legal advice to the OP, do not start a claim, it will cost you money and you have zero chance of success. Take no notice of trolls who tell you otherwise but fail to answer a single question put to them.
 

winbigger

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Apr 27, 2019
Location
london
The judge won't ask a thing if you don't start a claim and if there is no basis for one then it would get dismissed before you got close to a judge.
I've decided you are trolling as you cannot answer the simplest of questions.

A bit of free legal advice to the OP, do not start a claim, it will cost you money and you have zero chance of success. Take no notice of trolls who tell you otherwise but fail to answer a single question put to them.
I'm not trolling and I wouldn't want you on my legal team . You can't even answer the basic question if the casino pending withdrawal time is 1 to 3 days and they never process the withdrawal in this time who fault is it?.
 

colinsunderland

On a Break
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Jan 28, 2016
Location
uk
I'm not trolling and I wouldn't want you on my legal team . You can't even answer the basic question if the casino pending withdrawal time is 1 to 3 days and they never process the withdrawal in this time who fault is it?.

Well I would do better than your lawyer who seemingly has told you it was in breach of 2 different laws, but failed to say how, pointed you towards banking failures that don't back up your claim in any way, and who seemingly hasn't gave you any particulars of claim nor any basis for a claim.
What you mean is, you want someone on your legal team who will say what you want to hear, no matter the likely outcome. By telling you you have a sound basis for claim when you haven't (going from what you have posted on here) they are putting themselves at risk.

In answer to your question, it is the casinos fault, I have never disagreed with that. Over to you to answer my questions now :)
 

winbigger

Banned User
Joined
Apr 27, 2019
Location
london
They block my account with balance. I made 96 withdrawals in December they never contacted me once in December? ??. They never process even one withdrawal. It said after each withdrawal it would process within 24to48. After 96 attempt I contacted them for the 1st time in January 1 month after opening account to tell them why my withdrawals where not processed and should be processed in 24 to 48 hours. They then changed the terms to withdrawals after ward to 3 days in January . They closed my account and I am block on live chat and emails.
 

colinsunderland

On a Break
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Jan 28, 2016
Location
uk
and again, that hasn't got anything to do with this case, and you still haven't said the particulars of claim you submitted? Your case isn't the same as this anyway.
 

Slottery

Meister Member
PABnoaccred
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Location
Malta
They block my account with balance. I made 96 withdrawals in December they never contacted me once in December? ??. They never process even one withdrawal. It said after each withdrawal it would process within 24to48. After 96 attempt I contacted them for the 1st time in January 1 month after opening account to tell them why my withdrawals where not processed and should be processed in 24 to 48 hours. They then changed the terms to withdrawals after ward to 3 days in January . They closed my account and I am block on live chat and emails.

Just to be curious, how many times and months you will be posting this same story without detailed description what happened, amounts, times, interactions, their reply etc... instead of "i made 96 withdrawals but they didn't pay me and blocked my account and me from live chat" before you will claim any official complaint or court case?

Looping this same bit nonsense story without even all details given in one post is bit waste of your and other forum members time who read these topics and have read your "story" more than few times in different topics. Take some action or stop posting same "they took my money" "all casinos are breaking the law" nonsense, please.

As Colin mentioned earlier, your posts might even encourage some person to start expensive court case when reading your posts about successful court case.
 

paul7388

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glasgow scotland
I find it . It also because of incovience they expected to be paid in 3 days but they didn't so the bank could of just processed the payment but they would of got a lot of case against them so had to also refund the incovience

The bank only offered you compensation as there was a fault in there systems that delayed payments you said. So they offered you compensation as a goodwill gesture nothing else. No law stating they had to.

If a payment is sent or money not received a bank can take weeks to correct if it is lost or can not be traced easily. Same as if money gets incorrectly took out of your bank the bank will not reimburse you immediately it can take weeks for fraud to sort the mess.

But what has any of this to do with casinos especially casinos that are not even UK licensed.
 
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