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Withdrawals not working Grand Mondial

Discussion in 'Casino Complaints - Non-Bonus Issues' started by villacruz, Nov 22, 2010.

    Nov 22, 2010
  1. villacruz

    villacruz Dormant account

    Panama Canal
    I tried to withdraw from Grand Mondial last week. After submitting my web wallet details the cashier told me "There is an error. Please contact support." LiveChat told me to wait 2 - 4 hours.

    I tried the next morning and had the same error. Livechat told me to uninstall the software and reinstall the casino. I have the same error in the flash casino so I did not do this. He told me to use a VISA withdrawal. I cannot because I have never deposited with VISA.

    The next day I have the same error. Live chat did not want to help me. He told me over and over my details are right and there is no problem. He refused to withdraw for me manually.

    The next day I have the same error. Finally the email support replied to my email from days ago. They tell me

    Does everyone have this problem? When can we withdraw? Why do they not withdraw manually? I think they must if the software does not work.
    1 person likes this.
  2. Nov 22, 2010
  3. Nifty29

    Nifty29 Dormant account

    Turn right, then right. then right again
    Contact Mario the Rep here at CM.

    Im sure he will assist.

    I'm amazed u get internet under all that water......
    2 people like this.
  4. Nov 22, 2010
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Not in workforce
    1 person likes this.
  6. Nov 22, 2010
  7. Mario

    Mario Dormant account

    CSC Supervisor
    South Africa
    Hi villacruz,

    Please be so kind and PM me with your account details and I will gladly look into the matter for you.

    To be honest a manual withdrawal could have been conducted by support on your behalf.

    Please do send me the details and I will gladly take this matter further for you.

  8. Nov 24, 2010
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    So why didn't they? They didn't just not offer, they FLATLY REFUSED.

    To the player, it looks like they have INTENTIONALLY been blocked from withdrawing, but are being "stalled" by CS with pointless suggestions to reinstall, try VISA, try Flash, wait an indeterminate amount of time.. etc.

    Often when this happens to a player, they soon find out that all along they have been "under investigation", and the whole thing was a stalling tactic designed to hide the fact that an investigation was underway.

    Casinos have even ADMITTED that they routinely "stall" a fraudster rather than do something that will alert them to the fact that they have been "flagged".

    ANYTHING going wrong like this, especially when accompanied by deliberate obstruction from CS of every suggestion that might provide a "work around" for the bogus "technical issue", has players convinced they are in the early stages of "getting screwed".

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