Grand Mondial Review
Solid - well established casino
By Casinomeister Feb 1, 2022
Grand Mondial is a decent Microgaming-powered casino that has a strong record in the online gambling industry, first opening their doors back in 2005. A wide variety of games, one of the best customer support teams around and an all-round reputable brand, Grand Mondial is an excellent choice for anyone looking for a safe and licensed casino to play at.
Established way back in 2005, Grand Mondial is one of the most trustworthy names in online gambling, and their Microgaming-powered platform allows you to enjoy a huge range of games from video slots and casino table games to live dealer games, video poker and more.
Also a member of the Interactive Gaming Council, Grand Mondial is committed to providing players with a safe and fair place to play – and everything from their main welcome bonus to the banking options they offer is designed to make gameplay as smooth, simple and hassle-free as possible.
In this Grand Mondial casino review, we look at why the site’s such a popular choice among players – and what you can expect if you join the online casino for yourself.
Solid licensing jurisdictions
Awesome software - MGS download
Weekly withdrawal limits
Payouts may take some time
Bonuses and Promotions
Grand Mondial casino offers all new players a wide variety of bonuses – and, whether you’re a brand-new player or an existing customer, there’s always rewards on offer. In this next part of our Grand Mondial casino review, we look at the various bonus offers you’ll find – starting off with the site’s main welcome bonus.
Grand Mondial casino offers all new customers a generous welcome bonus – and they’re one of the very few online casinos to allow their welcome bonus offer to be used on progressive jackpot slots like Mega Moolah. Browse the current welcome bonus available at Grand Mondial and claim it for yourself below:
No-Deposit & Free Spins Offers
At the time of writing, Grand Mondial casino doesn’t offer a no-deposit bonus; however, they run regular promotions, ensuring that regular players are consistently rewarded. Details of these promotions can be found under the main “Promotions” tab, and registered players will also be informed via email about any offers they’re eligible for.
Grand Mondial does occasionally run free spins promos, so it’s worth keeping an eye on your email inbox and checking their site from time to time as you may find yourself able to grab some pretty decent offers – especially around significant times of the year like Christmas and Halloween!
VIP and Loyalty Programs
Grand Mondial casino offers one of the best loyalty programs there is – and this allows you the chance of earning matched deposit bonuses, re-load bonuses, wager-free cash and access to the thrice-daily VIP Lucky Jackpot.
From the moment you join Grand Mondial casino you’ll begin earning VIP points; you earn a point for every $10 you wager, although casino games, as you’d expect, contribute less than slots. Once you’ve accumulated at least 1,000 VIP Points you’ll be able to exchange them for a number of bonuses.
As you’d expect, there are also a number of different levels to the VIP Loyalty Program. The higher your level, the greater your rewards – and the faster you’ll find yourself accumulating new points.
Bronze is the lowest of six Status Levels, with players having to earn 401 Status Points in a month to reach top-level Diamond status. Each Status Level offers a new set of benefits, such as bigger bonuses, more promotions and priority support. Members are also eligible for several weekly promotions which increase as their Status Level increases.
Alongside their Loyalty Program (which all players qualify for from the moment they join), Grand Mondial also has a rather secretive VIP Program; this is offered to players who manage to reach the Diamond or Platinum levels – and upon doing so, those players will then be contacted by a dedicated VIP rep.
VIP players can expect a wide variety of additional bonuses, along with increased betting limits, higher withdrawal limits and access to VIP-only competitions. VIPs can also be gifted sporting tickets and five-star dining experiences – so, as you can imagine, you’ll need to wager a fair bit to reach this level!
Sign up process
BANKING AND PAYMENT METHODS
Grand Mondial offers all players a wide variety of banking options to choose from, and the minimum deposit for most payment methods is just $10. As with any leading casino, you’ll be able to make deposits and withdrawals using debit cards, credit cards (VISA and MasterCard are both accepted) and the site also offers a number of EWallets including Skrill and Neteller.
For transactions of $300 or more, players are also able to make deposits and withdrawals using a direct bank transfer – although significant fees may accompany this payment option due to currency conversions.
Like the minimum deposit limit, the minimum withdrawal limit is also just $10, and the site aims to process withdrawals quickly – usually within 48 hours of a withdrawal request being made. We should point out that Grand Mondial requires players to withdraw funds back to the same payment method they used to make a deposit; if this isn’t possible – in the case of when a player made a deposit using a credit card, for example – then an alternative withdrawal option will be made available, usually in the form of a direct bank transfer.
Once the casino has processed your withdrawal, you can expect to see the money hit your account in between 1-5 working days. The exact time-frame it’ll take for you to receive your money depends on which of the withdrawal methods you choose to use; EWallet, however, are generally the fastest.
Grand Mondial Casino sets out its responsible gambling stance right at the top of its policy page: “Gambling is a form of leisure and entertainment. Before playing, you should know how much time and money you can afford to spend. Make sure gambling does not become a problem in your life, and you do not lose control of your play.”
The casino offers a number of tips for players as to how they can avoid problems with gambling, suggesting taking regular breaks and advising that players should not gamble when depressed or upset. It offers a quick self-assessment test, as well as contact details for Gamble Aware and GamCare.
Grand Mondial Casino brings players several helpful features such as session duration reminder, deposit limits and break periods. Session duration reminders can be set up by the support team and displayed in increments, up to a maximum of three hours. Daily, weekly and monthly deposit limits can be set on your account. A chat operator set up a daily limit in a matter of moments.
Unfortunately, you’re not able to set these limits yourself, automatically, unless you’re playing at the UK-facing site.
Grand Mondial Casino offers an excellent Live Chat customer support service, allowing customers to ask questions about casino games, bonus promotions, banking options or discuss account-specific issues.
The live chat response time is very quick, with support staff knowledgeable and polite. While putting this review together, we tested the customer service facility out for ourselves – finding that our live chat sessions were picked up immediately, with questions answered in a thorough manner within a minute or so
A customer care email address is also prominent on the website, both on the homepage and the main lobby. The customer support team at Grand Mondial casino work 24 hours a day, 7 days a week – so you’ll find yourself able to get in touch no matter what time of day it is!
Know Your Customer (KYC) checks are a legal requirement that all online casinos must carry out on their players – and this is to confirm you’re above the age of 18 and ensure the casino knows who’s playing at their site. The time at which you need to complete KYC usually depends on where you live.
For example, those who reside in the United Kingdom will need to verify their identity in order to activate their account before they are able to make a deposit. Players from outside the UK (i.e. not under playing under the UK Gambling Commission’s license) are not currently required to do this – and, in fact, play at a completely different website altogether.
However, you should expect that the website will ask you to verify your identity at some point. Once a KYC check has been requested, you’ll need to provide the support team with a valid ID document (passport or driving license) and proof of address from the last three months.
Thankfully, Grand Mondial casino are pretty quick at processing KYC checks, so you shouldn’t need to wait more than a day or two for your documents to be checked over and approved/rejected.
Website Experience and Features
Desktop and Mobile Gaming
A major part of writing this Grand Mondial casino review involved looking at their website objectively, from a user’s perspective. Like we’re used to seeing at most old-school Microgaming sites, Grand Mondial looks a little dated – and the user-interface isn’t quite as easy-to-navigate or easy-to-use as some of the more modern online casinos around.
However, it’s pretty easy to start playing games – and you can choose to use the instant play version of the site, or – for now – you can also choose to use their downloadable client. This will, however, likely be phased out in the near future as Flash continues to be replaced by HTML5.
Creating an account at Grand Mondial casino is easy – and takes no more than a couple of minutes. You simply need to enter a few personal details and your email address – and once you’ve confirmed your email address, your account will be all set up and ready to go!
Again, while a number of Grand Mondial casino reviews state that the site offers a mobile app, this, unfortunately, isn’t the reality. While it may come in the future, for now, those wanting to play on the site from their mobile device will need to use their regular internet browser to login and play.
Thankfully, Microgaming have now ported most of their portfolio over to HTML5 – so you should be able to access the vast majority of games – although some of the older titles may be unable to mobile players, for now.
Head to this popular casino website and you’ll soon notice that all games (with the exception of live dealer games) are powered by Microgaming. Widely regarded as being one of the pioneers of iGaming, Microgaming are behind some of the most successful games in history – and, at Grand Mondial, you’ll have just shy of 500 to choose from, including slot games, video poker, and casino table games like Roulette and Blackjack.
Microgaming are famed for their slots – particularly their early releases – and you’ll find almost all of their video slot offering available to play at Grand Mondial. This includes their most popular titles like Immortal Romance and Dragonz, along with some less-well-known yet equally enjoyable games like Jurassic Park and Gladiator.
Thanks to the fact that Grand Mondial offers Microgaming’s full portfolio, in addition to hundreds of video slots, you’ll also find a number of classic 3-reel slot machines to choose from. These classics are a core part of the Microgaming software package – and they’re the games many veteran players have come to love!
Very recently, Grand Mondial signed an agreement with live-gaming industry leading Evolution Gaming – and this partnership means a number of Evolution’s most popular live casino table games can now be played at the casino.
This includes multiple variations of Roulette, Blackjack and Baccarat – and while the site is yet to see some of the more creative titles like Crazy Time and Monopoly Live offered, they’re likely to be coming in the future!
We like how the online casino has set relatively low minimum bet limits on their live dealer games, too; this ensures you can enjoy them from as little as $5 per round/hand – so you can start playing at a level you’re comfortable with right away!
If casino table games are more your thing you’ll be pleased to learn Grand Mondial offers no less than 50 different games for you to choose from; this includes a number of Roulette and Blackjack variations, along with Baccarat and Video Poker.
While most Grand Mondial casino reviews state (incorrectly) that these casino table games are powered by Real Dealer Studios, they are, in fact, the original Microgaming games – games which make up a core part of the Microgaming software package.
If you’re looking to play progressive jackpots, then Grand Mondial won’t leave you disappointed. They offer some 16 different jackpot games, including hit video slots like Mega Moolah (which often sees its jackpot reaching $15 million and above), along with other progressive jackpot slots like Atlantean Treasures: Mega Moolah and King Cashalot.
There’s also a number of non-slot jackpot games, most of which are Video Poker games. A couple of the most popular include Jackpot Deuces and Poker Ride – and there’s also a jackpot version of Caribbean Draw Poker, so there’s plenty of options to choose from.
About the Team and History
Grand Mondial was first established back in 2005, making them one of the longest-running online casinos on the planet! They’re part of the highly-respected Casino Rewards Group, and they were also one of the first online casinos to welcome Canadian players – opening their doors just a year after launching in 2006.
The Casino Rewards Group themselves have been around since 2000 – and they operate some 29 different online casinos and 5 poker sites – so they know what they’re doing… and Grand Mondial is one of the umbrella group’s best-known brands.
From the get-go, Grand Mondial has strived to offer players the best bonus offers – and the best value for money – as possible, and while their gambling site isn’t the most up-to-date, it does a good job at ensuring you’re able to quickly and easily play the games you’re looking for.
Grand Mondial also holds a number of online gambling licenses. For example, the UK-facing arm of their site is licensed by the UK Gambling Commission, while players from Canada will be playing under their license from the Kahnawake Gaming Commission. The UK Gambling Commission will be unable to deal with any player complaints from players outside of the UK, and vice versa.
Complaints and Track Record
As it stands, Grand Mondial casino has a strong record when it comes to player satisfaction levels. Of course, a quick web search will bring up the odd complaint – but these are almost always about players breaching bonus terms and conditions or complaining about casino games not “paying” out – usually lodging their displeasure with the site after a losing session.
Of course, the casino isn’t perfect – no site is – but, as online casinos go, they have a solid track record, and here at Casinomeister, we’re unaware of any major complaint having been filed, nor do we know of any serious issues players have faced while playing a Grand Mondial casino.
As a side note – we always recommend you check the terms and conditions of any bonus you choose to take – whether it be a match bonus (like a $100 match bonus) or their 150 free spins offer. Doing so will ensure you don’t accidentally breach any of the terms and conditions, and you’ll also be able to learn more about the wagering requirements. (Wagering requirements are attached to all bonuses at the casino and can, in some instances, be quite high.)
|Accredited at Casinomeister||March 2016 - July 2018|
|Jurisdictions||Danish Gambling Authority, Kahnawake, Malta Gaming Authority, UKGC|
|Casino representative||Affiliate Program Manager and CM Player Complaint Rep|
|Affiliate program||Rewards Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||96 hrs|
|Reverse time||24 hrs|
|Payout limits||$/£/€ 4000 per week for players who win a sum that is 5x greater than their total purchases across all Casino Rewards partner casinos. All progressive wins/payouts are exempt from this clause.|