villacruz
Dormant account
- Joined
- Nov 7, 2008
- Location
- Panama Canal
I tried to withdraw from Grand Mondial last week. After submitting my web wallet details the cashier told me "There is an error. Please contact support." LiveChat told me to wait 2 - 4 hours.
I tried the next morning and had the same error. Livechat told me to uninstall the software and reinstall the casino. I have the same error in the flash casino so I did not do this. He told me to use a VISA withdrawal. I cannot because I have never deposited with VISA.
The next day I have the same error. Live chat did not want to help me. He told me over and over my details are right and there is no problem. He refused to withdraw for me manually.
The next day I have the same error. Finally the email support replied to my email from days ago. They tell me
Does everyone have this problem? When can we withdraw? Why do they not withdraw manually? I think they must if the software does not work.
Read Bryan's review on Grand Mondial in our review.
I tried the next morning and had the same error. Livechat told me to uninstall the software and reinstall the casino. I have the same error in the flash casino so I did not do this. He told me to use a VISA withdrawal. I cannot because I have never deposited with VISA.
The next day I have the same error. Live chat did not want to help me. He told me over and over my details are right and there is no problem. He refused to withdraw for me manually.
The next day I have the same error. Finally the email support replied to my email from days ago. They tell me
Thank you for contacting Grand Mondial Support.
We are currently experiencing technical difficulties. Our technical department is actively working to resolve these issues and restore service to normal as soon as possible. We apologize for the inconvenience. May we suggest to use a Visa Card in order to make a withdrawal.
We trust that we have been of assistance and wish you a fantastic week further.
Does everyone have this problem? When can we withdraw? Why do they not withdraw manually? I think they must if the software does not work.
Read Bryan's review on Grand Mondial in our review.
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