Hi all,
I joined a new casino Tuesday night and had never played there before (no names yet)
I made a deposit and won a few £'s and withdrew it.
I received an email saying 'Confirmation of Withdrawal' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.
I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'
Also my withdrawal has been confiscated.
Is this right?
Any help appreciated, Steve.
I joined a new casino Tuesday night and had never played there before (no names yet)
I made a deposit and won a few £'s and withdrew it.
I received an email saying 'Confirmation of Withdrawal' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.
I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'
Also my withdrawal has been confiscated.
Is this right?
Any help appreciated, Steve.