Withdrawal confiscated due to self-exclusion at another casino

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
Hi all,

I joined a new casino Tuesday night and had never played there before (no names yet)

I made a deposit and won a few £'s and withdrew it.

I received an email saying 'Confirmation of Withdrawal‏' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.

I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'

Also my withdrawal has been confiscated.

Is this right?

Any help appreciated, Steve.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
That doesnt sound right. If you were playing within a group you should not have even been allowed to register let alone sign up and deposit. I would contact the rep if they have one here and if that isnt successful I would PAB.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi all,

I joined a new casino Tuesday night and had never played there before (no names yet)

I made a deposit and won a few £'s and withdrew it.

I received an email saying 'Confirmation of Withdrawal‏' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.

I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'

Also my withdrawal has been confiscated.

Is this right?

Any help appreciated, Steve.


Bollocks.

Online casinos are regulated by numerous different jurisdictions, and NO-ONE can "obligate" an online casino to do ANYTHING, sometimes not even their own jurisdiction without a fight.

There may be an industry wide MORAL obligation to ensure problem gamblers cannot simply cave in to willpower, and play elsewhere. HOWEVER, this is SELECTIVE application of this CND list. It is a list of players who should not be allowed to PLAY, and NOT a list of players who should not be allowed to WIN. Your account should have been compared with this CND list as soon as you registered it, and locked right there and then. ANY BS story from the casino of "can't be done at this stage" is a load of BS, it CAN be done, and is simply a matter of using a computer program to compare the details of a new player with the CND list, something that doesn't take a computer very long to do.

All of this ONLY applies if the earlier self exclusion was because of "gambling issues". Many players close accounts for different reasons, perhaps because they don't like the level of service they have received.
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
This is not a good way of doing business. As jelsmith is saying, if you exclude yourself then you are not permitted to later register and use an account (for a period of time, or for all time) .

If you where permitted at another casino to register and play, then of course you must be permitted to also do a withdrawal.

good luck.
 

Pulver

Senior Member
webmeister
PABaccred
Joined
Aug 5, 2009
Location
Tellus
I would suggest that you PAB and let Max take a look at it.

It doesn't sound right in my ears, that's for sure.
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
This concerns me.....I have self excluded from 1 or 2 casinos in the past....usually after a bad run and deciding to take a 6 month break for a while from that particular venue. I had no idea that I was excluding with any casino other than the one I had requested.
Perhaps someone in the industry could clarify. You are certainly not told this when requesting a short exclusion.
Raj
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
By the way, does anybody know anything about this "CND list" ? I have never heard of it. I tried to google it, but found nothing of interest.
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
By the way, does anybody know anything about this "CND list" ? I have never heard of it. I tried to google it, but found nothing of interest.

I thought it was something to do with nukes, chaining yourself to fences at Greenham common, not washing properly and going on noisy protests :D
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
I thought it was something to do with nukes, chaining yourself to fences at Greenham common, not washing properly and going on noisy protests :D

hehe...case closed :)

"The Campaign for Nuclear Disarmament (CND) is an anti-nuclear organisation that advocates unilateral nuclear disarmament by the United Kingdom..."
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
(Sorry for posting twice, my computer...well something wrong happened)
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
I`m positive that this has happened to someone before, and iirc it was a Rival casino, and i`m 100% sure it didn`t happen like thus.....`Owing to your self exclusion from one of our sister casinos, here are your recent deposits that you totally lost, at our casino, sorry for the misunderstanding`.
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
As an update - the casino is no longer saying my account was closed because I self excluded somewhere else.

Now they are saying my account is closed due to fraudulent activity!

This is a joke!

Steve.
 

Lucky Loser

Senior Member
Joined
Jan 4, 2010
Location
Planet Earth
I dont understand.

There are lots of people trying to rip off internet casinos. Are there good reasons for them to have concerns about your play ? Like chargeback history etc .....
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
No - I mean in the Casinomeister list of MG casinos it is listed as 'No Can Do'

What's a chargeback?
 

tommouk

Full Member
PABnorogue
Joined
Feb 16, 2009
Location
UK
No haven't done that then - to the best of my knowledge anyway!

What's my next step?
 

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
First off, operators are obliged by the licensing jurisdiction to close any account that has been self excluded elsewhere if they have that information. They always state that they will do 'everything within their ability' to prevent you from opening an account, but lets face facts, if the person with a problem can't control themselves, they will always find a way to beat the system, so they have noone to blame but themselves.

Not sure on the legalities of paying profits though. They wouldn't be obliged to refund you so should surely pay you, although what you have done annoys me if i'm honest. Self exclusion is for if you have an issue controlling your play, not because you simply want to avoid that Casino in future, you can close your account and ask for it to never be reopened if you want to do that...and if you do have an issue controlling your play, you shouldn't be opening accounts with other operators. www.gamcare.com if you need help, or contact any good operator, they'll help you get the information and support you may need.
 
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