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Withdrawal confiscated due to self-exclusion at another casino

Discussion in 'Online Casinos' started by tommouk, Jan 14, 2011.

    Jan 14, 2011
  1. tommouk

    tommouk Full Member PABnorogue

    Occupation:
    IT
    Location:
    UK
    Hi all,

    I joined a new casino Tuesday night and had never played there before (no names yet)

    I made a deposit and won a few £'s and withdrew it.

    I received an email saying 'Confirmation of Withdrawal‏' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.

    I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'

    Also my withdrawal has been confiscated.

    Is this right?

    Any help appreciated, Steve.
     
  2. Jan 14, 2011
  3. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    That doesnt sound right. If you were playing within a group you should not have even been allowed to register let alone sign up and deposit. I would contact the rep if they have one here and if that isnt successful I would PAB.
     
  4. Jan 14, 2011
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Bollocks.

    Online casinos are regulated by numerous different jurisdictions, and NO-ONE can "obligate" an online casino to do ANYTHING, sometimes not even their own jurisdiction without a fight.

    There may be an industry wide MORAL obligation to ensure problem gamblers cannot simply cave in to willpower, and play elsewhere. HOWEVER, this is SELECTIVE application of this CND list. It is a list of players who should not be allowed to PLAY, and NOT a list of players who should not be allowed to WIN. Your account should have been compared with this CND list as soon as you registered it, and locked right there and then. ANY BS story from the casino of "can't be done at this stage" is a load of BS, it CAN be done, and is simply a matter of using a computer program to compare the details of a new player with the CND list, something that doesn't take a computer very long to do.

    All of this ONLY applies if the earlier self exclusion was because of "gambling issues". Many players close accounts for different reasons, perhaps because they don't like the level of service they have received.
     
    1 person likes this.
  6. Jan 14, 2011
  7. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    This is not a good way of doing business. As jelsmith is saying, if you exclude yourself then you are not permitted to later register and use an account (for a period of time, or for all time) .

    If you where permitted at another casino to register and play, then of course you must be permitted to also do a withdrawal.

    good luck.
     
  8. Jan 14, 2011
  9. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    I would suggest that you PAB and let Max take a look at it.

    It doesn't sound right in my ears, that's for sure.
     
    1 person likes this.
  10. Jan 14, 2011
  11. raj

    raj Dormant account

    Occupation:
    Bingo Product Manager and in-running trader.
    Location:
    LONDON
    This concerns me.....I have self excluded from 1 or 2 casinos in the past....usually after a bad run and deciding to take a 6 month break for a while from that particular venue. I had no idea that I was excluding with any casino other than the one I had requested.
    Perhaps someone in the industry could clarify. You are certainly not told this when requesting a short exclusion.
    Raj
     
  12. Jan 14, 2011
  13. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    By the way, does anybody know anything about this "CND list" ? I have never heard of it. I tried to google it, but found nothing of interest.
     
  14. Jan 14, 2011
  15. raj

    raj Dormant account

    Occupation:
    Bingo Product Manager and in-running trader.
    Location:
    LONDON
    I thought it was something to do with nukes, chaining yourself to fences at Greenham common, not washing properly and going on noisy protests :D
     
  16. Jan 14, 2011
  17. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    hehe...case closed :)

    "The Campaign for Nuclear Disarmament (CND) is an anti-nuclear organisation that advocates unilateral nuclear disarmament by the United Kingdom..."
     
  18. Jan 14, 2011
  19. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    (Sorry for posting twice, my computer...well something wrong happened)
     
  20. Jan 14, 2011
  21. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I`m positive that this has happened to someone before, and iirc it was a Rival casino, and i`m 100% sure it didn`t happen like thus.....`Owing to your self exclusion from one of our sister casinos, here are your recent deposits that you totally lost, at our casino, sorry for the misunderstanding`.
     
  22. Jan 14, 2011
  23. tommouk

    tommouk Full Member PABnorogue

    Occupation:
    IT
    Location:
    UK
    As an update - the casino is no longer saying my account was closed because I self excluded somewhere else.

    Now they are saying my account is closed due to fraudulent activity!

    This is a joke!

    Steve.
     
  24. Jan 14, 2011
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Time to PAB?
     
  26. Jan 14, 2011
  27. tommouk

    tommouk Full Member PABnorogue

    Occupation:
    IT
    Location:
    UK
    It's a 'No Can Do' - does that mean I am stuffed?
     
  28. Jan 14, 2011
  29. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    I dont understand.

    There are lots of people trying to rip off internet casinos. Are there good reasons for them to have concerns about your play ? Like chargeback history etc .....
     
  30. Jan 14, 2011
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yes I'm afraid so.

    Are you sure you have never made a chargeback?
     
  32. Jan 14, 2011
  33. tommouk

    tommouk Full Member PABnorogue

    Occupation:
    IT
    Location:
    UK
    No - I mean in the Casinomeister list of MG casinos it is listed as 'No Can Do'

    What's a chargeback?
     
  34. Jan 14, 2011
  35. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Where you reverse a credit card depost or deny final payment to the casino.

    Multiple accounts are also considered fraud which includes those in different names on the same computer.
     
  36. Jan 14, 2011
  37. tommouk

    tommouk Full Member PABnorogue

    Occupation:
    IT
    Location:
    UK
    No haven't done that then - to the best of my knowledge anyway!

    What's my next step?
     
  38. Jan 14, 2011
  39. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    First off, operators are obliged by the licensing jurisdiction to close any account that has been self excluded elsewhere if they have that information. They always state that they will do 'everything within their ability' to prevent you from opening an account, but lets face facts, if the person with a problem can't control themselves, they will always find a way to beat the system, so they have noone to blame but themselves.

    Not sure on the legalities of paying profits though. They wouldn't be obliged to refund you so should surely pay you, although what you have done annoys me if i'm honest. Self exclusion is for if you have an issue controlling your play, not because you simply want to avoid that Casino in future, you can close your account and ask for it to never be reopened if you want to do that...and if you do have an issue controlling your play, you shouldn't be opening accounts with other operators. You must register/login in order to see the link. if you need help, or contact any good operator, they'll help you get the information and support you may need.
     

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