- Joined
- Jul 25, 2007
- Location
- Amsterdam
If so, I vote for the option to include a warning about the $4K weekly withdrawal limit once Wintingo has entered the accredited section.
Baptism by Fire - success Wintingo
- Thread starter The Dude
- Start date
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- baptism by fire wintingo
If so, I vote for the option to include a warning about the $4K weekly withdrawal limit once Wintingo has entered the accredited section.
- Joined
- May 22, 2012
Wintingo are Ok, I liked their bonus system where you could w/d at any time, the payouts weren't the fastest but reasonably prompt. I can see re-reading this thread we (and I include myself) are being a bit severe on them. The rep is OK and the 4k limit is indeed present at other sites. I don't see why they shouldn't be accredited with a mention of the limit in the description, as indeed exists on other casino descriptions where they have the rule. I know it's in the terms, but like the above maybe it could be more prominent or raised for a certain threshold of depositor/stakes. As has been mentioned, it won't affect most players - only once in 5 years would I have been affected by such a term, more's the pity.
- Joined
- Mar 13, 2008
- Location
- Ontario
I don't see the limits as being a bar to accreditation either.
If you are a high roller, either arrange a better deal beforehand, or choose a casino with higher limits. Seems the casino has shown some flexibility here for the player.
Congrats to the lucky CM member. I hope they are happy with the arrangements. Please try to sit tight and not play while amounts are still pending.
I'd like to see cases like this have the withdrawal processed at the time, not returned to a players account so they have to keep logging in to make further withdrawals.
Last year I had a win at a non-accredited casino. While my payments took several weeks (and the weekly amount was lower than $4k), the withdrawal was processed and non-reversible, with payments being made weekly. The casino permitted me to deposit without having to reverse (my request), and after initial withdrawal, payments were portioned out as per schedule without further action on my part.
Maybe accreditation standards should be raised so that casinos must make funds non-reversible for cashouts subject to weekly limits at player requests.
I like to think I have some discipline, but how about logging in very week for possibly months to make a withdrawal with that big fat balance sitting there? And if you do win, it just tacks more weeks on to the end of the cycle of waiting for total payment.
If you are a high roller, either arrange a better deal beforehand, or choose a casino with higher limits. Seems the casino has shown some flexibility here for the player.
Congrats to the lucky CM member. I hope they are happy with the arrangements. Please try to sit tight and not play while amounts are still pending.
I'd like to see cases like this have the withdrawal processed at the time, not returned to a players account so they have to keep logging in to make further withdrawals.
Last year I had a win at a non-accredited casino. While my payments took several weeks (and the weekly amount was lower than $4k), the withdrawal was processed and non-reversible, with payments being made weekly. The casino permitted me to deposit without having to reverse (my request), and after initial withdrawal, payments were portioned out as per schedule without further action on my part.
Maybe accreditation standards should be raised so that casinos must make funds non-reversible for cashouts subject to weekly limits at player requests.
I like to think I have some discipline, but how about logging in very week for possibly months to make a withdrawal with that big fat balance sitting there? And if you do win, it just tacks more weeks on to the end of the cycle of waiting for total payment.
- Joined
- Feb 21, 2013
- Location
- uk
just registered at wintingo a couple of hours ago with 10 free spins on tomb raider made a couple of quid in them played blackjack for a bit [was not going to withdrawl anyway got it up to 30 quid then had a spin on the slots and bust out of course
just a quick question when i make my first deposit can i have the bonus took off
just a quick question when i make my first deposit can i have the bonus took off
- Joined
- Apr 20, 2009
- Location
- Netherlands
Well, I had my best run ever last weekend (2 royals) on my old Wintingo account which migrated to Allslots about a year ago or so.
Resulted in a lovely $2600.- cashout, my biggest win ever.
More or less to my surprise I got a documents request from Wintingo, not Allslots, but if I try to send them they bounce back as undeliverable!
Both supportmailaddy's given in the mail dont seem to work.
AAAGH!!
To be honest, I'm worried to death now, I've sent the rep. a PM, hope I get an answer soon.
Why are these documentsthings always so difficult..
Resulted in a lovely $2600.- cashout, my biggest win ever.
More or less to my surprise I got a documents request from Wintingo, not Allslots, but if I try to send them they bounce back as undeliverable!
Both supportmailaddy's given in the mail dont seem to work.
AAAGH!!
To be honest, I'm worried to death now, I've sent the rep. a PM, hope I get an answer soon.
Why are these documentsthings always so difficult..
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Yes you can, please contact our live chat before you deposit and they will remove the bonus.just registered at wintingo a couple of hours ago with 10 free spins on tomb raider made a couple of quid in them played blackjack for a bit [was not going to withdrawl anyway got it up to 30 quid then had a spin on the slots and bust out of course
just a quick question when i make my first deposit can i have the bonus took off
Good luck!
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Well, I had my best run ever last weekend (2 royals) on my old Wintingo account which migrated to Allslots about a year ago or so.
Resulted in a lovely $2600.- cashout, my biggest win ever.
More or less to my surprise I got a documents request from Wintingo, not Allslots, but if I try to send them they bounce back as undeliverable!
Both supportmailaddy's given in the mail dont seem to work.
AAAGH!!
To be honest, I'm worried to death now, I've sent the rep. a PM, hope I get an answer soon.
Why are these documentsthings always so difficult..
De Beuker, i just sent you a response to your PM. It seems you are referring to Allslots and not Wintingo. Check my PM, let me know if you need any assistance
- Joined
- Feb 21, 2013
- Location
- uk
thanks for you help i will give you a go with 20 quid without the bonus as making the wagering is impossible for me at x40 and plus it cannot use it on blackjack
- Joined
- Dec 13, 2011
- Location
- Tingo Land
As I read it, he recieved a documents request from Wintingo.
We dont have record of the OP depositing on current Wintingo. Lets wait for the OP to respond to my PM. This should clear things up.
- Joined
- Apr 20, 2009
- Location
- Netherlands
No, I did not deposit at Wintingo, it was Allslots, but it was on an old Wintingoaccount which migrated to Allslots a while back.
To my surprise, after my cashout, I got a documentsrequest from Wintingo, thats what caused the confusion,
I thought that WT still owned or managed those accounts, but it seems now that I have to deal with Allslots.
Just sent them my docs and we´ll see what happens.
Anyway, it seems to be a mistake-error from Allslots, wintingo has nothing to do with it.
Just hope I´ll see my cashin before the weekend..
And thank you Wintingo for the quick reply and clearing things up.
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Did Allslots, a CM accredited casino, an attempt to make this look like it was Wintingo? An old automatically sent response?
Im hoping the OP can send our marketing manager a copy of the email so he can investigate this further. As you say, it might be an old auto mailer that has not been changed yet on AS side. Hard to know though until we see the email.
P.S. De Beuker i'm pretty confident you wont have any problems getting your payout from Allslots, although Wintingo is no longer managed by them they do indeed run a very professional outfit.
- Joined
- Mar 4, 2008
- Location
- uk
he isnt the only person to deal with all slots ,either i have the same problem ) ive a account with wintgo but it got transfered to all slots ?
- Joined
- Apr 20, 2009
- Location
- Netherlands
I still have the mail, so I'll forward it as you requested, no problem.
Seems to me that its indeed an old automailer, as the mail came bounced back when I replied.
Not really worried that I'll get my money from Allslots, just hoping its before the weekend, not after..
- Joined
- Dec 13, 2011
- Location
- Tingo Land
We have sent the email over to the team at Allslots to correct.
When Wintingo moved from Allslots, players kept their accounts at Allslots and they also had account at the new Wintingo. They are now separate operations/companies completely so players are allowed to have accounts at both casinos.
- Joined
- Jul 21, 2013
- Location
- tyne and wear
WINTINGO WITHDRAWAL
I requested a withdrawal on either late Monday evening or very early Tuesday morning from Wintingo for around £250 GBP. I had already uploaded documents before making a withdrawal and yet it's now the weekend and still i am waiting to find out if the withdrawal will be processed. I asked support on several occasions if they had received my documents only to be told the accounts department will send me a mail should they require any other form of documentation. I spoke to a customer rep on Thursday evening on live chat how long on average a withdrawal usually takes and was told to ' come back ' during the accounts departments hours of business which is Sunday to Thursday. I don't doubt at all my withdrawal will be processed but i am slightly annoyed it has taken so long and will take longer. Perhaps another week from Sunday?
I requested a withdrawal on either late Monday evening or very early Tuesday morning from Wintingo for around £250 GBP. I had already uploaded documents before making a withdrawal and yet it's now the weekend and still i am waiting to find out if the withdrawal will be processed. I asked support on several occasions if they had received my documents only to be told the accounts department will send me a mail should they require any other form of documentation. I spoke to a customer rep on Thursday evening on live chat how long on average a withdrawal usually takes and was told to ' come back ' during the accounts departments hours of business which is Sunday to Thursday. I don't doubt at all my withdrawal will be processed but i am slightly annoyed it has taken so long and will take longer. Perhaps another week from Sunday?
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Please PM me your Wintingo account email address so i can investigate why there is a delay.
withdrawal issues
I am not impressed with their withdrawal process been playing here a while requested a withdrawal around 48 hours ago to my ewallet uploaded necessary documents. 24 hours later got an email saying I didn't send two documents which I did so I sent them again 24 hours later still waiting for a response. Customer service is completely clueless.
I am not impressed with their withdrawal process been playing here a while requested a withdrawal around 48 hours ago to my ewallet uploaded necessary documents. 24 hours later got an email saying I didn't send two documents which I did so I sent them again 24 hours later still waiting for a response. Customer service is completely clueless.
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Zazedac, as mentioned through my last few PM's to you, I am busy with our finance team to process your withdrawal.
I will update you asap.
It's nice that I still haven't recieved any emails from your casino however. And then customer service just told me my withdrawal hasn't even been approved even though you pm'ed me saying it was and she would get someone to email me about it. God I'm so sick of being told that because we both know it never happens
- Joined
- Jun 20, 2001
Just FYI.
If you're dealing with a rep via PM, you should continue doing so I.e. not in the forums until it is clear that your needs are not being met in a reasonable timeframe. Bryan and Max have stated in the past that a minimum of 48 hrs should be allowed for a rep response, and that a similar period should be allowed after that response.
Remember...the initial delay was down to you.
IMO you're being unreasonable right now.
I posted here when it had been a while between responses from the rep. I thoroughly read through this forum topic before posting also, heck even before I first played. It has been 48 hours since my last email from the casino. I felt that need to be noted out loud. Also previously in this thread you yourself Nifty mentioned they flush your withdrawals. Yet when I spoke to 2 different operators they didn't know what flushing was?
- Joined
- Dec 13, 2011
- Location
- Tingo Land
As explained to you in my previous PM's, we were having problems with emails so I thought better to send you another PM which I had done so last night informing you that your documents had been approved and your withdrawal was sent off for processing.
Because I put priority on your case, our customer service team had not received updated info regarding your case hence why they were not aware the withdrawal was being processed.
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Zazedac, I'm trying to understand why you say it has been "a while" between responses from me. My responses to you have been almost immediate. It has not been 48 hours since a response, I spoke to you 3 times yesterday regarding your withdrawal and twice the day before.
- Joined
- Dec 13, 2011
- Location
- Tingo Land
Please ignore the banking emails. AS i said, I am personally dealing with your case. Please ONLY correspond with me via this forum regarding this issue.
- Joined
- Jul 21, 2013
- Location
- tyne and wear
Zazedac, if you are patient i can assure you 'Rob not Bob' will get the issue sorted for you. He is actually a very decent guy and good to his word. If he tells you he is dealing with it then HE IS! I have nothing but respect for Mr Wintingo himself.
- Joined
- Jan 3, 2014
- Location
- sweden
Opened a account at wintingo.com last autumn. Had to send verification documents 3-4 times and got paid after 26 days!. Now i deposited in middle of dec. Saw after a few days that they asked for new document (outdated!!). Sent in documents 4-5 times. No response from banking. My withdrawals has been pending 19 days. This time they will beat 26 days for withdrawal. If i get any money att all. Probably the worst casino (played maybe 20) i ever faced :-(
- Joined
- Sep 23, 2012
- Location
- Australia
Wow that is really long for an accredited casino. If a casino took that long to pay my first withdrawal, I would definitely not be returning. One week these days is already pretty long with Guts and Betat entering the fray with fast payments. I could not imagine three weeks. Hopefully that is not the norm for Wintingo.
- Joined
- Jan 3, 2014
- Location
- sweden
I feel frustrated. 10-15 mails to support and they say they will contact banking. But i get no answers what is happening!
Why would you go back to a casino that took 26 days to pay you
You can try sending the Wintingo rep a PM https://www.casinomeister.com/forums/members/
- Joined
- Jan 3, 2014
- Location
- sweden
Why would you go back to a casino that took 26 days to pay you
You can try sending the Wintingo rep a PM https://www.casinomeister.com/forums/members/
Ok thx. Nice games and thought that once they had veryfied my account it would be no problem next time. But now they said my documents was outdated (4 months later!!)
- Joined
- Dec 5, 2013
- Location
- far far away
lol so basically ud have to send new documents 4 times a year. now thats something new and innovative from wintingo :notworthy
- Joined
- Jan 3, 2014
- Location
- sweden
lol so basically ud have to send new documents 4 times a year. now thats something new and innovative from wintingo :notworthy
Maybe they earn money by delaying withdrawals??
- Joined
- Jan 3, 2014
- Location
- sweden
lol so basically ud have to send new documents 4 times a year. now thats something new and innovative from wintingo :notworthy
This is the answer i get!! "OK Jonny. I have chased the matter with banking and with the Accounts Manager. I will revert to you once I receive a reply. If I do not hear today, I will send another email tomorrow and the day after. I will not let this matter rest until I get some form of response for you. This is most unsatisfactory.
I do apologise to you.
With regards
Is this casino a fraud??
I have sent documents around ten times. It will take me around 1 month in best case to get my money. Never been so humiliated by any casino in 5 years :-(
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- Joined
- Jan 3, 2014
- Location
- sweden
Today:
Support: OK Jonny. I have chased the matter with banking and with the Accounts Manager. I will revert to you once I receive a reply. If I do not hear today, I will send another email tomorrow and the day after. I will not let this matter rest until I get some form of response for you. This is most unsatisfactory.
I do apologise to you.
With regards
5 days ago!!
Me: Last time it took me 26 days to get my withdrawal. Now its 14 days and counting!! Doesn´t check the mail every day and was sure that once verified and everything was ok. Very easy to deposit and very hard to withdraw. Not good for your reputation!!
Support: Well i make it my mission to beat that record,i'm really sorry this has happened to you and i'm sorry i can't help you more at this point,lets hope they sort it fast
Regards
6 days ago:
Support: Dear Jonny,
I have forwarded your email onto our banking department,hopefully you will get a response soon,i have made it a matter of urgency.
Regards
- Joined
- Jun 20, 2001
Why do you have to keep posting the same stuff in multiple threads all the time?
We understand your issue. Repeating yourself won't resolve it any faster.
- Joined
- Jan 3, 2014
- Location
- sweden
Sorry new to this forum and dont know how it works exactly. And maybe a little frustrated
- Joined
- Apr 30, 2012
- Location
- canada
Wintingo DOES NOT flush
It was stated previously in this thread that Wintingo would flush withdrawals, except on the weekend. Not true!
I played there on the 14th and won. This was a Thursday. I spoke to a chat rep and asked her to flush my withdrawal.
This was her reply : "As per the pitboss, we cannot as they have a process in place which does not facilitate us to flush transactions."
I even sent a pm to the rep on here asking about this on the 14th.....no reply.
Went on to reverse the withdrawal (dumb on my part), but not very impressed with this site!
It was stated previously in this thread that Wintingo would flush withdrawals, except on the weekend. Not true!
I played there on the 14th and won. This was a Thursday. I spoke to a chat rep and asked her to flush my withdrawal.
This was her reply : "As per the pitboss, we cannot as they have a process in place which does not facilitate us to flush transactions."
I even sent a pm to the rep on here asking about this on the 14th.....no reply.
Went on to reverse the withdrawal (dumb on my part), but not very impressed with this site!
Little problems with the casino. Any recent experiences?
Hi! I am having quite a poor experience over here with my first withdrawal. Any recent experiences from here, anyone?
Nothing too serious, but a red flag for me.
I uploaded my documents directly trough cashier on saturday (3.1.2015). Made a withdrawal on Sunday (4.1.) evening.
On Monday (5.1.) afternoon went to ask if everything was alright as I have not gotten any confirmation about the documents. I was advised to send documents so they can continue with the withdrawal. I said I had already uploaded them, but anyhow send them also trough email (asked if the live rep could confirm me they have in fact received the documents, she could not).
On Tuesday (6.1.) went to ask if everything was alright, I was informed that the withdrawal will come out of pending state on Wednesday and they will start to process my withdrawal and documents.
Today (7.1.) went to live chat once again and I was informed that they have not received any documents and will need them for being able to continue with the withdrawal. So I sent them in again (once again live rep was not able to confirm, if they have gotten the email).
And I have not gotten a single email from them, that requires for documents etc.
Three days is not a long time, but the communication I have made with the support team, have gotten me suspicious.
Happy new year to everyone!
Hi! I am having quite a poor experience over here with my first withdrawal. Any recent experiences from here, anyone?
Nothing too serious, but a red flag for me.
I uploaded my documents directly trough cashier on saturday (3.1.2015). Made a withdrawal on Sunday (4.1.) evening.
On Monday (5.1.) afternoon went to ask if everything was alright as I have not gotten any confirmation about the documents. I was advised to send documents so they can continue with the withdrawal. I said I had already uploaded them, but anyhow send them also trough email (asked if the live rep could confirm me they have in fact received the documents, she could not).
On Tuesday (6.1.) went to ask if everything was alright, I was informed that the withdrawal will come out of pending state on Wednesday and they will start to process my withdrawal and documents.
Today (7.1.) went to live chat once again and I was informed that they have not received any documents and will need them for being able to continue with the withdrawal. So I sent them in again (once again live rep was not able to confirm, if they have gotten the email).
And I have not gotten a single email from them, that requires for documents etc.
Three days is not a long time, but the communication I have made with the support team, have gotten me suspicious.
Happy new year to everyone!
Communication isn't this casino's strong point! And the live chat doesn't really know anything banking related. You really have to either email or phone and hope that they respond.
- Joined
- May 12, 2014
- Location
- Somewhere Only We Know
The EXACT same thing happened to me in Nov/Dec. I have a feeling they're delaying withdrawals on purpose, as I was given the same run around in relation to the docs 'We haven't received them' etc etc. It went on for almost a month before I got paid.
Thank you both for your replies! Although they are not too calming ones 
.
I red a few forum threads from a other forum and got the same impression, that their communication skills could be a bit better..
But I am not too worried yet, as they are accredited after all. But if kind of experience I have had is not too unusual, their rank (8.1) is too high. Also the payout times might need correction as I was advised that there is mandatory pending period of 24-48h. So "up to two days and usually less" for net wallets will usually not fullfill.
( I tried to send private message to wintingos rep here but his/hers inbox was full.)
. I red a few forum threads from a other forum and got the same impression, that their communication skills could be a bit better..
But I am not too worried yet, as they are accredited after all. But if kind of experience I have had is not too unusual, their rank (8.1) is too high. Also the payout times might need correction as I was advised that there is mandatory pending period of 24-48h. So "up to two days and usually less" for net wallets will usually not fullfill.
( I tried to send private message to wintingos rep here but his/hers inbox was full.)
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- Joined
- Jan 26, 2013
- Location
- finland
They use bonus carryover system and support is horrible. WHy this casino is accredited ?
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