Baptism by Fire - success Wintingo

[skiny]

Personally I think all this "sister" casino crap is just a load of bull anyway. If you're going to offer promotions at both casinos and then tell people they can only claim them at one or the other then what's the point in even having two casinos?

These are either two entirely different casinos or they are the same casino. Why put two entirely different skins on the same casino and then call them separate? I don't care if the skins are owned by two different people or not. If these two casinos share the same bonuses which you can only claim at one or the other, share the same toc's, share info about players, share support, and use player histories at one casino to justify casino actions at the other... It's ONE casino.

Just give me a button up in the corner that lets me pick which one it looks like after I log on.

 

[wintingo]

Hi All,

I would like to address some of the pertinent questions that have been brought up in this thread over the last few days.
Thanks to those players for their comments and feedback and i hope the explanations below will help answer some of the questions.

100 Free Credits Promotion

• The free credits is a free play bonus, similar to what is found at other MG sites. In order to receive the 100 free credits, NO deposit is required.
• It was initially set with wagering requirement of 30X (3000). Based on the feedback we received from players over the past month, this was changed to 10X (1000). The change was made in mid February and this is reflected in the T&C and the free credit promo page on the Wintingo website.
• In order to transfer winnings from the 100 free, a minimum deposit is required. We have added some text to the free credits page informing the player that a minimum deposit is required to transfer winnings: Old / Expired Link.
• We have also included this text (see attached image) when the player logs in for the first time and selects, or opts-in for this bonus
• The maximum transfer amount is 50 credits and this requires a min deposit of 20 credits. In percentage terms, its a 250% bonus on your first deposit. Clearplay rules DO apply.
• If a player does not manage to win using the free play bonus, they can always claim the 100% up to 100 match up bonus. A player cannot claim both bonuses.
• Currently this promo is available on 27 games ranging from slots, scratchcards, instant win and bingo games. Initially when we launched it was 14 games and in the past month we have increased the available games. In the coming months we will look at adding even more games.

Scratchback Promotion

• For each visit, the scratchback promotion is calculated on a players net account balance and NOT on deposits. Net account balance is calculated as the outcome of: sum of all winnings minus sum of all losses minus any bonuses received. This is clearly stated in the terms of the promo and is applied to each individual visit. A single visit includes winnings and losses within a 24 hour period.Standard clearply bonus rules apply.
• With that being said, we are currently reviewing the scratchbacks program and based on the comments in this forum together with feedback we have received from other players, we will be implementing some changes in the coming days.

Wintingo and Allslots

• As mentioned in a previous post, Wintingo is running off of Allslots gaming server but are two separate entities. Wintingo offers its own promotions and bonuses and players can join both casinos without a problem. We also now have our own accreditation from Ecogra, the seals are live on the Wintingo site.

General

• The winners feed is slightly outdated as it includes data from when some of the table games were available. For various reasons, these table games were removed about a month ago however we are looking at adding them back in the coming weeks. The winners feed will also be updated this week with more up to date info.
• Exclusions, Suspension and Termination - We are busy reviewing the wording of this text however in principle, this term will be used fairly and is particularly focused on fraudulent players.

I hope this covers all the main issues, look forward to feedback.

 

[skiny]

We have also included this text when the player logs in for the first time and selects, or opts-in for this bonus

Has it also been added to the emails?



This is not an attack on Wintingo by any means. This method of advertising is used by a lot of MGS casinos and the practice of tossing around the words "free" and "no deposit required" when it's completely and totally impossible to win money without making a deposit is one of my biggest casino pet peeves.

 

[wintingo]

Has it also been added to the emails?

View attachment 31840

This is not an attack on Wintingo by any means. This method of advertising is used by a lot of MGS casinos and the practice of tossing around the words "free" and "no deposit required" when it's completely and totally impossible to win money without making a deposit is one of my biggest casino pet peeves.

We will also add it to the emails.

thx

 

[skiny]

We will also add it to the emails.

thx

YAY! :yahoo:

 

[PaaskeDenmark]

I had answer on the issue I contacted Wintingo Casino about. Can not say I am impressed
This does not give proper answers in regards to my questions.

My 2nd Visit is still saying Current Visit way back from 1st of March where I made several deposits of total £135 within that 24 hours period.
I can understand that its not based on deposits. But on Winnings vs Losses. No matter what I had almost no winnings on these deposits.
I also feel promotion like this makes it almost impossible for a player to know what he can expect.
I am sorry but I would call it still misleading, and very disappointed in this.
Not had any contact from Rep here which I contacted on night after 2nd of March. The Rep has been online here several times following this thread.
Other casinos give you cashback based on your deposits not only on winnings/losses.
Stating only Winnings/losses counts, makes it almost impossible for a player to know.
This means I will have to through my play history and add every single spin together for winnings and then losses?
Other Casinos got an easy and fair way of doing this. To mention Jackpot Factory, 10% on all your deposits is given the following Monday or Thursday. Si if you played and made deposits of £100 you would get £10 in a bonus.

I did get answer from Wintingo support around 48 hours which is not bad. But to be given standard answer like this below, is not satisfying

Thank you for contacting WinTingo with your promotional query.

Please note that as per terms and conditions each reward in this promotion is based on your net account balance. Net account balance is calculated as the outcome of: Sum of winnings minus sum of loses minus any bonuses that were used during each visit. The minimum bonus per visit is 5 credits and the maximum bonus per visit is 100 credits. The amount of the bonus is deducted from the winnings. You are welcome to use the following link to check the details of the promotion with your account number: Old / Expired Link

I hope the Rep here will contact me soon. Both in regards to details in the Scratch Back promotion. But also why I am still on 2nd Visit? Stating Current Visit. Thanks.

 

[vinylweatherman]

I had answer on the issue I contacted Wintingo Casino about. Can not say I am impressed
This does not give proper answers in regards to my questions.

My 2nd Visit is still saying Current Visit way back from 1st of March where I made several deposits of total £135 within that 24 hours period.
I can understand that its not based on deposits. But on Winnings vs Losses. No matter what I had almost no winnings on these deposits.
I also feel promotion like this makes it almost impossible for a player to know what he can expect.
I am sorry but I would call it still misleading, and very disappointed in this.
Not had any contact from Rep here which I contacted on night after 2nd of March. The Rep has been online here several times following this thread.
Other casinos give you cashback based on your deposits not only on winnings/losses.
Stating only Winnings/losses counts, makes it almost impossible for a player to know.
This means I will have to through my play history and add every single spin together for winnings and then losses?
Other Casinos got an easy and fair way of doing this. To mention Jackpot Factory, 10% on all your deposits is given the following Monday or Thursday. Si if you played and made deposits of £100 you would get £10 in a bonus.

I did get answer from Wintingo support around 48 hours which is not bad. But to be given standard answer like this below, is not satisfying

Thank you for contacting WinTingo with your promotional query.

Please note that as per terms and conditions each reward in this promotion is based on your net account balance. Net account balance is calculated as the outcome of: Sum of winnings minus sum of loses minus any bonuses that were used during each visit. The minimum bonus per visit is 5 credits and the maximum bonus per visit is 100 credits. The amount of the bonus is deducted from the winnings. You are welcome to use the following link to check the details of the promotion with your account number: Old / Expired Link

I hope the Rep here will contact me soon. Both in regards to details in the Scratch Back promotion. But also why I am still on 2nd Visit? Stating Current Visit. Thanks.

You don't need to wade through playcheck. If you start with 100, and end on zero, then you net loss is 100. If you deposit 100 and get 100 bonus, and lose the lot. Your net loss is STILL 100, because the bonus is not included. As such, the cashback should have been 25% of 100, or 25.

It seems the terms are correct, but the software has effed up in a big way. This must be the longest 24 hours you have ever experienced

 

[PaaskeDenmark]

Yes Vinylman long wait
I just don't get it. But yes my deposits of £135 should then give me 20% of £135 on the 2nd visit = £27
Reason I have been quite frustrated with this.

 

[PaaskeDenmark]

I can confirm I have now been contacted by the Rep here
Nothing much to say but it is getting looked into now. So that is very nice and great from Wintingo

 

[Nifty29]

You don't need to wade through playcheck. If you start with 100, and end on zero, then you net loss is 100. If you deposit 100 and get 100 bonus, and lose the lot. Your net loss is STILL 100, because the bonus is not included. As such, the cashback should have been 25% of 100, or 25.

It seems the terms are correct, but the software has effed up in a big way. This must be the longest 24 hours you have ever experienced

The bonus IS included in the calculations according to the terms.

Seems either poorly explained, poorly implemented, or both.

 

[vinylweatherman]

The bonus IS included in the calculations according to the terms.

Seems either poorly explained, poorly implemented, or both.

Their also seems to be a problem with their definition of a "visit", which they state is all play during the 24 hours from one midnight to the next. I have to presume that for each of the 5 visits, the maximum cashback is 100, giving 500 in total.

It also seems unclear whether the first visit counts if the SUB is claimed, as one player was told it didn't, yet received a cashback, albeit the wrong amount for the amount lost.

The rep did say that this promo would have some changes "in the next few days", so hopefully things will be clearer, and the software will work as described in the terms when calculating the cashback.

 

[Nifty29]

Their also seems to be a problem with their definition of a "visit", which they state is all play during the 24 hours from one midnight to the next. I have to presume that for each of the 5 visits, the maximum cashback is 100, giving 500 in total.

It also seems unclear whether the first visit counts if the SUB is claimed, as one player was told it didn't, yet received a cashback, albeit the wrong amount for the amount lost.

The rep did say that this promo would have some changes "in the next few days", so hopefully things will be clearer, and the software will work as described in the terms when calculating the cashback.

Yup well I withdrew $200 from the SUB from a $25 deposit. I received no cashback and was told the first deposit doesn't count.

 

[Slotaholic]

I havent received any bonus or cashback on any of my deposits,besides from my first deposit(got a 20$ )
I contacted their support over a week ago,and they said that they will send it to the promotion team but i havent heard anything from them.

/S

 

[Nifty29]

I havent received any bonus or cashback on any of my deposits,besides from my first deposit(got a 20$ )
I contacted their support over a week ago,and they said that they will send it to the promotion team but i havent heard anything from them.

/S

In the immortal words of Gunnery Sergeant Thomas Highway in "Heartbreak Ridge".....

"It's a clusterf*ck, Sir"

 

[PaaskeDenmark]

I got this reply from Wintingo early this morning. Really don't know what is going on
I think I will just give them time now, to come up with solution. As Wintingo Rep kindly contacted me in regards yesterday.
I do not hope that email is answer on these problems

Thank you for contacting WinTingo concerning your bonus.



Thank you for sending your comments. We have passed them on to the casino management. Please note that our software is designed to calculate bonuses accurately. The results of your account crediting were already checked and verified by the promotional team.



Should you have any additional questions or comments, please don't hesitate to contact our Support Team on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.



Best Regards,

Victor





In regards to the answer I have underlined..... Hmmm Already checked and the software automatic checks. And everything is correct??
So its correct I am on my 2nd visit since 1st of March?????
So Software i calculating correct?? So this is why i got £6 on 1st visit. Where I as understood should not had any credits?....Okay I better stop now.........

 

[vinylweatherman]

I got this reply from Wintingo early this morning. Really don't know what is going on
I think I will just give them time now, to come up with solution. As Wintingo Rep kindly contacted me in regards yesterday.
I do not hope that email is answer on these problems

Thank you for contacting WinTingo concerning your bonus.



Thank you for sending your comments. We have passed them on to the casino management. Please note that our software is designed to calculate bonuses accurately. The results of your account crediting were already checked and verified by the promotional team.



Should you have any additional questions or comments, please don't hesitate to contact our Support Team on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.



Best Regards,

Victor





In regards to the answer I have underlined..... Hmmm Already checked and the software automatic checks. And everything is correct??
So its correct I am on my 2nd visit since 1st of March?????
So Software i calculating correct?? So this is why i got £6 on 1st visit. Where I as understood should not had any credits?....Okay I better stop now.........

Complete and utter bullshit. They have checked nothing. You have been blown off with a canned response AGAIN. Whatever else is right or wrong, it CANNOT be working properly if your second 24 hour visit has been 5 days and counting.

I am sure CS are simply assuming the software is infallible, and blowing off any complaint from a player that something isn't right.

This is very poor for a casino undergoing the final stages of accreditation. This is not dealing with a player issue in a fair manner.

The way forward seems to be a formal PAB so that Max gets to see what has been going on here. He is good enough at maths to correctly calculate 20% of a given number, with or without bonuses counting.

 

[PaaskeDenmark]

Yes you are right Vinylman. I am just giving them slight of doubt. As to if this email answer has come in between the contact from Wintingo Rep, which i think. So this is reason I will await and try not to comment to much in regards to this.
I will give them couple of days. Or else as you correctly say a PAB will be needed. But let's give them a chance and see what they come up with.....interest is ticking away

Also no matter what Nifty keeps stating that 1st deposit does not count in Scratchback Promotion. Where does this say in any of Terms and conditions??
It is no where to be found. So anyone that has played also Nifty are in their full rights to get 10% on winnings or 25% on losses.

 

[vinylweatherman]

Yes you are right Vinylman. I am just giving them slight of doubt. As to if this email answer has come in between the contact from Wintingo Rep, which i think. So this is reason I will await and try not to comment to much in regards to this.
I will give them couple of days. Or else as you correctly say a PAB will be needed. But let's give them a chance and see what they come up with.....interest is ticking away

If the rep comes back with something different, it still doesn't excuse the piss poor CS on offer. It doesn't matter WHY it is so poor, a casino seeking accreditation should ensure it's front line CS is fit for purpose.

 

[Slotaholic]

Accourding to their software im also on my 2nd vistit,and i deposited 7 or 8 times during a 2 week period.
Thats what i call a visit when it lasts over 2 weeks.

Ill stick to my old casinos untill all glitches are fixed,to may questionmarks at this time.

 

[Slotaholic]

Closed my account today,over 2 weeks without a reply and several emails from me,thats not a casino that i want to play at.

 

[vinylweatherman]

Accourding to their software im also on my 2nd vistit,and i deposited 7 or 8 times during a 2 week period.
Thats what i call a visit when it lasts over 2 weeks.

Ill stick to my old casinos untill all glitches are fixed,to may questionmarks at this time.

Same problem, once in the UK and once in Sweden. This is almost certainly a glitch at their end. Still CS say nothing is wrong, and that's only when they bother to reply.

It also seems the rep has gone away for a few days, as nothing further has been heard about these issues. Whatever the reason for this, it couldn't have been at a worse time for the casino.

I don't have an account to close, but after my 10K win at 32Red, I was going to open one to test out this somewhat tricky promo that others are having trouble with. I was thinking it might be down to players not really understanding how such things work, but I am now certain it is glitches at their end that are causing these problems, and CS are taking the "head in the sand" approach by stock denials, and the rep seems hard to get to engage with the issues being experienced. No point now that I know there are likely to be problems, and there remains no point until these have been put right.

 

[chuchu59]

They seem distinctly different from many others in having poor support who dont reply after 3 days whilst having good live chat staff. I chatted to Alex yesterday and he fixed my problem in a jiffy. My email though was never replied to. Its been more than 72 hours now.

Meanwhile, there does some to be problems with MG casinos crediting cashbacks, bonuses etc. Just a few days ago, I opted-in an exclusive buy 100 get 30 promo at Royal Vegas. Despite depositing 3 times no bonuses were credited after 12 hours which is well beyond the promised 10 minutes. I contacted live chat who told me that somehow their system was unable to detect my opt-in and finally she had to do the crediting manually. I am just wondering if this is an MG thing and if so many bonuses, cashbacks may not be credited automatically. Nevertheless, this does not excuse them from giving players the runaround and they should honor all the promos and instate the cashbacks manually.

 

[vinylweatherman]

They seem distinctly different from many others in having poor support who dont reply after 3 days whilst having good live chat staff. I chatted to Alex yesterday and he fixed my problem in a jiffy. My email though was never replied to. Its been more than 72 hours now.

Meanwhile, there does some to be problems with MG casinos crediting cashbacks, bonuses etc. Just a few days ago, I opted-in an exclusive buy 100 get 30 promo at Royal Vegas. Despite depositing 3 times no bonuses were credited after 12 hours which is well beyond the promised 10 minutes. I contacted live chat who told me that somehow their system was unable to detect my opt-in and finally she had to do the crediting manually. I am just wondering if this is an MG thing and if so many bonuses, cashbacks may not be credited automatically. Nevertheless, this does not excuse them from giving players the runaround and they should honor all the promos and instate the cashbacks manually.

Opt in bonuses for Casino UK, GNUF and VIP Lounge worked fine just now. Worked too at 32Red, although this seems to be a system they developed, not MGS.

The main problem is that CS are not always fixing the problem manually, but staking the casino's reputation on their faith that the software is infallible, and that players questioning the credits are just plain wrong.

WHY is PaaskeDKnowUK still in a long haul struggle to get CS or the rep to fix his problem if they have experienced CS who can manually fix your issue with little fuss. How is he on his second visit for days, and then suddenly past the 5th visit in under 24 hours if even the newly amended terms only clarify that visits within a calendar day all count as one, making it impossible for more than one visit count increment to occur overnight.

The new terms change nothing about how this is meant to work, they merely clarify some of the doubts over what counts as the 5 visits, and how much bonus can be earned in each. If anything, the clarification makes the promo look even more complicated than it did before.

 

[wintingo]

Hi All,

We have made some changes to the scratchback program and have also updated the terms and conditions. Those users still having problems please PM me your account numbers so i can investigate further.

Below are the changes that are up on the WinTingo site:

Scratchback Description:

Welcome to WinTingo's Scratchback program where we reward our returning players with up to 500 credits in free cash back bonuses. To enjoy this offer all you have to do is DEPOSIT & PLAY during your first 30 days and your account will automatically be credited with individual "scratchback" bonus rewards for each of your FIVE RETURNING visits to WinTingo. Our scratchback rewards are exclusively available for returning users and does NOT include your first play session at WinTingo.


Scratchback T & C's

• A single visit includes your total playing session within a 24 hour period, 12:00 am to 11:59 pm EST/EDT, not including Daylight Savings time. Example: Three play sessions within the same 24 hour period are calculated as one visit
• Our scratchback rewards are only available for returning players. As a returning player, the bonus is calculated from your 2nd visit thru to your 6th visit. Thus you can earn up to five bonuses, one bonus for each returning visit.
• Your returning visit enters you into the promotion and your 30 day promotion eligibility begins at that time.
• Our unique scratchback program rewards players for both losses AND winnings. Each reward is based on your net account balance and NOT on deposits. Net account balance is calculated as the outcome of: Sum of winnings minus sum of loses minus any bonuses that were used during each visit
• Your bonus amount per visit cannot exceed more than twice your last deposit amount
• The minimum bonus per visit is 5 credits and the maximum bonus per visit is 100 credits
• Please note that the bonus value requires a 30x play-through
• Clearplay bonus rules and General Terms of use apply
  

 

[Slotaholic]

I cant see how this will solve any problems?
I made 7 or 8 deposits during a 2 week period,and still it claims that im on my 2nd visit.
No repsonse from the promotion team,so how will the changes in the scratchback program fix this?

Hi All,

We have made some changes to the scratchback program and have also updated the terms and conditions. Those users still having problems please PM me your account numbers so i can investigate further.

Below are the changes that are up on the WinTingo site:

Scratchback Description:

Welcome to WinTingo's Scratchback program where we reward our returning players with up to 500 credits in free cash back bonuses. To enjoy this offer all you have to do is DEPOSIT & PLAY during your first 30 days and your account will automatically be credited with individual "scratchback" bonus rewards for each of your FIVE RETURNING visits to WinTingo. Our scratchback rewards are exclusively available for returning users and does NOT include your first play session at WinTingo.


Scratchback T & C's

• A single visit includes your total playing session within a 24 hour period, 12:00 am to 11:59 pm EST/EDT, not including Daylight Savings time. Example: Three play sessions within the same 24 hour period are calculated as one visit
• Our scratchback rewards are only available for returning players. As a returning player, the bonus is calculated from your 2nd visit thru to your 6th visit. Thus you can earn up to five bonuses, one bonus for each returning visit.
• Your returning visit enters you into the promotion and your 30 day promotion eligibility begins at that time.
• Our unique scratchback program rewards players for both losses AND winnings. Each reward is based on your net account balance and NOT on deposits. Net account balance is calculated as the outcome of: Sum of winnings minus sum of loses minus any bonuses that were used during each visit
• Your bonus amount per visit cannot exceed more than twice your last deposit amount
• The minimum bonus per visit is 5 credits and the maximum bonus per visit is 100 credits
• Please note that the bonus value requires a 30x play-through
• Clearplay bonus rules and General Terms of use apply
  

 

[leonardo99]

Once you make your first deposit you will receive this bonus instantly into your account.

False! I made around 2 hours ago my first deposit and not received the bonus yet..
Email sent to support..no answer yet. Contacted live support..they told me ..can take up to 3 hours to receive first deposit bonus!
Why it's say instant if it's not?
I hate to wait!! I made my deposit 2 hours ago and I can't start playing because didn't received my bonus!!

 

[vinylweatherman]

Hi All,

We have made some changes to the scratchback program and have also updated the terms and conditions. Those users still having problems please PM me your account numbers so i can investigate further.

Below are the changes that are up on the WinTingo site:

Scratchback Description:

Welcome to WinTingo's Scratchback program where we reward our returning players with up to 500 credits in free cash back bonuses. To enjoy this offer all you have to do is DEPOSIT & PLAY during your first 30 days and your account will automatically be credited with individual "scratchback" bonus rewards for each of your FIVE RETURNING visits to WinTingo. Our scratchback rewards are exclusively available for returning users and does NOT include your first play session at WinTingo.


Scratchback T & C's

• A single visit includes your total playing session within a 24 hour period, 12:00 am to 11:59 pm EST/EDT, not including Daylight Savings time. Example: Three play sessions within the same 24 hour period are calculated as one visit
• Our scratchback rewards are only available for returning players. As a returning player, the bonus is calculated from your 2nd visit thru to your 6th visit. Thus you can earn up to five bonuses, one bonus for each returning visit.
• Your returning visit enters you into the promotion and your 30 day promotion eligibility begins at that time.
• Our unique scratchback program rewards players for both losses AND winnings. Each reward is based on your net account balance and NOT on deposits. Net account balance is calculated as the outcome of: Sum of winnings minus sum of loses minus any bonuses that were used during each visit
• Your bonus amount per visit cannot exceed more than twice your last deposit amount
• The minimum bonus per visit is 5 credits and the maximum bonus per visit is 100 credits
• Please note that the bonus value requires a 30x play-through
• Clearplay bonus rules and General Terms of use apply
  

This was already understood, no clarification needed.

THIS is what is NOT understood.

Accourding to their software im also on my 2nd vistit,and i deposited 7 or 8 times during a 2 week period.
Thats what i call a visit when it lasts over 2 weeks.

Thank you for contacting WinTingo concerning your bonus.



Thank you for sending your comments. We have passed them on to the casino management. Please note that our software is designed to calculate bonuses accurately. The results of your account crediting were already checked and verified by the promotional team.



Should you have any additional questions or comments, please don't hesitate to contact our Support Team on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.



Best Regards,

Victor

Maybe so, but if it can't even tell the TIME, how can it be calculating ANYTHING correctly where the passage of time is a critical factor.


"I need to see your working out" - as my maths teacher often said when giving me a low mark for the correct answer, but apparently one pulled out of my arse by chance.

The hypothesis is that the calculations were correct, and the players here are wrong.

If we have timed transaction and play logs, we can work out the parameters needed to make the calculations according to the methodology described in the terms, and thus show whether or not the hypothesis is correct.

 

[Nifty29]

Honestly, I think they really just need to revert to a simple cashback on losses.

My deposit history is that I deposited for the SUB (which doesn't count) and a further bonus free $25 a few days ago.

My promotion shows:

1st visit = not qualified

2nd visit = not qualified

3rd visit = not qualified

4th visit = current visit

5th = awaiting visit

So, it seems that if you log in to the casino and do not deposit, it still counts as a visit. How silly is that? I logged in to check for new games and logged out again, and wasted a "visit" doing so....AND when I actually DID deposit and lose, it didn't even register

Whoever creates these promotions needs to run them through and think about how it actually works for players before implementation.

It really is a dog's breakfast. Sorry.

 

[leonardo99]

I will like to know why this condition isn't in Bonus Terms? It's only in General terms.. It's so hard to add this condition to bonus terms?

10.4 Users residing in Japan, Romania, China, Indonesia, Pakistan, Thailand, Brazil, Romania, South Korea, Mexico, India and Dominican Republic are not entitled to receive bonuses of any kind at the Site. Should a bonus be credited in error, the Site reserves the right to revoke the bonus from the player.

Edited..just got a nice hit..and cashout..let's see how it's work..

 

[vinylweatherman]

Honestly, I think they really just need to revert to a simple cashback on losses.

My deposit history is that I deposited for the SUB (which doesn't count) and a further bonus free $25 a few days ago.

My promotion shows:

1st visit = not qualified

2nd visit = not qualified

3rd visit = not qualified

4th visit = current visit

5th = awaiting visit

So, it seems that if you log in to the casino and do not deposit, it still counts as a visit. How silly is that? I logged in to check for new games and logged out again, and wasted a "visit" doing so....AND when I actually DID deposit and lose, it didn't even register

Whoever creates these promotions needs to run them through and think about how it actually works for players before implementation.

It really is a dog's breakfast. Sorry.

STILL wrong.

Even if a visit is triggered by logging on for that day, the visit should cover ALL the individual sessions that same day, so your later login where you lost should have counted as part of that same visit.

The rep defines a visit as "total PLAYING session", so surely a visit should only start counting if a bet is placed.

If logging in to find that YESTERDAY's visit hasn't been calculated correctly ensures that TODAY's visit also gets screwed up, then we have a situation where players simply cannot afford to be patient with CS whilst an issue is looked into, as the system REQUIRES that CS resolve issues relating to a prior visit during the 24 hour period triggered for the current visit. This is a recipe for CS to be on the receiving end of impatience, possibly escalating into rudeness and threats as the clock ticks down to midnight and the issue has still not been resolved.

The attitude shown so far by the casino is that if an issue isn't resolved quickly, and the player wastes a visit or two because they have been patient with CS and the rep, it is tough luck on the player, they should have been more assertive in forcing a resolution at the time.

This seems to be what has happened in these cases where players log on to find they are "stuck" on the second visit, even when it should be their third, and the bonus due for the second visit has not turned up. Instead of playing, they have logged out again and tried to get the issue resolved through CS. After a number of days of this, logging in, finding CS have still not fixed the issue, and logging out again, CS suddenly fix the issue, but this means that instead of being stuck on their second visit, they have suddenly used all 5 visits and not qualified for even one of them.

The rep DEFENDS this, and says these players didn't get a bonus because they didn't qualify under the rules, and should consider themselves lucky if they got a £10 free chip manually credited for the inconvenience.

It is the software at fault, it isn't presenting the correct information to players at the interface, even though behind the scenes it may well be doing the calculations correctly.

The whole thing looks like a PR disaster for the casino, caused mainly by their desire to over complicate what is fundamentally a very simple promotional concept, a cashback on net losses.

 

[PaaskeDenmark]

Hi there.

I can now inform that Wintingo has come back to me. And given a very satisfying resolution.
I will assume that other players affected will received response in their case as well.
Or they should contact Wintingo.

I am very happy that they have now resolved this.

I do hope that Wintingo Rep. Will come into this thread again and explain the problems.
So I was and others were correct, that their system had errors.


Thank you for contacting WinTingo Customer Service.


I would like to thank you for your patience whilst we investigated your scratch card bonuses.


I can confirm that after reviewing your account, our promotional team found out that due to a technical issue on our part, the system incorrectly calculated your free bonus credit that is your entitlement.


As a measure of rectification, WinTingo would like to offer you xxxx credits. We trust that this is to your satisfaction and will bring you the best of luck and enjoyment in your future gaming.

 

[wintingo]

Hi there.

I can now inform that Wintingo has come back to me. And given a very satisfying resolution.
I will assume that other players affected will received response in their case as well.
Or they should contact Wintingo.

I am very happy that they have now resolved this.

I do hope that Wintingo Rep. Will come into this thread again and explain the problems.
So I was and others were correct, that their system had errors.


Thank you for contacting WinTingo Customer Service.


I would like to thank you for your patience whilst we investigated your scratch card bonuses.


I can confirm that after reviewing your account, our promotional team found out that due to a technical issue on our part, the system incorrectly calculated your free bonus credit that is your entitlement.


As a measure of rectification, WinTingo would like to offer you xxxx credits. We trust that this is to your satisfaction and will bring you the best of luck and enjoyment in your future gaming.

Glad to hear this issues was resolved to your satisfaction. As mentioned, it has taken us longer then usual to fix the issue and i want to thank you for your patience. Our CS team have contacted other players that were effected by these errors but if there are any players that still need help please PM your details so i can investigate.

 

[Respin_Ftw]

Just made my first withdrawal of 1300€ @ wintingo. Back to moneybookers, i will let you guys know how it goes. I have a feeling this could be a new great casino as they apparently flush aswell..

My docs are already sent and as i stated it was a moneybookers WD. So heres hoping that it wont take 5 days =)

I will give a full report asap.

 

[Slotaholic]

I was contacted by a casino rep during the day.
they acctually called my several times.
They admitted that there was a technical issue with their software and they will credit my account.
I think that its great that the casino takes the problem seriously,even if it took a long time.

I will give the casino another go,and hope that the glitches are fixed.

/Slotaholic

 

[vinylweatherman]

CS should be trained NEVER to have blind faith that their systems are infallible. Where a player says there is something wrong, CS should look to evidence the "working out" as my maths teacher would say, and come back with something like. "The calculations were correct, this is how they were done by the system..........".

Had they done this, they would have noticed things didn't add up before they sent the email, and this problem would have been caught much earlier, and of course, fixed much earlier.

If there is a next time, hopefully lessons will have been learned.

 

[Nifty29]

Another thing I find unacceptable.

The scrolling winners names include surnames....that is pretty much a no-no.

Initials or first name and surname initial, or last 4 digits of account number...fair enough...but I don't like the use of surnames at all.

 

[PaaskeDenmark]

Another thing I find unacceptable.

The scrolling winners names include surnames....that is pretty much a no-no.

Initials or first name and surname initial, or last 4 digits of account number...fair enough...but I don't like the use of surnames at all.

Total Agree on that!!

 

[leonardo99]

5 days for a payment..it's a little to much.. Requested my first payout to MB (deposited with MB too- no bonus) more than 48 hours ago and no payment yet, no email to request docs for verification..nothing.. I hope I will not receive the email with docs request for verification in day 5..
Anyway 5 days for a MB payment it's too much..you can find casinos who pay in few hours or ~24 hours..

2 min ago support confirmed for me:
In general I would like to let you know it may take up to 5 working days to receive a withdrawal to Moneybookers

 

[skiny]

View attachment 31839

Has it also been added to the emails?

We will also add it to the emails.

thx

Two more emails since then, still offering me a 100 dollar bonus with no risk and no deposit.

I have an idea. Just give me the 800 dollars free money I've been offered so far and we'll call it even.

 

[PaaskeDenmark]

Two more emails since then, still offering me a 100 dollar bonus with no risk and no deposit.

I have an idea. Just give me the 800 dollars free money I've been offered so far and we'll call it even.

You are not correct. It states Deposit is required now

 

[skiny]

You are not correct. It states Deposit is required now

Oh, I guess that image is confusing. That's the image posted earlier in this thread.

The emails are exactly the same as the one I posted earlier in this thread. The one that says no deposit.

Sorry.

 

[Respin_Ftw]

My cashout didnt go as i hoped. I blame myself big time but theres some very important things that SHOULD work that didnt!!!!!!!!!!!!!

 

[Nifty29]

Well I lost yet another "visit" by logging in to see if I won a "prize" like the email said to do

Why on earth are these "visits" not changed to "deposits", or at least stop counting a login as a visit. It's ridiculous.

I started off being excited about this place, but the more time goes on, the more I feel that some sections of the team don't quite know that they're doing. It's nothing personal against the rep, but this "% back on each visit" fiasco is reason enough to avoid playing until they get their act together.

As others have said, a simple cashback would have been soooo much easier.

 

[vinylweatherman]

Well I lost yet another "visit" by logging in to see if I won a "prize" like the email said to do

Why on earth are these "visits" not changed to "deposits", or at least stop counting a login as a visit. It's ridiculous.

I started off being excited about this place, but the more time goes on, the more I feel that some sections of the team don't quite know that they're doing. It's nothing personal against the rep, but this "% back on each visit" fiasco is reason enough to avoid playing until they get their act together.

As others have said, a simple cashback would have been soooo much easier.

Everything is NOT fixed then.

The emails tell you to log in, but even the clarified terms do NOT state that a visit is based on just logging in, rather than a "play session". This STILL means that where there is a problem, CS MUST deal with it IMMEDIATELY, and if this entails the player having to bully front line CS to prevent them from passing the problem on to a department that "has gone home now" because they have already logged on to find the problem, the fault for the distress suffered by front line CS is down to the management having designed the promotion in such a way that players MUST get a problem resolved the same day, no matter what it takes.

Visits should only start once a bet is made, thus merely logging in and finding a problem will NOT cause the clock to start ticking, and if CS can't deal with a problem straight away, the player can be patient without having one of their 5 return visits wasted.

 

[wintingo]

Everything is NOT fixed then.

The emails tell you to log in, but even the clarified terms do NOT state that a visit is based on just logging in, rather than a "play session". This STILL means that where there is a problem, CS MUST deal with it IMMEDIATELY, and if this entails the player having to bully front line CS to prevent them from passing the problem on to a department that "has gone home now" because they have already logged on to find the problem, the fault for the distress suffered by front line CS is down to the management having designed the promotion in such a way that players MUST get a problem resolved the same day, no matter what it takes.

Visits should only start once a bet is made, thus merely logging in and finding a problem will NOT cause the clock to start ticking, and if CS can't deal with a problem straight away, the player can be patient without having one of their 5 return visits wasted.

A visit is not based upon log in. I have sent a PM to the OP requesting they send me their account number so i can investigate. Obviously I cant investigate this until i receive these details.

 

[vinylweatherman]

A visit is not based upon log in. I have sent a PM to the OP requesting they send me their account number so i can investigate. Obviously I cant investigate this until i receive these details.

I would have thought the OP would know whether or not they made a bet, so if it's not based on a login, and this is all the OP remembers doing, something else is triggering the start of a visit, and it is not something that is obvious to the OP.

What ARE the actual trigger criteria used to determine that a visit for that 24 hour period has begun?

 

[wintingo]

I would have thought the OP would know whether or not they made a bet, so if it's not based on a login, and this is all the OP remembers doing, something else is triggering the start of a visit, and it is not something that is obvious to the OP.

What ARE the actual trigger criteria used to determine that a visit for that 24 hour period has begun?

We looked at the set up again of the scratchbacks and can confirm that a visit only starts when the player makes a bet, not when they log in. That being said, I am still waiting for the OP to get back to me so i can investigate their specific case.

 

[vinylweatherman]

We looked at the set up again of the scratchbacks and can confirm that a visit only starts when the player makes a bet, not when they log in. That being said, I am still waiting for the OP to get back to me so i can investigate their specific case.

Could another action trigger a visit to start, such as the credit of a cashback, or redemption of comps?

It is either something else, or the player DID make a bet and forgot. Even playing off the odd penny of leftover balance would be a bet, and start a visit.

Another possibilty is timing, where a session spans over the midnight hour as determined by the server, so that the tail end of the session has already triggered the next visit, but the player doesn't believe it has, so thinks their logging in the next day is what has done it. With players throughout many timezones, server midnight could be in the middle of the day for a player, and what they think of as a single session is in fact split over two visits. This is a problem that has affected many players who's timezone differs markedly from that of the casino. In the past, most casinos used EST rather than GMT because the US used to be the main market. This meant European players could misinterpret timings in promotions, with casino midnight being either 5am or 6am in the UK, depending on whether daylight saving time was in force. For Europe, this could be 7am in the summer, because GMT+2 is used. Even with GMT, an Australian player has to think carefully when it comes to acting by midnight on a promo, or in this case, not acting after midnight.

 

[PaaskeDenmark]

Just wanted to give Kudos to Wintingo. Checked my account yesterday and had £10 sitting in it as bonus
I played Adventure Palace and after only couple of spins I hit beauty posted below
I later had another big win in a spin around 50 quid. Only with 54 pence bet
I went bit up and down to around £140 but decided to hit withdrawal button, as they have the nice Clear Play system.

I made withdrawal this morning around 8am and have just been paid. Very impressed so Big Kudos to Wintingo

 

[PaaskeDenmark]

Got lucky again at Wintingo Yesterday. Managed to cashout out £350 so very happy about that
BUT not at all happy about livechat and support time on emails?? First of all after my cashout last night. I wanted to ask them to flush.... But it just kept being on waiting. After more than 20 minutes I gave up. And sent them email.
Had no reply at all. I have just sent them again........
Also not received my withdrawal yet. I am not complaining about that. As yes you cant expect withdrawals to arrive earlier than 48 hours.
I normal prefer casinos which pays within 24 hours like hmmm I will not mention any names but one of them is definitely Second to none

I also in my email suggested if its not possible to get like a waiting Queue to say what number you are etc.
But to be fair couple hours later last night live chat was quicker to respond only around 5 minutes. But responses from casino I feel should be within at least 12 hours. Or minimum 24 hours. Wintingo you got 1 hour then we are past 24 hours!!! Not acceptable.

But just to come with bit of positive. They don't ask you for full address anymore at security check. So something has been nicely improved which I was not happy about. So I can't have been only one in regards to that....

Also I would say yes Wintingo still got some issues to deserve to be accredited. Also not a lot happening in this thread I have noticed. But to be fair they are not far off. Nothing wrong with their live chat staff. But my rating of Email support on a scale from 1-10 is a friendly 2.