Win verification ongoing....

[Scotsboy]

Hello all. I'm new here and have decided to post to ask for help. Last Tuesday I joined an accredited casino in the UK and won a large amount on a well known 5 line slot machine. Not wanting to jinx my luck I decided to ring up to do a manual withdrawal. I was told that any large wins need to be verified. It's been 9 days now and even though I have been in touch with customer services on a daily basis they can't tell me when this will be verified as they are at the mercy of their software provider to verify the winnings. I had a few other wins and have been able to make 5 or so withdrawals and deposits but not from the 'big' win as I had that taken out of my games wallet for safe keeping. I am feeling frustrated that this accredited casino has not verified the win or been able to tell me how long it should take. Has anyone else been in this position and how long did a win verification by the software provider take. Any help would be much appreciated!

 

[P.V.]

Please define big win, how much? If it was a progressive then it might take some time to check out...

 

[Scotsboy]

It was about 40k...on a progressive slot...how long on average does this take to check out ? Many thanks for your reply!

 

[P.V.]

It was about 40k...on a progressive slot...how long on average does this take to check out ? Many thanks for your reply!

Since progressive's are paid by the software provider it needs to be confirmed, I do know that. Maybe some others will chime in on how long it should take, I'm not sure but congrats on your win!

 

[Jasminebed]

Congratulations on your win! There's an tab up top for I-gaming reps, you could PM the rep for the casino to see if he/she might have a better idea of how long.

Have you submitted all your ID etc? I would expect since you are a new player, process might take a little longer, but while I am sure it feels like forever, it's not that long yet when you consider weekends.

Want to share what game/software it was? Maybe someone here has had a similar experience.

 

[naththo]

If it is wide access network jackpot which is common. Then casino need to check with all other casino who are linking up to this. This will take a while and thats part of WAN jackpot verification. Good luck hope that the verification is accepted and your id/document goes well with out hitch then they will be more than happy to pay out depends on if its RTG or not. Some RTG will have limit payout per week or something like that yes. Once again congratulation on your winning.

 

[Scotsboy]

Thanks for your help everyone. I feel better knowing that the casino aren't messing me about!

 

[BMWSTACK]

OP says that he has made some withdrawals already so it seems docs are approved.

9 days seems very excessive for a verification. It probably shouldn't take more than a day or 2. I understand that there need to be verification from software provider, but a progressive should be priority #1. Its not like they have 20 other progressives at the same time. The other reason it becomes a priority is to make sure the new progressive amount is accurate. The main reason for verification is to conclude there are no errors on the jackpot.

 

[dunover]

9 days is far too long, and if it's Microgaming or Playtech it would be a few days max from previous postings. Is the casino a 'big boy' chain? If not, they could be stalling for funds to accumulate before they pay you. This is the problem with win 'verification' - it is done via the casino to the software provider and the player has no way to oversee the process or be in contact with the software provider to make sure they and the casino are singing from the same hymn sheet. Progressive wins wouldn't affect this because the software provider pays the casino in one go so the casino should forward the funds then.

 

[Scotsboy]

Apologies! It was not a progressive jackpot, just a 5 line slot with a high potential jackpot. This is potentially what is slowing the process down. Interestingly enough, I never had to provide any ID documentation to carry out my withdrawals!

 

[Scotsboy]

Dunover - yes, it is one of the big boys. I find it strange because I was able to withdraw some of the initial win the day that I won. In order to get the full whack I decided to manually cash out.

 

[dunover]

Apologies! It was not a progressive jackpot, just a 5 line slot with a high potential jackpot. This is potentially what is slowing the process down. Interestingly enough, I never had to provide any ID documentation to carry out my withdrawals!

You'd definitely need verification for 40k - high rolling BDBA were you??

 

[Scotsboy]

Sorry, I'm not up to speed with the terminology...BDBA?

 

[dionysus]

Sorry, I'm not up to speed with the terminology...BDBA?

Break Da Bank Again...microgaming

 

[Scotsboy]

Nope, wasn't that one...many thanks for all your advice, what a friendly bunch you are!

 

[albrco123]

Congrats on your win, Love to know which game?

 

[Scotsboy]

I will reveal all once situation resolved, don't want to implicate the offending party. Until then I'll just have to keep u in suspenders!

 

[BMWSTACK]

Apologies! It was not a progressive jackpot, just a 5 line slot with a high potential jackpot. This is potentially what is slowing the process down. Interestingly enough, I never had to provide any ID documentation to carry out my withdrawals!

Since its not a progressive it shouldn't take that long to verify. Actually I don't hear too often about verification for just a large line hit. This makes it even stranger.

 

[Scotsboy]

It is one of the major players with an impeccable reputation so I'd like to think they wouldn't mess me around. I did pester them by email so maybe they are being belligerent. I have to admit that at this stage I don't think I'll get the money!

 

[LaHutti]

If it's a "big player" with a good reputation you WILL get the money, unless something isn't right.

9+ days does sound like an awfully long time though.

 

[Scotsboy]

Thanks Lahutti - from my point of view I feel I'm squeaky clean, I'm not a frequent gambler, I have a wee binge then I stop for a year, I've never won this much though! I find it strange that I had withdrawals authorised without any ID being presented...is this common? I'll cross my fingers and toes and hopefully it'll be okay! I don't think you can rest until the cash is the account! Lol! If it doesn't work out then a cheeky wee PAB will be in order!

 

[LaHutti]

Have they still not asked for ID ?
I would think that would be their very first step, with a win this size. Smaller wins CAN be paid without verification.

I really wish you'd name this place. It doesn't sound quite right to me

Thanks Lahutti - from my point of view I feel I'm squeaky clean, I'm not a frequent gambler, I have a wee binge then I stop for a year, I've never won this much though! I find it strange that I had withdrawals authorised without any ID being presented...is this common? I'll cross my fingers and toes and hopefully it'll be okay! I don't think you can rest until the cash is the account! Lol! If it doesn't work out then a cheeky wee PAB will be in order!

 

[Scotsboy]

I actually emailed them today offering to provide any necessary ID to prevent having to do it later. They said it wasn't necessary and they have already authorised two or three withdrawals in this last week without any ID. They are supposed to be one of the UKs best so I'd be surprised if they are messing me about, they'll be in for a nasty surprise if they do

 

[dunover]

I actually emailed them today offering to provide any necessary ID to prevent having to do it later. They said it wasn't necessary and they have already authorised two or three withdrawals in this last week without any ID. They are supposed to be one of the UKs best so I'd be surprised if they are messing me about, they'll be in for a nasty surprise if they do

This is a bit worrying, because they are usually obliged to ask for ID when total w/d's exceed 3000 euros or pounds. It doesn't take 9 days to verify a win. I'm guessing on a Playtech slot here. If it's a big casino 40k won't dent them so I hope they aren't playing the 'delay and he'll reverse' card, but you've already said you've flushed it and can't reverse, correct? Mmmm.

There's nothing stopping you naming the software, because whether MG/Playtech/IGT/Netent there are numerous big accredited sites offering those games, and it won't identify the casino itself. Obviously naming the game might, as the chances are your 40k on a specific slot will be very noticeable to the site concerned.

Assuming your story has all the details and there are no issues we don't know, I would personally get Max on the case now, because you should have been paid already, even in the worst case scenario of a scabby Playtech 96-hour pending period. Even then, if it was a big site like Paddy Power/Boyles they pay quicker anyway and don't have a 96-hour dodge.

This is what's confusing me, because I can't think of a big casino name that pays so slow on any software. I don't blame you for being discreet in this thread, but I personally believe you are at the stage where some encouragement to expedite the payment is required.

 

[Scotsboy]

It's an IGT game, they've now had seven full working days to verify and still no joy. This is what puzzles me, it's not as if I won £100k plus. I would nt think my sort of win would be massively concerning to a big accredited casino.

 

[Deanna]

So enquiring minds want to know...what's the status on this?

 

[ChillBill]

If this still remains an ongoing issue, I'd be commencing a PAB. 9 working days is way too long, especially since you've been paid withdrawals since. If you take the PAB, your not permitted to discuss the issue here at CM (or I believe any other forum), whilst the PAB is in action.

Defaulting on that rule, can and has seen other PAB submissions, voided. So please keep that in mind should you follow this path.

 

[Scotsboy]

Well I read elsewhere on the site about someone who had a similar issue and who just forwarded their ID details to them without being asked and all of a sudden their win was processed. I did this on Monday after yet more replies of 'we are at the mercy of our software developers.' All of a sudden my withdrawal was processed and the money arrived yesterday. It was Ladbrokes I was dealing with and Rainbow Riches I won the money on. I've now closed my account as I was left with a bad taste in my mouth after the whole process. Main thing is I got the money but Ladbrokes I feel behaved very unprofessionally.

 

[vinylweatherman]

Well I read elsewhere on the site about someone who had a similar issue and who just forwarded their ID details to them without being asked and all of a sudden their win was processed. I did this on Monday after yet more replies of 'we are at the mercy of our software developers.' All of a sudden my withdrawal was processed and the money arrived yesterday. It was Ladbrokes I was dealing with and Rainbow Riches I won the money on. I've now closed my account as I was left with a bad taste in my mouth after the whole process. Main thing is I got the money but Ladbrokes I feel behaved very unprofessionally.

It seems they are.


How would sending your documents in suddenly "verify the win" if it was a case of waiting on their software supplier to analyse the result

Even worse, this was only a 40K hit, not the kind of thing that should trigger such an in depth investigation that it takes 2 weeks and counting just to reassure themselves that the software can be trusted. Maybe Ladbrokes need a tin foil hat with extra long antennae, after all, they chose the software, and presumably they trust it to deliver fair and accurate results.

So, the next time a player sinks 40K into one of their games and gets nowhere near the right RTP they should demand an in depth 14 day+ investigation into game fairness, rather than just accept that they had an unusually unlucky run

 

[dunover]

Well I read elsewhere on the site about someone who had a similar issue and who just forwarded their ID details to them without being asked and all of a sudden their win was processed. I did this on Monday after yet more replies of 'we are at the mercy of our software developers.' All of a sudden my withdrawal was processed and the money arrived yesterday. It was Ladbrokes I was dealing with and Rainbow Riches I won the money on. I've now closed my account as I was left with a bad taste in my mouth after the whole process. Main thing is I got the money but Ladbrokes I feel behaved very unprofessionally.

Yes, I'm glad you got paid, spend/invest the cash wisely. Ladbrokes would always have paid, now we know who the casino was. Actually Rainbow Riches is not a main supplier game (i.e. IGT/Playtech/MG) so that may have accounted for the longer verification of win, as as I said before those softwares would have verified far quicker. Ladbrokes have shot themselves in the foot, as now you have closed the account they won't get a penny of it back. Unless you go and spunk it on their high street FOBT's which you are undoubtedly too wise to do.....

 

[vinylweatherman]

Yes, I'm glad you got paid, spend/invest the cash wisely. Ladbrokes would always have paid, now we know who the casino was. Actually Rainbow Riches is not a main supplier game (i.e. IGT/Playtech/MG) so that may have accounted for the longer verification of win, as as I said before those softwares would have verified far quicker. Ladbrokes have shot themselves in the foot, as now you have closed the account they won't get a penny of it back. Unless you go and spunk it on their high street FOBT's which you are undoubtedly too wise to do.....

It IS actually. It's from the online arm of a long standing Fruit machine development company. The issue is not so much the lengthy win verification process, but the need to have one in the first place. It's a very simple payout hit from a non network progressive slot. There should only be the need to verify from the back end that the server delivered the win, that it was correct according to the paytable, and that the amount of the win tallies with the amount credited to the player. There should be no need to "outsource" such checks in the first place as such wins are routine fodder for a casino.

The lengthy checking of this win calls into question the trustworthiness of this game from the operator's perspective, yet players are expected to trust that the game has been thoroughly vetted and tested to ensure it performs as specified BEFORE it is opened to real money play. If Ladbrokes can't trust a payout from this game as the result of a player getting a lucky hit from a random game, can a player trust an abnormally poor session is just the unfortunate effect of being unlucky.

 

[dunover]

It IS actually. It's from the online arm of a long standing Fruit machine development company. The issue is not so much the lengthy win verification process, but the need to have one in the first place. It's a very simple payout hit from a non network progressive slot. There should only be the need to verify from the back end that the server delivered the win, that it was correct according to the paytable, and that the amount of the win tallies with the amount credited to the player. There should be no need to "outsource" such checks in the first place as such wins are routine fodder for a casino.

The lengthy checking of this win calls into question the trustworthiness of this game from the operator's perspective, yet players are expected to trust that the game has been thoroughly vetted and tested to ensure it performs as specified BEFORE it is opened to real money play. If Ladbrokes can't trust a payout from this game as the result of a player getting a lucky hit from a random game, can a player trust an abnormally poor session is just the unfortunate effect of being unlucky.

How do you know that? And you've partly answered your own question, given that this company spends most of its time making land-based compensated slots, or semi-compensated b3's and unlike PT/MG is NOT an original online developer. It seems just a simple slow response from the supplier. That's all, no need to read all sorts of paranoia into its trustworthiness.

 

[vinylweatherman]

How do you know that? And you've partly answered your own question, given that this company spends most of its time making land-based compensated slots, or semi-compensated b3's and unlike PT/MG is NOT an original online developer. It seems just a simple slow response from the supplier. That's all, no need to read all sorts of paranoia into its trustworthiness.

It's an UNNECESSARY response from the supplier, not merely a slow one. Do casinos routinely ask software suppliers to check payouts like this? Surely, if this was mere routine, there would be a proper procedure in place to expedite such checks. This looks like an action outside of routine procedures, and for what is really "small beer" for the likes of Ladbrokes, a mere 40K. At this level, the validity of the game and payout should not be in question, and the only impediment to payment should be the KYC procedure.

Something about a 40K payout got them concerned enough to INSIST on waiting out a formal response from the supplier, they didn't trust the game enough to accept that the risk of there being anything wrong with the payout is far outweighed by the risk of bad PR being generated from a long drawn out verification of the win. If they DID trust this game from this supplier the same as they trust the others, they would not have allowed a situation where the player had to be delayed due to the checking procedure as they would have paid up front and just used the supplier verification as part of internal auditing procedures, which would be looking for signs of problems over the longer term with particular products, and the performance of particular marketing incentives.

Whales would be betting high enough to be routinely hitting 40K payouts on these games, if the turnaround for checking with the supplier is of the order of 2 weeks, and it's routinely done for payouts above a certain level, rather than an exception based on a feeling that the game has malfunctioned, there would be a fair few Whales experiencing 10 day+ delays on their being able to play on the win, let alone withdrawing it. This would be at odds with the kind of VIP treatment such big players would expect, and they will be off to another operator.

 

[sososoph24]

Would someone be able to help me please. I won just over 90k. On an online site. Its been a 8 days so far and just keep being told the payments team are working hard to get my payment processed but I'm not getting any updates from them its always me going on the live chat to ask. I provided my id and address before this big win and it was verified. I have withdrew smaller amounts from them previously and they wete processed within 48 hours.
Thankyou

 

[dunover]

Would someone be able to help me please. I won just over 90k. On an online site. Its been a 8 days so far and just keep being told the payments team are working hard to get my payment processed but I'm not getting any updates from them its always me going on the live chat to ask. I provided my id and address before this big win and it was verified. I have withdrew smaller amounts from them previously and they wete processed within 48 hours.
Thankyou

If it's a legit UKGC licensed site there may be help available on this forum. Big wins often need checking with the software provider, shouldn't take more than a few days though. Which casino?

 

[sososoph24]

If it's a legit UKGC licensed site there may be help available on this forum. Big wins often need checking with the software provider, shouldn't take more than a few days though. Which casino?

Yes it is a UKGC licenced site. Iv spoken to them this morning and asked if I need to send any more documents in or anything and they come back saying - "please don't worry the finance team are dealing with your account, it has been under review for several days now and you will be updated by the finance team once the payment is processed. I can confirm no more documents are required". But its been 7 days already and iv not heard anything. I'm constantly checking my emails. Feel like its dirivng me crazy.

 

[dunover]

Doesn't sound like a big outfit then. Some may need time for a 90k payout.