Scotsboy
Dormant account
- Joined
- Oct 2, 2013
- Location
- North west
Hello all. I'm new here and have decided to post to ask for help. Last Tuesday I joined an accredited casino in the UK and won a large amount on a well known 5 line slot machine. Not wanting to jinx my luck I decided to ring up to do a manual withdrawal. I was told that any large wins need to be verified. It's been 9 days now and even though I have been in touch with customer services on a daily basis they can't tell me when this will be verified as they are at the mercy of their software provider to verify the winnings. I had a few other wins and have been able to make 5 or so withdrawals and deposits but not from the 'big' win as I had that taken out of my games wallet for safe keeping. I am feeling frustrated that this accredited casino has not verified the win or been able to tell me how long it should take. Has anyone else been in this position and how long did a win verification by the software provider take. Any help would be much appreciated!