William Hill Support Issues

Mr. C

Dormant account
I've been having trouble accessing the flash and download version of william hill.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?
 
Last edited:

scrollock

Senior Member
Mr. C said:
I've been having trouble accessing the flash and download version of william hill.

The flash lets me log in, but when I click on a game it just opens a new window, says 100% 'connecting to server' and then just stays there forever.

In the download version, it says that I'm 'trying to log into the same casino more than once', which is 'not permitted'.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?
ive had this plenty of times with will hill, both this error and the lack of help from CS.

the phone no. use to goto to a fax machine, but it looks like they have changed this now to whatever you got through to.

simple solution is to give up on resolving the issue and just open up a new account.

just as they have dont employ anyone in CS to help sort out your problem, they dont employ anyone in security to stop you opening more than one account.

i dont condone this behavior, but in willhills case where support is 100% non existant i.e. emails never answered, tel no.s that dont work, then this is the only solution.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
I agree with Scrollock. I had this problem myself a few years back.
As I recall, there is nothing in their T&C's that say you can't open multiple accounts, as long as (obviously) you don't claim multiple bonuses.

If that does not work you better find another casino because I also agree you're not likely to ever get any help from Will Hills! :(
 

Newbie

Dormant account
try this and see if it helps . Log on to the william-hill sports book .

Click Help on the top right hand corner of the sportsbook .

Next Click contact us in their support menu .

Next click e-mail and write down all your queries that you need to address them .

Been having e-mails communicated through and fro with william-hill this way for quite some time already . Perhaps you can try and see if it helps you .
 

GrandMaster

Ueber Meister
CAG
You are extremely lucky to have received a response from Will Hill. I sent them some e-mails in February 2004 and I am still waiting for a reply.
 

winbig

Keep winning this amount.
Newbie said:
try this and see if it helps . Log on to the william-hill sports book .

Click Help on the top right hand corner of the sportsbook .

Next Click contact us in their support menu .

Next click e-mail and write down all your queries that you need to address them .

Been having e-mails communicated through and fro with william-hill this way for quite some time already . Perhaps you can try and see if it helps you .

Good luck...I waited 3 months earlier this year waiting on a response regarding a bonus issue after I made a deposit. Finally decided to take my business elsewhere where they actually know how to treat a customer at all times...not just when they want to cash out.
 

Newbie

Dormant account
GrandMaster said:
You are extremely lucky to have received a response from Will Hill. I sent them some e-mails in February 2004 and I am still waiting for a reply.
Have been a customer with them since World Cup 98 ? No problems with them at all whether is it regarding cashouts , support issues . Have not really seen that kind of rude response given to me so far . I would take my business elsewhere too if they start treating me like that .
 

Mr. C

Dormant account
I got the first reply within minutes from them when I ended up finding an email address via a google search (The contact form on their site doesn't work, as with the phone number)

Their answer was unhelpful and largely irrelevant, and now I don't know what to do. I'm still waiting for clarification after replying to them.

I hope I don't get stiffed for this $80 and my bonus money/winnings so far.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Mr. C said:
I've been having trouble accessing the flash and download version of william hill.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?
I cant explain why the non-downloa dis not loading, but in my case (also when willhill did not reply) I wrked out that if you log into the non-download/download (boss casino) (as they have boss and crypto) to be able then to play in the crypro casino, you have to click on LOGOUT, not just close the casino page.

So i advise log back in, then click on LOGOUT and you should be able to log onto the crypto one
 

Simmo!

Moderator
Staff member
Good software (Crypto and Boss) and when its all running smoothly it's fine. Trouble is it's fairly obvious WH don't really care about the casino customers - sportsbook is what its all about for them and i guess casino has zero budget. Littlewoods and Ladbrokes used to be the same but those two seem to have woken up and smelt the java this year.

I had the most frustrating time ever when my casino account locked up just over a year ago. Still unresolved - i gave up...when i eventually got a response they had this really annoying system where you'd report a ticket, then some CS rep would give an answer that didn't work and close the ticket!! You had to start all over again. I gave up and took my business to Littlewoods where i've been ever since.

Their casino support issues crop up on the forums over and over and over again. Quite surprising for such a well-regarded brand.

Simmo!
 

dickens1298

Dormant account
Mr. C said:
I've been having trouble accessing the flash and download version of william hill.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?
Unfortunately, I think you're stuck. I've been able to communicate with them using their customer service tab on their website - but I think it requires an account number, which you likely would not have if you have trouble with access.
 
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