William Hill, shenanigans!

[LOOKAWAY]

Ok, so I just made the roll over on the 30nd bonus at William Hill, I go to live chat to check on the wagering and to get the bonuses removed on my deposit-so I could claim my winnings.

I knew I had to make a 35 deposit to be able to claim my winnings, but I asked anyway. She told me 40 deposit, so I thought huh, 40 really. It said in the tacs it was 35, then she went yes but if you deposit 40 I will give you a winning game to play in the next 24 hours(complete bull shit IMO)

First of all, she new I just wanted to make the deposit and cash-out. But she tries to get me to make a 40 deposit to play on.

I thought William Hill was a class act, I don't need a chat op telling me to make a 40 deposit because it will make her a happy girl. Even after I said no thanks to the 40 deposit to be told about a lucky game tip, I was offered to make the 40 deposit again.

 

[Jasminebed]

OMG!! Reps must be getting some kind of bonus for this. Like you could care less if she was happy or not.

Make me a happy player and maybe I would return.

Shennigans is putting it kindly.

 

[sparkz]

funny that,


i too had a problem with that same csaino tonight concerning the 30 bonus which i posted here


they too told me 40 deposit... the person was like almost forcing me into depositing 40 saying 40 is a lucky number,


im then told once i do deposit it i can withdraw the no deposit bonus and my deposit... but nup...still cant, when i try to cashout it says that 140 bonuses will be lost if i withdraw, however some of that is in fact the no deposit bonus iv aparantly met wager requirements for.... both live support and email support have told me that i have met the wagering requirements of the bonus and i can cashout it out.... but clearly if i did go through with the cashout id only be paid my 40 deposit and would lose all the rest


what i also dont get with them is they say its a "no deposit" bonus, but the thing is the way iv always used them bonuses is for example, im given a 20 "no deposit bonus" with 20x wagering requirements so thats 400, say i make the WR and have 60 in my account and the max cashout is 100, i can then cashout the full 60 including the original no deposit money


with william hill however from what this poor support has told me i will lose the "no deposit" amount, so if i had 100 in the account after meeting WR, i would only be able to really cash 70 out (of course thats with the "no deposit bonus" taken off which is what they are saying)


i find it disgusting that william hill, 1 of the largest bookmakers/online casinos which has been around for years and is highly respected have all this bullcrap like we have experienced... support team that bullshit telling me iv met the wagering requirements for the no deposit bonus (when i actually havent) just so i make a deposit.... and especially in your case saying about her offering you "TIPS" if you deposit.... thats either an utter load of bullcrap which goes against casino customer support policys i would imagine (and again isnt it rogueish behaviour?? temtping you to deposit with false offers) or if it is fact shes speaking and she does have some unlikely "inside" knowledge and is happy to share this then surely thats a sackable offence. I would guess that its the 1st of the 2


i think some complaint should be investigated with this situation because "tricking" people into making a deposit and lying to customers is not on at any casino let alone at the once reputable william will

 

[KasinoKing]

Oh dear! I was assured (in person) that William Hills, a fine, upstanding, honest & fair UK bookmakers had taken over Cpays, a dodgy, pushy, conniving resident of Roguesville, and that everything would be above board.
Now it's beginning to look MUCH more like the take over went the other way.

I have had dealings with their enforced live chat myself, so I know they are VERY pushy. What LOOKAWAY posted above confirms that and in fact takes it to an even lower level!

I think WH are heading towards the Rogue pit...!

KK

 

[ultra100]

OMG! This thread made my morning.

Link Removed ( Old/Invalid) ​

 

[jetset]

Will Hill may have taken on more than it bargained for with its Playtech "purchased assets" and if it is not very careful its reputation could be dented further.

 

[LOOKAWAY]

Ok I asked the chat op if I needed to send in ID etc for my cashout, I was told yes a deposit verification form would be sent to me-for me to fill out and my ID and utility bill etc to be sent in.

As I did not receive this by email, I emailed support and asked again.
It looks like they are reviewing my account by the looks of there reply, and also they said not to send this info in.

This just makes me wonder what the frick is going on

Here are the two replies they sent>
.....................................................................................................
Dear Timothy,

This is Aileen from the William Hill Casino Club Support Team.

We are unsure as to what you are asking in your email. If you could rephrase
your question, we will be happy to help you.

On the other hand, Timothy, your withdrawal request of 160.00 via NETeller is
in a pending status and the department concerned is reviewing your account. You
will be notified once information is available.

Good day.
.......................................................................................................

Dear Timothy,

This is Aileen from the William Hill Casino Club Support Team.

Please be advised that you are not required to send your documents for the
processing of your withdrawal request of 160.00 via NETeller. Rest assured
that you will be notified once information is available.

We ask for your patience and understanding in this matter, Timothy.

Good day.
....................................................................................................

Sounds like I'm going to get the run a round, here were go>^<

 

[sparkz]

Aileen was the 1 who i last spoke to via email, she was the 1 that said:


"Upon careful review of your account, you already met the wagering requirements
for the 30.00 Sign-Up Bonus you have received.

Kindly note, you have received 60.00 bonus for your first deposit. If you
wish to cash out your Sign-Up Bonus winnings, we suggest that you do not play
with your funds and immediately request for a withdrawal once you login. If
you play with your funds, the wagering requirement for the First Deposit Bonus
you have received will be applied in your account and the system will not allow
you to cash out unless you have met the said requirement."


again they too are giving me the "runaround", because iv mentioned to them lots of times that if i try and withdraw the bonus winnings + my deposit them im told i will lose all of the money except 40 (my deposit)


i could well make a PAB concerning this matter, after all some casinos have recieved rogue status for less than this

 

[Slotster!]

Blimey... That is diabolical!

"WINNING" Tip/Games etc?!?

I really hope someone from Will Hill will pop up soon and try to explain...

 

[sparkz]

Blimey... That is diabolical!

"WINNING" Tip/Games etc?!?

I really hope someone from Will Hill will pop up soon and try to explain...

completely agree there, someone from WH should indeed explain this because its neither the way people should be treated at a casino nor the way in which people expect their cashouts to be dealt with

2 threads having similar complaints concerning this same casino is not doing them any favours becasue for the sake of under 300 (mine and LOOKAWAY's withdraw requests combined) this could be detering a load of people from playing/joining there and maybe lose triple that amount in possibly player deposits


LOOKAWAY - just wondering, for you did they tell you once you had met wagering requirements that you can only withdraw winnings as such minus the 30 ND bonus (for example,if your balance including the ND after meeting WR was 100, but they said your only allowed to cashout 70?)

 

[LOOKAWAY]

Hi sparkz, I actually had them block bonuses on my account. When I finished wagering I had a 155.21 balance, then I made the 35 deposit which gave me 190.21 balance. Then I withdrew the 190, then I got a pop up saying I could only cash-out 160 forfeiting the 30 bonus-which I did.

Now this is why I think my account could be getting the look over because I went and spun away the 21 pence, which could be why my account is under review.

I think also they will catch a lot of people out by the fact you can only make one cash-out from the no deposit bonus-even after you have made the qualifying deposit.

 

[Cassa]

How do you know when you have met wagering requirements? Do you have to go to support to ask? I only usually play at microgaming & there it tells you how much is real money & how much is bonus.

 

[sparkz]

How do you know when you have met wagering requirements? Do you have to go to support to ask? I only usually play at microgaming & there it tells you how much is real money & how much is bonus.

from me experience of playtech, the way you usually can find out if you have met wagering requirements is by asking support..

with MG the bonus releases itself from bonus to real cash, 10 at a time as the bonus is met so you pretty much know its met

usualy if you ask support at a playtech casino they will say if you have met it or how much more you need to wager until you meet it, then you can check via your comp points (usually 1 point = 10 wagered) to get a rough idea from then onwards as to how much you need to wager to meet it if you havent already


LOOKAWAY - glad you interpreted my post concerning -30 that i did before cause iv jsut read through it and there was numerous errors in figures i mentioned lol...still half asleep


for me its i got the 30 deposit, played and played, got to 80.32, then was told i had met the WR, i deposited 40 and got a 60 1st deposit bonus, so the total balance was 180.32

next they said a few times i can withdraw 90.32 (80.32 ND minus the 30 ND value + my deposit of 40) however upon requesting payout of 90.32 it says i will lose 140.32 worth of bonuses (and thus only be able to cashout my 40 deposit) so clearly the WR wasnt met but the reason for the deposit was because i was told i had met the WR (I would not of deposited at that time otherwise)

for me a ND bonus can always be fully cashed out, on any other casino once meeting the WR iv been able to cash the whole ND Bonus balance out including the amount that was given as the original ND Bonus.


The last thing i heard off support was last night saying again i had met the WR and could cashout 90.32 but as i mentioned above if i requested a cashout i would only be able to withdraw 40 and lose the rest of the balance.... i sent them another email (swnt the same 1 twice) however have not had a reply yet....useless

 

[maxd]

i could well make a PAB concerning this matter, after all some casinos have recieved rogue status for less than this

We now have a direct connection to senior Will Hill management so we should be able to get issues dealt with promptly. As ever, read the Pitch-A-Bitch FAQ and have at it!

 

[sparkz]

We now have a direct connection to senior Will Hill management so we should be able to get issues dealt with promptly. As ever, read the Pitch-A-Bitch FAQ and have at it!

thanks for that reply

 

[Mousey]

This is bad... very, very bad. It's unprofessional, it's pushy, it's simply... really bad form. The OP should have been 'informed' of the $40 'promo' (if that's what they want to call it), yes, but with a clear explanation -- not: 'make me happy'. And WTF is a 'TIP' on 'winning' game?? To those who have some idea of RNG, this makes no sense at all. ... sheesh

This is not Customer SERVICE. *thowing hands up* I give up... Online casinos have gone batty...

But look on the bright side... it isn't often that it would only take $40 to make a woman happy. (I'm KIDDING people)

 

[jetset]

Will Hill needs to be very careful that it does not further damage its reputation in this new deal with Playtech....this sort of thing doesn't auger well for its image going forward imo.

 

[vinylweatherman]

I have just been reading the thread started by sparkz, but it seems this is no "technical error" as he was told, it looks to me like POLICY for reps to attempt to get players to deposit 40 instead of the 35 stated in the terms.

The reps also give spurious rerasons for this, sparkz was told that 40 was a lucky number, lookaway was told they would be told which game was going to be a "winner" - really so Playtech can rig a game to pay a specified player then

This shows more than ever that these issues are CURRENT, and although William Hill say things are changing, they should ALREADY have changed, since William Hill has been running these casinos for MONTHS now.

This is not even one of the purchased assets, but William Hill Casino itself, their in house brand, which should NOT be tainted by the old rogue casinos they bought in.

What next, PHONING players to get them to reverse, or offering them "secret" verbal deals (I had this from Enter casino).

 

[Cassa]

I have been waiting over 11 hours on a an email from them. I have spent nearly 2 hours with online support (2 seperate people, same issue) they are really very slow at answering. All I asked was - I have opted for bonus's & understand that in the terms & conditions that I have to make a deposit before I can withdraw winning from the $30 no deposit bonus, If I make a deposit does the bonus come automatically & if it does how do I make the withdrawal?
Both girls have then asked me have I met wagering requirements, which I am pretty sure I have as I have $900 up & played for over 6 hours which is a surprise as that has never happened to me on a bonus or a deposit of $30 lol. Anyway they said I have to wait for a comfirmation email. I spoke to the first girl over 10 hours ago - no email, the 2nd girl was 1/2 hour ago, so I am hoping to get the email soon. Is my question really that hard to understand or is the way I try to explain things, lol.

 

[sparkz]

I have been waiting over 11 hours on a an email from them. I have spent nearly 2 hours with online support (2 seperate people, same issue) they are really very slow at answering. All I asked was - I have opted for bonus's & understand that in the terms & conditions that I have to make a deposit before I can withdraw winning from the $30 no deposit bonus, If I make a deposit does the bonus come automatically & if it does how do I make the withdrawal?
Both girls have then asked me have I met wagering requirements, which I am pretty sure I have as I have $900 up & played for over 6 hours which is a surprise as that has never happened to me on a bonus or a deposit of $30 lol. Anyway they said I have to wait for a comfirmation email. I spoke to the first girl over 10 hours ago - no email, the 2nd girl was 1/2 hour ago, so I am hoping to get the email soon. Is my question really that hard to understand or is the way I try to explain things, lol.

same crap they gave me sorta,

umm, i can answer the questions for you ,


1stly if you made a deposit and was granted a "bonus" you can still cashout your no deposit winnings as long as you dont play once that deposit bonus has been issued because if you did even make once spin once its been applied then you will be stuck and have to play through that wager requirement

next, make sure you have 100% met the wager requirements for the no deposit bonus, remember that BJ etc only counts towards 20%, the best way you can do this is by actually asking the live support the simple question of "have i met the wagering requirements for the no deposit bonus yet?" they should be asking you if you have met it, you should be asking them so they can check and see on their systems

remember also the total money you have from the bonus IS NOT WITHDRAWABLE. say you had met the requirement and had 100 in your account... you can only withdraw 70 because 30 is the bonus which cant be withdrawn

if you have met the WR and you make a deposit, then you can cashout the total combined (minus 30), all it will do is cancel any new bonus added to your account when you deposited as long as you havent played since the new bonus was applied

 

[AussieDave]

Well I'm flabbergasted

William Hill Casino catch phrase "The Name You Know and Trust"...
7 decades of gaming knowledge with a reputation of fair play.

One would think (hope) that the upper echelon of William Hill would be aware of the dubious and questionable antics of CPays when they entered into this merger.

I can only imagine that things are like they are because Will Hill has kept the previous support team.

How to tarnish/ruin 70 years of gaming experience...Easy...Merge with CPays


Cheers
T

 

[Cassa]

same crap they gave me sorta,

umm, i can answer the questions for you ,


1stly if you made a deposit and was granted a "bonus" you can still cashout your no deposit winnings as long as you dont play once that deposit bonus has been issued because if you did even make once spin once its been applied then you will be stuck and have to play through that wager requirement

next, make sure you have 100% met the wager requirements for the no deposit bonus, remember that BJ etc only counts towards 20%, the best way you can do this is by actually asking the live support the simple question of "have i met the wagering requirements for the no deposit bonus yet?" they should be asking you if you have met it, you should be asking them so they can check and see on their systems

remember also the total money you have from the bonus IS NOT WITHDRAWABLE. say you had met the requirement and had 100 in your account... you can only withdraw 70 because 30 is the bonus which cant be withdrawn

if you have met the WR and you make a deposit, then you can cashout the total combined (minus 30), all it will do is cancel any new bonus added to your account when you deposited as long as you havent played since the new bonus was applied

Thanks for that. I have asked support twice have I met wagering requirements, the first time last night at 10.30pm - I was told I will be sent an email, this morning no email so I went to support again asked the same question got the same answer, still no email & it has been nearly 24 hours. Maybe they have too many people cashing out & decide if they ignore then some will go away, lol. I made a screenshot of this mornings chat but I mustn't have done it properly cos it is not in the folder where I saved it I will make a deposit over the weekend sometime & then try to withdraw & see how I go. In the meantime I will play down to the allocated $300us - actually I might make it $330us just in case, lol.

 

[vinylweatherman]

Well I'm flabbergasted

William Hill Casino catch phrase "The Name You Know and Trust"...
7 decades of gaming knowledge with a reputation of fair play.

One would think (hope) that the upper echelon of William Hill would be aware of the dubious and questionable antics of CPays when they entered into this merger.

I can only imagine that things are like they are because Will Hill has kept the previous support team.

How to tarnish/ruin 70 years of gaming experience...Easy...Merge with CPays


Cheers
T

It looks like they went over the company accounts, but did NOT look into their reputation among players. They may have walked blindly into this simply because they trusted Playtech software, not knowing how many Playtech casinos were rogue, and that in general Playtech does NOT get involved with sorting out it's rogue operators.

It would have been convenient to keep the old support team, but what they have done is even WORSE, they have let go the original William Hill team, and let the old Cpays support team loose on the flagship William Hill branded casinos. The result is that the William Hill casino is being dragged down to the Cpays level, rather than the old Cpays casinos being dragged UP to the higher standards of the William Hill brand.

CM and Max have posted that upper management at William Hill are looking into these issues, but it is too late, their reputation is being continually beaten down by these problems, and the longer they leave it to get the problems sorted, the harder it will be to restore the good name of William Hill.

This entire joint venture idea has been a disaster for them (at least in terms of perceived reputation), they should have left Cpays and Playtech well alone. If someone had done their research properly, looking at how the Cpays casinos were treating customers, they would have seen the need to either ditch the deal, or get rid of all the old Cpays baggage from day one, and bring in new managers and CS staff.

 

[sparkz]

Thanks for that. I have asked support twice have I met wagering requirements, the first time last night at 10.30pm - I was told I will be sent an email, this morning no email so I went to support again asked the same question got the same answer, still no email & it has been nearly 24 hours. Maybe they have too many people cashing out & decide if they ignore then some will go away, lol. I made a screenshot of this mornings chat but I mustn't have done it properly cos it is not in the folder where I saved it I will make a deposit over the weekend sometime & then try to withdraw & see how I go. In the meantime I will play down to the allocated $300us - actually I might make it $330us just in case, lol.

i know 2 other people have posted after you and i would like to reply to them also but i have had a few nice refreshing ales at the beer festival (1 or 2 too many) so im not feeling 100%, i will check these tomorrow

but i will say that when i asked if i had met WR they checked and told me direct on live support, bit strange they are telling you they will send an email... very odd

 

[sparkz]

right, iv decided now william hill have 100% lost my custom, i often used to bet in william hill betting offices... NOT ANYMORE, i may of made a deposit on that william hill casino... NO CHANCE NOW

they have well and truly put me in the shit and to be quite honest im getting properly fucked off with it i just feel like banging my head against the wall or going back to bed for a week.


When i made the deposit i registered my card under the "credit card" section, it was NOT a credit card but as with most casinos they list registering credit cards/debit cards and "cash cards" under the same section usually named as "credit card".


now yesterday they asked for a copy of the front and back of the "credit card" i used to make the deposit, i sent pictures of the back and front of it which clearly state on the card "cashcard" i.e not a credit card, not a debit card but a bog standard solo cashcard only, which is mine, contains my balance (its used as a business card so any money i get from own businesses gets paid into there) no money is borrowed to be repaid back like a credit card.

Anyways i sent them a copy of the card, then they send back that they want it to be signed, i told them plain and simple, i wont sign it just because a casino asks me to because iv had that card about 7 months and since its a cashcard i only can make withdraws via a cashpoint so i only need to know the pin, thus i never got round to signing it. Although i did say after that i may consider signing it and sending it tho them if they can guarantee my withdraw will be processed with no more "cock ups"

an email i also got at the same time is requireing me to send back "credit card" deposit forms, do they not have any brains? any time before i deposited with a cash card/my actual debit card iv never had to sign these forms, i believe its only for safety because if someone is actually using a credit card then potentially they are "borrowing" money thus have to send back these forms for security? correct me if i am wrong. any deposits i have made at any other casino with my cards have never needed me to sign and return these forms in fact the person who started this thread even said they said they would process his withdraw and he wouldnt have to send any id or anything.

Whats worse is how many people have a fax machine in this day and age??? very few i think, i certainly have never had access to 1 or used 1. and they specifically ask:

"Please sign and fax the above to:"

note "FAX", i didnt enter a fax number upon signup so they should clearly know i have no access to a fax machine


i believe it to be just "stalling" my withdraw, who would of thought that because of the once reputable "william hill" i am no longer gonna bother with "no deposit" bonuses


utter crap imo

 

[Cassa]

I still haven't received the email from them yet, I think I will wait & see how you (Sparkz) go before I make a deposit. Guess your the guinea pig

 

[sparkz]

I still haven't received the email from them yet, I think I will wait & see how you (Sparkz) go before I make a deposit. Guess your the guinea pig

lmao, yay,

i gave into them in the end and sent what was needed, front and back of my card, then they wrote back saying it must b signed..grrr... pretty lame since who this day and age signs their card because its either used via "chip and pin" or with your own pin at the cash point.

nevertheless i signed it and sent it em back, they accepted,

now as i mentioned to them i dont have a fax machine they told me i could print it out and send it. As i have no printer either i wrote the exact words out and signed it...

then got an email back saying its "invalid", so i had to run down the road, go to the neighbours, copy and paste what the declaration says and signed it, i sent them a digital image of it and they best had accept it because i must of looked like a right idiot at the neighbours... "hey there, umm...i know your busy but this pain in the ass casino wont pay me unless i print off this declaration form...can i use your printer??"


edited update:

originally the writen declaration wasnt valid, now after sending a copy of the declaration i printed of the neighbours printer and signed i got the email:

"you need to print out the ENTIRE form for us to consider it as valid.

Once we received the valid document, you may rest assured that your request
will be immediately processed."

what the hell are they on about? then want the whole copy of a piece of paper? they want the whole email printed off?

its caused me no end of grief today, talk about compulsive gamblers stopping day to day activitys to gamble, iv stopped all my day to day activitys today just to satisfy them.... iv wasted no less than 3 hours today responding to them, transfering over images to send them and the rest of the time with my head resting in my hands thinking "oh dear", time i certainly would rather spend enjoying the nice day or playing with the kids

 

[BubbleG]

As far as I can see William Hill have simply franchished their name. This william casino club operation bears no resemblance to the level of service, cash out speeds etc ive come to expect from will hill.

I never actually got to cash out from casino club so I havent experienced problems financially but the live support are simply arrogant and rude and im going back a few months.

I simply wanted to know why I couldnt use "quik Cash" at a william hill operation, obviously they didnt have a clue what quik cash is. (IF you dont know then you can go to a will hill branch and deposit cash for use online, unlike the similar Ukash option which allows you to depost cash at many shops in europe the quik cash option also allowed withdrawls so in effect a withdrawl from willhill has for a long time been intstant cash)

It was at this point i thought to myself, wow if they dont except will hills own payment system for cash outs and with drawls via the BnM branches then how can William Hill Casino club be a true will hill operation.

 

[sparkz]

the thing with william hill just putting their name on the proudct is that they should really be making sure that their staff are at the same reputable levels as they are in any betting office

its like there weatherspoons here sells nice ale for 1.29 a pint. if someone lived here and drunk that then moved to another town with a franchised weatherspoons pub selling the same drink for 3 a pint then that would of course piss em off a bit which is very similar to this because there local which they are used to (aka william hill betting office) for good prices is a ripoff when they try another pub with same same name which they assumed to be reputable.


talking of payouts at this casino... its pretty crap if im honest...


after spending about 6 hours taking images and sending them of signed deposit forms, my card, over n over again once it was all accepted i asked about the withdraw and they said "Your account has been updated and you will be contacted via email with
further notifications regarding your withdrawal request."


over 2 days on and still nothing... its been over 5 days since i requested the withdraw and its still only pending as "waiting" on my account

 

[sparkz]

just as an update for people..


i emailed em last night and was told that id recieve an email when my withdraw had been processed...

today got email:

"It seems that youve done well at William Hill Casino Club s gaming tables.

Following your request to cash in on your gaming success, I am happy to confirm that weve processed your withdrawal. "

, however of course it hasnt shown as in my bank yet, by time it shows in my bank i expect it to be a total of 8 days since requesting payout

 

[LOOKAWAY]

Hi, just to let you all know-I received payment last night at 10pm.

 

[Cassa]

Hey that's great news, hope you receive it soon. I guess I will make my deposit now & see how I go. I still haven't been sent that email but I'm definate I have made the wagering requirements as I won nearly $4000 then played it down to $350. I do have 1 question now if anyone can help as I see the OP & Sparkz made a deposit then withdrew their winnings plus the deposit - when I make my deposit can I just withdraw my winnings & still play with the deposit + bonus or do I have to withdraw the deposit as well & forfeit the bonus. I did ask the chat this as well & they said it would be included in the email that I'm still waiting for, lol. Edited to add: Lookaway - that's great, good to hear.

 

[sparkz]

Hey that's great news, hope you receive it soon. I guess I will make my deposit now & see how I go. I still haven't been sent that email but I'm definate I have made the wagering requirements as I won nearly $4000 then played it down to $350. I do have 1 question now if anyone can help as I see the OP & Sparkz made a deposit then withdrew their winnings plus the deposit - when I make my deposit can I just withdraw my winnings & still play with the deposit + bonus or do I have to withdraw the deposit as well & forfeit the bonus. I did ask the chat this as well & they said it would be included in the email that I'm still waiting for, lol. Edited to add: Lookaway - that's great, good to hear.

hmm let me think...

im still puzzled as to them saying they will email you to tell you weather you have met the wagering requirements or not because as i mentioned when i asked on live support they checked for me and told me...

before making the deposit i advise you to make sure 100% that you have met the wagering requirements (ask again on live support) because if you did make a deposit and tried to cash it out without making the WR then you will forfeit the ND bonus .. although from what you say it does seem highly likely you have met the WR

from what i gather say you deposited $40 and got a $60 bonus, if you dont play at all before withdrawing then it should be fine to withdraw just the nd bonus winnings... however if you play when that bonus is applied then you wont be able to withdraw anything until you have met that new deposit WR.... someone correct me if im wrong

 

[sparkz]

for all who wanted to know:

my moneys in my bank today so its taken maybe just over a week since requesting the money to get paid

im going to now email them requesting my account is closed for good, certainly they have shown they dont have reliable customer support and due to the hassles they caused me it isnt worth playing there again

 

[coxwel]

i also joined the casino, i am from germany think thats the problem.

after signin up my account was locked and their customer service never answered to my emails?? wtf?

i already read in some forums they have problems with german players??

anybody the same experience?

cheers

coxwel

 

[KasinoKing]

Can I ask anyone who has taken William Hills 150% sign-up bonus - was your bonus Phantom or Cashable?
i.e. Did they take the bonus off when you cashed out?
(Not the 30 free-chip)

Thanks in advance.
KK

 

[sparkz]

Can I ask anyone who has taken William Hills 150% sign-up bonus - was your bonus Phantom or Cashable?
i.e. Did they take the bonus off when you cashed out?
(Not the 30 free-chip)

Thanks in advance.
KK

yeh

i got the ND bonus, played it through WR, made a deposit and got 150% bonus (40 deposit, 60 bonus)


i cashed out right away and that deposit bonus amount was taken away, if you cashout and dont play at all after the 150% bonus then it will be taken away and the cashout will go through fine, however if you play after that bonus has been applied then the funds will be "locked" until you have met the WR

 

[vinylweatherman]

i also joined the casino, i am from germany think thats the problem.

after signin up my account was locked and their customer service never answered to my emails?? wtf?

i already read in some forums they have problems with german players??

anybody the same experience?

cheers

coxwel

RUDE - that's WTF

William Hill have allowed their brand to be trashed by these incompetents running this particular show. It has ALREADY begun to affect their B & M operations, with poor experiences with the online operation causing players to consider boycotting the high street operations too.

One of the STRENGTHS of the online operations of the high street bookies WAS this ability to withdraw from your online account over the counter at the high street branches. I am certain that this WAS on offer when William Hill had the Crypto casino, and were considered reputable despite not being accredited here at the time, but clearly they have now done away with this option- and this is PROGRESS

Coral (chartwell) also had this option, and I even have a local Corals bookie less than half a mile away. Pity it was a Chartwell casino, or I might have continued to play. I would now check whether this option still existed before playing there again, even though I would probably not use it whilst they offered quick Neteller payments. If Coral have removed this facility, I would consider this "negative progress".

CM is in contact with the top people at William Hill, but these top people need to get out of their "ivory towers" and see the bullshit being shovelled out generously to the players of the online brands, and how this is steadily damaging the entire brand's reputation.

There SHOULD be a VERY SIMPLE way for a UK player at William Hill to get verified. GO TO A HIGH STREET WILL HILL SHOP & get staff there to "notarise" your documents, cards, face etc.

 

[sparkz]

RUDE - that's WTF

William Hill have allowed their brand to be trashed by these incompetents running this particular show. It has ALREADY begun to affect their B & M operations, with poor experiences with the online operation causing players to consider boycotting the high street operations too.

One of the STRENGTHS of the online operations of the high street bookies WAS this ability to withdraw from your online account over the counter at the high street branches. I am certain that this WAS on offer when William Hill had the Crypto casino, and were considered reputable despite not being accredited here at the time, but clearly they have now done away with this option- and this is PROGRESS

Coral (chartwell) also had this option, and I even have a local Corals bookie less than half a mile away. Pity it was a Chartwell casino, or I might have continued to play. I would now check whether this option still existed before playing there again, even though I would probably not use it whilst they offered quick Neteller payments. If Coral have removed this facility, I would consider this "negative progress".

CM is in contact with the top people at William Hill, but these top people need to get out of their "ivory towers" and see the bullshit being shovelled out generously to the players of the online brands, and how this is steadily damaging the entire brand's reputation.

There SHOULD be a VERY SIMPLE way for a UK player at William Hill to get verified. GO TO A HIGH STREET WILL HILL SHOP & get staff there to "notarise" your documents, cards, face etc.

Completely agree there,


I do remember it was like that, was it when they had games like 1 of my favourite slots "sheerluck holmes" ? if you won you could create a ticket, print it out and then go to william hill betting office and they scan it in/pay out the winnings...im sure it was something like that...as you say "Coral" also used it... wasnt that all hosted on something called "Eurobet"? the same as gala bingo and 1 other too


Its too true all that. Like they should of branded that casino sooo much closer to home, as you say. Would certainly be easier to go into a william hill betting office, show them id n whatnot, maybe get a "players card" in the post and then simply use that card number.

Its almost like this william hill casino isnt william hill at all but thats the problem. Iv seen more ads for this WH casino than the sportsbook and betting WH site so people may think "oh its william hill, they must be good" and then experience these problems and think "what crap, im going to avoid them altogether"

I for 1 have avoided any william hill betting offices since that occasion (we have 2 here) mainly to make a stand. After all my problems at the WH casino site i want to show its not acceptable and show the whole company has lost my custom

 

[Marie2473]

Just a quick question. The few of you that managed to complete the wagering - what games did you play?

 

[sparkz]

i played all sorts, from what i remember a lot of that farmers market slots,

 

[LOOKAWAY]

Just a quick question. The few of you that managed to complete the wagering - what games did you play?

DR. Lovemore at 9 lines.

you could play a higher variance slot first-then switch to DR. Lovemore.

 

[KasinoKing]

Just a quick question. The few of you that managed to complete the wagering - what games did you play?

I didn't take the 30 freebie, but the 150% SUB (because I thought it was cashable until I went to cash out & only then found out it was Phantom! )

Still made it though, and for anyone interested this is what I played:-

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Obviously the best game was Wanted Dead or Alive; it was the first time I'd ever played it, and at first I thought it was pretty rubbish. My opinion had certainly changed by the end!
(I just wish I hadn't wasted 332 on Bonus Bears & Desert Treasure... )


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Old Attachment (Invalid)

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:gunmen:

 

[vinylweatherman]

If William Hill are advertising here in the Uk, they become bound by UK laws. These have recently been strengthended to include the banning of 31 specific trading practices. The OFT and local trading standards are having a purge on offending businesses, and there is no reason that internet businesses should be exempt.

William Hill are in THIS jurisdiction, so could be held to account if they violated either of these consumer protection laws. The most likely penalties would be bans on misleading adverts, and fines. If they receive censures from the OFT and Advertising Standards Authority, their brand will suffer even further damage.

They have NOT "just acquired" many of these casinos - the deal was done months ago, and they have had William Hill casino FOR YEARS, and it is William Hill casino itself that this thread is about, so they CANNOT use the recent acquisition excuse for this.

There are NEW problems still being generated from the acquired casinos, and these problems are happening under William Hill Online management.

 

[Cassa]

I tried all the games out, I quite like Bonus Bears. Dessert Treasure is absolute crap, my favorites are Great Blue & Wild Spirit.

 

[coxwel]

hi

now they also allow germans to play, and i must say this casino was great.

i got 30 nd met the wr, i deposited 40 the bonus from that was deleted by support...

in the terms it says that the max withdrawal is 300 but my question is, shouldnt it be like 300 max winnings to cash out plus depsoit makes 340?

because support told me 300 is max, because my balance got up to 800 -) these slots payed crazy.. -)


so if theres anybody who received the max amount + depsoit plese let me know..


cheers

coxwel

 

[Cassa]

Sorry I can't help you, I spent all my winnings while they were farting around to see if I had made WR

 

[coxwel]

th thing is.. i still have about 500 in my account.. 300 withdrawal is pending.. but normally after wihdrawal my account should be zero? iam used to it at playtechs..

but in their terms theres no statement that says that the max cashout amount includes your deposit.

as i won from freechips i always had to make these depsoits for verification.. and received them back..



hope smb who was as lucky as me to cash out max will show up soon..


cheers

coxwel