Yes, quite so old bean.
Makes you wonder why she is so desperate to turn this into a full on bashfest?
Something doesn't seem right.
One thing I think I can resolve....I think the rep is telling the truth about there being "no outstanding winnings due". Surely, if neither the solitaire was completed, nor the collect button pressed, wouldn't that mean it was an unfinished game? If so, it would explain the lack of winnings outstanding, as the bet has not been resolved.
The OP is clearly hijacking the forum for their own agenda, which is crazy given the horrible RTP of the game. If she is ahead of the game, it must be her that is doing something dodgy.
Hi Nifty
Imagine the following:
1. This has happened to you a number of times. You tell them to check.
2. William Hill says you are cheating (this is impossible). You tell them to check.
3. William Hill then says no, you have a connectivity error. You tell them to check.
4. Nothing gets done. The game automatically resets after some time and you are on the receiving end of insults, insinuations and nonsensical replies.
5. It happens again. Same old story. You decide to investigate.
6. You realise the truth, don't care about the gaming operator anymore, just want everyone to know the truth, the crux of the matter
This is essentially the case. I am not hijacking the thread - it is my thread!
Yes! I am "bashing" them, as you put it. The reasons are clear!
The William Hill rep. is very quick to throw accusations. I am merely providing very compelling reasons to show that his accusations and reasons are way off the mark. In addition, my compelling reasons clearly show the responses from William Hill are not in the direction of the truth.
I have been playing on William Hill Vegas since 2006. I am definitely "not ahead", as you put it
. As William Hill will be able to tell you, £ is not a concern for me
. But as I said, I am on a mission to find the truth and get to the bottom of this matter. Think about it. Just spend a quick moment to think about it. Why have I never been shown any logs, not even when this happened on previous occasions?
As Casinomeister pointed out, this is a complaints section. My intentions are clear. They have been clear from the outset. I want to make everyone aware of this recurring problem, this problem that remains unaddressed. As pointed out by some of you, unmodified logs from William Hill would be very useful. There is nothing forthcoming. Never have been. Apart from wild accusations. Like the ones now made by Nifty
It is crystal clear that my words are backed with screenshots (I am keeping other material private for now), as well as very sound reasoning that can be repeated on the Solitaire demo game as well as my 'stuck' game.
Re-read the response from the rep. He himself doesn't know what the problem is, but as usual, conveniently puts the blame on me. "Connectivity", he says now. I think my previous long post clearly shows that this is, at best, a wild guess. Would you not prefer answers such as, "Our logs, reproduced here for you...."? Instead of the vague response, "we believe...connectivity...."?
I ask the following questions:
1.
How it it even possible for me to "cheat"? I repeat, I have been a high-stakes player for the past 6-odd years. If I have been cheating, surely I would be winning, all the time
This is not the case. If I were cheating, surely William Hill would have banned me years ago. Or even a week ago! (I play Solitaire regularly).
2.
Note their MO pattern and reasons given. It is clear that I am not telling lies, cheating, or anything of that sort. At worst, as Casinomeister pointed out, I am "over-complaining".
3.
Why won't they show any "logs"? Why come up with "reasons" such as "connectivity issue on my end", when they are so clearly unsure of the fault at hand. I must also ask why the game "crashed" and became "stuck" at such an "interesting point".
4.
Nifty comes up with "the game is unresolved". If this is the case, why can't the game relaunch properly, from where it left off? Nifty says that the game is "unfinished". So I ask! Why can't I finish the game? Why can't they "resolve" the game? Or... does "resolving" the game mean a reset?
5.
From 4., why do they give a response stating that "there is nothing outstanding...", and if you were to re-read the post from the William Hill rep., clear indication that the game is over, when as Nifty puts it, the "game is unresolved"?
Finally, please allow me to quote Sherlock Holmes:
"If you remove the impossibles, whatever remains, however improbable, must be the truth".
With this in mind, I concur with Nifty's observation - something doesn't seem right!