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Bitch and Moan Will Hill....how rude?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Supababe, Jul 16, 2018.

    Jul 16, 2018
  1. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Just over a week ago it was my birthday. Traditionally, my inbox is bursting with nice bits and pieces from casinos but this year it was sadly depleted.
    Late evening I wondered if the new privacy email rules meant that I had bonuses added to my accounts but had not had the email so I went on a hunt at the top 5/10 places that I deposit and play at. Found 1 or 2 so thought it easier to quickly check with live help or drop an email... asking if they offered birthday bonuses.
    These were not begging or pleading messages...just simply a query about their promotions.

    Today I was shocked to receive this email from Will Hill:

    Will Hill....how rude?: 6A0EF8F8-84B6-4169-AB1F-F0825CF98136.jpeg,Jul 16, 2018


    Yes I am an over sensitive female,!who reads into things too much and suffers with a little paranoia so may be over reacting....
     
  2. Jul 16, 2018
  3. sufferinsilence

    sufferinsilence Full Member

    Location:
    Belgium
    I agree that last part is a bit rude, they didn't need to include that as they already made it clear that they don't give out free bets anymore but are doing it differently now.
     
  4. Jul 16, 2018
  5. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    So, boys and girls... cross Will Hill off the list of places to check for any birthday bonuses or for nice customer service.

    Following the arrival of their email, Of course I had to reply without thinking lol.

    Here was my response:

    Will Hill....how rude?: 036B7C7A-6206-41F7-8C74-8A891BC17A39.png,Jul 16, 2018
    Will Hill....how rude?: F125EE39-E047-461B-9A79-6FA84B9071AE.jpeg,Jul 16, 2018
     
  6. Jul 16, 2018
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    If you asked about a birthday bonus then it was really rude and I would reply in the same manner.............which I see you already have:D
    If you didn't mention your birthday then you can take it as just some information and move on.
     
  8. Jul 16, 2018
  9. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I can tell you're really angry by the massive font :eek2:
     
  10. Jul 16, 2018
  11. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Then the next email from them is what has really made me turn into a raging crazy witch.....

    Will Hill....how rude?: D7A3CF36-0CE3-47D5-820D-BFC7C3C1BEB5.png,Jul 16, 2018

    I NEVER ask, and never have asked for anything free and rarely use live chat.

    I had the age of gods promo break once due to a tech issue and was advised by their twitter feeds to other customers to ask in live help. This needed to be done every day to get each set of 10 fs.
     
    snorky510238, Mouche12 and mack341 like this.
  12. Jul 16, 2018
  13. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    'Monitor your contacts'?

    'Take further action?'

    You must register/login in order to see the link.
     
  14. Jul 16, 2018
  15. sufferinsilence

    sufferinsilence Full Member

    Location:
    Belgium
    Now that is a very rude response from them, even if your initial reply wasn't very friendly they should keep their cool and reply in a professional manner. Wow.
     
    kou187, weesie, Mouche12 and 3 others like this.
  16. Jul 16, 2018
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You should try and send it to someone higher. This person is not doing a good job. Not at all!
    I would probably ask them to go to hell, but that's me, and I'm not as nice as you.

    Happy belated Birthday:D:cheers:
     
    Borgie, ladyhawke, slotter999 and 3 others like this.
  18. Jul 17, 2018
  19. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    They definitely read that as freebie-hunting, and have real trouble differentiating by the looks of it :rolleyes:

    Most casinos (used to) automatically give a birthday gift OR deposit bonus without sweat. Now asking for a mere bonus is an affront to their good name :cool:

    Still, this is going to slowly become the norm anyway. Casinos don't care if you've deposited 20K over 12 years, loyalty is dead :cool:
     
    Borgie, weesie, orion and 4 others like this.
  20. Jul 17, 2018
  21. mack341

    mack341 Full Member

    Location:
    south east england
    I think this Gio bloke is on a wind up mission, he knew "i'd like to kindly ask that you don't contact our customer services team for free bets or bonuses going forward" would likely aggravate matters. I wonder what training casinos give to their customer advisers, writing sh*t like this is not going to help william hill retain customers, which is basically his job.
     
    Last edited: Jul 17, 2018
    snorky510238, Borgie, weesie and 5 others like this.
  22. Jul 17, 2018
  23. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Yeah, he was being a Gio-rk off alright!

    Old habits die hard
     
  24. Jul 17, 2018
  25. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Who is doing who a favour here? It’s like I should be honoured to be allowed to play at their shitty, disorganised and bad mannered staff run casino!
    Their UKGC fine hasn’t taught them anything. I am not surprised that they were one of the first casinos in the firing line.
    Even now they still have major inequalities in treatment of customers, they still have loopholes that less honourable customers exploit and they still need to streamline their various branches.

    If it wasn’t for them many daily offers that are built outside I would close my account in a heartbeat. But then would I contact live chat to do so?
     
    Last edited: Jul 17, 2018
    goatwack likes this.
  26. Jul 17, 2018
  27. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Gio's good I hear
     
    Borgie, Supababe and stokes like this.
  28. Jul 17, 2018
  29. stokes

    stokes Experienced Greenhorn

    Occupation:
    Engineer
    Location:
    Springfield
    I think it may be a good time to check Will Hill if they have a freebet for me. They must give me some freebie if I won't ask it for my birthday. They seem to be in a generous mood.:p
     
    nikantw, Borgie, Supababe and 2 others like this.
  30. Jul 17, 2018
  31. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Just to let everyone know, my FreeBet Day is on the 21st of October :cheerleader:
     
    nikantw, snorky510238, Borgie and 2 others like this.
  32. Jul 17, 2018
  33. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Glad it’s not just me who finds their promo pages an assault on the senses.

    As for WH. They should send Gio off to complete his customer services training and send him a gentle reminder to not be such an arsehole.
     
  34. Jul 17, 2018
  35. mack341

    mack341 Full Member

    Location:
    south east england
    Quite correct Goatwack :thumbsup:, I have pulled that link, deliberated for 10 mins before posting it and I made the wrong decision :(:(
     
    Last edited: Jul 17, 2018
    Supababe and goatwack like this.
  36. Jul 17, 2018
  37. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Jesus guys, let's not start with the doxxing :laugh:
     
    mack341 likes this.
  38. Jul 17, 2018
  39. mack341

    mack341 Full Member

    Location:
    south east england
    This heat is addling my brain and judgement, can't we just have a couple of cold days soon.
     
    Supababe and goatwack like this.

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