Buster1984
Newbie member
- Joined
- Jan 18, 2022
- Location
- nottingham
Hi just a query. I was playing on the phone casino site and was in the middle of a game and had acquired free spins which I began winning on. I was then kicked off game and locked out of my account. The message I get now just says I’ve reached deposit limit and I need to send updated documentation of source of income, to update deposit limits. As I have stated I was in the middle of a game and haven’t requested increase. So now I can’t access account to complete and find outcome of spins or withdraw. I have sent my wage slip and emailed phone casino and just keep getting same response wait for review they need to check documents thoroughly it’s only one wage slip. They will not answer my questions about my free spins. Can they just kick me off in middle of game and lock me out. I understand I have to wait for my documents to be checked which is now been three days but they will not answer my questions.