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WIGGING OUT!! Any help would be great!!

wanda5

wanda5

Full Member
CM Veteran (10yr+)
Joined
Jul 30, 2003
Location
lala land
HI I am new here & hate that my first post is gonna be a bitching post but I am tripping out because money is being taken out of my account and no one seems to be able to help right away, yet hundreds, even thousands have dwendled away...this is the deal...we gamble A LOT & we stick with 2 casinos & sometimes venture out. This month we played at Golden Tiger & River Nile. Our total spent was $10,257 (I verified that through cash check at both casinos) yet over $15,000 has been deducted from our bank account this month. We have not played since last week, yet every day there are more charges going through. I called River Nile who then sent me to Sendvia, who processes there accounts & sendvia 3 days ago told me to email them a copy of our bank statement. I did that, & never heard from them, the next day I called back & they gave me a different email address to send it to, did that & never heard back, called them today and "max" told me that I could not just email them my statement, that it had to be from my bank & faxed to them. I told them that all I wanted was a copy of what they had charged me for and which casinos they charged me for. He said he could not do that without seeing my bank account first. Which seems like bullshit to me because now I am worried that they are going to try to change the numbers to jive with my bank account. We cancelled our cards so that NO more could be charged and we even withdrew all our money from that account. As I said we have not played since last week, well today even though the cards were cancelled, yesterday our ending balance was $17 when we closed it out & today we are negitive $700. My bank said those charges were pending & they had to let them go through, but I dont know what the hell they are. I have not yet faxed my statement in fear of the numbers changing on thier end & my bank says that we have to file fraud charges & wait 60 days...Has this ever happened to anyone??
thanks for listening & any advice will be appreciated!
 
I can see why you guys are frantic! Both of these casinos are Microgaming powered and well established, if that is any comfort to you. They do not have reputations for crooked conduct although River Nile belongs to a group with a reputation for slow paying.

Let's see if our contacts can wake someone up over there.
 
I forgot to ask...is there any way to copy the play check or cash check statements? It would make me feel more at ease if I could copy them & then send my bank statements, so if it were altered I would have proof. Also, what i found to be really crazy is that I just added up all of the charges from just River Belle on my bank statement (which I made a mistake above & called it River Nile but it is in fact River Belle) Anyway on my cash check statement it says I spent $3208 in July but my bank account totals $7605 in charges from them. I could only get bank info from the 11th of the month to now so who knows how much more was charged between the 1st through the 11th.
thanks again.
 
Wanda5,

Get this little program called SnagIt, log into your casino, go into Bank, then check History, take a picture and a text file of your account, then check the deposits against your bank statement, mark off the deposits on your checking account from the ones showing in your casino History.

Take a list of all fraudulant debits to your bank and fill out a form for each one with their Fraud Department there. It'll be handled.

Same thing has happened to me, whether it's this one casino in question or the payservice they use, won't know til investigation is complete. But the bank will recover what was stolen, plus, any Insuffecient fees your bank has charged, will be refunded to you also.
 
When you play at an online casino people, go into your History and use a program for screen capturing , I use SnagIt 5, great one, and take a .bmp, pic.. of your deposits, withdrawals, etc, and a text file of it. It will help in recoverying any monies stolen from your checking/credit card account. That is what saved my butt.

My money is beginning to be credited back into my checking now, it comes in small amounts, since this involves 3 different payservices used...
Hmmm? Three different payservices committing fraud, or, one certain casino??
 
Hi Wanda5,

they have a trial version of this, but email me at [email protected] .. I'll send it to you so you'll not have to search for it, it's not a big program.

Some of these casino are DOS based ??, takes full screen and can't access anything while they are running, but most has in the Options area to make it small window, you may have to do this to be able to execute the program.
 
Good Wanda5 .. now, everytime you play a casino, go take that picture of your History.

Good Luck !!!

And from now on, Please Do Not send your bank statement>,s<, to any of them.
 
Hi Wanda5,

Once I got all the forms filled out, one for each charge, it took a week and half for first amount to show back in my checking, then one week after that another credit ... still waiting for rest, bank said it'll take up to 45 days from when you filed forms to settle it completely. I've got one week to go to make that 45 days -- business days--, so hoping the rest will be there then.

Oh, besides recoverying the stolen monies, all the banks Insuff. and overdrawn charges will be credited back to you once all is settled, and guess what? Whoever thieced your monie, the bank makes them pay back that Insuff...etc.
 
Hi Wanda5,

Once I got all the forms filled out, one for each charge, it took a week and half for first amount to show back in my checking, then one week after that another credit ... still waiting for rest, bank said it'll take up to 45 days from when you filed forms to settle it completely. I've got one week to go to make that 45 days -- business days--, so hoping the rest will be there then.

Oh, besides recoverying the stolen monies, all the banks Insuff. and overdrawn charges will be credited back to you once all is settled, and guess what? Whoever thieved your money, the bank makes them pay back that Insuff...etc. charges.
 
Good Luck, Wanda5. Hope everything will be fine soon. I had similar situation and it's really scary to see it happened.(My amount is very small compared to yours).

Jinnia, great suggestion. I will give it a try, too. Thank you for the tip.
 
Jin, I am trying endlessly to figure out how to take the pic with snag it. My problem is that the casino is full screen & I dont know how to capture it. It keeps capturing the Icon at the bottom BEFORE I open it...any tips?
 
Thanks bewitch, I am sorry this happened to you, although I seem to feel comforted knowing its not just me... because that would be REALLY scary. I tell you what though, this sure makes you want to stick with just one casino FOREVER because when you play at several, its so hard to figure out what is what on your bank statement and I dont know about you but my bank keeps charges in "pending" for a long time, so some payments dont clear until a week later, which, if you play a lot can be even more confusing to figure out because the dates dont jive. I love to gamble & I have won quite a bit (lost quite a bit too) but I think from now on for me, its stick to one casino & also I will only use neteller. Whats a real drag too is that they dont cut you off when you have reached your credit card limit. That really screwed us up because my husband & I both use to play until they cut us off, so we knew what we were spending. Our limit on our card is $500 per day. Well we would both play at different times of the day & if it cut us off we knew one of us had maxed out for the day, but recently, I played & kept going to the bank getting $50 at a time and I though hmmm it sure seems like I have gone over my limit, so I checked my cash check and not only did I spend $700, but the same day my husband spent $900...it NEVER cut us off. Even worse, a few days later neither of us had played and when we tried to pay for dinner we were REJECTED...when we called the bank they said it was because of so many "pending" charges. BUT that night, just to see if it would work, we deposited $100 into a casino AND IT LET IT GO THROUGH! So its all really screwy!
 
You are welcome bewitch ...

Wanda5, look in the Options tab in the casino, most has an option to make the casino window smaller. If not, try holding down your CTRL .. ALT key on keyboard while hitting the letter P . See if this will bring SnagIt up.
 
Wow :eek:

I think you are right about using Neteller. It will show you how much you deposit on each casino and you can track it, too.

Online gambling is my little hobby since my kids are in summer camp this time. My budget is only $500. I am not a big player (One website hostess call me not a real player one time.) Gee, you better be careful about the bank thing. I have to close my bank account and reopen a new one. You probably have to do that, too. Just to protect yourself.

Jinnia is right. Don't send your bank statement to casino. You never know who and what will happen. Casinomeister is really good with helping people. I think he will help you out.

Good luck. I really mean it. AND WELCOME TO JOIN US. :yes:
 
Ooooo, Wanda5 is more trusting than I use to be.

Attach Removed (Old not found) Wanda5, send any personal information straight to the meister, not in a post.
 
Wanda5,

I just looked SnagIt over, the icon it made in your task bar, click it once, leaving the SnagIt window up, log into your casino, once you're ready to capture the information in your History, press (ctrl)(shift)(P), you should see it activate, then move your cursor over entire image you want to capture, left click mouse, then your image will appear in it's own window, click on finish, then name and save file.
 
I must be retarded! Or it could be that all these years of bleach... finally reached my brain? Thank God you need a password to get into my casino accounts! Although if any of you want to win me some money youll have to register your credit card, mine has been cancelled...so youre more than welcome ! lol jeeze! I havent been to bed yet and its already noon, all of this stuff has me going nuts! Thank God I have this board to chat with because I really could not stand hearing all the "i told ya sos" from friends & family lol No matter how much I tell them I win, they still act as if I am getting scammed...they would have a feild day with this!
 
Tell me just ONE human animal who isn't retarded to a certain point!! LOL

Don't feel alone on the friend and family issue Wanda5, though I have received a lot more in winnings than my deposits amount to, I still hear how stupid I am for playing online casino's. I just laugh and go on, but now, I'm beginning to wonder.... (smile)

Just got an Attach Removed (Old not found) , why don't all of us here at the meister pull our monies and start our own online casino??? Attach Removed (Old not found)
 
Well, when I hit (ctrl)(shift)(P)nothing happens, I wonder if it has something to do with River Belles viper software. It doesnt even have an option to make the screen smaller. When I try to capture, It puts a red ring around the icon in my tool bar but as soon as I click on it, the capture stops & when I hit (ctrl)(shift)(P) after I pull the casino screen up nothing happens.
Could I be a bigger pain the arse? lol
 
Not a pain at all Wanda5 ...

Click on the SnagIt icon once, when it's little window comes up on your screen, leave it there. now log into your casino, leaving the SnagIt window up. When you get the information you want to take a picture of, hold down your CTRL - SHIFT key while you push your letter P key. This should make a red (not sure of color) out line on your screen. If so, just left click your mouse button anywhere within that red line.

You may have to register the program also before allowing you to use it. Not sure.

What casino are you using. I'll load it and try getting SnagIt to work on it.
 
duh!! Riverbelle .. gee!!!
 
Jin, IM IN!! And lets rig it so only WE can win! lol WE WILL BE RICH WOOOOHOOOO! I too have been lucky enough to have more credits than what I have put in. I dont work, but my husband owns his own biz & works so many hours & sometimes I pull in more in a month than he does. Gambling has become a full time job for me lol. He likes to gamble too, but he doesnt win like I do. Even when I try to give him key advice he doesnt take it & even though we will never figure out when a slot will hit, there are some good things to know that can get you at least some good long play time even if you dont win big. Of course, I have a new theory every day...but there are a few that I stick with that seem to work well for me. When I figure out where to post it, maybe we can share some winning ideas, I need to learn the rules about the boards & where to post things so that I do it all right.
 
Wanda5, I don't have a certain way of play, just punch them buttons and see what happens ...grin

Let's see, the up front costs are, how many thousands?? grin

I just loaded Riverbelle, and SnagIt works with it, you just have to have SnagIt's window pulled up and left up when you pull up Riverbelle.

Let me know if you get it to working. And, it wasn't a red outline, it was a green one that showed ...grin
 
Jin I DID IT!!!! I set the timer for 5 seconds which enabled me time to pull the screen back up before it took the snapshot...awesome program! If my credit card hadnt been cancelled, I would have ordered the whole package lol
Thanks a bunch!
 
You are most welcome Wanda5. Glad it's working for you.

If everybody would take a picture of their History at the casino they play at before logging off. It would also help the meister solve some issues players may have.
 
Wanda5, you should also know that cashcheck doesn't always show accurate information. I've had instances where it doesn't show all of the deposits I'd made, or doesn't update the status of withdrawls. That may explain some of the discrepancies.
 
WHOLLY CRAP! Bry, I was just reading your "chit list" of casinos NOT to play at and although Golden Tiger isnt on the list, they use Ecash...I have a whole slew (pages) of Ecash.com on bank statement. I have been playing at Golden Tiger for years, so I never thought the problem could be with them...I am about to start calculating. The nightmare continues...
 
Wanda5,
Welcome to Casinomeister, however I am sorry that such a nightmare of a problem brought you here. One time I made two charges at Crown Vegas Casino. I used "On Demand Funds" to make one deposit, and an ACH from my bank for the other. Well, each charge showed up 5 times on my bank statement. I could not figure out what the heck went wrong and I thought Crown Vegas put the charges through 5 times each. After a few days, I figured out that the only connection between my different ways of depositing was my bank. This was in May of this year. I went into my bank, asked for the manager and told him to pull up my bank records beginning with May 1st. He was reluctant to use his precious time on me, but when I threatened to close all my accounts, he became more than hospitable. I checked each day and when I got to May 19th (I believe that was the day) there it was...5 charges for each deposit. The culprit was not the casino, it was my BANK. I was furious, and told the manager if it ever happens again, they can say goodbye to each and everyone of my accounts. The bank was very nice, they reimbursed $60 in fees that I incurred due to hitting my overdraft. That was so nice of them...NOT. Wanda please make sure that it is not your bank putting through these charges. Even though, I had called my bank inquiring about these charges, they kept insisting that they were put through by the merchant. It was not until I made them pull up my account and I viewed each days transactions with my own eyes that they were BUSTED.

I hope you get all your money back, and I am sure you will...now that Bryan is working on this problem.

Linda
 
linda7,

did you receive the file?

do you IM?
 
Linda,
Thank you for that info. I am sorry you had to go through it. Can you please tell me how you could see that it was the banks fault on your statement, I am not sure how to tell.
thanks a bunch!
Wanda
 
Dear Jinna and Wanda,
Jinna, thank you so very much for sending me the file. You are very kind and helpful.

Wanda, when I saw the charges listed on my account, it was the bank that told me that they made the error. I would have had no idea, especially since they were pulling up my account on their computer and I was just reading the charges. I hope all works out for you.

Linda
 
Dear Linda, I can't believe it's the BANK. Who will ever think about this? It's great you catch it.

Wanda, maybe you need go to the bank first thing tomorrom morning. Good luck from my heart and hope everything will clear out for you. I will go crazy if it happen to me. (Did you get some sleep yet?)

BTW, it's nice you don't have to work and ca gamble all day, LOL. I didn't work (for money), either. I am board member of a non-profit organization and a Chinese Language school. No pay, but have a lot of fun and get to make great friends.

Take care and get some sleep. I believe Bryan is working hard on it for you. Good night, everyone!
 
You're welcome Linda7 .. did you get it working for you?
 
Well, my husband is going back to the bank tomorrow. I am so mad!! AFTER we CANCELLED our credit card on the 28th, we took all of the money out of that account. And now today I have all these overdraft fees, yet the bank said they would not let anymore go through! When we called them today, they said that charges that were "pending" HAD to go through. But they didnt show as pending when we cancelled the card. We have not played since last Friday...this is really just CRAZY!!! What really pisses me off is that we do not have overdraft protection, BUT THEY PAID THEM ANYWAY!!! So now we are over $1800 negitive in that account from whoever being paid PLUS 18 overdraft fees! I dont understand the runaround I am getting from Proccyber services, all I want is a list of exactly what they charged me for, why is that too much to ask for?? it seems very simple! Give me a list and let me check off what I have on my play check so I can at least know which freaken company is which. Proccyber & ecash both use so many different descriptions on my bank account that I dont even know who is who.LOOK AT THIS...7 different company names and I only played at TWO casinos & I have 12 pages of this...
07/28/03 CHECK CRD PURCHASE 07/26
You do not have permission to view link Log in or register now.
LIMASSOL CY 432374XXXXXX180974727106G1QNL5SB7 ?MCC=7995 111900659DA $100.00

07/23/03 CHECK CRD PURCHASE 07/21 Link Removed ( Old/Invalid) ++ DF 432374XXXXXX1809 24601906B5XJK114A ?MCC=7995 111900659DA $100.00

07/22/03 CHECK CRD PURCHASE 07/17
You do not have permission to view link Log in or register now.
++ GB 432374XXXXXX1809 24601906A5TWGN1YW ?MCC=7995 111900659DA $50.00


07/22/03 CHECK CRD PURCHASE 07/20 Outdated URL (Invalid) TEL AVIV IP 432374XXXXXX1809 74403036B15NK12KR ?MCC=7995 111900659DA $100.00

07/21/03 CHECK CRD PURCHASE 07/16 SENDVIA.COM ALDERNEY GI 432374XXXXXX1809 7472710670KHW9RKH ?MCC=7995 111900659DA $50.00

07/16/03 CHECK CRD PURCHASE 07/14 SUN INTERNET SERVICES HERTFORDSHIRE GB 432374XXXXXX1809 7472710640KHYN1S3 ?MCC=7995 111900659DA $40.00

07/16/03 CHECK CRD PURCHASE 07/02 DC 851343 37TOURS FR 432374XXXXXX1809 749738065JMRH49J6 ?MCC=7372 111900659DA $48.60

Look below for even more fun!...
Account History - All History ( 1 of 3)
Date Description Amount
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
 
Wanda5,
Today when your husband goes to the bank, he must emphatically tell them that the charges posted to your account after July 28th were due to the banks error for accepting charges to a closed account. They then have two choices, either they can cancel and refuse to pay the pending charges, or pay the charges themselves!
Also, if you have any other accounts with this bank, close them all, because they will take from your savings, money market etc to cover whatever is not available in your checking account. Also, if you have a list of all the purchases you have made at the casinos (and since you only play at 2 casinos, tell them to send you an email listing your purchases) tell your husband to speak to the manager and tell him that you want to go over each days transactions beginning at whatever day you choose or feel this fraudulent activity started. It does not matter if you have 5 dollars or 5 million in this bank...you are entitled to examine your account whenever you feel it is in your best interest. Make sure that the manager is crystal clear on the fact that you will NOT pay one penny of these fraud charges, and the ones that are pending DO NOT have to be paid. Thats a lie!!!! Banks can be difficult, however, they survive on your business. Therefore, tell hubby not to be shy about demanding that they act responsibly and are sensitive to what you are going through. I will be thinking of you and hoping that these issues are resolved.
Linda
 
I really don't know what is going on but I read the last few messages and saw ProcCyber was involved. I have used a credit card to purchase before thru ProcCyber and had extra charges billed from them. I stop using CC because of this. So I do wish you luck. ProcCyber processes MG and FL and like MG and FL ProcCyber Sux
 
Have to agree with murder1 here, took me around 18 months to get them to stop locking my accounts.
Previously had sent a request to me for ID info, which the e-mail happened to bounce back to PCS.

Instead of sending to another e-mail they had on record for me or even phoning me, they choose to simply not contact me & just lock all my accounts.

It was not until I aquired a gaming card, that Payspark contacted them on my behalf & fixed this all up. PCS support can be extremely painful & frustrating to deal with.
 
Which casinos use them? Maybe I should avoid them for a while. However, I only use firepay or Neteller now.

BTW,Glodge, you are "old" timer now. I like your cashier, GCash. I think they did a great job for you!

(Message edited by bewitch on July 31, 2003)
 
Well, still no word from ProcCyber...if they were not screwing me I think they would have at least responded. NOT knowing is the WORST! The bank credited me back for the 18 $31 charges & informed me that I am not the only one going through this with the casinos. If I was a shmuck or someone who they made very little money off of, I could understand maybe NOT being priority, but I spend thousands every month, sometimes with no cash outs so I cant understand it. what sux is like I said, it may not be ProcCyber, BUT HOW THE HELL AM I SUPPOSED TO KNOW IF THEY DONT TELL ME WHAT THEY HAVE CHARGED ME FOR???!! GRRRRRR On top of it all I used Prepaid ATM today & lost $600 in less than 15 minutes on treasure nile & never even won more that $60 (one time) while playing...its just not my week! lol BUT im no QUITTER! I just thank God that were financially secure enough to have taken this kind of blow...I would feel so bad for someone if they were not & this happened to them. Our bank says the soonest we will see any money will be 45 days. The problem is that I dont know which ones to file fraud charges on so I cant even file the paperwork unless I just guess & I dont want to screw anyone thats honest, or lose my gambling privies, so I am really at a total standstill/loss. My husband is taking me to the Isle of Capris to gamble tomorrow to get me out of the house & away from these troubles...wish me luck!!
Hugs & best of luck to all of my new friends!
 
Good luck and have fun! You need to get out the house, just be away from all the stress and COMPUTER, too.

You are right about "NOT KNOWING is the WOREST". I am glad your bank give back the extra charge.

It's nice you don't have to worry about money. Not too many people can say that. I force myself save 1/3 of our income directly to the investment (so I won't gamble it all. LOL ) And we always PAY off all the credit card no matter what. So we are not rich, but we have a good life.

Have a wonderful weekend and relax, hope everything will be fine soon.
 
Wanda5,

Go into the casino's you deposited with. Use the program you have to take a image and text file of your History at each one, compare the Approved deposits against your bank statement, the debits that don't match up with your History account, file Fraud forms on those.

I went through days, shoot, 2 weeks of just comparing my History with bank statement, then 3 days at the bank filing the fraud forms.

Isle of Capris in ..... Tunica, Boonville???

Best of Luck !!!
 

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