what's up with Mega Moolah?

[retlaw]

Nope, no answer, no email so far. Do you think I should get on Live Chat and enquire again?

I think you should do.It is 3 days ago and still not an answer!!
As far as I know they cannot retrace it,and in fact this is not acceptable.
In this case it is not about a lot of money, but it also can happen if a lot of money is involved.