what´s wrong with deckmedia casino group (miami club, sloto cash, slots capital)

[hoff1985]

Still no news... I'm wondering if i will get my huge cashout of 300$ today...

I got the point that Georgina (Ms Sloto) feels not too good and i hope her all the best, still i want to raise the question if it's OK for a accredited casino to have a rep not visiting the Forum for 2 weeks? This situation is now ongoing for over 1.5-2 months and the rep always only checks back after about 2 weeks. The casino would have had the chance to get a temporary replacement for this time!

 

[Mousey]

What's wrong with this group is what has bothered me for ages... if MsSloto isn't here 24/7 payouts get clogged/ignored/delayed/lost. I know their processor is a one trick pony - WT only - so will be limited in how much can be sent. BUT I don't like it that her attention is needed so very often. Reps are here to help out with the 'occasional' problem that pops up with accredited casinos. What about players who aren't Casinomeister members? I agree with Hoff, that someone with authority to actually 'help' should fill in in here as Rep while MsSloto is out/afk.

 

[hoff1985]

I agree. And i think after all these weeks of problems i think someone at Casinomeister should challenge Slotocash/Deckmedia.

Of course they always pay so from that perspective it's fine. BUT AFAIK they don't anymore follow all the rules for an accredited casino and the payout description on this page is not valid anymore. Slotocash in 24 hours? In my dreams!

I think on some point Casinomeister should push them a bit... We had several ongoing problems in the last few weeks... And there were several posts from different members...

But right now the situation is:

-> The Support tells different things, and as more as you push as clearer the answers are
-> When the Rep (Sloto) is not around, no one cares.

 

[hoff1985]

Now i got the payment.... Not to Skrill as i have chosen, but to Neteller. I think someone pushed it out manually, maybe they're having issues with Skrill again.

 

[Casinomeister]

I'm in the process of contacting them now.

 

[Balthazar]

I'm in the process of contacting them now.

I didn't see this thread so I posted another one

https://www.casinomeister.com/forums/threads/is-slotocash-still-accredited.57760/

Sorry.

 

[Balthazar]

What's wrong with this group is what has bothered me for ages... if MsSloto isn't here 24/7 payouts get clogged/ignored/delayed/lost. I know their processor is a one trick pony - WT only - so will be limited in how much can be sent. BUT I don't like it that her attention is needed so very often. Reps are here to help out with the 'occasional' problem that pops up with accredited casinos. What about players who aren't Casinomeister members? I agree with Hoff, that someone with authority to actually 'help' should fill in in here as Rep while MsSloto is out/afk.

If their Skrill account is f*cked how come they could accept all my deposits without any problem?

 

[labeled]

I'm glad Bryan is checking into this, because I'm about to lose it. After speaking directly with one of the finance/cashier staff yesterday, who seemed to only now understand the problem with the WU transfer (after emailing about the exact issue, with exact details almost daily since 6-28, a week and a half), she said she'd been in contact with WU and they were in the process of cancelling the transfer. When my wife logged onto WU today, it still shows as ready to be picked up. Support stated "The sender has not contacted us about this issue at all, only you." (If you remember, it's in her name - in the incorrect order, think Doe Mary Jane - because I fell off a ladder and crushed my larynx and broke my foot.)

Timeline:
6-9 $2k WD approved at Slots Capital
6-25 $480 WD approved at DN Rival
6-28 WU transfer sent - two transfers, $1k each. One worked, one was wrong
Almost daily emails sent trying to get them to change or cancel and reissue the $1k. Nothing but stalling.

7-9 told they'd spoken to WU and were cancelling, asked if I had another means to receive my money - notice that now it's over "5-10 days" on my 2nd WD and it's not been paid either, as they're going to send it all together

7-10 find out WU hasn't heard a word from them. No ATTEMPT to correct this has even been made since it was sent on the f*cking 28th of June.

Incidentally, I've sent several requests to Sloto, who is completely out of pocket on CM. I'd say this is EXACTLY why we need reps for a group to be accredited - this is a major FUBAR and I need major help correcting it, but have absolutely ZERO recourse.

 

[hoff1985]

One thing i learned early is that "Cashier problems" only happen with withdrawals... Casinos make sure you can still always give them your money

 

[Mousey]

I'm glad Bryan is checking into this, because I'm about to lose it. After speaking directly with one of the finance/cashier staff yesterday, who seemed to only now understand the problem with the WU transfer (after emailing about the exact issue, with exact details almost daily since 6-28, a week and a half), she said she'd been in contact with WU and they were in the process of cancelling the transfer. When my wife logged onto WU today, it still shows as ready to be picked up. Support stated "The sender has not contacted us about this issue at all, only you." (If you remember, it's in her name - in the incorrect order, think Doe Mary Jane - because I fell off a ladder and crushed my larynx and broke my foot.)

Timeline:
6-9 $2k WD approved at Slots Capital
6-25 $480 WD approved at DN Rival
6-28 WU transfer sent - two transfers, $1k each. One worked, one was wrong
Almost daily emails sent trying to get them to change or cancel and reissue the $1k. Nothing but stalling.

7-9 told they'd spoken to WU and were cancelling, asked if I had another means to receive my money - notice that now it's over "5-10 days" on my 2nd WD and it's not been paid either, as they're going to send it all together

7-10 find out WU hasn't heard a word from them. No ATTEMPT to correct this has even been made since it was sent on the f*cking 28th of June.

Incidentally, I've sent several requests to Sloto, who is completely out of pocket on CM. I'd say this is EXACTLY why we need reps for a group to be accredited - this is a major FUBAR and I need major help correcting it, but have absolutely ZERO recourse.

Please PAB. I'm serious.

I know getting money from there to here is complicated. But lousy CS should not be accepted as par for the course.

 

[labeled]

Please PAB. I'm serious.

I know getting money from there to here is complicated. But lousy CS should not be accepted as par for the course.

I just spoke on the phone with Louise, the head of finance. She stated that she's been on vacation, but they have in fact been in contact with WU, and they are getting that part fixed now. She will have the 480 done tomorrow (why not today? who knows) and the rest to either show up with that 480 or when it it returned from WU. If this goes much farther I'll PAB, but I've shared too many details so far to do so, I think. It's the Sloto group, you don't feel as if you need to be cagey "just in case" you need to PAB.

I didn't want to take a call (my work does NOT need to hear any part of this, plus it hurts to talk and I sound like a 95yo on my deathbed) but I'm glad she did call as she did make me feel as if the deposits would be made in a timely manner now.

FWIW, the transfer still shows as "ready to be picked up." And instead of simply transferring what's due, they're treating the WU problem as if it's "our" problem, not theirs.

eta: my officemate just informed me I'm delusional - apparently I don't sound like a 95yo, but a "half-slaughtered yak, maybe."

Another edit: The wu transfer is now showing as "there is no transfer with that information" so that's definitely good.

 

[schnuggi]

Happy

Hi there,
I'm happy that Bryan will get in touch with them; I can' t open a PaB, cause I got all my money, but it would be interest what' s going on with them and of course, the problems a casino have with the cashier always concerns just a Pay Out , never a deposit,... surprise, surprise,.....;-)))

 

[Casinomeister]

Yeah, it's true the operator is on vacation, and one of her staff should be opening an account in the forum to help square away any outstanding issues.

 

[bsilva028]

i nver got problem there, including not this month but june i made a cashout and it was paid in the usual time (72 hours)

i never gotta paid in 24hours like (at least by what is posted) some users get.
but also never tooked more than 72 hours

 

[vinylweatherman]

Yeah, it's true the operator is on vacation, and one of her staff should be opening an account in the forum to help square away any outstanding issues.

Fair enough, but why is the whole business in apparent meltdown just because one person has gone on holiday.

The real problem is that the staff that are left have been pretty hopeless at keeping things on track, and far too much has relied on the rep being here to do the job the CS and Finance staff are paid to do.

On holiday now, but what if she leaves the company? Do we then consider the business finished and run whilst we can just because one person leaves.

It is VERY risky to have the wellbeing of a business so reliant on a single person, and it's also a significant risk for customers of such a business.

 

[MisterBJ]

I'm glad Bryan is checking into this, because I'm about to lose it. After speaking directly with one of the finance/cashier staff yesterday, who seemed to only now understand the problem with the WU transfer (after emailing about the exact issue, with exact details almost daily since 6-28, a week and a half), she said she'd been in contact with WU and they were in the process of cancelling the transfer. When my wife logged onto WU today, it still shows as ready to be picked up. Support stated "The sender has not contacted us about this issue at all, only you." (If you remember, it's in her name - in the incorrect order, think Doe Mary Jane - because I fell off a ladder and crushed my larynx and broke my foot.)

Timeline:
6-9 $2k WD approved at Slots Capital
6-25 $480 WD approved at DN Rival
6-28 WU transfer sent - two transfers, $1k each. One worked, one was wrong
Almost daily emails sent trying to get them to change or cancel and reissue the $1k. Nothing but stalling.

7-9 told they'd spoken to WU and were cancelling, asked if I had another means to receive my money - notice that now it's over "5-10 days" on my 2nd WD and it's not been paid either, as they're going to send it all together

7-10 find out WU hasn't heard a word from them. No ATTEMPT to correct this has even been made since it was sent on the f*cking 28th of June.

Incidentally, I've sent several requests to Sloto, who is completely out of pocket on CM. I'd say this is EXACTLY why we need reps for a group to be accredited - this is a major FUBAR and I need major help correcting it, but have absolutely ZERO recourse.

Sounds like musical chairs.

 

[Sloto]

OK to summarize this thread 4 members had withdrawal issues for the following reasons:

1. Withdrawal requested on Saturday and finance were off so, ewallet payment made on Tuesday. (not acceptable but all previous withdrawals paid in good time)
2. Error made our side with first payment method used and poor communication. (I am dealing with this now)
3. Neteller would not credit our account with funds due to it coming from a different location, so funds went back and forth until finally funds were credited to our account. (member has now been paid)
4. Poor communicator from support over documents so member reversed withdrawal. (again I am dealing with this issue)

The outcome of this thread is we need to improve our communication when things don't run to plan, so it doesn't always come back to cash flow problems as this really is not the case.

Please accept my apologies for the late reply and I will ensure someone is on hand to respond in my absence

Best Regards

Ms Sloto

 

[vinylweatherman]

OK to summarize this thread 4 members had withdrawal issues for the following reasons:

1. Withdrawal requested on Saturday and finance were off so, ewallet payment made on Tuesday. (not acceptable but all previous withdrawals paid in good time)
2. Error made our side with first payment method used and poor communication. (I am dealing with this now)
3. Neteller would not credit our account with funds due to it coming from a different location, so funds went back and forth until finally funds were credited to our account. (member has now been paid)
4. Poor communicator from support over documents so member reversed withdrawal. (again I am dealing with this issue)

The outcome of this thread is we need to improve our communication when things don't run to plan, so it doesn't always come back to cash flow problems as this really is not the case.

Please accept my apologies for the late reply and I will ensure someone is on hand to respond in my absence

Best Regards

Ms Sloto

3. is a type of cashflow problem, and for the player receiving a withdrawal via Neteller, it is obvious that the problem is NSF on the merchant side. With no explanation from the operator, merchant NSF issues are seen as a symptom of cashflow problems. In your case, it was down to Neteller "jerking you around", which in turn caused you to be "jerking around" at least 1 player.

Where 3. occurs, the best course of action would be to be open and honest about the situation and ask the player if they can accept an alternative method of withdrawal. The problem with NSF in merchant accounts is also resolved by itself if new deposits flow in. To the player community however, it looks like the casino is out of funds, and needs fresh deposits in order to honour queued withdrawals.

This can create an effect where deposits dry up as players want clarity over what is going on, and this in turn makes it even harder to pay queued withdrawals, which convinces even more players that there really is a serious cashflow issue.

From the players' perspective, there is no way to tell what is really a temporary issue and what is a sure sign of a casino going under.

When Purple Lounge was in trouble, it was able to hide the severity of the problems by stalling tactics and paying high profile withdrawals (such as woes posted in the forum and PAB cases) from deposits still coming in. This only shifted the problem from victim A to victim B, and so to avoid being "victim B", players take "victim A" tales of woe pretty seriously.

The sheer number of casinos that have gone under taking players' funds with them has made players pretty "paranoid" when a string of delays hits an otherwise fast paying operation. The problem is compounded for US players as they know that their funds are often subject to arbitrary confiscation by the DoJ, but that when this happens, operators are keen to misdirect players from the truth in order to keep the deposits flowing in.

The Purple Lounge case also made it crystal clear that even the supposedly reputable regulators do very little to ensure that players' funds are safe from operator problems.

I find it odd that Neteller would mess a long standing merchant around when they just want to add money in order to pay players. Surely they know who you are, no matter what one of your business accounts is used to refill Neteller.

As a Neteller VIP customer, I can simply add the details of a new method of funding, and there is no issue of Neteller "jerking me around" when I try to make a deposit. It's more likely to be the bank that blocks the transaction until I confirm it to be genuine.

I would expect merchants to be given similar levels of treatment and trust as long standing VIP customers.

All this means that as far as players are concerned, the inability to refill a merchant account means that the business has no source of funds from which to draw.

The final problem is that all it takes is for you to be away for the whole operation to appear to fall apart. Good business practice would be to ensure that the loss of a single member of staff cannot risk the collapse of the business itself, or cause irreparable damage to it's reputation.

Whilst you are here to help players, there should be an easy means for players to get this help through the usual channels, and this was the problem, they couldn't.

 

[labeled]

I'd also add that payments aren't being sent within the stated deadlines in many cases. I can't even remember the last of mine that didn't require a followup past the 10 business day period. It seems as if, at least for some of us, biz day 10 is only the beginning of when we "might" be sent a payment, not when it can reasonably expect it to be deposited. (Obviously this is a US facing observation, but it's going on with others using ewallets in Europe as well.)

To be blunt, I should never have had to have a transfer sent via WU on the 28th - it should've already been in my account on June 21st. Ditto for the 6-25th payment.

 

[silcnlayc]

Excellent observation on this. I too am finding that the payout is not being done in the timely manner as stated, but AFTER the 10 day period when checking with support and when funds should have already arrived, this does not include the mandatory 24-48 hr waiting period required so now we are in the 12th day and it still hasn't been SENT to the bank account. Bad, bad customer service.

.

.

I'd also add that payments aren't being sent within the stated deadlines in many cases. I can't even remember the last of mine that didn't require a followup past the 10 business day period. It seems as if, at least for some of us, biz day 10 is only the beginning of when we "might" be sent a payment, not when it can reasonably expect it to be deposited. (Obviously this is a US facing observation, but it's going on with others using ewallets in Europe as well.)

To be blunt, I should never have had to have a transfer sent via WU on the 28th - it should've already been in my account on June 21st. Ditto for the 6-25th payment.

 

[chuchu59]

I'd also add that payments aren't being sent within the stated deadlines in many cases. I can't even remember the last of mine that didn't require a followup past the 10 business day period. It seems as if, at least for some of us, biz day 10 is only the beginning of when we "might" be sent a payment, not when it can reasonably expect it to be deposited. (Obviously this is a US facing observation, but it's going on with others using ewallets in Europe as well.)

To be blunt, I should never have had to have a transfer sent via WU on the 28th - it should've already been in my account on June 21st. Ditto for the 6-25th payment.

I believe you are right. 10 days seems to be the minimum so I am not buying the explanation that 'they don't have cashflow problems.' Unless of course you are an active member and post furiously about it where they will try to pay you first its definitely true that people's w/ds are being stalled.

I challenge Ms Sloto to provide stats of payments via e-wallets to non-USA players. The average number of days and the number of players. Let's see whether members, especially newbies or less active members are paid timely.

 

[MisterBJ]

I believe you are right. 10 days seems to be the minimum so I am not buying the explanation that 'they don't have cashflow problems.' Unless of course you are an active member and post furiously about it where they will try to pay you first its definitely true that people's w/ds are being stalled.

I challenge Ms Sloto to provide stats of payments via e-wallets to non-USA players. The average number of days and the number of players. Let's see whether members, especially newbies or less active members are paid timely.

I agree 100% chuchu. Slotocash has been out 5-10+ yrs? Communication problems between player, cs and finance, should be at minimum. Why isn't there enough money in Neteller to pay out a few grand? Either Neteller isn't the preferred choice of deposit anymore. Or simply International players aren't depositing at Slotocash as much. Skrill and Neteller should always be well funded. Stalling only makes slotocash look like a white label casino. If it's not a cashflow problem. Then I humbly suggest Sloto ask Enzo, how is he able to payout his players in a timely manner. If Slotocash policy states 24hrs for cashouts. Then it needs to be within 24 hrs. After a while this group will be on par with the Virtual group.

 

[chuchu59]

I agree 100% chuchu. Slotocash has been out 5-10+ yrs? Communication problems between player, cs and finance, should be at minimum. Why isn't there enough money in Neteller to pay out a few grand? Either Neteller isn't the preferred choice of deposit anymore. Or simply International players aren't depositing at Slotocash as much. Skrill and Neteller should always be well funded. Stalling only makes slotocash look like a white label casino. If it's not a cashflow problem. Then I humbly suggest Sloto ask Enzo, how is he able to payout his players in a timely manner. If Slotocash policy states 24hrs for cashouts. Then it needs to be within 24 hrs. After a while this group will be on par with the Virtual group.

I beg to differ slightly. On a par with Rushmore initially given that there are many similarities ie Louise/Ms Sloto and coming on board with a host of excuses denying cashflow problems though taking serious delays to pay players. Unlike Rushmore they ultimately pay though. After a period if things get worse especially if the accreditation is removed we might see a new Virtual though I do have a place for this casino and hope this doesn't materialize.

 

[dunover]

This lot are really stretching the criteria they met for accreditation beyond breaking point. There will either have to be a rapid claw back from the precipice or an inexorable slide into the pit. Again, I feel for the US players who have to put up with this crapola. It's just too stressful and lessens their already small choice even further if they want a cashout to play elsewhere.

 

[labeled]

I do have a place for this casino and hope this doesn't materialize.

I'm right there with you. I don't like RTG's but can waste a ton of money in their Rivals, and while there are a few options for US players who like Rival, they're the only accredited game in town. I also just like their frontline CS roughly 99% of the time. (It's when they can't handle something that things go south.)

I'm still at the reserving judgment phase, because when it's good, it's very good. I just haven't decided if this is the beginning of the end or a mere hiccup.