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what´s wrong with deckmedia casino group (miami club, sloto cash, slots capital)

Discussion in 'Online Casinos' started by schnuggi, Jun 27, 2013.

    Jun 27, 2013
  1. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    hi there,

    I did win on sunday the 22th of june 2,200 us and requested a withdraw - until today, thursday the 27th - i got no money - even i didn´t get any mails from them. i play a long time at that casino group, but that really sucks, within 5 days no reply, no money and the online support always tells the same story......"sorry for delay, our finance dep. will get in touch with you...".

    the week before i did win 900 us at slots jungle (yeah man, that casino belongs to winpalace and golden cherry), and i got my money within 4 days.

    deckmedia group is accredited but slots jungle not, and even i got my money from slots jungle faster............

    cheers
    schnuggi
     
  2. Jun 27, 2013
  3. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Check out recent threads - they've been paying slow lately, blaming processor issues and the rep has been absent or intermittent. It seems you will be paid, but it's a bit laborious at the moment.
     
  4. Jun 27, 2013
  5. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    @op:

    Some casinos in Deckmedia group are accredited here, some of them are not.

    May I ask which casino you have made your withdrawal at?

    Have you asked their rep here? She was online two days ago, which means that she is active.
     
  6. Jun 27, 2013
  7. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    at Miami Club - and on monday i requested a withdrawl at Slots Capital about €2.800.- and didn' t get it yet,....
     
    Last edited: Jun 27, 2013
  8. Jun 27, 2013
  9. MisterBJ

    MisterBJ Account suspended until further notice - please co

    Occupation:
    Fedex
    Location:
    Atlanta
    You will get your money sooner or later. Maybe after enough players have deposited to pay you. These look like signs of a struggling group.
     
    2 people like this.
  10. Jun 27, 2013
  11. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    More trouble to report. Still waiting on my 6/9 wd via an option (I'm in the us so have to be cagey) that should've been executed within seconds. It's now over 48 hours later, no transfer. They're "looking into it" with that company I won't name - as if it's going to be their problem; not likely and I've had a bear of a week, am on not-great pain meds after a fall, and I'm tired of this game, bigtime.

    eta: I think it's time for Bryan to take notice of these posts. Everyone brushed it off when it was just us unfortunate "stateside" players - but now it's rippling across the pond as well.
     
  12. Jun 29, 2013
  13. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    Big surprise. Another day, no money.
     
  14. Jun 29, 2013
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Bryan can't follow every post in the forum. If you want him to take notice, flag the post or PM him
     
    3 people like this.
  16. Jun 29, 2013
  17. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    ...still no money, but an excuse....

    surprise, surprise,....I didn't get my money (not Miami Club, nor Slots Capital), but a mail, where I was told that they have " technical problems" with the cashier,......., but only for cash out, not for deposit,.....I Think...;-))) hopefully I will get my money (about 6,000uS).....
     
  18. Jun 29, 2013
  19. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    I rec'd my 2k wd from 6/9 today. It took some pressure, unfortunately, stay on them via email.

    Good luck!
     
    1 person likes this.
  20. Jun 29, 2013
  21. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    great

    congrats and thx...;-)
     
  22. Jun 29, 2013
  23. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    One is not suppose to pressure and send emails back and forth in order to get his winnings in a decent time.
     
    2 people like this.
  24. Jul 6, 2013
  25. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    ...miami paid 1,800......but....

    ...so, Miami Club paid 1,880 uS right now (2,200 was requested - 2,000 is maximum per week minus 120 bonus - so 200 still pending), but Slots Capital didn´t paid yet - but got an interesting mail: Dear Thomas,

    Thank you for contacting us.

    We must inform you that our manager is taking care of your issue. It is being investigated and you will receive an answer shortly.

    Please feel free to contact us if you have any additional questions.

    Sincerely,

    Emma

    ....after this i asked the online support and was told that everything is fine with my account,so I´m still surprised what´s going on there...........the cash out request is still 2,800.00 Euro.
    for an accredited casino this is indefensible.......in the meantime i requested 2,500.00 Euro at Golden Cherry Casino, I´m very curious who will be faster......?!?
     
  26. Jul 6, 2013
  27. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am pretty sure they have cashflow problems at the moment and only pay players selectively. However they haven't turned rogue yetso if one must play deposit the minimum required and spin at low bets. At this point they ultimately pay out but are clearly struggling. What will happen in a few months time nobody knows.
     
  28. Jul 6, 2013
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Casinos should be VERY careful when using such a generic explanation, after all, Purple Lounge had "technical issues" for over a month, with players who kept on at them getting paid through the personal intervention of the rep.

    This is also a non-US case, so they can't use the UIGEA as an excuse. Neither should there be problems finding and maintaining a non-US facing processor.

    This looks very similar to Rushmore and Lock, both of which are still operating, but clearly suffering a long term struggle.
     
  30. Jul 6, 2013
  31. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    2000 each week

    Just wanted to add my experience here. I had a rather nice win on Miami and I have been getting $2000 wires each week consistently. I had some delays on smaller cashouts a few months ago, but these payments have been coming quite regularly.

    I also find the chat operators extremely helpful and pleasant at Miami.
     
  32. Jul 8, 2013
  33. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I have the same experience.

    Slotocash, Miamiclub, Slots Capital... It used to be really good to get payouts from these casinos.

    I got most of the times paid in 24 hours. Even during weekends, had some cashouts in 3-4 hours (even at Miami Club where they don'tmflush).

    If this all didn't work i could contact the Rep here (Ms Sloto) and got "manually" paid quite fast...

    Unfortunately for the last few it got worse.

    They really try to reach out to me, even gave me a "personal" VIP Supporter, still it's not that awesome.

    I made a withdrawal on Saturday morning of 300$. They told me there's no way to get it over the weekend... And today they told me that "Finance is off this monday", so yeah... Still too long for only 300$....

    I really need to think about only play at casinos where i get paid in max 1 day...
     
  34. Jul 8, 2013
  35. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    I've still got a 480 wd that processed on the 26th of June from DN Rival that hasn't been deposited, which is kind of a surprise considering what I've been dealing with from my older withdrawal from Slots Cap Rival (the one I "thought" was resolved):

    I had a 2k wd approved a month ago on June 9th. After much stalling they agreed to pay me via Western Union on June 25th. I was housebound at the time after a stupid accident so they sent it to my wife's name so she could pick it up. Finally on the 28th the WU transfer went through and she was able to pick one of the transfers up (split into two of 1k each). But the other one had an issue - according to WU her name was somehow out of order (think Mary Jane Doe instead of Jane Mary Doe). WU assured my wife all that was needed was for the other party to call and change the details, or to cancel the wire and start over. Now, a full week and a half later, all I get are generic replies such as "we'll forward this to WU and have marked it high priority" - indicating if anything is being done, it's being done via email, which is clearly not what WU says needs to happen. So that 1k is in limbo.

    I've contacted Ms Sloto several times to no avail, she hasn't been online/active here since June 25th. Support is replying to emails at a snail's pace, never telling me anything except it's been marked as "high priority" - generally they answer an email a day or two after it's been sent - and not a single hint that they've contacted WU to resolve the situation.
     
  36. Jul 8, 2013
  37. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I have to agree with Vinyl here - there seems to be cash flow issues, possibly exacerbated by staff reductions. I would personally avoid this group at present. Is it worth the stress?
     
    1 person likes this.
  38. Jul 8, 2013
  39. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    Definitely not.

    The issue with the WU transfer is confusing to me as the money is just sitting in the WU system, ready to be picked up, so why won't someone call and say "we need to change these details"? It's not a cashflow thing, as the money is already out of their pocket, so is it staffing? I don't get it. If it's a matter of using sketchy ways to send that money, damn, just call, give them the tracking # & amount, say you're the sender's name, and it's done - it's not like WU is going to make THEM send freaking scanned IDs. Frustrating as hell.

    eta: Not gonna lie, hearing that SlotsLover is getting 2k a week deposited with no problem makes all of this doubly frustrating. I'm glad someone's getting paid with no problem, but wtf?
     
    1 person likes this.

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