Ok, first off, this isnt a complaint of any sort, therefor im not posting it under complaints. I just came to think of something, and I was wondering your opinion on this.
About 1.5 year ago, cant remember exactly the date, I registered at a Microgaming Casino, since this is not a complaint, I wil not state which casino it was, but story story goes as this.
Since im from Norway, there really isnt any currency that is "mine". Therefor I tend to play in , don't ask me why. Anyways, so I register at this MG casino, and I play for like half an hour or so, the slots were really hot and I drive my 100 deposit up to around 300 I think it was. For the record I did not take a bonus, and I still don't, as I dont want the bother of meating WR etc. So I drive my deposit up too around 300, I suddenly I get the message that my account is locked. I have no idea why it is locked, and I send the casino an email, asking what is going on. They reply that I have registered an account in , while not living in Britain. I was then given a link to their TC which quite shocked me. There, in the text, they stated that if you registered an account in while not living in Britain, they would close your account, and TAKE your deposit AND winnings... I was furious and called them on the phone asking what the f...k they were doing, but they said they were sorry (sure they were,lol) and that there was nothing they could do....
So basicly, I lost my winnings and my deposit. This was before I even knew Casinomeister existed, so I had no ways of complaining.
My question is, is it OK for casinos to put this in their TC? Why was I able to register an account in , when I had chosen an non-british homecountry? My guess is that they saw this as an easy trap and an road to free money.
If I had known about Casinomeister back then, do you think it would have mattered? Or are this basicly "legal" from the casinos side?
There is not a chance in hell I can complain now, but this is a question I have asked myself a few times, and this time I got around to ask about it.
About 1.5 year ago, cant remember exactly the date, I registered at a Microgaming Casino, since this is not a complaint, I wil not state which casino it was, but story story goes as this.
Since im from Norway, there really isnt any currency that is "mine". Therefor I tend to play in , don't ask me why. Anyways, so I register at this MG casino, and I play for like half an hour or so, the slots were really hot and I drive my 100 deposit up to around 300 I think it was. For the record I did not take a bonus, and I still don't, as I dont want the bother of meating WR etc. So I drive my deposit up too around 300, I suddenly I get the message that my account is locked. I have no idea why it is locked, and I send the casino an email, asking what is going on. They reply that I have registered an account in , while not living in Britain. I was then given a link to their TC which quite shocked me. There, in the text, they stated that if you registered an account in while not living in Britain, they would close your account, and TAKE your deposit AND winnings... I was furious and called them on the phone asking what the f...k they were doing, but they said they were sorry (sure they were,lol) and that there was nothing they could do....
So basicly, I lost my winnings and my deposit. This was before I even knew Casinomeister existed, so I had no ways of complaining.
My question is, is it OK for casinos to put this in their TC? Why was I able to register an account in , when I had chosen an non-british homecountry? My guess is that they saw this as an easy trap and an road to free money.
If I had known about Casinomeister back then, do you think it would have mattered? Or are this basicly "legal" from the casinos side?
There is not a chance in hell I can complain now, but this is a question I have asked myself a few times, and this time I got around to ask about it.