Hi Guys,
I am sorry to see this is still seems to be rumbling along.
As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.
In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.
I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.
I hope that this serves to finally bring this matter to a close.
Best Regards
iNetBet Promos
Hi Guys,
I am sorry to see this is still seems to be rumbling along.
As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.
In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.
I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.
I hope that this serves to finally bring this matter to a close.
Best Regards
iNetBet Promos
Hi Guys,
I am sorry to see this is still seems to be rumbling along.
As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.
In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.
I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.
I hope that this serves to finally bring this matter to a close.
Best Regards
iNetBet Promos
InetbetPromos (Not sure if you are Emily or not),
Can you tell me why no live chat?
And no offense to you, but when someone sends an email to your CS asking something (respectfully, no offense words, no abuse etc.) the CS should respond by addressing the customer (Either by name of just with a Hello), not having one sentence answers that are semi-snotty, and should sign off with a name and salutation. This was my experience at least.
Just my opinion, I worked in CS for many years and I have a higher standard I suppose.
Thanks.
I rarely email them but I've received a few (with the exception of Emily) that have been that way. Generic 1 or 2 lines of text with nothing else.
In my casino emails, I write:
Hi,
blah blah blah
Thanks,
Name
Account name/number
From other casinos I get the same back. INetBet used to be more cordial but now they are lazy.
Yea your doing a good job of trying to shift the focus here to me being upset and saying a few nasty words instead of your company acting responsibly in this industry. Well guess what, I have every right to be upset. As a matter of fact go ahead and send me another one of your emails for the 6th time and I will probably have some more nasty words for you.
I was very clear that I was downright ugly in some of my past replies, I never hid that but I didn't think that was appropriate to post in a public forum. But geez I just want to be left alone by you and you won't extend me that courtesy. Is that asking so much?
Listen I have been dealing with this garbage for a couple years now and you absolutely refuse to leave me alone. In fact as you can see in my first screenshot in this thread I sent a very cordial response just 2 months ago. You say it was a mistake. Yada Yada Yada. It was a mistake just last week, it was a mistake 2 months ago and it was a mistake the other 3 times I've had to deal with this. Maybe if I ask pretty please not to email me with sugar on top then you will finally honor my request and stop harassing me.
Here is a novel idea, stop harassing me and maybe you won't get anymore nasty emails.
You can try and paint this picture anyway you like. But I think most people here are smart enough to see through your lip service.
Im sure this is why they dont offer phone support. After they answer your question they would probably just hang up the phone without saying bye or letting you respond.
Hi Inetbet,
Same deal for me.
Have closed my account OVER a year ago and ONLY recently started to get the "where have you been emails" so im pretty darn sure you guys have added me to the list again after I havent gotten the slightest thing from you in over a year.
Please remove me as well.
InetbetPromos (Not sure if you are Emily or not),
Can you tell me why no live chat?
And no offense to you, but when someone sends an email to your CS asking something (respectfully, no offense words, no abuse etc.) the CS should respond by addressing the customer (Either by name of just with a Hello), not having one sentence answers that are semi-snotty, and should sign off with a name and salutation. This was my experience at least.
Just my opinion, I worked in CS for many years and I have a higher standard I suppose.
Thanks.
Sorry, but it's been a week. so *BUMP*
They've been on the forum and posted in other threads numerous times, but ALWAYS AVOID the live chat question. Always.
Their silence is deafening, but also shows a bit of rudeness and arrogance.
Wow Kakata, I knew you got angry, but man!! Telling them to go fuck themselves, and calling them c***suckers? Way, way, way over the top. Call me naive, but we've seen alot of this lately from more than one member here. If this is the way that people talk to CS support staff.....you couldn't pay me enough to do their job.
Simply unreal.
first of all I wouldnt pay you...."I never pay" otherwise I dont get an erection...
second ..."I left you a message on the other thread"....
now dont get in anybody else thread with your shit....
I dont care what you think and very few DO....they just dont tell you.
try to find a boy friend ...thats what you need...nobody ever told you...
I DO
you are noone...and if nobody told you sofar.....here I am.....buy a bidet...thats what you need your open legs do smell if you dont use it
...bye...bye