Well, Inet did it again.

[catrina m]

I thought this was discussed here: https://www.casinomeister.com/forums/threads/whats-up-with-rtg-yes-even-the-approved-ones.37180/

and that would be the end of it. Do these people not keep records. They can tell you down to the cent how much you wagered when you wan't their money but they have no qualms about SPAMMING you when you asked not to be contacted anymore. They even responded in the last thread. Sent me a PM. Said I was wrong. AM I WRONG THIS TIME AGAIN?



Hi catrina,

It's Brian here from iNetBet. I trust this mail finds you well.

We note that you have not been in the Casino for some time and we have missed you at the tables.

We would very much like to see you again. If you are considering playing in the near future I have taken this opportunity to create a special coupon bonus for your next deposit. Prior to making your deposit, simply redeem the following coupon in the cashier WVX46
This coupon is a 100% match bonus and will double your money on deposits up to $100*.

If the reason for your absence is due to problems in completing a deposit, please drop me a line, including details of the problem and we will endeavor to solve this for you.

We now have a number of different options by with you can deposit. Along with Credit/Debit cards we also offer NETeller, Moneybookers, Ecocard, Click2Pay, Ukash, Quicktender, eWalletExpress, Moneyline, MyPaylinQ, WireTransfer and UseMyBank.

A number of our other clients who have been having difficulties funding accounts with a Credit/Debit card have found some of the above viable alternatives.


For more information please click here: Processor updates or simply email us if you are having issues or have a query and we will be glad to provide some more information.

Since you last played we may have added some New Games please do take a look using the link provided.

Your account username with us is: xxxxxxxxx

If you cannot remember your password please send us a mail letting us know. Remember to include your full name and address and we will get this sent out to you.

If however your absence from the Casino is due to your decision to take a hiatus from gambling then please ignore this offer and accept my apologies for having bothered you.

Many thanks for your continued patronage of iNetBet. We look forward to providing you with many more years of gaming fun.

Best Regards

Brian

iNetBet Casino

PLEASE LEAVE ME ALONE INETBET!

 

[all4greed]

Did you officially close your account?

 

[catrina m]

Did you officially close your account?

Several times.

My gawd, several times.

 

[all4greed]

Ok, I finally saw your posts amid the other things in that thread.

What about sending a PM to the rep here?

 

[just play]

I'm not going to go and search, but is there something about spamming in accredited casinos? Maybe you could shoot of a PM to Casinomeister?

Just a thought.

 

[Deeplay]

I also got this email today and was pissed as I requested account closure some 2 weeks ago - exclusion I think it was - this was done within 24 hours
and then today the email. I suppose they are covering there ass with this line

If however your absence from the Casino is due to your decision to take a hiatus from gambling then please ignore this offer and accept my apologies for having bothered you.[/B]

but in MY VIEW is very wrong. People request account closures and exclusions for different reasons - and they should NOT be contacted again if the account was closed. The damage this could do to a person trying to over come a gambling problem could be overwhelming. Have they zero morals ?

Inet your email went into my junk mail folder and im stating in public INETBET DO NOT CONTACT ME AGAIN EVER OR I WILL BE FILING SPAM COMPLAINTS AGAINST YOUR COMPANY AND YOUR HOST! Trust me this can be done.

Nuff said

edit : correct way to do things. In the past I have a few times closed my account with 3dice. This was done instantly on request and i never reciveved any further communications from them. When i went for re-open they told me to chill for 24 hours. Kudos to 3d who I still play at from time to time. Oh and 32red ... same no sweat no spam no qs and you have to wait 24 hours or so before they re-open. Shows commitment to responsible gaming.

Rant over

pps : copy of the offending email below :

Hi MrXXXXXXXXXX

It's Brian here from iNetBet. I trust this mail finds you well.
We note that you have not been in the Casino for some time and we have missed you at the tables.

We would very much like to see you again. If you are considering playing in the near future I have taken this opportunity to create a special coupon bonus for your next deposit. Prior to making your deposit, simply redeem the following coupon in the cashier WVX46
This coupon is a 100% match bonus and will double your money on deposits up to $100*.
If the reason for your absence is due to problems in completing a deposit, please drop me a line, including details of the problem and we will endeavor to solve this for you.
We now have a number of different options by with you can deposit. Along with Credit/Debit cards we also offer NETeller, Moneybookers, Ecocard, Click2Pay, Ukash, Quicktender, eWalletExpress, Moneyline, MyPaylinQ, WireTransfer and UseMyBank.
A number of our other clients who have been having difficulties funding accounts with a Credit/Debit card have found some of the above viable alternatives.

For more information please click here: Processor updates or simply email us if you are having issues or have a query and we will be glad to provide some more information.

Since you last played we may have added some New Games please do take a look using the link provided.

Your account username with us is: xxxxxxxxxx
If you cannot remember your password please send us a mail letting us know. Remember to include your full name and address and we will get this sent out to you.
If however your absence from the Casino is due to your decision to take a hiatus from gambling then please ignore this offer and accept my apologies for having bothered you.
Many thanks for your continued patronage of iNetBet. We look forward to providing you with many more years of gaming fun.

Best Regards
Brian
iNetBet Casino

 

[iNetBet Promos]

Hi,
Sorry for the delay in response to this.
My apologies to those who received this mail in error.
It would appear that there must have been some mistake in the validation/vetting process and those on the exclusion list were obviously not removed correctly.
I will be having this looked into in full.
Once again please accept my apologies.
Best Regards
iNetBet Promos

 

[lost2much]

whats the big deal??

Not to be insensitive, but I don't really see what the big deal is about getting a promo email? I get lots of come on email offers and I just delete them. After that I don't think of them again. I guess if I got mulitiple spam emails several times a day it may be a nuisance, but I just don't see why this is a big deal. For what it's worth, the only email I get from Inet is the monthly newsletter and the manager bonus notification. Both of which I find useful.

 

[chuchu59]

Not to be insensitive, but I don't really see what the big deal is about getting a promo email? I get lots of come on email offers and I just delete them. After that I don't think of them again. I guess if I got mulitiple spam emails several times a day it may be a nuisance, but I just don't see why this is a big deal. For what it's worth, the only email I get from Inet is the monthly newsletter and the manager bonus notification. Both of which I find useful.

It's probably not a big deal for you but since Catrina closed her account and requested not to be contacted again the casino should respect her wishes. Like you I only get the monthly newsletter and manager bonus notification plus the odd special promo. However, from the contents of the email in question it was intentional and Inet did want to lure back customers in their database regardless of whether a request had been made for account closure. Since this is not the first time that this has happened I think they should revamp their whole process and ensure that such things do not happen again.

 

[darkpixie]

Wow same happened to me today, I requested my account be closed about a week ago. So getting this email was confusing to say the least.

 

[SlotMonster]

It's probably not a big deal for you but since Catrina closed her account and requested not to be contacted again the casino should respect her wishes

I second that! Hate to receive messages I don't want to receive
Waht I usually do is:

1. Unsubscribe (if possible) through the link from the bottom of email.
2. If #1 didn't help - I will contact casino Support and ask to remove me from the list of subscribers. Do not forget to save chat transcript
3. If #3 didn't help - I will contact casino rep here at CM.

But to be honest, I just don't care. I have email which is for gambling purposes only.

 

[mattsgame]

It's probably not a big deal for you but since Catrina closed her account and requested not to be contacted again the casino should respect her wishes. Like you I only get the monthly newsletter and manager bonus notification plus the odd special promo. However, from the contents of the email in question it was intentional and Inet did want to lure back customers in their database regardless of whether a request had been made for account closure. Since this is not the first time that this has happened I think they should revamp their whole process and ensure that such things do not happen again.

Well Said.. Not only this and anyone can close there accounts for any reason but if it where a problem gambler then this is morally wrong. Once an account is closed the casino/s should never contact a person directly at all.

cheers

Matt

 

[Deeplay]

Thing is I rarly bitch about casinos never issued a PAB and to be honest never had that many issues playing online. But have had a few issues with Inet nothing major just personal choices and im NOT slamming them in that regards. Always paid on time and such like. But I closed my account for reasons not relavent here which credit due they did. I dont want to have multiple Email accounts as I already have to manage a stack of them related to work. But when I ask for closure or exclusion it should mean just that. In so much as I do NOT wish to hear back from the casino. So long as they dont contact me agin them its cool. Even though it should not have happened in the first place and imo they knew what they were doing with the line they included in regards to "taking a hiatus from gambling then we apologise ..." a lame way to cover there asses for when this thread came up which I knew it would soon as I got the email.

Nuff said on my part

 

[spike38]

INetbet

I also received this mass mailing and my account has been closed for over four years. Some fine,gentleman in support closed it and called me a bonus abuser at that time even though I hadn't had a cashout in over two years. I've often wondered how you can be a "bonus abuser" when you lose forty deposits in a row without a win. HILARIOUS !!!!

 

[lost2much]

Yeah Chuchu, I understand. Noone wants to hear from a place they had a bad experience with. My guess is that with this much wrath about an accredited site, there must be a lot of account closures if they have to email and beg you back. My main issue with them is the results. Played there for years and still not a single withdrawl (usually because I don't get a balance worthy of withdrawing). I was also kind of flipped off by the reply I got from CS about poor game play. Alan told me "maybe you should find the cashout button". Probably not the correct response to a player frustrated with always losing at their site!!

 

[vinylweatherman]

I also received this mass mailing and my account has been closed for over four years. Some fine,gentleman in support closed it and called me a bonus abuser at that time even though I hadn't had a cashout in over two years. I've often wondered how you can be a "bonus abuser" when you lose forty deposits in a row without a win. HILARIOUS !!!!

There is NO WAY then that your details should STILL be active in their system for this mistake to even have been made in the first place, so excuses about a failed exclusion list don't wash in this case. It looks like details from YEARS ago are STILL live in the system, whereas they should long since have been consigned to archives, where no error in mailing should have picked them up.

It does look as though this was a deliberate marketing ploy targetting old accounts that had been dormant for a very long time, but someone didn't separate out the CLOSED accounts from the merely dormant ones.

This is bound to happen YEARS after the event, account closure should be effected in such a way that it becomes IMPOSSIBLE for any marketing effort to get at the account details, which would mean they could NEVER be included in a mass mailing, even if the marketing department made mistakes when configuring the lists.

 

[iNetBet Promos]

Hi Everyone,

I am not really sure what else you want me to say here.

We have already apologised for this mistake. That is all it was, a mistake - It was not a deliberate action. We do not operate like that.

It occurred due to a vetting error. We were actually trying to do the right thing, in that the exclusion emails were entered into the list to be filtered and removed. Unfortunately this was not done correctly and so mails that were meant to be deleted were still included when the mailer was sent.

Had someone tried to play who's account was closed because they have a gaming problem then they would not have been able to log in. We actually had a case like this this morning and the player was told that we could not re-open their account as they had specified previously that they had a problem. If any account is closed under those parameters then we will not re-open it.

There was no malice or deliberate marketing ploys intended. I came on here straight away and apologised for this and I had hoped that this apology would have been accepted at face value. For some reason at the moment on this board it appears that people are always looking for something that is not there, hidden agendas etc.

As I stated previously this was an honest mistake and I can once again only apologise.

Best Regards

iNetBet Promos

p.s Catrina m I appreciate your thanks on my previous post. I take this as the OP accepting my apology for something that affected them.

 

[lost2much]

Hi Inetpromos,

I believe it was an honest mistake, but the reason some of us are so volatile at present may have to do with the terrible RTP at your site and the flip responses to our queries about it. For example; when I emailed support to relay my dissatisfaction with the gaming results on your slots, I get a response of: "Well maybe you should find the cashout button more often". Good advice, except that I haven't been in a position to hit the cashout button in a LONG time. Seems Inet is pretty testy these days as well. Mistakes happen, no problem with that, testy CSRs shouldn't ever happen. I know you guys are accredited and I have no reason to believe that you aren't honest and forthright, but seems to be lots of complaints against you guys here lately. It can't be all of our imaginations, ya know???

 

[catrina m]

p.s Catrina m I appreciate your thanks on my previous post. I take this as the OP accepting my apology for something that affected them.

It was exactly that.

Thank you Emily.

 

[bonusgeek]

I would not believe their lip service in this thread. I've lost count on how many times Inetbet has tried this stunt on me as you can see by the screenshots below. The screenshot below is only the most recent from the past 2 months. You can see from the dates I just went through this 2 months ago and there have been many more times in the past where I wasn't as friendly.

Also if my account was deleted like they say, why can I retrieve my password. Why am I still getting their emails?

 

[bonusgeek]

In addition I wanted to see if they would reopen my account after this last promo email so I sent them one last night to see. Now in the past I was not as nice when I received their emails trying to lure me back in. As a matter of fact I was downright ugly and rightfully so.

Now they did not honor my request to reinstate my account but I do not think it was for the right reasons.

Anyways to make a long story short this was their reply. I would like for you to ask yoursevles how would a reputable casino have handled this request to reopen my account? I think a reply from a reputable casino would have been something along the lines of:

Unfortunately your account has been closed indefinitely because by your own admission you have a gambling problem, so we cannot reopen it. However we wish you the best of luck in your struggle.

Do you think we want your type of business, wtf is that. Real classy guys!!!

In addition if the reason they would not reopen my account was due to a gambling problem, why did they go back 2 years and dig up my nasty email instead of using my most recent reply from April 2010?. This pretty much tells me that they did not reopen my account due to my gambling problem, but instead because I was nasty.

They have zero class over there and I am glad others are seeing just what kind of company they really are.

 

[Nate]

In addition I wanted to see if they would reopen my account after this last promo email so I sent them one last night to see. Now in the past I was not as nice when I received their emails trying to lure me back in. As a matter of fact I was downright ugly and rightfully so.

Now they did not honor my request to reinstate my account but I do not think it was for the right reasons.

Anyways to make a long story short this was their reply. I would like for you to ask yoursevles how would a reputable casino have handled this request to reopen my account? I think a reply from a reputable casino would have been something along the lines of:

Unfortunately your account has been closed indefinitely because by your own admission you have a gambling problem, so we cannot reopen it. However we wish you the best of luck in your struggle.

Do you think we want your type of business, wtf is that. Real classy guys!!!

In addition if the reason they would not reopen my account was due to a gambling problem, why did they go back 2 years and dig up my nasty email instead of using my most recent reply from April 2010?. This pretty much tells me that they did not reopen my account due to my gambling problem, but instead because I was nasty.

They have zero class over there and I am glad others are seeing just what kind of company they really are.

Wow... Im amazed... Its ok for them to lure you back, but if you try to open your account its frowned upon because you sent a nasty email... That is BS!!! (I know that you were just testing the waters)

I've also read a few posts about INET and the replies they give their patrons. I am disgusted by their in your face approach... I have deposited there Many moons ago, small amounts... to actually think that i was considering making a deposit there soon .... im glad i saw this thread...

They don't even try to be nice about it... When will Online Casino's learn a bit of Customer Service? They should take lessons from other outfits here!!!!

Correct me if im wrong, some casino lost accreditation on this site because of constantly mailing a guest offers after he/she cited a gambling problem???

Geeez... im still lolling at their blatant fullo shit attitude...

 

[RedAndi]

Why is this casino accredited?
I was actually debating posting something BEFORE I saw this thread was still going, but I did not want to stir the pot.
The thing that bothers me is the lack of Live Chat. I emailed them regarding something and got a somewhat snippy response, I wasn't pleased. Wasn't a big deal, just one line, no hellos or even a signature. It's like they have some snarky 15 year old answering emails.

It just got me to wondering what got them accredited in the first place. The Rep. here seems decent enough, but other than that I am not a big fan. It's too bad because people seem to like this place, I just don't see it.

 

[Mavin1]

Nevermind, comment did not apply here.

 

[funeral979]

Why is this casino accredited?
I was actually debating posting something BEFORE I saw this thread was still going, but I did not want to stir the pot.
The thing that bothers me is the lack of Live Chat. I emailed them regarding something and got a somewhat snippy response, I wasn't pleased. Wasn't a big deal, just one line, no hellos or even a signature. It's like they have some snarky 15 year old answering emails.

It just got me to wondering what got them accredited in the first place. The Rep. here seems decent enough, but other than that I am not a big fan. It's too bad because people seem to like this place, I just don't see it.

I agree....

I would never play there again because of their email only support...but what makes it worse is that their email system is completely inept!!!

I have maybe sent them 10 or so emails since I joined with them (I think I only made one deposit).....I have gotten a reply back in 20 minutes....a reply back in 2 hours....a reply back in 2 days....and on 2 occasions....NO REPLY!

You would think after being in business for so long they would have the email thing down!! I can only imagine how their phone or live chat support would be at this juncture. Maybe they don't have the conversation skills to be able to hold one in real time?

And yes, when I did get a reply, it was short, blunt, and to be honest quite rude.