Well, Inet did it again.

[lost2much]

Generally speaking Emily is at least polite about her responses, not so for her staff. Care to comment on any of these concerns Emily? I really do enjoy your site, just not your CS I'm afraid.

 

[iNetBet Promos]

Hi Guys,

I am sorry to see this is still seems to be rumbling along.

As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.

In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.

I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.

I hope that this serves to finally bring this matter to a close.

Best Regards

iNetBet Promos

 

[Mavin1]

Hi Guys,

I am sorry to see this is still seems to be rumbling along.

As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.

In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.

I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.

I hope that this serves to finally bring this matter to a close.

Best Regards

iNetBet Promos

Obviously there are exceptions when a customers behaviors are unacceptable and if that customer was using offensive obscenities, then the merchant has every right to deal with a situation as they see fit.

So not all impressions given are always going to be correct. If a poster is going to make a public complaint for forum members to read or participate in, then the poster should be totally upfront regarding all context on their part as well.

My appologies to Inetbet for having contributed my comment here.

 

[Nate]

Hi Guys,

I am sorry to see this is still seems to be rumbling along.

As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.

In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.

I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.

I hope that this serves to finally bring this matter to a close.

Best Regards

iNetBet Promos

Hi,

Whilst i do agree that there were possible profanities, all you have done was apologised for emailing the customers in question....

It did not address the issue of 'cocky' support staff (Im almost certain there are a few threads with regard to this) and emailing the client back...

Please elaborate how 'I have a Gambling Problem' or 'Close my account' or 'Remove me from your maling list' goes unnoticed in that the said guests names are still in your database?

Unsolicited email is regarded as spam - Your support staff DO NOT need to be subjected to abuse - Correct... but clients are subjected to SPAM ???... Further to this, if the client sends u an email for the 3rd time requesting that their account is closed, is this not more than too many requests??.... surely you do not continue making the same mistakes over and over?

When the customer deliberately asked you to reopen the account, why did you not state that it was closed due to their request, but instead, staff take it personally and ignore the real reason of closure...

He closed it because of a gambling problem... it has Nothing to do with his profanities.....

With all due respect - i have NOTHING against your casino and nor have you done me any wrong, but if Inet is in the wrong, a humble apology would suffice (for you at least) ... if the customer swore at you (it happens ALL the time in ALL industries) you use this against him and actually ignore the REAL problem? Do i sense a double standard here?

 

[bonusgeek]

Hi Guys,

I am sorry to see this is still seems to be rumbling along.

As mentioned previously there was a mistake and some clients should not have received this mail. I will reiterate that we were not trying to lure anyone back as suggested by some posters.

In regards to the post by bonusgeek, one can see not all of the correspondence is included in their post. The blanks do not pertain to any account information but are actually obscenities. Obviously we will not be posting these as they are extremely offensive.

I agree that the customer should always be considered right. However there are exceptions to this. In this case the customer is not always right and our support staff do not have to be subjected to such language/abuse.

I hope that this serves to finally bring this matter to a close.

Best Regards

iNetBet Promos

Yea your doing a good job of trying to shift the focus here to me being upset and saying a few nasty words instead of your company acting responsibly in this industry. Well guess what, I have every right to be upset. As a matter of fact go ahead and send me another one of your emails for the 6th time and I will probably have some more nasty words for you.

I was very clear that I was downright ugly in some of my past replies, I never hid that but I didn't think that was appropriate to post in a public forum. But geez I just want to be left alone by you and you won't extend me that courtesy. Is that asking so much?

Listen I have been dealing with this garbage for a couple years now and you absolutely refuse to leave me alone. In fact as you can see in my first screenshot in this thread I sent a very cordial response just 2 months ago. You say it was a mistake. Yada Yada Yada. It was a mistake just last week, it was a mistake 2 months ago and it was a mistake the other 3 times I've had to deal with this. Maybe if I ask pretty please not to email me with sugar on top then you will finally honor my request and stop harassing me.

Here is a novel idea, stop harassing me and maybe you won't get anymore nasty emails.

You can try and paint this picture anyway you like. But I think most people here are smart enough to see through your lip service.

 

[RedAndi]

InetbetPromos (Not sure if you are Emily or not),

Can you tell me why no live chat?

And no offense to you, but when someone sends an email to your CS asking something (respectfully, no offense words, no abuse etc.) the CS should respond by addressing the customer (Either by name of just with a Hello), not having one sentence answers that are semi-snotty, and should sign off with a name and salutation. This was my experience at least.
Just my opinion, I worked in CS for many years and I have a higher standard I suppose.


Thanks.

 

[lost2much]

RedAndi has hit on the crux of the matter. Your CS people do seem quite snotty with their responses to anything even close to critical. I agree that noone should fume at your people (as I myself have done in the past and apologized for), but you know the old saying I'm sure, " don't bite the hand that feeds you". Inetpromos, your staff would do you a very good service to remember that when speaking to your CUSTOMERS. Besides the poor RTP at your site, this is my only issue with you guys. Fix it or another site will provide the kind of respect expected from any reputable business (such as yours). When that happens, watch the migration that occurs from Inetbet. I don't want to see that happen as you have been a great asset to the gaming community. Please stay above reproach, that's all we are asking.

 

[all4greed]

InetbetPromos (Not sure if you are Emily or not),

Can you tell me why no live chat?

And no offense to you, but when someone sends an email to your CS asking something (respectfully, no offense words, no abuse etc.) the CS should respond by addressing the customer (Either by name of just with a Hello), not having one sentence answers that are semi-snotty, and should sign off with a name and salutation. This was my experience at least.
Just my opinion, I worked in CS for many years and I have a higher standard I suppose.


Thanks.

I rarely email them but I've received a few (with the exception of Emily) that have been that way. Generic 1 or 2 lines of text with nothing else.

In my casino emails, I write:

Hi,

blah blah blah

Thanks,

Name
Account name/number

From other casinos I get the same back. INetBet used to be more cordial but now they are lazy.

 

[RedAndi]

Lol well I am glad it's not just me who gets email like that All4.
I thought I had done something to get on their shitlist.

I should say I have not yet deposited there (tried but am in the US and my old ways no longer fly). I kind of assumed maybe because I didn't feed the kitty that was why the email was so curt.

 

[funeral979]

I rarely email them but I've received a few (with the exception of Emily) that have been that way. Generic 1 or 2 lines of text with nothing else.

In my casino emails, I write:

Hi,

blah blah blah

Thanks,

Name
Account name/number

From other casinos I get the same back. INetBet used to be more cordial but now they are lazy.

Im sure this is why they dont offer phone support. After they answer your question they would probably just hang up the phone without saying bye or letting you respond.

 

[chuchu59]

Yea your doing a good job of trying to shift the focus here to me being upset and saying a few nasty words instead of your company acting responsibly in this industry. Well guess what, I have every right to be upset. As a matter of fact go ahead and send me another one of your emails for the 6th time and I will probably have some more nasty words for you.

I was very clear that I was downright ugly in some of my past replies, I never hid that but I didn't think that was appropriate to post in a public forum. But geez I just want to be left alone by you and you won't extend me that courtesy. Is that asking so much?

Listen I have been dealing with this garbage for a couple years now and you absolutely refuse to leave me alone. In fact as you can see in my first screenshot in this thread I sent a very cordial response just 2 months ago. You say it was a mistake. Yada Yada Yada. It was a mistake just last week, it was a mistake 2 months ago and it was a mistake the other 3 times I've had to deal with this. Maybe if I ask pretty please not to email me with sugar on top then you will finally honor my request and stop harassing me.

Here is a novel idea, stop harassing me and maybe you won't get anymore nasty emails.

You can try and paint this picture anyway you like. But I think most people here are smart enough to see through your lip service.

You can also try to send all the info to Bryan. Correct me if I am wrong, but he partially relies on feedback from players with regard to whether there should be additions to or removals from the accredited section.

 

[all4greed]

Im sure this is why they dont offer phone support. After they answer your question they would probably just hang up the phone without saying bye or letting you respond.

I pretty sure a rep said at least once why they didn't offer phone support but I don't remember the reason. Think it also included why they didn't have live chat either.

Wonder if it has stopped potential players from depositing due to a lack of those typical support services...

 

[same_old]

Hi Inetbet,

Same deal for me.

Have closed my account OVER a year ago and ONLY recently started to get the "where have you been emails" so im pretty darn sure you guys have added me to the list again after I havent gotten the slightest thing from you in over a year.

Please remove me as well.

 

[vinylweatherman]

Hi Inetbet,

Same deal for me.

Have closed my account OVER a year ago and ONLY recently started to get the "where have you been emails" so im pretty darn sure you guys have added me to the list again after I havent gotten the slightest thing from you in over a year.

Please remove me as well.

FROM WHERE are these players with closed accounts being "added to the list again". True "mistakes" would simply inject random garbage from somewhere, but these are GOOD SETS OF DETAILS that are being dragged out from some long forgotten past and being placed on the current mailing list. This "long forgotten past" archive should NOT even CONTAIN data that could simply be ported "by mistake" to a live mailing list. It should be ONLY stored in a ringfenced archive, UNAVAILABLE to automated "mistake making" systems, and it should be HARD to reactivate a closed account. Hard enough that some thought, and manual "pen pushing" from someone in management, would be needed to get the details onto a mailing list.

It now seems that this is not the FIRST time that archive data from closed accounts has ended up being uploaded "by mistake" to the "where have you been" marketing list. This is NOT simply "a mistake", it is an underlying systemic problem with how player data is being processed.

If this process was represented by some plumbing, I would say that a one-way valve has been omitted from the design.

 

[paul02085]

I just want to add my opinion that their CS reps are rude and that is going back many years. I see they havent changed.
PS- It all starts at the top.

 

[winbig]

InetbetPromos (Not sure if you are Emily or not),

Can you tell me why no live chat?

And no offense to you, but when someone sends an email to your CS asking something (respectfully, no offense words, no abuse etc.) the CS should respond by addressing the customer (Either by name of just with a Hello), not having one sentence answers that are semi-snotty, and should sign off with a name and salutation. This was my experience at least.
Just my opinion, I worked in CS for many years and I have a higher standard I suppose.


Thanks.

Sorry, but it's been a week. so *BUMP*

They've been on the forum and posted in other threads numerous times, but ALWAYS AVOID the live chat question. Always.

Their silence is deafening, but also shows a bit of rudeness and arrogance.

 

[fasth]

same old

The last email I sent this email was in response to the "where have you been" blah blah blah. So I told them I have so many other places that I regularly deposit and play at, win / lose. Yet NONE of these other casinos treat me with the rudeness that accompanies many of their emails. Basically, said "screw you inet".

Guess they don't even read those replies as I recieved a possible birthday bonus, but gee, you haven't deposited in a while...

 

[Nate]

Sorry, but it's been a week. so *BUMP*

They've been on the forum and posted in other threads numerous times, but ALWAYS AVOID the live chat question. Always.

Their silence is deafening, but also shows a bit of rudeness and arrogance.

Interesting how Inetbet choose to deliberately ignore your question... Lol.. They are accredited - They should just be truthful and open with their clients.... What would it cost them????

Saving a few $$ to enhance revenues whilst ignoring customer cries and pleas will cost them in the long run... Its all about the CUSTOMERS … They make your business exist and thrive… take them out of the equation, be rude to them.. and eventually your profits will steadily decline… probably resulting in a decreased headcount to overset losses on revenue.. like now??? (Alas, We will never know because its been a while since this question has been posed and subsequently ignored)

 

[all4greed]

Has anyone else emailed them about the lack of live chat?

 

[footdr]

Yes

many times.

 

[kakata]

another accredited......

well...,Im the bad one...still... I say the thruth.....
I had a closed account at inetshit....I did ask em to reopen my account...and they sayd NO cause I was a pain in the ass....fine.

Few months later they did send me an email with offers like they did to all the others(they missed me and few free money)....clear signs of lack of customers.
Now this:

As usual....read it from bottom to top.





: statsSaturday, July 3, 2010 3:26 PMFrom: "gianni" <gianni2711@yahoo.com>View contact detailsTo: "Support" <support@inetbet.com>you agreed to let me back???you are full of SHIT....you did send me an email...you cock sukker.


--- On Sat, 7/3/10, Support <support@inetbet.com> wrote:


From: Support <support@inetbet.com>
Subject: Re: stats
To: "gianni" <gianni2711@yahoo.com>
Date: Saturday, July 3, 2010, 3:20 PM


You do not know what you are talking about, you were warned about your language and attitude before, however we agreed to let you back in, however that was it.
As to losing customers, well we have never been more busy, so again you are wrong.




----- Original Message -----
From: gianni
To: Support
Sent: Saturday, July 03, 2010 8:18 PM
Subject: Re: stats


ohhh REALLY????
Lets see how many more customers you r going to lose.
I didn try EVER to reopen an account....you did called me tho...cause you are in problem..losing customers.


--- On Sat, 7/3/10, Support <support@inetbet.com> wrote:


From: Support <support@inetbet.com>
Subject: Re: stats
To: "gianni" <gianni2711@yahoo.com>
Date: Saturday, July 3, 2010, 3:06 PM


No that is not what we would say at all.

I am sorry but given the abusive email below your account has been closed.

Regards
iNetBet Support

----- Original Message -----
From: gianni
To: Support
Sent: Saturday, July 03, 2010 7:51 PM
Subject: stats


hello.

you do not like when I say "go fukk your self" right?
What would you say if with $ 100 you only get twice 2.50???
so my quote is "go fukk your self"
just in case you didnt undearsteand ....it was" GO FUCK YOUR SELF."...clear????
regards
giovanni







.








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[Pinababy69]

Wow Kakata, I knew you got angry, but man!! Telling them to go fuck themselves, and calling them c***suckers? Way, way, way over the top. Call me naive, but we've seen alot of this lately from more than one member here. If this is the way that people talk to CS support staff.....you couldn't pay me enough to do their job.

Simply unreal.

 

[kakata]

Wow Kakata, I knew you got angry, but man!! Telling them to go fuck themselves, and calling them c***suckers? Way, way, way over the top. Call me naive, but we've seen alot of this lately from more than one member here. If this is the way that people talk to CS support staff.....you couldn't pay me enough to do their job.

Simply unreal.

first of all I wouldnt pay you...."I never pay" otherwise I dont get an erection...
second ..."I left you a message on the other thread"....
now dont get in anybody else thread with your shit....
I dont care what you think and very few DO....they just dont tell you.
try to find a boy friend ...thats what you need...nobody ever told you...
I DO
you are noone...and if nobody told you sofar.....here I am.....buy a bidet...thats what you need...
..... your open legs do smell if you dont use it.....
...bye...bye

 

[Pinababy69]

first of all I wouldnt pay you...."I never pay" otherwise I dont get an erection...
second ..."I left you a message on the other thread"....
now dont get in anybody else thread with your shit....
I dont care what you think and very few DO....they just dont tell you.
try to find a boy friend ...thats what you need...nobody ever told you...
I DO
you are noone...and if nobody told you sofar.....here I am.....buy a bidet...thats what you need your open legs do smell if you dont use it
...bye...bye

Very sad to be you Kakata, if this is the only way you can communicate with people. You are obviously TRYING to get yourself banned...why, I don't know. Do yourself a favour, and sign up for some anger management classes.

 

[all4greed]

Let me say this first. I understand being upset and pissed off at casinos. Been there, done that too many times. I've wanted to rip off people's heads, curse them out, etc.

But the language that I'm reading about is being far beyond rude. It's outrageously offensive and by anyone conducting themselves in that fashion by correspondence or telephone you come out looking bad. No two ways about it.

Seriously, step back, count to 10, 100, or 1,000 and really think about how you are communicating. No one is forcing anybody to play at a certain casino.