Weird verification at Leovegas

[hoff1985]

Hey Guys,

first of all, i have no doubt that i'm getting paid and i like the Casino and how fast i get answers from support, but the verification seems a bit odd.

1. I am pre-verified with all accounts (Neteller, Skrill)
2. I deposited via Paysafe and requested a withdrawal
3. They want a copy of a bank statement as when deposited via Paysafe it withdrawal has to go to a bank account (make sense, some casinos do it like this)

But now they want an E-Mail from me sent from my the E-Mail Adress i used for Neteller as i used a different address for Neteller than for my casino account... What? So it is sooo completely uncommon that people use a different mail address for different things? (Think about Spam etc.) I use the same address in the casino that is also my E-Mail on Skrill, but for Neteller (as i made this account earlier) i still use a different address. But yeah, they said one more time they NEED an e-mail sent from this address, although i explained them that this address is ONLY a forwarding to my other address. I managed now to send an E-Mail from this address to verifiy this, but i find it odd.

What i find very odd is, although the withdrawal is about Paysafe and Bank Account they say they need to verify "all methods i've ever used at the casino". So think about if i would have used Neteller long time ago and removed my account and maybe even my mailadress i wouldn't be able to verify that method again and so as they told me "they can't process withdrawals until all methods are verified"

Not a native english speaker i hope you guys understand what i mean.

I'ts not a big problem and i like LeoVegas and how fast and professional the support reacts, i just find those rules pretty odd and in all the years of casino gambling i never came across those. And the case is now going back and forth for 2 days already, so the withdrawal is pending for quite some time now...

Cheers!

 

[Jono777]

Very similar happened to me last Friday @ Leo.

Previously verified by all deposit and withdrawal methods, Skrill, Paysafe, Trustly and Bank Card.

They'd had driving licence (front and back) debit card (front and back) Skrill screenshots showing deposit made to them, bank statement showing registered card details as well as sort code and account number.

They them placed a small withdrawal on hold and when I chased it up was told that they needed the bank card again (front and back) This particular day both the deposit and the withdrawal request had been via Skrill!

Save any headache or prolonging my w/d I obliged and sent again but did know that I had 100% sent these previously (prior withdrawals would not have been processed/received had I not??)

Did 'panic' for a while where my documents had got to, had they lost them??, were there new staff in account/payments team??

Found these actions, together with what you describe in OP quite surprising for a highly regarded and trustable casino outfit

 

[hausse222]

It would be a big downfall, if thats the new policy of Leovegas.

 

[tomo3519]

Leo vegas withdrawal, customer support ect..

So I signed up to leo earlier last week, got offered 50 free spins with no deposit (something I never normally do, as I find it abit of a waste of time and wagering requirements rather extreme, plus its normally on some shabby game). So I thought ill use the free spins to see what the connections like and if theres any lag, anyways after 50 free spins on jack and the beanstalk I won £7.62. Carried on playing with that at 20p a spin if I remember correctly and hit the feature winning around £300, then turned to raging rhino and staked around £20 before hitting the feature and winning another £400.

Couldn't believe my luck as I didn't deposit and had turned 50 free spins into just under £700. Went to put the withdrawal through and due to not depositing there was no card details or anything saved ect, however a tab come up with a bank transfer. Put my bank details in and clicked submit.

I then contacted customer support via live chat to just to see if tmy withdrawal would go through due to not making a deposit blah blah blah.... I was asked on live chat too send a recent utility bill, bank statement just showing address, and a photo id card. Took a quick picture and sent it over live chat, I then asked how long withdrawals take and he replied with "give me 5 minutes" ..... So 5 minutes later he then came back on and told me my withdrawal had been accepted and should be in my account within a few hours.

2 hours later it arrived in my account!!! This casino is one of the best ive ever played at, the support team are excellent and actually want to help you and don't start getting sarcastic and "computer says nooo" like quite a few others. There cashout is the fastest ive seen, great games selection, and a nice website aswell! the games run really smooth on my laptop with no lag whatsoever and ive never had a problem, there wagering requirements with bonuses are ok aswell, recently took a bonus somewere and it worked out around 200x due to the percentage bet or whatever it is.

I cant recommend this casino enough, just waiting to see if wickedjackpots can keep up with the competition, took a bonus there on sunday and won £600 after wagering, however it takes them 48 hours just to start processing the withdrawal, therefore I'm forever reversing it which I'm guessing is why they do it. Was back down to £130 today before hitting a feature on Montezuma at £2.10 stake. Put me back up to £768, however I really thought I was going to be in the thousands considering I had just under 300 spins on 10X. The games run smooth there, however after about 100 spins it always kicks me out for some reason.

Ill keep you updated on wickedjackpots withdrawal.

Good luck everyone.

 

[trickster]

That's really strange! Only the method of payment used and your documents are verified. I also don't see anything strange in having different emails as I have 4-5 e-mails for different purposes. But then again, casinos make the rules, if you don't like their terms you just have to find another.

 

[jjezebel37]

I remember them doing the same on me last year.

I had deposited with Skrill, however they wanted a copy of my card details that I had used once before. I remember being livid at the time as my card was out of date but I had actually kept it!!

I feel all casinos are getting over zealous with the verification due to these new rules.

I was with Unibet for years and I was asked to send my card details in last week. The copy wasn't good enough because it was worn and I then had to go into my bank and ask for a proof of ownership for my card as my signature had worn off. It was a very small withdrawal and I felt a right prick asking the bank for it. My withdrawal took 10 days!!!

 

[vinylweatherman]

The real problem is when they expect players to comply with impossible requests, like having possession of a long expired card when you are supposed to destroy it (but hey, banks make the rules, we and the casinos have to accept it if we want to use them).

When it comes to odd, but possible, requests it can look like the casino is deliberately stalling, and in some cases players like to keep certain things well secured from being "released into the wild" for spammers to get hold of, such as an email address used ONLY for Neteller, and currently relatively spam free.

Most casinos seem to assume that people have a single email address in the same way they have a single postal address, and treat with suspicion players who seem to operate with several email addresses. They probably already know the Neteller email address anyway if Neteller has been used for a deposit, so in this case they are looking to verify that the player actually has access to that Neteller email address (or knows how to spoof sender address).

Had casinos kept their own house in order, there wouldn't be the problem where casinos repeatedly leak player information to the spammer community, where it can spread very quickly and result in the player being inundated with casino spam.

It has been more common recently for players to be asked for a screenshot of their Neteller account, which proves they can log in to it.