Message:
Hi,
Thanks for taking your time and reading through this.
Before mentioning any casino names or figures I want to know what I can do and my rights. Everything I say here in completely honest, and it is a big sum of money, however, at this point it's not about the money anymore it's about principle. And again, I want to state that everything I say here is true. And I'm not stating any name before I hear out what you guys think will happen.
Yesterday I became a member on a new site that I was introduced to through a casino review site.
I signed up on this online casino from my phone using my 4g internet. I deposited some money, Refused all bonuses and after some playing I won a good amount. Later I came home and started my computer which is connected to wifi, and yet again I won.
I requested a withdrawal (keep in mind this is during the same day and I only made one deposited using my MasterCard). So after my withdrawal, I receive email to verify account by sending in copy of my passport, picture of the bank card and proof of address. Few hours later I receive and email stating that the documents have been reviewed, approved and account fully verified.
Now I make the withdraw to my bank though wire transfer since site is not offering withdraw to master cards. The withdrawals get sent to finance department and later I get an email stating I can only withdraw xxxx per time, which is odd but I still do that.
After I few hours I receive another mail stating that my account is under review by the finance department who sends me the following message;
Dear Xxx,
Thank you for your email.
Unfortunately, we were able to check that there are multiple accounts with the same IP address as you.
According to our Terms and Conditions;
1. ONE ACCOUNT PER PLAYER
1.1 In order to use the games and services provided by xxx a person has to register and personally open a player’s account. Only one account is allowed per person.
1.2. Multiple accounts that are linked by the same device, email address, household, IP-address or credit card are not allowed. In case it is noted that there are similar accounts, any funds on the player’s accounts will be frozen. Furthermore, the customer accounts may be closed by xxx at its own discretion.
Outdated URL (Invalid)
Let us know if you need further help.
Kind Regards,
This is obviously not true, I opened the account yesterday and i have never heard of the site before. And the site first asked me for documents to proof the validity and they accepted and fully verified my account but when I made the withdrawals they sent me that email. My account is still open with the money.
What can I do? And what can I expect?I'm sure you hade similar cases.
Regards
Hi,
Thanks for taking your time and reading through this.
Before mentioning any casino names or figures I want to know what I can do and my rights. Everything I say here in completely honest, and it is a big sum of money, however, at this point it's not about the money anymore it's about principle. And again, I want to state that everything I say here is true. And I'm not stating any name before I hear out what you guys think will happen.
Yesterday I became a member on a new site that I was introduced to through a casino review site.
I signed up on this online casino from my phone using my 4g internet. I deposited some money, Refused all bonuses and after some playing I won a good amount. Later I came home and started my computer which is connected to wifi, and yet again I won.
I requested a withdrawal (keep in mind this is during the same day and I only made one deposited using my MasterCard). So after my withdrawal, I receive email to verify account by sending in copy of my passport, picture of the bank card and proof of address. Few hours later I receive and email stating that the documents have been reviewed, approved and account fully verified.
Now I make the withdraw to my bank though wire transfer since site is not offering withdraw to master cards. The withdrawals get sent to finance department and later I get an email stating I can only withdraw xxxx per time, which is odd but I still do that.
After I few hours I receive another mail stating that my account is under review by the finance department who sends me the following message;
Dear Xxx,
Thank you for your email.
Unfortunately, we were able to check that there are multiple accounts with the same IP address as you.
According to our Terms and Conditions;
1. ONE ACCOUNT PER PLAYER
1.1 In order to use the games and services provided by xxx a person has to register and personally open a player’s account. Only one account is allowed per person.
1.2. Multiple accounts that are linked by the same device, email address, household, IP-address or credit card are not allowed. In case it is noted that there are similar accounts, any funds on the player’s accounts will be frozen. Furthermore, the customer accounts may be closed by xxx at its own discretion.
Outdated URL (Invalid)
Let us know if you need further help.
Kind Regards,
This is obviously not true, I opened the account yesterday and i have never heard of the site before. And the site first asked me for documents to proof the validity and they accepted and fully verified my account but when I made the withdrawals they sent me that email. My account is still open with the money.
What can I do? And what can I expect?I'm sure you hade similar cases.
Regards