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Website just screwed med over, need advice from the masters

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Neil.int, Jan 13, 2016.

    Jan 13, 2016
  1. Neil.int

    Neil.int Dormant account PABnononaccred

    Thanks for taking your time and reading through this.
    Before mentioning any casino names or figures I want to know what I can do and my rights. Everything I say here in completely honest, and it is a big sum of money, however, at this point it's not about the money anymore it's about principle. And again, I want to state that everything I say here is true. And I'm not stating any name before I hear out what you guys think will happen.

    Yesterday I became a member on a new site that I was introduced to through a casino review site.
    I signed up on this online casino from my phone using my 4g internet. I deposited some money, Refused all bonuses and after some playing I won a good amount. Later I came home and started my computer which is connected to wifi, and yet again I won.

    I requested a withdrawal (keep in mind this is during the same day and I only made one deposited using my MasterCard). So after my withdrawal, I receive email to verify account by sending in copy of my passport, picture of the bank card and proof of address. Few hours later I receive and email stating that the documents have been reviewed, approved and account fully verified.

    Now I make the withdraw to my bank though wire transfer since site is not offering withdraw to master cards. The withdrawals get sent to finance department and later I get an email stating I can only withdraw xxxx per time, which is odd but I still do that.

    After I few hours I receive another mail stating that my account is under review by the finance department who sends me the following message;

    Dear Xxx,

    Thank you for your email.
    Unfortunately, we were able to check that there are multiple accounts with the same IP address as you.
    According to our Terms and Conditions;


    1.1 In order to use the games and services provided by xxx a person has to register and personally open a player’s account. Only one account is allowed per person.

    1.2. Multiple accounts that are linked by the same device, email address, household, IP-address or credit card are not allowed. In case it is noted that there are similar accounts, any funds on the player’s accounts will be frozen. Furthermore, the customer accounts may be closed by xxx at its own discretion.

    You must register/login in order to see the link.

    Let us know if you need further help.

    Kind Regards,

    This is obviously not true, I opened the account yesterday and i have never heard of the site before. And the site first asked me for documents to proof the validity and they accepted and fully verified my account but when I made the withdrawals they sent me that email. My account is still open with the money.
    What can I do? And what can I expect?I'm sure you hade similar cases.

  2. Jan 13, 2016
  3. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Works For Self
    The biG Eu
    Hi if it is a case of them sticking to the IP rule (which is insane these days as IPS can change all the time ) then you can fight this so long as you are 100% sure you have never had another account with this casino before.

    Without knowing the name of the casino its really hard to say anything further. If though for what ever reason they did find another account in your name (not saying they have but just saying ) then that would I am sure fall foul of the casinos terms. But as I said knowing the name of the casino it's hard to say much else right now.

    If they are accredited here and not in the rouge pit you can consider a PAB ? (Pitch a Bitch)
  4. Jan 13, 2016
  5. Neil.int

    Neil.int Dormant account PABnononaccred

    correction adding more information

    Hi again,
    I have never created duplicate accounts I just found out about them and instantly got a member. And I even declined their bonus offer.
    The websites name is jackpotknights, I made a small
    Deposit and won 7.000 euros and immidiatly made the withdraw request.
    What's my next step? Once again. I'm 100000% no one in my household have ever created an account with them and that I haven't any duplicate account.
  6. Jan 13, 2016
  7. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Works For Self
    The biG Eu
    Operated by Flavidus I have unfortunately heard bad things about this group and a growing number of complaints of slow pay / no pay.
    Just google this casino and the group and you will start to see they are a pretty crap outfit to play at. Maybe someone else here can
    advise what to do - but I would keep pressing them for absolute proof of there claims you hold another account. Dont give up keep at them.
  8. Jan 13, 2016
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    I would recommend submitting a PAB. This is something we can deal with, not a prob.
    3 people like this.
  10. Jan 13, 2016
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Well they may well be dodgy, but at least they are not in the Rouge Pit or No-Can-Do list here at CM, so you would be able to PAB.
    Never heard of them, but they are based in Europe and have NetEnt software - so I hope that means they're not TOO bad.

    As they don't have a rep here, try as much as you can to get the casino to pay up, but if you fail, Pitch-A-Bitch!

    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Hope it turns out OK for you.
    {Edit} CM replied while I was still typing!
    4 people like this.
  12. Jan 13, 2016
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    @ Neil.int : Please check your PMs. From what I see in your PAB you did not read the Pitch-A-Bitch FAQ as requested. Please follow the instructions given in the PM and we'll be able to proceed ASAP.

    Later: turned out the casino had good evidence showing the player had multiple accounts: case closed.
    Last edited: May 1, 2016
    1 person likes this.

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