WARNING river belle banking server problem

[Let_It_Ride]

river belle has just informed me my payment has been delayed because they are having problems with their banking server, but hey you can still deposit!

so looks like the pipe going in is okay but the pipe coming out is blocked

of all the BS excuses this one is the best yet, these guys have been jerking me around for 3 days now, first it was you did not meet the WR, when I pointed out I busted out, they said no dB does not show zero balance, gave them session and transaction number where I did hit zero, so next excuse we can't refund to NEteller as you did not deposit from there, er no I used my VISA card and your site says you do not refund back to VISA but will 'gladly' refund back to NETeller... and it goes on

 

[silkprint]

Hope it gets worked out before the weekend for you Let. I like Belle Rock but it always does take too long to get paid . Even to a webwallet like Click2pay it takes 5 days .

 

[Simmo!]

Hope it gets worked out before the weekend for you Let. I like Belle Rock but it always does take too long to get paid . Even to a webwallet like Click2pay it takes 5 days .

Hmm that doesn't make sense. LiR's problem aside, they have a 24 hour reverse and 7 day cashout processing so it should be 2 days max. Something I'm missing?

 

[silkprint]

Nope . I have had some nice cashouts there but every single time it has taken 5 days . Once they told me my cashout went through ..I had even called and they confirmed along with email but when a cashout made AFTER that one made it to Click2pay first . They acknowledged they had made a mistake and had never actually sent it through . Just call them as sometimes emails aren't answered right away either . They always do pay though .

 

[vtlady]

Riverbelle Paying

I have heard this banking excuse before from them when I was waiting for my pay out. It's a bunch of Bulls-t. If they can take money in they should be able to pay it out. It took me 10 days or more to get my money.

 

[Let_It_Ride]

so yesterday I was promised for the 2nd time I would be paid within 24 hours, had a look at cash check today and cashout still says 'work in progress'

just been on to online chat, asked my question and after 5 minutes of waiting got 'NOT CONNECTED' since then chat has been busy!

I would just like to ask one question why why why do some casinos do this, make false promises, delay payouts, use BS excuses, why!

 

[Let_It_Ride]

finally got on to chat, they tell me it will be done in the next 24 hours, now where have I heard that before

 

[paul02085]

check is in the mail

 

[ok2playme]

River Belle - Not paying up but still taking money

river belle has just informed me my payment has been delayed because they are having problems with their banking server, but hey you can still deposit!

so looks like the pipe going in is okay but the pipe coming out is blocked

of all the BS excuses this one is the best yet, these guys have been jerking me around for 3 days now, first it was you did not meet the WR, when I pointed out I busted out, they said no dB does not show zero balance, gave them session and transaction number where I did hit zero, so next excuse we can't refund to NEteller as you did not deposit from there, er no I used my VISA card and your site says you do not refund back to VISA but will 'gladly' refund back to NETeller... and it goes on

I see I am not ALONE. I've been waiting since 2/11/07 for ACH payment and now I told possibly in my no later 3/21/07. If I receive payment at this rate that means 1 1/2 months to receive an ACH after many lies and "meanings of thier terms" - see my other posts about River Belle. I hope you have better luck than I am having with this casino. All awhile River Belle is allowed to continue to post payment terms of 3-5 business days for ACH. Where is eCogra?

Charles

 

[winbig]

I see I am not ALONE. I've been waiting since 2/11/07 for ACH payment and now I told possibly in my no later 3/21/07. If I receive payment at this rate that means 1 1/2 months to receive an ACH after many lies and "meanings of thier terms" - see my other posts about River Belle. I hope you have better luck than I am having with this casino. All awhile River Belle is allowed to continue to post payment terms of 3-5 business days for ACH. Where is eCogra?

Charles

Can we keep this in one thread??? If you'll notice, this thread is about 9 months old..

 

[vinylweatherman]

Enough Already!

Can we keep this in one thread??? If you'll notice, this thread is about 9 months old..

Quite.

We have enough trouble with BelleRock without seeing this and thinking it is recent. It got me going because I had some trouble with the BelleRock website asking me to "log on" with Username, Password, and Domain WTF!

I had no idea what this was about, but seeing this thread made me think it was down to the banking server playing up and spreading to the webserver. Except it turns out this thread is 8 months old


Charles,
If this has gone on for more than 14 days, which seems the case, complain to eCogra. I had problems with a "banking foulup" at Jackpot Factory, and once I resorted to complaining to eCogra rather than endlessly complaining to support, something got done about it, and the real problem was finally identified, showing what a stack of BS I had been fed through CS.
If RiverBelle accept they owe the money, they must pay. If the can't, eCogra will cut through the BS and tell you why.

 

[ok2playme]

River Belle

Hope it gets worked out before the weekend for you Let. I like Belle Rock but it always does take too long to get paid . Even to a webwallet like Click2pay it takes 5 days .

I get on my hands and knees if it only took 5 days. Right now I am at 23 days with no end in site and no REAL confirmation.

Thank you

Charles

 

[ok2playme]

River Belle

so yesterday I was promised for the 2nd time I would be paid within 24 hours, had a look at cash check today and cashout still says 'work in progress'

just been on to online chat, asked my question and after 5 minutes of waiting got 'NOT CONNECTED' since then chat has been busy!

I would just like to ask one question why why why do some casinos do this, make false promises, delay payouts, use BS excuses, why!

Mine Sentiments Exactly - AGAIN - Where is eCOGRA? We pick these casinos because they are suppose to be reputable. We rely on that seal of "approval". I am not waiting 23
days with no end in site. I am told by 3/21/07. I cashed out 2/11/07. Do you think I would have played there if I knew it would take 1 1/2 months to get paid? How can these casinos continue to false advertise thier payout terms on their web sites and bring in more unsuspecting players. Where is truthful advertising terms as stated by eCOGRA? This is wrong and where are our regulatory agents? Hello.......Hello are you out there?

Charles

 

[ok2playme]

River Belle not paying $8,000.00

Hmm that doesn't make sense. LiR's problem aside, they have a 24 hour reverse and 7 day cashout processing so it should be 2 days max. Something I'm missing?

Missing is the $8,000.00 from my checking that was cashed out on 02/11/07. I was told 3-5 business days from 2/11/07....... now 3 ACH promise dates and 2 ACH transaction numbers later I am told up to 21 BUSINESS days from the 20th which was the 3rd ACH date. Let it be known never has my bank rejected an ACH I was just mis-informed all these dates from River Belle. Now they are playing the WORD game! I need a liason from goverment of Gibraltar to decipher words and numbers for that matter. Wow IF I get my money by 3/21/07 it would have taken ONLY 1 1/2 months to get paid. However today is only the 23rdday and still waiting.................

 

[ok2playme]

River Belle

Can we keep this in one thread??? If you'll notice, this thread is about 9 months old..

Sorry I am new to this and accidently started 3 threads. I am keeping all to this thread. This just started last week. All efforts are very much appreciated. Thank you kindly.

Charles

 

[ok2playme]

River Belle not paying $8,000.00

Quite.

We have enough trouble with BelleRock without seeing this and thinking it is recent. It got me going because I had some trouble with the BelleRock website asking me to "log on" with Username, Password, and Domain WTF!

I had no idea what this was about, but seeing this thread made me think it was down to the banking server playing up and spreading to the webserver. Except it turns out this thread is 8 months old


Charles,
If this has gone on for more than 14 days, which seems the case, complain to eCogra. I had problems with a "banking foulup" at Jackpot Factory, and once I resorted to complaining to eCogra rather than endlessly complaining to support, something got done about it, and the real problem was finally identified, showing what a stack of BS I had been fed through CS.
If RiverBelle accept they owe the money, they must pay. If the can't, eCogra will cut through the BS and tell you why.

As per the emails listed River Belle acknowledges they owe the money. I have filed with eCogra but they are requesting I be patient. I am trying but today is the 23day and still waiting. I am now told no later 3/21/07 to receive the money.

 

[cyprean]

Post deleted

 

[cyprean]

so yesterday I was promised for the 2nd time I would be paid within 24 hours, had a look at cash check today and cashout still says 'work in progress'

I would love it if there would be a system where casino has to pay a small fine, or even give a $1 to charity per each broken promise. World would be a better place.

Riverbelle seems to be one of the slower paying Microgaming casinos. They always take their time when processing cash outs, even for old customers. That's an obvious downside.. I guess they save a lot of money for slower cash outs.

 

[vinylweatherman]

Try this.

As per the emails listed River Belle acknowledges they owe the money. I have filed with eCogra but they are requesting I be patient. I am trying but today is the 23day and still waiting. I am now told no later 3/21/07 to receive the money.

Take the date of the last promise, and wait at least 14 days after eCogra asked you to "be patient".
Post NOTHING more on this subject for now.

On the 22nd March, check your account. You can post whether or not the money is there, but nothing derogatory.

If no money;
Contact eCogra again, pointing out that the latest promise has not been met, and that you have now been patient for nearly 40 days and have seen absolutely no progress. Politely ask that they deal with BelleRock on your behalf in order to get this payment made as you are clearly having no success yourself.
This is likely to get eCogra on "your side" from the outset, rather than them thinking you to be an "impatient nuisance".
You could also ask eCogra to investigate why your case has been "so exceptionally difficult", as the norm, stated on the BelleRock website, is "3 -5 days".

 

[ok2playme]

Take the date of the last promise, and wait at least 14 days after eCogra asked you to "be patient".
Post NOTHING more on this subject for now.

On the 22nd March, check your account. You can post whether or not the money is there, but nothing derogatory.

If no money;
Contact eCogra again, pointing out that the latest promise has not been met, and that you have now been patient for nearly 40 days and have seen absolutely no progress. Politely ask that they deal with BelleRock on your behalf in order to get this payment made as you are clearly having no success yourself.
This is likely to get eCogra on "your side" from the outset, rather than them thinking you to be an "impatient nuisance".
You could also ask eCogra to investigate why your case has been "so exceptionally difficult", as the norm, stated on the BelleRock website, is "3 -5 days".

Hey VinylWeatherman,

Thank you for the great advice. However, I think all of our questions now and in the near future regarding payouts were answered by BelleRock. See the other thread. This is very sad. I just wish they would have told me this from the get go instead of giving me contradicting email after email and making me even more aggravated.

Thank You
Charles

 

[ok2playme]

River Belle not paying UP

I have heard this banking excuse before from them when I was waiting for my pay out. It's a bunch of Bulls-t. If they can take money in they should be able to pay it out. It took me 10 days or more to get my money.

I wish it only took 10 days to get paid. I have been waiting since 02/11/07 on cashout of $8,000.00 with no end in site as to when I will get paid. US players stay away from MG casinos until we can prove they can pay us.

Charles