Warning - Konung Casino server error, funds and game history have disappeared.

[chrischris]

Hello, I have been a Konung casino customer for years, I have about 20 deposits on my account, I also have a few withdrawals. on Monday, October 21 at 13:50 I made a deposit 11.33 USD (screen) two bonuses + 30% monday reload + 30 freee spins were added to the account. I played 30 free spins on aztec magic deluxe, i won around 3 usd. My account was plus-minus 16.50 usd Then I started playing the game, Lightning Strike Megaways (Blueprint Gaming) Slot. After about 10-15 minutes of playing, the casino site stopped working, a server error 521 occurred, the failure lasted about 20-30 minutes.

When the casino site started operating again, there was no money in my account with two previously activated bonuses, there was also no record in the history of making a deposit, history of my play, the history ended on October 18.The casino suppoort doesn't want to help me, they get rid of it.

I have proof of payment from 21-10-2019 13:50 to the konung casino on a transaction history on ecopayz, I have emails from konung casino that a payment has been made to my account. However, there are no transactions in the account history, so it should give casino support something to think that something is wrong and an error has occurred.

I attach to the complaint all the evidence that shows that I was making transactions on that day.

-Deposit to konung casino from ecopayz account, with transaction number

-Full email screen of confirmation of payment

-Screen of email messages list.

-Konung casino history without this record


Please help me with this case. Regards

 

[Harry_BKK]

Another case for @homerbert

He should be able to help.

 

[homerbert]

Hello @chrischris

Please pm me your registered email in a casino and I will try to figure out what happened.

Br,

V.

 

[homerbert]

I've received your email and it will take some time for us to check what happened. I'll update you once I'll have some more news, thank you for your patience.

Br,

V.

 

[chrischris]

ok, Thank You

 

[chrischris]

Konung casino has restored the deposit and both bonuses to my account , case close thx @homerbert

 

[homerbert]

You're more than welcome my friend!

Br,

V.