Voodoo dreams withholding winnings

Watermelon92

Newbie member
Joined
Dec 30, 2020
Location
Wales
Hi
I joined Voodoo dreams before Chrustnas
I deposited and won a few times
I verified my account with no problems
I deposited again and I won £5000
They now want me to send all my ID via PDF
I've sent my phone bill, driving licence and wage slip
They asked me to click on a link so they can verify my bank account, (it flags up as a suspious link) even though I sent them a photo and they accepted it
Any help would be gratefully recieved
 

Watermelon92

Newbie member
Joined
Dec 30, 2020
Location
Wales
Hi
I joined Voodoo dreams before Chrustnas
I deposited and won a few times
I verified my account with no problems
I deposited again and I won £5000
They now want me to send all my ID via PDF
I've sent my phone bill, driving licence and wage slip
They asked me to click on a link so they can verify my bank account, (it flags up as a suspious link) even though I sent them a photo and they accepted it
Any help would be gratefully recieved
I've sent them even more ID that they have asked for
They've now blocked my account and are ignoring my emails
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
If they refer you to IBAS, they usually have some reason which they think is good enough not to pay your winnings, you know best your situation, if everything you have done is legit and nothing wrong been done, IBAS can find it on your favor but for sure casino have for some reason opinion that everything is not 100% kosher.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
They finally paid out on 27th Jan
I waited 34 days
I even had to send more ID just the week before
I really don't recommend them
Thanks for all your help

34 days is a long time, but they had nothing to gain by making you wait, as any UKGC licenced casino cannot allow transactions to be reversed.

But reading your posts, it seem you brought a lot of this on yourself.

You must of given them a lot of grief for them to close your account.
 

Watermelon92

Newbie member
Joined
Dec 30, 2020
Location
Wales
Funny thing is I didn't give them grief, they asked me for bank statements from one month, a couple of days later it would be from another month, then they'd ask again for the first one they'd asked for
I was going round in circles with them
Even though I'd had my account previously verified as I'd made a withdrawl twice before they still asked for my passport, then asked for my driving licence twice again
I had an email after to say that my account has been verified so there will be no more problems if I make a withdrawl in the future
I know there won't as I won't be using their sites again
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
34 days is a long time, but they had nothing to gain by making you wait, as any UKGC licenced casino cannot allow transactions to be reversed.

But reading your posts, it seem you brought a lot of this on yourself.

You must of given them a lot of grief for them to close your account.
Why do you think that? Theres another guy getting messed about for £50k for months now too. Sending stuff in, then a week later being asked for more, and rinse and repeat. Seen a few other similar complaints elsewhere too.
Cashflow problems would be something for them to gain by stalling.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
34 days is a long time, but they had nothing to gain by making you wait, as any UKGC licenced casino cannot allow transactions to be reversed.

But reading your posts, it seem you brought a lot of this on yourself.

You must of given them a lot of grief for them to close your account.
Cash Flow? (though i'd have thought if that amount is the difference between you being a going concern and not, you've got bigger problems than 1 withdrawal:laugh:)

:p
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
Yep very poor group when it comes to stalling payments because of KYC, SOW. Experienced the same last year.

To add, whilst they are withholding payments, they are more than happy to accept deposits!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Cash Flow? (though i'd have thought if that amount is the difference between you being a going concern and not, you've got bigger problems than 1 withdrawal:laugh:)

:p
yeah, but if they are doing it to 20 people, then it's 100k. Theres another waiting on 50k, do it to 10 of him and it's half a million....
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
I also wonder what happens to the withdrawals that dont get chased? Is there a pot of winnings not claimed each month/year.

My friends son had 5 DOA scatters (not on Voodoo Dreams) and didnt claim the withdrawal because he didnt want to send his personal info in. Simply left it at that.

What happens to the ones that dont get chased? I dont think the casinos start hunting to pay so a stall tactic could be of great benefit for the books couldnt it?
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Funny thing is I didn't give them grief, they asked me for bank statements from one month, a couple of days later it would be from another month, then they'd ask again for the first one they'd asked for
I was going round in circles with them
Even though I'd had my account previously verified as I'd made a withdrawl twice before they still asked for my passport, then asked for my driving licence twice again
I had an email after to say that my account has been verified so there will be no more problems if I make a withdrawl in the future
I know there won't as I won't be using their sites again
Hey mate,
Glad you got paid but sadly I am still waiting 18 weeks for my £50,000. I have been through the same stuff sending bank statements, documentation then them asking for more stuff all the time just delaying the payment. I sent NYSPINS an email response last Monday and now I am still waiting for a response.
Keep away from suprnation bad company.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I also wonder what happens to the withdrawals that dont get chased? Is there a pot of winnings not claimed each month/year.

My friends son had 5 DOA scatters (not on Voodoo Dreams) and didnt claim the withdrawal because he didnt want to send his personal info in. Simply left it at that.

What happens to the ones that dont get chased? I dont think the casinos start hunting to pay so a stall tactic could be of great benefit for the books couldnt it?
They have no right to keep the money, different processes to get it back though, but I wouldn't just let it lie.
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
Well [email protected] is a complete waste of time. I have tried to contact this guy just to have a little conversation with him as he is suppose to be the man to speak to at NYSPINS.
I am still waiting for a response from the compliance department after asking them for information so I can reply and put this to bed. 7 days waiting still no email plus over 18 weeks since I put my original withdrawals in.
 

maccylole

Newbie member
Joined
Feb 4, 2021
Location
worksop
I’m having a nightmare with them at the minute! 6 days and counting for my withdrawal, making excuses at every turn, every piece of verification I send they find an issue with, I’m just at a loss! Wish I’d read up on them before I played!
 

navyboy

Newbie member
Joined
Jan 20, 2021
Location
hull
I’m having a nightmare with them at the minute! 6 days and counting for my withdrawal, making excuses at every turn, every piece of verification I send they find an issue with, I’m just at a loss! Wish I’d read up on them before I played!
Mate I can’t believe I have to spend money on a bloody solicitor to get my money back. When you get you’re money run very quickly
 

maccylole

Newbie member
Joined
Feb 4, 2021
Location
worksop
i just don’t know how much more proof they need it’s me, we’ve gone from them telling me my ID is all rubbish, now to just being ignored completely, I’m at a loss of what to do
 
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