Voodoo dreams withholding winnings

[maccylole]

What do I do know? Just sit and wait? I’m hoping I can speak to this josh guy and he can try and resolve this for me

 

[navyboy]

What do I do know? Just sit and wait? I’m hoping I can speak to this josh guy and he can try and resolve this for me

Mate Josh has done absolutely nothing for me I sent him emails, messages and he completed ignored me just very bad. The sad thing is that you can see when he has visited this site and just ignores everything.

I can’t wait to put this casino behind me once I get my money back.

 

[maccylole]

What worries me if they can just keep saying no forever, clearly they’re hoping I just forget about it. I cannot believe they are still open, I have never in my life had to send a selfie into a company. And then they keep saying the want higher resolution, you want me to pay for a photographer?? I’ve spent the last week emailing them none stop, wasn’t even worth the win!

 

[bamberfishcake]

@Casinomeister more reports of these withholding money from customers, ignoring them and @josh@suprnation being no help.

@josh@suprnation popped up in this thread on Monday........

NYSpins / Voodoo Dreams Rep? - Verification Issue

Hopefully he has been tagged enough times now in this thread and can drop some help in for @maccylole when he pops in again

 

[maccylole]

@josh@suprnation popped up in this thread on Monday........

NYSpins / Voodoo Dreams Rep? - Verification Issue

Hopefully he has been tagged enough times now in this thread and can drop some help in for @maccylole when he pops in again

Thank you Fingers crossed he can help me get verified. I’ve sent them a concerned amount of my information now, I actually feel quite uncomfortable about it

 

[colinsunderland]

@josh@suprnation popped up in this thread on Monday........

NYSpins / Voodoo Dreams Rep? - Verification Issue

Hopefully he has been tagged enough times now in this thread and can drop some help in for @maccylole when he pops in again

Yeah didn't help though, and more telling is the email from them telling him that they are aware of his posts on here, and that they cannot provide customer help on forums. That pretty much negates any reason for having a rep.

 

[maccylole]

Yeah didn't help though, and more telling is the email from them telling him that they are aware of his posts on here, and that they cannot provide customer help on forums. That pretty much negates any reason for having a rep.

I don’t understand why I’m having to jump through any hoops, at what point are they breaking the law? I’ve given them everything they’ve asked for and more

 

[bamberfishcake]

Yeah didn't help though, and more telling is the email from them telling him that they are aware of his posts on here, and that they cannot provide customer help on forums. That pretty much negates any reason for having a rep.

Must admit ive not read the whole thing and not seen the email. I get that a lot of casinos might want to keep their communications with customers in house for a variety of reasons, particularly if the communication may escalate into a complaint or be of that nature.

I would like to think the reps are here to support but also keep us up to date on info, chip in a thread now and then for kicks, maybe run a comp or even just help point someone in the right direction and at least Josh didnt completely ignore the thread. Appreciate the response may not have been that informative.

I don’t understand why I’m having to jump through any hoops, at what point are they breaking the law? I’ve given them everything they’ve asked for and more

Unfortunately its because of the legislation around KYC and AML and the UKGC that they can do this.

Hopefully stuff gets resolved quickly.

 

[maccylole]

So if I want my money I have to pay a notary to sign my documents. I am absolutely fuming!!! They’ve had so much proof it’s me and still don’t believe me! Where do I go from here?

 

[colinsunderland]

View attachment 150142
So if I want my money I have to pay a notary to sign my documents. I am absolutely fuming!!! They’ve had so much proof it’s me and still don’t believe me! Where do I go from here?

Tell them you aren't supplying any more documents, you want your account closing and expect your payment in full as per their LCCP.

 

[maccylole]

Tell them you aren't supplying any more documents, you want your account closing and expect your payment in full as per their LCCP.

They just won’t help me, they’re saying they won’t do a thing until I get a notary! How are they allowed to do this? They’ve got about 20 pieces of my life now, and it’s still not enough

 

[colinsunderland]

They just won’t help me, they’re saying they won’t do a thing until I get a notary! How are they allowed to do this? They’ve got about 20 pieces of my life now, and it’s still not enough

Nope they aren't. Put them on the spot and do what I said.
I've asked if MrWild has a link to the sections that cover this, if not I'll find them over the next few days, I looked for them the other day but can't remember where I saved them haha.

 

[navyboy]

They just won’t help me, they’re saying they won’t do a thing until I get a notary! How are they allowed to do this? They’ve got about 20 pieces of my life now, and it’s still not enough

I am truly sorry you’re going through this mate. The stuff what I could tell you is unbelievable. For the last 19 weeks I have had terrible response times plus some documentation I sent through they haven’t read it correctly so it’s always back and forth with them. I was looking at my calendar this morning and I have completely lost track off time due to the slow responses.

 

[maccylole]

Nope they aren't. Put them on the spot and do what I said.
I've asked if MrWild has a link to the sections that cover this, if not I'll find them over the next few days, I looked for them the other day but can't remember where I saved them haha.

That would be brilliant thank you! I have told them what you said, waiting on a response now, wonder what they’ll come up with next. I’m sure no where in the terms did it say I would have to pay for documents before I could get my withdrawal

 

[Tonto614]

Iv been waiting 3 months for 400 quid, wont accept my bank statements, tax return or nothing, fed up

 

[maccylole]

So they’ve refunded my £600 withdrawal back to my account as they are unable to verify who I am; and they’ve now blocked my account and I can’t log in!