Virtual Group Withdrawal Fees

[aka23]

It's been awhile since I played at the Virtual Group. Yes, I am aware of their history. However, I had a left over bonus and recently finished up the wagering on it. I did quite well and ended with a with a large balance. After 1-2 weeks, my withdrawal was received in my bank account, but $75 was missing. Support tells me that they charge $48-$75 for withdrawals of this size (low 4-figures). They say this is standard for the industry. Online casinos don't charge for deposits, but they do charge for withdrawals. Their website seems to tell a different story and says the withdrawal method I chose is free.

 

[Itoldyouso]

Sue them!

 

[sdaddy]

After 1-2 weeks, my withdrawal was received in my bank account, but $75 was missing. Support tells me that they charge $48-$75 for withdrawals of this size (low 4-figures). They say this is standard for the industry. Online casinos don't charge for deposits, but they do charge for withdrawals. Their website seems to tell a different story and says the withdrawal method I chose is free.

Industry standard? Yeah, right. Assuming your withdrawal was by wire transfer, I can't think of any casino that would charge a fee anywhere close to $75.

It's also very shady to mislead the player about the assessing of this fee.

Yet another reason not to play at Virtual, as if one needed it.

 

[cyprean]

They say this is standard for the industry.

This is standard for the rogue industry. LOL they even state on their homepage that withdrawals are free. Call that a rogue tax. 'Good casinos' NEVER charge for withdrawals.

Only Zipang casino has ever charged me for a Neteller withdrawal, which was about 2%. If you withdrawed 1k, then Zipang would charge $20 or if withdrawed 2k then it would be $40. But in this case the casino states that the withdrawals are free so they should not charge anything. Period.

The good thing is that you got paid.

 

[Itoldyouso]

The good thing is that you got paid.

RIGHT ON!